Störungsverlauf von Pbs

1. 31. Juli 2026 um 15:53 UTCinvestigating

   Wir untersuchen derzeit einige Verzögerungen und Timeouts in der MVault-Konsole. Einige andere Plattformen, die verwandt sind, können auch einige Schwierigkeiten haben.

2. 31. Juli 2026 um 21:24 UTCinvestigating

   Das Ingenieurteam arbeitet weiter an diesem Thema. Wir sind uns bewusst, dass Mitglieder sich derzeit möglicherweise nicht bei ihren Apps oder pbs.org anmelden können, und wir arbeiten daran, das Problem so schnell wie möglich zu beheben.

3. 31. Juli 2026 um 21:47 UTCmonitoring

   Am Freitagabend (31. Juli 2026) gab es zusätzliche Berichte über Probleme mit der Anmeldung zur PBS App und dem Abspielen von Videos. Das Engineering-Team hat zusätzliche Änderungen vorgenommen, um das Problem zu beheben, und die meisten Benutzer, die sich zu diesem Zeitpunkt an den PBS-Support gewandt haben, haben berichtet, dass sich die Funktionalität schnell wieder normalisiert hat. Unser Ingenieurteam überwacht dies weiterhin und untersucht die Ursache, um zukünftige Probleme zu vermeiden. Wenn irgendwelche Zuschauer immer noch irgendwelche Fehler melden, würden wir vorschlagen, dass der Betrachter sein Gerät neu startet oder einen Stromzyklus durchführt, d. H. Das Gerät für eine Minute abziehen und es dann wieder anschließen und erneut versuchen. Wenn der Betrachter weiterhin einen Fehler erhält, senden Sie bitte ein Support-Ticket unter https://help.pbs.org/support/tickets/new, in dem sein Gerät aufgeführt ist, und eine kurze Beschreibung des Problems, das noch auftritt.

4. 2. August 2026 um 23:53 UTCmonitoring

   Wir werden weiterhin auf weitere Probleme achten.

5. 3. August 2026 um 23:56 UTCresolved

   Dieser Vorfall wurde vollständig gelöst. Die Untersuchung und Auflösung unseres Engineering-Teams wird dazu beitragen, weitere Vorfälle zu verhindern und die Stabilität und Leistung unseres Netzwerks / unserer Plattform zu verbessern. Wenn Zuschauer immer noch Probleme melden, empfehlen wir, den Betrachter neu zu starten oder sein Gerät zu betreiben, d. H. Das Gerät für eine Minute zu trennen und es dann wieder anzuschließen und erneut zu versuchen. Wenn der Betrachter einen Fehler erhält oder weiterhin Probleme hat, lassen Sie den Betrachter bitte ein Support-Ticket unter https://help.pbs.org/support/tickets/new einreichen, das sein Gerät auflistet und eine kurze Beschreibung des Problems, das noch auftritt, und wir, unser PBS-Support-Team, werden Ihnen gerne helfen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 22. Juni 2026 um 14:22 UTCinvestigating

   Wir untersuchen derzeit ein Problem, das verhindert, dass Benutzer einiger Samsung-TV-Modelle die PBS-App öffnen und laden. Benutzer können berichten, dass sie einen soliden blauen bildschirm, einen dunklen bildschirm oder ein ladesymbol sehen, das beim Öffnen der app nie abgeschlossen wird. Wir glauben, dass die Mehrheit der Benutzer auf 2017 Samsung TV-Modelle sind, die meisten oft mit einem "M" oder "MU" in der Modellnummer notiert. Andere Geräte, die die PBS-App und die nach 2017 veröffentlichten Samsung-Fernseher unterstützen, scheinen von diesem Problem nicht betroffen zu sein. Wir werden diese Seite weiterhin aktualisieren, während unsere Untersuchung fortgesetzt wird.

2. 23. Juni 2026 um 18:42 UTCmonitoring

   Ein Hotfix wurde veröffentlicht, um dieses Problem zu beheben. Die Geräte der Zuschauer erhalten automatisch den Hotfix und aktualisieren auf die neueste Version der PBS-App mit dem festen Erlebnis. Für einige Zuschauer wird dies sofort sein, aber für alle, die immer noch auf das Problem stoßen, empfehlen wir ihnen, ihre App später heute zu überprüfen, um Samsung mehr Zeit zu geben, das App-Update auf ihr Gerät zu liefern. Wir werden heute und morgen weitere Berichte überwachen, um die Leistung des Hotfixes zu bewerten.

3. 24. Juni 2026 um 14:35 UTCmonitoring

   Wir haben weiterhin Nachrichten von Benutzern erhalten, dass es immer noch Probleme beim Laden der PBS-App auf Samsung-Fernseher gibt, die 2017 veröffentlicht wurden. Wir prüfen das Thema erneut und werden die Berichte weiterhin überwachen.

4. 24. Juni 2026 um 20:14 UTCmonitoring

   Wir arbeiten weiter an einem weiteren Hotfix, um das Problem anzugehen, das die Zuschauer auf Samsung 2017-Modellen betrifft, und wir zielen morgen auf die Veröffentlichung des zweiten Hotfix ab. Zu diesem Zeitpunkt sind uns keine Workarounds für die betroffenen Geräte bekannt, und dieser Fix hat weiterhin hohe Priorität für unsere Teams.

5. 25. Juni 2026 um 14:50 UTCmonitoring

   Der zweite Hotfix wurde veröffentlicht. Die Geräte der Zuschauer erhalten automatisch den Hotfix und aktualisieren auf die neueste Version der PBS-App mit dem festen Erlebnis. Für einige Zuschauer wird dies sofort sein, aber für alle, die immer noch auf das Problem stoßen, empfehlen wir ihnen, ihre App später heute zu überprüfen, um Samsung mehr Zeit zu geben, das App-Update auf ihr Gerät zu liefern. Wir werden heute und morgen weitere Berichte überwachen, um die Leistung des zweiten Hotfixes zu bewerten.

