Störungsverlauf von Payments Hub

1. 2. September 2026 um 16:51 UTCmonitoring

   Kunden melden intermittierende Serviceprobleme. Unsere Systeme und Volumina sehen gesund aus, aber wir sehen erhöhte Berichte über Internet-Verkehrsprobleme bei mehreren großen ISPs in den Vereinigten Staaten. Wir werden die Situation weiter untersuchen und beobachten.

2. 2. September 2026 um 21:10 UTCresolved

   Berichte über Serviceprobleme haben nachgelassen, und die beobachteten Verbindungen in allen Regionen haben sich stabilisiert, ohne dass weitere Störungen gemeldet wurden.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 27. August 2026 um 14:15 UTCidentified

   Wir haben derzeit technische Schwierigkeiten mit der Validierung von Bankkonten. Benutzer sind möglicherweise nicht in der Lage, nach Eingabe von Bankdaten über die Business-Informationsseite hinauszugehen. Unser Engineering-Team untersucht dieses Problem aktiv und wir werden ein Update bereitstellen, sobald eine Lösung erreicht ist.

2. 27. August 2026 um 15:13 UTCresolved

   Dieses Problem wurde behoben und neue Anwendungen funktionieren wie erwartet. Wenn ein Benutzer betroffen war, wurde die App gespeichert und kann fortgesetzt werden - es gingen keine Daten verloren.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 13. August 2026 um 16:32 UTCinvestigating

   We are currently experiencing elevated failure rates with credit card processing. Our engineering team is actively investigating the issue, and we will provide immediate updates as new information becomes available.

2. 13. August 2026 um 17:44 UTCmonitoring

   We have identified the issue affecting credit card authorizations and a fix has been applied. We are monitoring the recovery of success rates.  You may begin re-attempting transactions. Thank you for your patience.

3. 13. August 2026 um 20:40 UTCresolved

   Credit card processing is fully restored. All systems are back to normal operations, and transaction processing has stabilized.

1. 10. August 2026 um 14:06 UTCinvestigating

   Some users are currently experiencing issues logging in to the Partner Portal and receiving a "page not found" error upon login. The issue is intermittent and does NOT impact merchant processing. If you receive this message you can access the site and pages via the left side navigation.

2. 10. August 2026 um 17:03 UTCresolved

   The issue was identified and resolved. Thank you for your patience.

1. 1. August 2026 um 11:23 UTCinvestigating

   Wir untersuchen ein Problem in der Payanywhere-App, bei dem das Drucken des Batch-Berichts inkonsistente Batch-Nummern melden kann. Unser Team arbeitet aktiv an einem Fix und wird hier Updates bereitstellen, sobald diese verfügbar sind.

2. 1. August 2026 um 20:53 UTCinvestigating

   Wenn Händler Probleme beim Drucken ihres Batch-Berichts haben, gehen Sie zu Transaktionen, wählen Zusammenfassungen aus und tippen Sie auf Drucken im erweiterten Abschlussbericht.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 31. Juli 2026 um 22:22 UTCidentified

   Wir untersuchen ein Problem im Payments Hub, bei dem das Hinzufügen der physischen Adresse eines Kunden bei der Verwendung des virtuellen Terminals verhindert, dass der Kunde gespeichert wird. Workaround: Lassen Sie die Adressfelder während der Transaktion leer, um den Kunden zu retten und den Verkauf abzuschließen. Sie können dann die physische Adresse direkt über das Kundenverzeichnis hinzufügen. Unser Team arbeitet aktiv an einem Fix und wird hier Updates bereitstellen, sobald diese verfügbar sind.

2. 1. August 2026 um 01:09 UTCresolved

   Ein Fix wurde bereitgestellt, um die physische Adresse eines Kunden während einer Virtual Terminal-Transaktion hinzuzufügen. Der Workaround ist nicht mehr erforderlich. Wir entschuldigen uns für alle Unannehmlichkeiten, die dies verursacht haben könnte.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. Juli 2026 um 19:57 UTCresolved

   Ausfallaktualisierung: Kommunikationsprobleme zwischen Ihrem Zahlungssystem und dem Host haben möglicherweise zu doppelten ausstehenden Autorisierungen für einige Karteninhaber geführt. Unser Transaktionsprüfer kehrt diese Duplikate aktiv um, um sicherzustellen, dass die Salden Ihrer Karteninhaber nicht beeinträchtigt werden. Ihrerseits sind keine Maßnahmen erforderlich.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. Juli 2026 um 18:57 UTCinvestigating

   Wir erleben vorübergehende Verzögerungen bei der Verarbeitung und Genehmigungen. Unser Team untersucht aktiv.

2. 17. Juli 2026 um 19:41 UTCresolved

   Verarbeitung und Autorisierungen funktionieren jetzt normal. Vielen Dank für Ihre Geduld, während wir dieses Problem gelöst haben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. Juli 2026 um 18:44 UTCinvestigating

   Wir erleben vorübergehende Verzögerungen bei der Verarbeitung und Genehmigungen. Unser Team untersucht aktiv.

2. 17. Juli 2026 um 18:47 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 2. Juli 2026 um 13:49 UTCinvestigating

   We are currently investigating an issue primarily impacting internal processes, which is impacting our ability to support our customers. Our merchants and partners may experience degraded performance within the Partner Hub, specifically enrollment. Processing and payments are not affected and continue to work as expected. Thank you for your patience.

2. 2. Juli 2026 um 19:01 UTCresolved

   The issue has been identified and addressed. The team confirmed there was no impact to merchant processing. All systems are healthy at this time. We will continue to monitor the service closely. Thank you for your continued patience.

