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    50 Papertrail incidents · Mai 2022 — official updates, affected components, duration and resolution details.

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    Delayed log ingestion

    Beginn 18. November 2025 um 13:59 UTC · 4h 38m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    WebsiteLog CollectionSearch AlertsLog Search
    1. 18. November 2025 um 13:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 18. November 2025 um 15:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18. November 2025 um 18:37 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Beginn 5. November 2025 um 19:32 UTC · 4h 18m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Log CollectionSearch AlertsLog Search
    1. 5. November 2025 um 19:32 UTCinvestigating

      We are currently investigating this issue.

    2. 5. November 2025 um 23:50 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Beginn 3. November 2025 um 13:48 UTC · 1d 5h

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Log CollectionSearch AlertsLog Search
    1. 3. November 2025 um 13:48 UTCinvestigating

      We are currently investigating this issue.

    2. 4. November 2025 um 19:10 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Beginn 31. Oktober 2025 um 15:15 UTC · 3h 36m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Log CollectionSearch AlertsLog Search
    1. 31. Oktober 2025 um 15:15 UTCinvestigating

      We are currently investigating this issue.

    2. 31. Oktober 2025 um 18:51 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Beginn 31. Oktober 2025 um 02:48 UTC · 38m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Log CollectionSearch AlertsLog Search
    1. 31. Oktober 2025 um 02:48 UTCinvestigating

      We are currently investigating this issue.

    2. 31. Oktober 2025 um 03:26 UTCresolved

      This incident has been resolved.

    Alerts delayed

    Beginn 20. Oktober 2025 um 16:02 UTC · 2h 33m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Search Alerts
    1. 20. Oktober 2025 um 16:02 UTCidentified

      Alerts service disruption due outage at provider: https://health.aws.amazon.com/health/status#multipleservices-us-east-1_1760944260

    2. 20. Oktober 2025 um 18:07 UTCidentified

      The alert service latencies have returned to normal, but changes to port destinations are delayed.

    3. 20. Oktober 2025 um 18:36 UTCresolved

      This incident has been resolved.

    Alerts delayed

    Beginn 20. Oktober 2025 um 09:34 UTC · 1h 27m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Search Alerts
    1. 20. Oktober 2025 um 09:34 UTCinvestigating

      Alerts delayed due to outage at provider: https://health.aws.amazon.com/health/status#multipleservices-us-east-1_1760944260

    2. 20. Oktober 2025 um 09:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20. Oktober 2025 um 11:01 UTCresolved

      This incident has been resolved.

    Delayed logs and search alerts

    Beginn 21. August 2025 um 17:56 UTC · 2h 11m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Search AlertsLog Search
    1. 21. August 2025 um 17:56 UTCinvestigating

      We are currently investigating this issue.

    2. 21. August 2025 um 19:18 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 21. August 2025 um 20:07 UTCresolved

      This incident has been resolved.

    Some logs delivered from the Heroku AddOn may not arrive.

    Beginn 9. Juli 2025 um 23:31 UTC · 22m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Log Collection
    1. 9. Juli 2025 um 23:31 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 9. Juli 2025 um 23:54 UTCresolved

      This incident has been resolved.

    Delayed log ingestion and alerts

    Beginn 7. Juli 2025 um 08:36 UTC · 2h 8m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Log CollectionSearch AlertsLog Search
    1. 7. Juli 2025 um 08:36 UTCinvestigating

      We are currently investigating this issue.

    2. 7. Juli 2025 um 10:44 UTCresolved

      This incident has been resolved.

    Logs from some of the applications on Heroku platform are not received in Papertrail

    Beginn 10. Juni 2025 um 08:28 UTC · 17h 14m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Log Collection
    1. 10. Juni 2025 um 08:28 UTCmonitoring

      We are observing an issue with log delivery from Heroku to Papertrail due to an ongoing Heroku incident. This may affect a subset of customers using the Heroku plug-in to send logs to Papertrail. More details on the Heroku incident are available at https://status.heroku.com/incidents/2822.

