Störungsverlauf von Parchment

1. 4. September 2026 um 12:39 UTCinvestigating

   Wir untersuchen derzeit ein Problem mit Multifaktor-Verifizierungs-E-Mails von unserem E-Mail-Dienstanbieter, die nicht an Benutzer gesendet werden, die sich anmelden.

2. 4. September 2026 um 13:36 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird vom Dienstleister implementiert. Wir werden ein weiteres Update bereitstellen, sobald es verfügbar ist.

3. 4. September 2026 um 15:06 UTCidentified

   Wir arbeiten weiter an einer Lösung für dieses Problem.

4. 4. September 2026 um 15:08 UTCmonitoring

   Ein Fix wurde vom Service implementiert und wir überwachen derzeit die Ergebnisse.

5. 4. September 2026 um 18:58 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. August 2026 um 16:59 UTCinvestigating

   Das Wetter in Manila hat heute etwa ein Drittel unseres Support-Teams draußen gehalten, so dass wir die Live-Support-Stunden auf 10 bis 16 Uhr verkürzen, beginnend heute bis zum Ende der Woche. Das gilt für telefone und live-chat: innerhalb dieser stunden chat-transfers zu einem menschlichen agenten, und außerhalb von ihnen tut es nicht.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 30. Juli 2026 um 20:20 UTCmonitoring

   Heute um 17:00 Uhr EDT gibt es ein kurzes Systemupdate, um unsere Schulsuche auf unserer Parchment.com Website zu verbessern. Obwohl wir es nicht erwarten, können Sie eine vorübergehende Unterbrechung erleben, die nur wenige Minuten dauert.

2. 30. Juli 2026 um 21:47 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 27. Juli 2026 um 14:41 UTCinvestigating

   Wir untersuchen derzeit Berichte über das Spinning der Seite, wenn Sie versuchen, ein Credential zu bestellen.

2. 27. Juli 2026 um 16:32 UTCinvestigating

   Wir untersuchen weiterhin berichte von einer kleinen anzahl von benutzern, die ladeprobleme haben, wenn sie versuchen, einen anmeldenachweis zu bestellen. Dieses Problem ist intermittierend und betrifft nicht alle Benutzer oder alle Bestellungen.

3. 27. Juli 2026 um 18:01 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

4. 27. Juli 2026 um 19:02 UTCmonitoring

   Wir werden weiterhin auf weitere Probleme achten.

5. 27. Juli 2026 um 20:37 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. Juli 2026 um 21:12 UTCinvestigating

   Wir untersuchen derzeit ein Problem, bei dem Benutzer eine Meldung "Error: Failed to get orders" sehen, wenn sie versuchen, ihre To-Do-Listen anzuzeigen.

2. 20. Juli 2026 um 21:12 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 20. Juli 2026 um 21:50 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen. Vielen Dank für Ihre Geduld, während unser Team auf eine Lösung hinarbeitet.

4. 20. Juli 2026 um 22:24 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

5. 20. Juli 2026 um 22:38 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

6. 20. Juli 2026 um 23:03 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 18. Juni 2026 um 23:00 UTCidentified

   Parchment Support will be closed on Friday in observance of Juneteenth. Standard support coverage will resume on Monday, June 22.

2. 18. Juni 2026 um 23:03 UTCidentified

   We are continuing to work on a fix for this issue.

3. 22. Juni 2026 um 13:38 UTCresolved

   This incident has been resolved.

1. 5. Juni 2026 um 18:50 UTCinvestigating

   We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.

2. 5. Juni 2026 um 19:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5. Juni 2026 um 21:19 UTCmonitoring

   Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.

4. 5. Juni 2026 um 23:03 UTCresolved

   This incident has been resolved. All impacted orders have been successfully sent.

1. 4. Juni 2026 um 16:18 UTCinvestigating

   We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.

2. 4. Juni 2026 um 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4. Juni 2026 um 17:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4. Juni 2026 um 17:30 UTCresolved

   This incident has been resolved.

1. 26. Mai 2026 um 20:08 UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

2. 26. Mai 2026 um 21:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26. Mai 2026 um 21:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27. Mai 2026 um 14:00 UTCmonitoring

   Our team is closely monitoring our system for any further issues.

5. 27. Mai 2026 um 15:58 UTCinvestigating

   We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.

6. 27. Mai 2026 um 19:42 UTCinvestigating

   We are continuing to investigate this issue.

7. 27. Mai 2026 um 20:20 UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

8. 27. Mai 2026 um 21:43 UTCresolved

   This incident has been resolved.

1. 18. Mai 2026 um 17:46 UTCinvestigating

   We're investigating reports of users unable to access the website. We'll share an update as soon as we have more information.

2. 26. Mai 2026 um 20:08 UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

3. 26. Mai 2026 um 21:32 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26. Mai 2026 um 21:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 27. Mai 2026 um 14:01 UTCmonitoring

   Our team is closely monitoring our system for any further issues.

6. 27. Mai 2026 um 16:00 UTCinvestigating

   We're investigating new reports of learners having trouble accessing their Parchment Learner accounts and website delays. We'll share an update as soon as we have more information.

7. 27. Mai 2026 um 19:42 UTCinvestigating

   We are continuing to investigate this issue.

8. 27. Mai 2026 um 20:20 UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

9. 27. Mai 2026 um 21:43 UTCresolved

   This incident has been resolved.

1. 5. Mai 2026 um 17:21 UTCinvestigating

   Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.

2. 16. Juni 2026 um 14:48 UTCresolved

   ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.

1. 5. Mai 2026 um 16:41 UTCidentified

   We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.

2. 5. Mai 2026 um 18:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6. Mai 2026 um 22:16 UTCresolved

   This incident has been resolved.

1. 5. Mai 2026 um 15:43 UTCidentified

   We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).

2. 6. Mai 2026 um 15:04 UTCresolved

   A fix has been implemented and all formats of phone numbers are accepted.

1. 1. Mai 2026 um 16:09 UTCinvestigating

   We are currently investigating reports of errors when attempting to download documents manually in Parchment Receive.

2. 1. Mai 2026 um 17:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1. Mai 2026 um 18:35 UTCresolved

   This incident is resolved.

1. 31. März 2026 um 18:23 UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 31. März 2026 um 18:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31. März 2026 um 18:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 31. März 2026 um 21:25 UTCresolved

   This incident has been resolved.

1. 30. März 2026 um 16:50 UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 30. März 2026 um 17:35 UTCinvestigating

   Login performance is slower than usual.

3. 30. März 2026 um 17:36 UTCinvestigating

   We are continuing to investigate this issue.

4. 30. März 2026 um 20:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30. März 2026 um 21:39 UTCresolved

   This incident has been resolved.

1. 30. März 2026 um 14:23 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 30. März 2026 um 14:50 UTCresolved

   This incident has been resolved.

1. 28. März 2026 um 16:02 UTCinvestigating

   We will be undergoing scheduled maintenance during this time.

2. 28. März 2026 um 19:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 28. März 2026 um 19:17 UTCresolved

   Maintenance has been completed.

1. 16. März 2026 um 18:21 UTCinvestigating

   We are investigating an issue where submitted orders are experiencing a delay in processing, we will provide more information as it becomes available.

2. 16. März 2026 um 20:20 UTCresolved

   This incident has been resolved.

1. 13. März 2026 um 13:36 UTCinvestigating

   We're currently investigating reports of longer loading times within the Parchment applications. We'll provide updates as soon as they become available.

2. 13. März 2026 um 13:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 13. März 2026 um 22:08 UTCresolved

   This incident has been resolved.