Störungsverlauf von Payfast

The Aggregation testing platform (Sandbox) is currently down. Users may experience intermittent issues with their tests for the moment.

This incident has been resolved.

A problem with RCS (Store cards) processing via the Gateway Platform has been identified. Teams are currently attending to the problem.

This problem for RCS transactions on the Gateway Platform has been resolved.

A problem with the Mobile/Cellphone App and Payout requests has been identified. For those that do encounter the issue, please use your Merchant dashboard (not the App) for both scheduled and Immediate Payout requests.

A problem with POS Transactions has been identified. We are urgently in contact with External Partners on the matter.

This problem for POS processing has been resolved.

A problem with processing via Gateway platform has been identified. Teams are urgently attending to the issue.

This incident has been resolved.

Immediate Payouts have been disabled for the moment on Aggregation. We are in contact with External Partners on the matter. In the meantime, please go ahead with the normal payouts.

This incident has been resolved.

Mobicred is currently experiencing processing problems on both the Aggregation and Gateway Platforms. We are in contact with External Partners on the matter.

This problem has been resolved. Mobicred transactions are completing again on both the Aggregation and Gateway platforms.

A problem with Capitec Pay transactions on both the Aggregation and Gateway Platforms has been identified. We are in contact with External Partners on the problem.

This problem affecting Capitec Pay transactions has been resolved.

Standard Bank EFT payments are currently disabled, the payment option is under maintenance.

An issue with Point-of-Sale (POS) transactions has been identified. Team are in contact with External Partners on the matter.

This problem affecting POS transactions has been resolved with full functionality restored to the service on both the Aggregation and Gateway platforms.

A problem with Absa Pay transactions on the Aggregation and Gateway platforms has been identified. We are in contact with External Partners on the matter.

Absa Pay is currently disabled as the problem is being attended to.

Absa Pay problems have been resolved on both the Aggregation and Gateway platforms.

We’re aware of a fraudulent email currently being sent to consumers, requesting confirmation of card details and urging recipients to click a link. This email is not from Payfast. It is a phishing scam and should be deleted immediately. This matter has been escalated to our internal security teams and reported to the relevant authorities. To learn more about how to spot suspicious emails and keep your account safe, read this article: https://support.payfast.help/portal/en/kb/articles/suspicious-emails-phishing-scams

This post is being taken down. For more information on phishing, please visit: https://support.payfast.help/portal/en/kb/articles/suspicious-emails-phishing-scams

A problem with Aggregation processing has been identified. Buyers will experience intermittent issues with processing. Teams are urgently attending to the issue.

This problem has been resolved for Aggregation processing. We are continuing to keep close eyes on the system.

Between 08:35 and 09:17, Nedbank card issuers will have experienced problems completing card payments due to an external issue on the 3D Secure leg of transactions. Both our Aggregation and Gateway platform were impacted. This problem has been resolved.

We are currenctly experiencing technical issues with upstream service providers. Issue is urgently being investigated

Issue has been resolved and services restored.

We have identified an issue affecting card transactions on Aggregation. Teams are busy engaging with External partners on the matter.

This problem has been resolved with full functionality returning to Card payments on Aggregation.

Calls to our Helpdesk are currently offline, we are in contact with External Partners on this matter. Please email support@payfast.help for the moment, or the chatbot that can be found on the main landing page https://www.payfast.io

A fix has been implemented and we are monitoring the results.

This problem has been resolved.

A problem affecting Bidvest Acquiring merchants has been identified on Gateway. Teams are busy engaging with External partners on the matter.

This problem has been resolved for Gateway Bidvest merchants.

Immediate Payouts have been disabled for the moment on Aggregation. We are in contact with External Partners on the matter. In the meantime, please go ahead with the normal payouts.

This incident has been resolved.

A problem with processing via Gateway platform has been identified. Teams are urgently attending to the issue.

The Gateway platform has stabilized. If no issues are observed till 10am, this problem will be marked as resolved.

This problem for the Gateway platform has been resolved. Pocessing has returned to normal across products.