1. 22. Juni 2026 um 20:25 UTCidentified

   We are aware of a funding delay impacting a subset of merchants today utilizing Citizens bank. Due to a delay in ACH file processing, some deposits were not processed as originally scheduled. The impacted files were successfully processed by 10:00 AM ET, and affected merchants should receive their funding by close of the business day today. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.

2. 23. Juni 2026 um 14:02 UTCresolved

   This incident has been resolved.

1. 18. Juni 2026 um 16:30 UTCinvestigating

   We are currently investigating an issue impacting Visa transactions that are causing funding discrepancies for some merchants. Our teams are actively working to identify the root cause and determine the scope of impact. We will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

2. 18. Juni 2026 um 21:05 UTCresolved

   The issue impacting certain Visa transactions has been identified and corrected. Affected Visa transactions that did not previously settle have now been successfully settled and are scheduled for funding. Due to the banking holiday, funding for impacted transactions is expected to be received on Monday. We apologize for any inconvenience and appreciate your patience while we worked to resolve this matter.

1. 18. Juni 2026 um 14:25 UTCinvestigating

   We are currently investigating an issue that may cause some American Express card transactions to display incorrect merchant descriptor information on cardholder digital applications. Our teams are actively working to identify the cause and assess the scope of impact. We will provide updates as additional information becomes available. We apologize for any inconvenience and appreciate your patience.

2. 23. Juni 2026 um 14:30 UTCresolved

   This incident has been resolved.

1. 15. Juni 2026 um 17:44 UTCmonitoring

   Due to an issue encountered following planned maintenance, funding files for Merrick Bank Next Day Funding (NDF) merchants with Saturday and Sunday processing were submitted after the Federal Reserve's processing deadline. All impacted merchants will still receive funding today. Funds are being processed as Same Day Funding (SDF) and are expected to be available by approximately 1:30 PM ET today. We apologize for the inconvenience and will continue to monitor processing through completion.

2. 16. Juni 2026 um 04:15 UTCresolved

   Issue has been resolved and all funds have been released.

1. 10. Juni 2026 um 13:49 UTCinvestigating

   We are currently experiencing intermittent login issues affecting both Payanywhere and Payments Hub. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

2. 10. Juni 2026 um 16:19 UTCmonitoring

   Update: We are seeing significant improvements to login issues for Payanywhere and Payments Hub. Please retry logging in if you experienced a problem earlier. Our team will continue to monitor the situation closely.

3. 10. Juni 2026 um 21:56 UTCresolved

   All systems are operational. We will continue monitoring performance closely. We appreciate your patience as we worked to resolve the issue.

1. 22. Mai 2026 um 20:48 UTCmonitoring

   Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation.  We are working to resolve this through an automated software update as quickly as possible. If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below: How to Reset Your Terminal 1. Locate the Yellow button and the Special Characters button on the keypad. 2. Press and hold both buttons simultaneously. 3. Continue holding until the screen goes blank and the terminal begins to reboot. Need Further Assistance? If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help. Support Line: 866-485-8999 Thank you for your patience and for being a valued customer.

2. 10. Juni 2026 um 22:33 UTCresolved

   This incident has been resolved.

1. 18. Mai 2026 um 15:47 UTCmonitoring

   We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution. Current Status: Wi-Fi connectivity and processing are not impacted. Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy

2. 20. Mai 2026 um 18:49 UTCresolved

   This incident has been resolved.

1. 3. März 2026 um 15:15 UTCmonitoring

   If you are experiencing delays or issues with funding today, March 3, 2026, please be advised that the Federal Reserve System is currently experiencing technical issues that may be impacting transaction processing nationwide. Our teams are actively monitoring the situation. We appreciate your patience and understanding as resolution efforts are underway.

2. 3. März 2026 um 22:23 UTCresolved

   Federal Reserve Funding Update Status: Restored The Federal Reserve System has returned to normal operations. Our team is closely monitoring the funding to ensure all transfers are completed as quickly as possible. Final arrival times will depend on your individual bank’s processing schedule. Please allow 1–2 business days for funds to reflect in your account balance. Action Required: None. Track Activity: Please log in to paymentshub.com to review your deposits. No further action is required on your part.

1. 3. Januar 2026 um 15:52 UTCmonitoring

   The team has identified an issue impacting the data feeds into customer facing portals. Merchant users may not see the most recent transactions on reports at this time.

2. 3. Januar 2026 um 17:15 UTCmonitoring

   We are continuing to monitor the issue. The bottleneck has been addressed and the team is observing the backlog shrinking.

3. 3. Januar 2026 um 23:07 UTCmonitoring

   Update: The feeds for smaller datasets have been restored, one, high volume data feed is still being recovered. We apologize for any disruption this has caused and appreciate your patience.

4. 4. Januar 2026 um 03:46 UTCresolved

   We are no longer seeing delays with reporting data and will continue to monitor performance. We apologize for any disruption this has caused and appreciate your patience. .

1. 20. Oktober 2025 um 16:16 UTCidentified

   As part of the ongoing issue with one of our third-party platforms, you may experience degraded performance while logging in and using Payanywhere and Payments Hub. We understand the impact this is having on your business operations; we apologize for the disruption and are continuing to monitor this issue.

2. 20. Oktober 2025 um 17:46 UTCmonitoring

   We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.

3. 20. Oktober 2025 um 19:53 UTCmonitoring

   We are no longer seeing issues with logging in to Payanywhere. We are seeing partial improvements to logins to Payments Hub and you may experience intermittent issues. We appreciate your understanding as we monitor the recovery of our third-party platform services.

4. 20. Oktober 2025 um 22:25 UTCresolved

   We are seeing significant improvement to Payments Hub functionality. All systems are operational and we will continue to monitor performance of Payments Hub and Payanywhere. We recognize the impact this has had on your business operations and deeply appreciate your patience and understanding.