    2. 10. Juni 2025 um 18:55 UTCmonitoring

      The Heroku incident is not yet resolved but log delivery from Heroku to Papertrail is nearly back to normal.

    3. 11. Juni 2025 um 01:42 UTCresolved

      Log delivery from Heroku to Papertrail has returned to normal. If it appears that Heroku isn't sending logs to your Papertrail account please follow the instructions at https://status.heroku.com/incidents/2822 and/or contact Heroku support.

    Alert Delivery

    Beginn 6. Mai 2025 um 09:20 UTC · 1h 7m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Search Alerts
    1. 6. Mai 2025 um 09:20 UTCinvestigating

      We are currently investigating this issue.

    2. 6. Mai 2025 um 10:09 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6. Mai 2025 um 10:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6. Mai 2025 um 10:26 UTCresolved

      This incident has been resolved.

    Delays in log ingestion

    Beginn 18. März 2025 um 20:41 UTC · 2h 23m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Log CollectionSearch AlertsLog Search
    1. 18. März 2025 um 20:41 UTCinvestigating

      We are currently investigating this issue.

    2. 18. März 2025 um 22:12 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 18. März 2025 um 22:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 18. März 2025 um 23:04 UTCresolved

      This incident has been resolved.

    Delay in log ingestion

    Beginn 27. Februar 2025 um 14:45 UTC · 41m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Log CollectionLog Search
    1. 27. Februar 2025 um 14:45 UTCinvestigating

      We are currently investigating this issue.

    2. 27. Februar 2025 um 15:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27. Februar 2025 um 15:17 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27. Februar 2025 um 15:26 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 27. Februar 2025 um 15:26 UTCresolved

      This incident has been resolved.

    Some Search Alerts searched partial data.

    Beginn 24. Januar 2025 um 21:30 UTC · 0m

    IssuesGeringfügiger Vorfall
    1. 24. Januar 2025 um 23:32 UTCresolved

      From 21:49 to 22:43 on 2025-01-24 UTC some Search Alerts searched partial data

    Delay in log ingestion

    Beginn 5. Dezember 2024 um 02:05 UTC · 59m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Log CollectionSearch AlertsLog Search
    1. 5. Dezember 2024 um 02:05 UTCinvestigating

      We are currently investigating this issue.

    2. 5. Dezember 2024 um 02:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5. Dezember 2024 um 03:04 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Beginn 9. November 2024 um 01:42 UTC · 27m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Log CollectionSearch AlertsLog Search
    1. 9. November 2024 um 01:42 UTCinvestigating

      We are currently investigating this issue.

    2. 9. November 2024 um 01:58 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 9. November 2024 um 02:09 UTCresolved

      This incident has been resolved.

    papertrailapp.com is unavailable

    Beginn 21. Oktober 2024 um 13:46 UTC · 58m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Website
    1. 21. Oktober 2024 um 13:46 UTCinvestigating

      We are currently investigating this issue.

    2. 21. Oktober 2024 um 14:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 21. Oktober 2024 um 14:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 21. Oktober 2024 um 14:44 UTCresolved

      This incident has been resolved.

    Log ingestion delayed

    Beginn 16. Oktober 2024 um 19:37 UTC · 1h 25m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Search AlertsLog Search
    1. 16. Oktober 2024 um 19:37 UTCinvestigating

      We are currently investigating this issue.

    2. 16. Oktober 2024 um 20:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16. Oktober 2024 um 20:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16. Oktober 2024 um 21:02 UTCresolved

      This incident has been resolved.

    Connections to web site delayed or timing out

    Beginn 20. August 2024 um 22:49 UTC · 28m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Website
    1. 20. August 2024 um 22:49 UTCinvestigating

      We are currently investigating this issue.

    2. 20. August 2024 um 22:55 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20. August 2024 um 23:17 UTCresolved

      This incident has been resolved.