Störungsverlauf von Papercut

1. 26. August 2026 um 03:40 UTCinvestigating

   PaperCut Document Processing Cloud-Dienste - Bei einigen Benutzern können Scan-Aufträge mit PaperCut MF oder PaperCut Hive verzögert auftreten. Drucken, Kopieren und andere Dienste sind derzeit nicht betroffen. Alle Scan-Aktionen, die keine Cloud-Dokumentenverarbeitung beinhalten, sind ebenfalls nicht betroffen.

2. 26. August 2026 um 03:41 UTCresolved

   Dieser Vorfall hat möglicherweise Auswirkungen auf Scan-Aktionen mit aktivierter Cloud-Dokumentenverarbeitung für ein kleines Fenster pro Hosting-Region zwischen 03:40 und 05:10 Uhr am 25. August 2026. Wir wissen, dass dies möglicherweise störend war und schätzen Ihre Geduld. Wir werden weiterhin genau beobachten und eine vollständige Überprüfung des Vorfalls abschließen. Wenn Sie andere Probleme haben, melden Sie dies bitte über https://www.papercut.com/support/

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. August 2026 um 17:46 UTCinvestigating

   PaperCut Partner Portal - einige Benutzer erhalten Authentifizierungsfehler während der Anmeldung Wir untersuchen derzeit Berichte von einigen Benutzern, die während des Logins einen Authentifizierungsfehler erhalten. Diese Auswirkungen sind in allen Regionen zu beobachten. Wir werden hier Updates zur Verfügung stellen, sobald sie verfügbar sind.

2. 24. August 2026 um 22:11 UTCinvestigating

   Dieses Problem wirkt sich auch auf die Fähigkeit einiger Benutzer aus, eine neue Lizenz in PaperCut NG/MF (unter Über > Registrierung) zu aktivieren. Fehler, der in der Admin-Schnittstelle angezeigt wird, kann sein: "PaperCut Gateway Service kann nicht kontaktiert werden, um Lizenzdatei zu registrieren." Stellen Sie sicher, dass Ihr Server online ist und versuchen Sie es erneut." oder "Die mitgelieferte CRN ist ungültig. Wir werden diese Fragen weiter untersuchen.

3. 24. August 2026 um 23:57 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

4. 25. August 2026 um 00:51 UTCresolved

   Dieser Vorfall ist nun behoben. Wir wissen, dass dies möglicherweise störend war und schätzen Ihre Geduld. Wir werden weiterhin genau beobachten und eine vollständige Überprüfung des Vorfalls abschließen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 10. Juni 2026 um 14:46 UTCinvestigating

   PaperCut Hive/Pocket - some users intermittently unable to release print jobs. We're currently investigating reports of some users experiencing issues releasing print jobs in the UK region. We are not currently aware of impact to other regions. We are working with our cloud service provider to investigate and we will provide updates here as they become available.

2. 10. Juni 2026 um 14:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 10. Juni 2026 um 17:28 UTCidentified

   We have identified the cause of the issue and our product development teams are currently implementing a fix. While core services have recovered, some affected customers may still experience intermittent print job release issues.

4. 10. Juni 2026 um 19:37 UTCmonitoring

   Services are back up and running, and the ability to release print jobs is now restored. We are continuing to monitor this. If you're still experiencing problems please report them via https://www.papercut.com/support/

5. 11. Juni 2026 um 05:28 UTCresolved

   This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/

1. 13. April 2026 um 09:04 UTCinvestigating

   We're currently investigating an intermittent issue affecting PaperCut Hive's print release for the EU hosting region only. Users may experience intermittent slow loading of pages within the Hive admin portal. We’re actively working to resolve the issues and will provide updates as they become available.

2. 13. April 2026 um 09:51 UTCmonitoring

   The issue is now resolved and the teams will continue to monitor the cloud services.

3. 13. April 2026 um 11:52 UTCresolved

   This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully. We know this may have been disruptive and appreciate your patience while we worked through it. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other issues please report this via https://www.papercut.com/support/.

1. 2. April 2026 um 09:20 UTCinvestigating

   PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive Our development team are currently investigating an intermittent issue affecting PaperCut Hive's and PaperCut MF's scanning functionality for the UK hosting region only. The impacted features are: Integrated Scanning: Users may see errors such as “"Something went wrong sending your scan" via an email notification that the scan was not delivered. This incident affects only scan to Google Drive. We’re actively working to resolve the issues and will provide updates as they become available.

