Störungsverlauf von Pagely

1. 17. August 2026 um 21:22 UTCinvestigating

   Wir untersuchen derzeit Berichte über Probleme, die sich beim Pagely Atomic Control Panel anmelden.

2. 17. August 2026 um 23:22 UTCinvestigating

   Wir untersuchen immer noch die Login-Probleme, die das Atomic Control Panel betreffen. Wir werden in Kürze ein weiteres Update haben.

3. 17. August 2026 um 23:58 UTCmonitoring

   Wir haben einen Fix implementiert und Logins zum Atomic Control Panel funktionieren jetzt normal. Kunden sollten sich wie erwartet anmelden können; wenn sie weiterhin probleme haben, löschen sie bitte ihren browser-cache oder versuchen sie es in kürze erneut. Wir werden weiterhin überwachen, um sicherzustellen, dass das Problem vollständig gelöst ist. Vielen Dank für Ihre Geduld, während wir das durchgearbeitet haben.

4. 18. August 2026 um 00:16 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. Juni 2026 um 12:18 UTCidentified

   Users may experience errors when clearing cache. We have identified the issue and are working to resolve it.

2. 17. Juni 2026 um 12:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17. Juni 2026 um 12:47 UTCresolved

   This incident has been resolved.

1. 10. Juni 2026 um 11:56 UTCinvestigating

   We are currently investigating this issue.

2. 10. Juni 2026 um 12:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10. Juni 2026 um 13:06 UTCresolved

   This incident has been resolved.

1. 4. Juni 2026 um 13:11 UTCinvestigating

   We are currently investigating reports of issues with Atomic that may impact control actions in the dashboard including authentication

2. 4. Juni 2026 um 14:18 UTCinvestigating

   Our team is continuing to investigate the root cause and work towards service restoration.

3. 4. Juni 2026 um 14:38 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 4. Juni 2026 um 14:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 4. Juni 2026 um 17:11 UTCresolved

   This incident has been resolved.

1. 13. Mai 2026 um 22:56 UTCinvestigating

   We’re investigating problems with Let’s Encrypt certificate issuance.

2. 14. Mai 2026 um 00:59 UTCinvestigating

   We are continuing to investigate the issue with Let’s Encrypt certificate creation and the issue currently is intermittent. We will provide further updates shortly.

3. 14. Mai 2026 um 01:24 UTCresolved

   New Let’s Encrypt certificates are issuing properly and this issue is now resolved.

1. 8. Mai 2026 um 20:26 UTCinvestigating

   We’re investigating reports of problems issuing Let’s Encrypt certificates. This appears tied to Let’s Encrypt pausing issuance while they investigate; we’re monitoring their status page and will update as we learn more. Status page can be found via the following link for Let's Encrypt: https://letsencrypt.status.io/pages/incident/55957a99e800baa4470002da/69fe2d6698ca07050eb4b1b3

2. 8. Mai 2026 um 21:34 UTCresolved

   Let's Encrypt have corrected the issues on their side, and customers can again request LE certificates through Atomic.

1. 8. Mai 2026 um 01:26 UTCinvestigating

   We are currently investigating issues with Atomic logins. We will provide more information shortly.

2. 8. Mai 2026 um 01:51 UTCinvestigating

   This issue would also affect cron task execution and we are investigating this as well.

3. 8. Mai 2026 um 02:52 UTCinvestigating

   We’re continuing to troubleshoot Atomic and will share additional details as they become available.

4. 8. Mai 2026 um 04:56 UTCinvestigating

   Atomic remains unavailable while we continue investigation and remediation; we’ll share additional details as they become available.

5. 8. Mai 2026 um 07:34 UTCmonitoring

   We identified and resolved the networking issue, and Atomic access has been restored. Scheduled cron jobs are also running normally again. We will resolve this incident if our monitoring continues to look normal.

6. 8. Mai 2026 um 07:50 UTCresolved

   This incident is now resolved.

1. 8. Mai 2026 um 00:05 UTCinvestigating

   We are investigating an issue affecting a subset of EC2 instances in AWS US East (Virginia). Those instances are temporarily unreachable while we determine root cause.

