Störungsverlauf von Paytrace

1. 27. Oktober 2026 um 14:19 UTCinvestigating

   Wir erhalten derzeit Berichte, dass einige Benutzer Schwierigkeiten haben, sich bei der Plattform anzumelden, was oft mehrere Versuche erfordert, auf ihre Konten zuzugreifen. Unsere erste Untersuchung zeigt, dass das Hauptproblem von der Kundenladeseite herrührt, was dazu führt, dass andere Bereiche der Website langsamer als normal laufen. Bitte seien Sie versichert, dass unser DevOps-Team sich der Situation voll bewusst ist und alle Hände an Deck aktiv daran arbeiten, die Ursache zu identifizieren und die volle Funktionalität so schnell wie möglich wiederherzustellen. Wir entschuldigen uns für jede Störung, die dies für Ihren Workflow verursachen kann. Wir werden ein weiteres Update bereitstellen, sobald wir mehr Informationen haben oder sobald das Problem vollständig gelöst ist. Vielen Dank für Ihre Geduld und Ihr Verständnis.

2. 27. Oktober 2026 um 15:24 UTCresolved

   Unser DevOps-Team hat das Problem identifiziert und eine erfolgreiche Lösung eingeführt. Die plattform hat sich stabilisiert, und die website ist wieder auf und läuft mit voller geschwindigkeit. Vielen Dank für Ihre Geduld, während wir daran gearbeitet haben, dies zu lösen!

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. September 2026 um 05:38 UTCinvestigating

   Wir untersuchen derzeit ein Problem, das sich mit der TSYS-Verarbeitungsplattform verbindet. Händler, die die TSYS-Plattform nutzen, erhalten derzeit keine Antworten auf Transaktionsanfragen.

2. 8. September 2026 um 05:41 UTCresolved

   TSYS Transaktionsverarbeitung ist wieder und läuft mit voller Geschwindigkeit. Wir werden ein Postmortem zur Verfügung stellen, nachdem wir alle Informationen rund um die Ursache gesammelt haben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 3. September 2026 um 22:06 UTCinvestigating

   Mehrere PayTrace-Dienste erleben derzeit eine Unterbrechung aufgrund eines weit verbreiteten Ausfalls bei unserem Cloud-Anbieter Amazon Web Services (AWS). Unser Engineering-Team überwacht die Situation aktiv und verfolgt die Fortschritte von AWS auf dem Weg zu einer Lösung. Wir werden ein weiteres Update bereitstellen, sobald weitere Informationen verfügbar sind.

2. 3. September 2026 um 22:52 UTCresolved

   Unser Engineering-Team hat bestätigt, dass alle Dienste jetzt voll funktionsfähig sind. Obwohl AWS seine öffentliche Statusseite noch nicht aktualisiert hat, um die Wiederherstellung widerzuspiegeln, zeigt unsere interne Überwachung, dass das zugrunde liegende Problem vollständig behoben ist. Vielen Dank für Ihre Geduld.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 13. August 2026 um 17:20 UTCinvestigating

   Unsere Systeme haben eine beeinträchtigte Leistung erkannt, die sich auf das Verarbeitungsnetzwerk EPX auswirkt. Während dieser Zeit können Sie langsamer als normale Ladezeiten oder Verarbeitungsverzögerungen auftreten. Unser Ingenieurteam untersucht aktiv die Ursache und arbeitet daran, die volle Leistung so schnell wie möglich wiederherzustellen. Wir entschuldigen uns für Unannehmlichkeiten und werden ein weiteres Update bereitstellen, sobald wir weitere Informationen haben.

2. 13. August 2026 um 18:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13. August 2026 um 20:51 UTCresolved

   This incident has been resolved.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 4. Juni 2026 um 23:40 UTCinvestigating

   Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.

2. 5. Juni 2026 um 00:27 UTCresolved

   This incident has been resolved.

1. 3. Juni 2026 um 19:27 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3. Juni 2026 um 20:14 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 3. Juni 2026 um 18:37 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3. Juni 2026 um 18:54 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 1. Mai 2026 um 19:35 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 1. Mai 2026 um 20:26 UTCidentified

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

3. 1. Mai 2026 um 21:21 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 30. April 2026 um 19:27 UTCinvestigating

   Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

2. 30. April 2026 um 20:20 UTCinvestigating

   We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.

3. 30. April 2026 um 21:59 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 19. März 2026 um 20:07 UTCidentified

   We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

2. 19. März 2026 um 20:27 UTCresolved

   Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

1. 5. Dezember 2025 um 08:56 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 5. Dezember 2025 um 09:15 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 14. September 2025 um 15:23 UTCidentified

   PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

2. 14. September 2025 um 17:13 UTCresolved

   We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

1. 16. Juli 2025 um 14:12 UTCidentified

   Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.

2. 16. Juli 2025 um 15:11 UTCresolved

   The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

1. 2. Juli 2025 um 14:12 UTCidentified

   We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

2. 2. Juli 2025 um 22:45 UTCresolved

   We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

1. 13. Juni 2025 um 01:19 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 13. Juni 2025 um 01:24 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 8. April 2025 um 14:46 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.

2. 8. April 2025 um 16:34 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!

1. 20. Februar 2025 um 16:29 UTCidentified

   We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

2. 20. Februar 2025 um 17:08 UTCresolved

   The NGT Team has resolved the issue, and processing is back up and running normally.

1. 6. Januar 2025 um 15:45 UTCinvestigating

   We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

2. 6. Januar 2025 um 15:46 UTCresolved

   TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

1. 25. September 2024 um 18:55 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 25. September 2024 um 18:59 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 12. September 2024 um 18:37 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

2. 12. September 2024 um 19:14 UTCresolved

   Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.