2. 2. April 2026 um 09:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 2. April 2026 um 13:42 UTCmonitoring

   We have pushed a fix to production which means functionality should now be fully restored. No action is needed to resume scanning to Google Drive. We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.

4. 2. April 2026 um 15:29 UTCresolved

   This incident has now been fully resolved. We have confirmed that Scan to Google drive is operational via internal testing and reports from multiple customers. If you experience other issues please report this via https://www.papercut.com/support/.

1. 20. März 2026 um 14:41 UTCinvestigating

   PaperCut Hive - some users have reported intermittent issues with releasing print jobs, scan jobs failing, and navigating sections of the admin UI within the US hosting region. We’re actively working to resolve the issues and will provide updates as they become available.

2. 20. März 2026 um 16:06 UTCinvestigating

   We are continuing to investigate this incident.

3. 20. März 2026 um 19:11 UTCinvestigating

   We are actively investigating this incident, currently we have engaged our cloud infrastructure service partner. Our joint teams are working together to resolve the issue.

4. 20. März 2026 um 21:19 UTCinvestigating

   We are investigating the active incident jointly with our cloud infrastructure service partner, and will update here as soon as we have more information.

5. 20. März 2026 um 22:07 UTCidentified

   The issue has been identified and a fix is being implemented.

6. 20. März 2026 um 23:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 20. März 2026 um 23:45 UTCresolved

   This incident has been resolved.

1. 13. März 2026 um 14:34 UTCinvestigating

   We are currently investigating an issue affecting print job release for customers hosted in the US data region. Symptoms: Users may experience a "502 Error" (Something went wrong and the jobs weren't able to be printed) when attempting to release print jobs. Our engineering team is actively working to identify the root cause. We will provide a further update as soon as new information becomes available.

2. 13. März 2026 um 17:11 UTCidentified

   Our engineering team has identified the contributing cause of print release failures and a fix has been deployed to mitigate these issues. We will continue to provide updates as they become available.

3. 13. März 2026 um 18:36 UTCmonitoring

   Monitoring and customer reports have confirmed that print release functionality has been restored. No action is required by customers to resume printing. We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.

4. 13. März 2026 um 20:05 UTCresolved

   This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully for multiple customers. Our apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro, as we do with all issues that impact our customers. If you experience other issues please report this via https://www.papercut.com/support/.

1. 3. März 2026 um 15:41 UTCinvestigating

   PaperCut Hive - users may receive errors when attempting to log into devices We’re actively working to resolve the issues and will provide updates as they become available.

2. 3. März 2026 um 15:46 UTCinvestigating

   Users may experience successful logins and subsequent print release issues. We are continuing to investigate.

3. 3. März 2026 um 16:11 UTCinvestigating

   We are continuing to investigate this issue. We will provide an update as soon as we have more information

4. 3. März 2026 um 19:11 UTCinvestigating

   We have confirmed that this incident is now isolated to the US hosting region; all other regions have returned to normal operation. While functionality has been restored for the majority of organizations in the US hosting region, we are continuing to investigate residual issues affecting MFD login and print release via the Hive embedded app. In the interim, we recommend using the PaperCut Hive mobile app (iOS and Android), which remains fully operational and unaffected.

5. 3. März 2026 um 20:07 UTCidentified

   We have identified the root cause impacting MFD related tasks, including device login, scanning, and general access to functions on the device. Our engineering team is actively developing and validating a fix to restore full functionality to the Hive Embedded App. Until the fix has been deployed to production, users may continue to experience degraded performance when carrying out these actions at the device. Interim Workarounds: - Use the PaperCut Hive mobile app (iOS and Android) for print release. - Manually reinstalling the Hive embedded application will immediately restore MFD functionality. We will provide a further update as soon as we have confirmation of the deployment timeline.

6. 4. März 2026 um 04:54 UTCmonitoring

   We have pushed a fix to production which means functionality should now be fully restored. No action is needed to resume MFD related tasks, including device login, scanning, and general access to functions on the device. We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.

7. 4. März 2026 um 20:45 UTCresolved

   Through further monitoring and reports from previously affected customers we can confirm that functionality has been restored. MFD login, scanning and other device related tasks will now work as expected.

1. 24. Februar 2026 um 14:30 UTCinvestigating

   We are currently investigating an degradation in performance with PaperCut Hive and PaperCut Pocket.