2. 8. Mai 2026 um 00:41 UTCidentified

   We have identified the affected EC2 instances in AWS. Reboots have been started on all of them while we continue to confirm recovery. Additional updates will be provided shortly.

3. 8. Mai 2026 um 01:01 UTCidentified

   A few hosts still show EBS volume issues that prevent a full restart; we are actively fixing those and continuing investigation alongside the broader recovery work.

4. 8. Mai 2026 um 03:00 UTCidentified

   A small number of instances still have an EBS-related issue we’re actively investigating, and all other instances, those not affected by this problem, have been back to normal for some time now.

5. 8. Mai 2026 um 06:19 UTCidentified

   We’ve restored several EBS volumes and brought associated EC2 instances back online; work is still in progress on the remaining instances, and we’ll share another update shortly.

6. 8. Mai 2026 um 07:38 UTCmonitoring

   All affected instances are now restored and we continue to monitor for any issues.

7. 8. Mai 2026 um 07:50 UTCresolved

   This incident is now resolved.

1. 30. April 2026 um 13:28 UTCinvestigating

   Our Operations and Development team are currently investigating an issue with login failures to Atomic

2. 30. April 2026 um 13:58 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30. April 2026 um 14:07 UTCidentified

   We are continuing to work on a fix for this issue.

4. 30. April 2026 um 14:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30. April 2026 um 15:54 UTCmonitoring

   Additional fixes are being applied to address issues affecting parts of the Atomic interface

6. 30. April 2026 um 16:35 UTCresolved

   Atomic is operating normally and this issue is now resolved.

1. 24. April 2026 um 17:16 UTCinvestigating

   We are currently investigating issues with new account provisioning. Our technical teams have been alerted and are actively working to determine the cause and implement a resolution.

2. 24. April 2026 um 18:32 UTCidentified

   The issue has been identified with provisioning and the team is applying a fix.

3. 24. April 2026 um 19:54 UTCmonitoring

   Fix has been applied and we are waiting for our queue processing to normalize. Will provide additional updates shortly.

4. 24. April 2026 um 21:08 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 24. April 2026 um 21:41 UTCresolved

   Provisioning flow is operating normally and this issue is now resolved.

1. 10. Februar 2026 um 04:03 UTCinvestigating

   Our team is aware of an issue that is impacting new account and new plan registrations in Atomic. We are actively investigating.

2. 10. Februar 2026 um 15:54 UTCresolved

   New account signup issues are now resolved.

1. 4. Dezember 2025 um 22:54 UTCinvestigating

   We are currently investigating an issue with our payment processor preventing payments and affecting new sign-ups.

2. 4. Dezember 2025 um 23:38 UTCresolved

   Our payment processor addressed the issue with failed transactions and this issue is now resolved.

1. 2. Dezember 2025 um 18:37 UTCinvestigating

   We are investigating an issue impacting a subset of our shared-hosting customers. Details will be added as they become available.

2. 2. Dezember 2025 um 19:06 UTCmonitoring

   Our engineering team identified a surge of requests to certain web nodes on our shared hosting infrastructure. We have mitigated some of the requests and continue to monitor the issue. At the moment, all web nodes are operating normally and we expect to resolve this incident shortly.

3. 2. Dezember 2025 um 20:53 UTCresolved

   We have not seen any further issues with our shared hosting environment and this incident is now resolved.

1. 25. November 2025 um 15:56 UTCinvestigating

   We are currently investigating an issue with our payment processor preventing payments and affecting new sign-ups.

2. 25. November 2025 um 18:26 UTCinvestigating

   We are in contact with our payment processor and will provide further updates shortly.

3. 25. November 2025 um 22:10 UTCinvestigating

   We continue to work with our payment processor on a resolution and will post further updates when we have more information.

4. 26. November 2025 um 01:36 UTCresolved

   The issue with the payment processor has been fixed and this issue is now resolved.