2. 24. Februar 2026 um 14:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 24. Februar 2026 um 14:40 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 24. Februar 2026 um 14:42 UTCmonitoring

   Our services have returned to normal and we will continue to monitor the incident closely.

5. 24. Februar 2026 um 15:00 UTCresolved

   We experienced disruption related to our cloud service provider and a serious level of temporary degradation was experienced by some customers when accessing print queues or releasing print jobs. All services have now been restored.

1. 14. Januar 2026 um 15:53 UTCinvestigating

   We are currently investigating an issue affecting an Admin's ability to change the Print Protocol and delivery Methods for Printers in Hive/Pocket. This does not appear to be affecting existing configurations.

2. 14. Januar 2026 um 16:50 UTCidentified

   Our engineering team has identified the underlying cause of the issue which prevents modifying Print Protocols within Pocket/Hive. A fix is being implemented which we expect to mitigate this behavior. Another status update will be supplied once this fix is in place.

3. 14. Januar 2026 um 18:13 UTCresolved

   A fix has been deployed to hosting regions. Testing confirms that functionality has been restored and Delivery Protocols can now be edited and saved as expected withing PaperCut Pocket and Hive.

1. 12. Januar 2026 um 12:31 UTCinvestigating

   We are currently investigating reports of Cloud Pull Delivery Failures within the UK hosting region. Users that rely on Cloud Pull Delivery as their only method for print jobs may experience failures.

2. 12. Januar 2026 um 13:10 UTCinvestigating

   We are continuing to investigate this issue.

3. 12. Januar 2026 um 15:57 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12. Januar 2026 um 17:56 UTCresolved

   Our engineering team has confirmed that Cloud Pull Delivery is now operational and any issues should now be mitigated. Monitoring will continue but we can confirm that functionality has been restored.

1. 11. Dezember 2025 um 03:13 UTCinvestigating

   We are currently experiencing an active outage affecting PaperCut Global Entitlements Service (GES), which is causing login and access failures for administrators. There are various errors shown, you may see the following errors when you log into the PaperCut Admin console: - “Sorry, you can't log in - the PaperCut subscription expired. Your system administrator can help." - “The current license has expired”

2. 11. Dezember 2025 um 03:35 UTCidentified

   We have now applied a fix to PaperCut Global Entitlements Service (GES). - If you have access to the PaperCut Admin interface, go to the About > Registration > License Info section and then click the Sync button. - If you *don't* see the Sync button under About > Registration > License Info, you'll need to re-upload your license. - If you're *not* able to access the PaperCut Admin interface, restart the PaperCut Application Server Service.

3. 11. Dezember 2025 um 04:46 UTCmonitoring

   We have confirmed that the fix released earlier has worked successfully for a number of customers. If you are still experiencing issues where the license is showing as expired, please try: - If you have access to the PaperCut Admin interface, go to the About > Registration > License Info section and then click the Sync button. - If you *don't* see the Sync button under About > Registration > License Info, you'll need to re-upload your license. - If you're *not* able to access the PaperCut Admin interface, restart the PaperCut Application Server Service. - Try to upload your license file via the command prompt by doing the following: server-command.exe install-license "path". Reference: https://www.papercut.com/help/manuals/ng-mf/common/tools-server-command/

4. 11. Dezember 2025 um 05:23 UTCresolved

   This incident has now been fully resolved. See Known issue PO-3872 for more information. If you are still experiencing issues (after you have applied the workarounds listed here), and the license is still showing as expired, or you cannot successfully start the Application Server service, please reach out to us through https://www.papercut.com/support/ Our apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro and incident analysis, as we do with all issues that impact our customers.

1. 1. Dezember 2025 um 15:07 UTCinvestigating

   Reports of intermittent jobs that fail to release with an error of "jobrouter.assignprocessor.noEdgenodeCanPrintTheJob". Our team is investigating and we will provide further updates.

2. 1. Dezember 2025 um 16:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 1. Dezember 2025 um 17:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1. Dezember 2025 um 19:36 UTCresolved

   The fix implemented earlier today has proven to mitigate the issue based on the metrics of further monitoring. Print release is now functioning as expected. From analysis, the impact was to a small subset of organizations across multiple regions, affecting 0.62% of printers.

1. 18. November 2025 um 12:54 UTCinvestigating

   We are currently experiencing issues with the papercut.com website. This is related to a widespread global outage currently affecting Cloudflare, our content delivery network provider. Our team is monitoring the situation closely. We will provide further updates as soon as Cloudflare resolves the underlying issue.

2. 18. November 2025 um 12:58 UTCmonitoring

   Cloudfare continues to investigate and they are seeing services recover. They state customers may continue to observe higher-than-normal error rates as they continue remediation efforts. We have seen papercut.com intermittently available during this time and are monitoring this incident.

3. 18. November 2025 um 15:31 UTCresolved

   Cloudflare confirmed that a fix has been implemented and believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. The PaperCut website is now functioning as expected.

1. 18. November 2025 um 12:05 UTCinvestigating

   We are currently experiencing issues with the papercut.com website. This is related to a widespread global outage currently affecting Cloudflare, our content delivery network provider. Our team is monitoring the situation closely. We will provide further updates as soon as Cloudflare resolves the underlying issue.

2. 18. November 2025 um 12:23 UTCresolved

   This incident has been resolved.

1. 13. November 2025 um 10:23 UTCinvestigating

   We are currently investigating a degradation in performance of the PaperCut Cloud Node within the UK region. Customers may see an increase in print job failures where they have a reliance on the Cloud Node for print job delivery. This will also affect customers using Cloud Pull Delivery. The Incident Team are actively investigating, and this status will be updated as soon as we have more information.

2. 13. November 2025 um 11:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 13. November 2025 um 12:31 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 13. November 2025 um 13:58 UTCmonitoring

   A fix has been implemented, and the cloud node has recovered. We are continuing to monitor the results.

5. 14. November 2025 um 09:51 UTCresolved

   This incident has been resolved.

1. 20. Oktober 2025 um 11:09 UTCinvestigating

   We are currently investigating reports that Mobility print cloud is experiencing the issue 'Unable to reach the mobility print server: error creating client session: 503 Service Unavailable' We are aware of an AWS outage which may be affecting the Mobility Print Client's ability to connect to the Mobility print server via the cloud link. The Incident Team are actively investigating, and this status will be updated as soon as we have more information.

2. 20. Oktober 2025 um 12:35 UTCresolved

   AWS services have been restored. PaperCut can confirm Mobility Print Cloud services are restored having been impacted by the AWS outage.

1. 13. August 2025 um 05:07 UTCinvestigating

   We’re currently investigating a login issue affecting a limited number of customers in all PaperCut regions. We first became aware of this incident at approximately 10:00 PM AEST on August 12, 2025. Impacted feature: Login functionality: Admins and Users may be unable to log in to PaperCut Hive Admin Console and User Portal. The following error is displayed: “Please check you have entered your email address correctly and your organization uses PaperCut Hive.” Some PaperCut Pocket may also be impacted We are actively evaluating the situation and will provide updates as they become available.

2. 13. August 2025 um 11:28 UTCinvestigating

   We are continuing to investigate this issue.

3. 13. August 2025 um 22:01 UTCresolved

   This incident has now been fully resolved. Impacted organizations can now successfully log into the admin and user interfaces. Our apologies for any downtime experienced as a result of this outage. We will be performing a full retro and incident analysis, as we do with all issues that impact our customers. If you experience other issues please report this via https://www.papercut.com/support/

1. 14. Juli 2025 um 16:22 UTCinvestigating

   PaperCut Hive and MF - users will not be able to authorize when sending jobs with Scan to SharePoint. We're currently investigating an issue affecting PaperCut MF and Hive's scanning functionality where users are not able to Scan to SharePoint. The incident started at around 14th July at 14:50 UTC. The impacted features are: Integrated Scanning: Uses are receiving the following error message when scanning to SharePoint: “Oops! Something went wrong! We’re actively working to resolve the issues and will provide updates as they become available.

2. 14. Juli 2025 um 16:39 UTCinvestigating

   We are continuing to investigate this issue.

3. 14. Juli 2025 um 17:55 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 14. Juli 2025 um 18:44 UTCresolved

   This incident has been resolved.

1. 27. Juni 2025 um 09:10 UTCmonitoring

   PaperCut has detected intermittent issues logging into the PaperCut Hive and PaperCut Pocket administrator portal in EU region. We believe the issue has been resolved and are actively monitoring the situation. We apologise for any inconvenience to customers. Customers still experiencing issues may need to clear their browser cache in order to restore access.

2. 27. Juni 2025 um 11:20 UTCresolved

   This incident has been resolved.