1. 20. Oktober 2025 um 10:08 UTCmonitoring

   We are currently experiencing degraded performance across some of our services due to an ongoing outage affecting the AWS US-East (Virginia) region. Our engineering team is actively monitoring the situation and working to mitigate the impact. We will provide updates as more information becomes available.

2. 20. Oktober 2025 um 15:24 UTCmonitoring

   We are continuing to monitor this issue. AWS still is reporting intermittent issues, but we are not aware of any impact to Pagely customers at this time.

3. 20. Oktober 2025 um 20:26 UTCmonitoring

   Pagely is continuing to monitor, but at this time we believe there are no outstanding issues.

4. 20. Oktober 2025 um 22:14 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20. Oktober 2025 um 22:16 UTCresolved

   This incident is now resolved as we have not seen any further issues related to this incident.

1. 15. Oktober 2025 um 15:50 UTCinvestigating

   We are currently investigating reports of delays in account provisioning for new users. Our technical teams have been alerted and are actively working to determine the cause and implement a resolution.

2. 15. Oktober 2025 um 16:35 UTCidentified

   We have identified the potential root cause of the account provisioning delays. Our team is implementing a fix to restore normal provisioning operations. We will update as soon as all systems are functioning as expected.

3. 15. Oktober 2025 um 17:46 UTCidentified

   A fix has been released to address the delays in account provisioning and we are continuing to work on resolving this issue. Further updates will be provided shortly.

4. 15. Oktober 2025 um 19:32 UTCidentified

   Additional fixes are still being worked on and we will continue to provide updates until this issue is resolved.

5. 15. Oktober 2025 um 21:48 UTCidentified

   We have found additional endpoints that need to be fixed and we continue to make progress to a resolution.

6. 16. Oktober 2025 um 00:44 UTCresolved

   This incident has been resolved. Account provisioning services are now operating normally. Our team has confirmed that new account creation is functioning as expected.

1. 9. Juli 2025 um 19:14 UTCinvestigating

   We are currently having issues with authentication. This impacts users logging into Atomic, performing certain config changes, and executing CI/CD workflows. We are actively investigating.

2. 9. Juli 2025 um 19:17 UTCinvestigating

   We are continuing to investigate this issue.

3. 9. Juli 2025 um 19:23 UTCmonitoring

   We have implemented a fix for this issue, and are continuing to monitor.

4. 9. Juli 2025 um 20:30 UTCresolved

   Authentication issues have been resolved.

1. 27. Juni 2025 um 06:35 UTCinvestigating

   An issue has been identified preventing the Atomic interface from communicating with other systems, including apps dashboard. We are currently investigating.

2. 27. Juni 2025 um 06:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27. Juni 2025 um 07:09 UTCinvestigating

   We are currently investigating this issue.

4. 27. Juni 2025 um 08:12 UTCresolved

   This incident has been resolved.

1. 25. Juni 2025 um 04:17 UTCinvestigating

   An issue has been identified preventing the Atomic interface from communicating with other systems, including support. We are currently investigating.

2. 25. Juni 2025 um 04:41 UTCmonitoring

   A fix has been implemented, chats and tickets have tested successfully, and we are monitoring to confirm the issue is resolved.

3. 25. Juni 2025 um 05:30 UTCresolved

   Since the implemented fix, no further issues have been identified, issue is considered resolved.

1. 7. Mai 2025 um 13:27 UTCinvestigating

   We are currently investigating an issue in the Atomic control panel where domains are unable to be promoted to an App's Primary Domain. We will provide additional details shortly.

2. 7. Mai 2025 um 13:56 UTCinvestigating

   We are continuing to investigate this issue. This issue may also impact adding/removing domains from an App in Atomic.

3. 7. Mai 2025 um 15:19 UTCidentified

   The root cause has been identified and a fix is being deployed.

4. 7. Mai 2025 um 16:03 UTCmonitoring

   A fix has been deployed and promoting/adding/and deleting domains should now be functioning as intended. We are continuing monitoring for any further issues.

5. 7. Mai 2025 um 16:24 UTCresolved

   This incident has been resolved.