6. 29. Juni 2026 um 17:01 UTCresolved

   Dieser Vorfall wurde nach einem Rollback der PBS-App auf Samsung TVs am vergangenen Freitag, 26. Juni, behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 16. Juni 2026 um 15:26 UTCidentified

   We're investigating an issue where the livestream player is experiencing intermittent playback issues on web browsers on both mobile and desktop platforms. Users may report seeing the play button behaving strangely on the player, the player starting and stopping, or other issues related to playback. Because the issues are intermittent, not all viewers will encounter an issue, and refreshing the page may or may not help with playback.

2. 16. Juni 2026 um 20:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17. Juni 2026 um 15:36 UTCresolved

   This incident has been resolved.

1. 4. Juni 2026 um 22:09 UTCidentified

   Users nationwide may be prevented from opening and using the PBS app on Amazon Fire Tablet devices temporarily. This is related to a new age verification requirement that went into effect in Texas today. There is currently an issue accessing the Amazon’s backend system that verifies the Amazon account user age settings. We are working with Amazon to resolve this as quickly as possible. Until the issue is resolved, users on Amazon Fire Tablets will see a message that they need to update the device’s operating system in order to use the PBS app. Updating the app will not resolve this issue. The issue will be resolved automatically once the Amazon age system becomes accessible by the app.

2. 8. Juni 2026 um 15:32 UTCresolved

   All users on Amazon Fire Tablets have had their access to the PBS app restored.

1. 27. April 2026 um 15:05 UTCidentified

   We've identified an issue preventing the PBS KIDS app from loading on select platforms, with Roku and iOS (iPhones/iPads) being the most reported devices. We're currently working on resolving the issue. We're also seeing degraded performance on the pbskids.org/video site. Please follow this page for further updates.

2. 27. April 2026 um 15:38 UTCmonitoring

   A fix has been implemented and we’re monitoring the results.

3. 27. April 2026 um 18:15 UTCresolved

   This incident has been resolved.

1. 9. März 2026 um 17:16 UTCinvestigating

   We are currently investigating an issue preventing users from pasting content within the Bento console. Any text that needs to be added to websites today will need to be manually entered within the components. We'll update this page as we learn more and work toward a fix.

2. 11. März 2026 um 13:21 UTCidentified

   A hotfix is planned to release tomorrow morning to address this issue. We will continue to post additional updates as needed.

3. 12. März 2026 um 12:28 UTCresolved

   A hotfix has been released and pasting to components in Bento is functional again.

1. 11. Februar 2026 um 15:18 UTCinvestigating

   We're currently investigating an issue where attempting to Save changes in the Bento console is returning an error message to try again later.

2. 11. Februar 2026 um 15:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you continue to experience issues with making saved changes in the Bento console, please submit a support ticket at digitalsupport.pbs.org

3. 11. Februar 2026 um 16:42 UTCresolved

   This incident has been resolved.

1. 10. Februar 2026 um 21:29 UTCidentified

   PBS services are currently affected intermittently by an ongoing AWS issue. Viewers may report issues with loading pages, video playback, or other interruptions in service on on the PBS site or app. We are working with AWS to resolve the issue. Further tracking is available via AWS's Status Page: https://health.aws.amazon.com/health/status

2. 11. Februar 2026 um 13:26 UTCresolved

   AWS resolved this issue late last night. All PBS services should now be normal.

1. 30. Januar 2026 um 13:53 UTCidentified

   We've identified an issue with video playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Users may report that videos do not complete toward the end of their runtime, and the video instead returns them to an earlier point in the video or the beginning of the video. This issue is related to a recent update made to the app on these devices on Monday, Jan. 26, and we are working to release a fix.

2. 30. Januar 2026 um 20:55 UTCmonitoring

   A hotfix has been released to address issues with playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Viewers can check to see if they're on the latest app version with the hotfix via the Settings menu inside the PBS app: the newest version with the fix is version g882. We'll continue to monitor performance following the hotfix's release in case any further issues are reported.

3. 10. Februar 2026 um 13:52 UTCresolved

   This incident has been resolved.

1. 15. Dezember 2025 um 17:55 UTCinvestigating

   We are currently investigating delays with new videos published to PBS platforms. Videos that are ingested and published in Media Manager may take longer than one hour before appearing on the PBS site, app, and partner player. If you have published a video and have an urgent need for it to appear, please send a link for your video to digitalsupport.pbs.org

2. 16. Dezember 2025 um 15:11 UTCmonitoring

   We have taken steps to address the issue and are currently monitoring the situation in case of any further incidents.

3. 18. Dezember 2025 um 15:31 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 18. Dezember 2025 um 15:31 UTCresolved

   This incident has been resolved.

1. 6. November 2025 um 16:17 UTCinvestigating

   We are investigating reports from Passport members stating their Passport benefits are not being recognized on the PBS.org website although they are signed in with an account with an active Passport benefit. The members report seeing the prompt to become a member instead of the video player while signed in with their correct account. This incident does not affect all Passport members and appears inconsistently even with the same member account. Members can try signing out and signing back in on the site multiple times as a possible workaround while we look into this issue.

2. 6. November 2025 um 21:14 UTCinvestigating

   We are still investigating the issue and believe it is related to users on specific Apple devices (Mac, iPhone, and iPad) using a web browser. It also appears that members who encounter this issue can try refreshing the video page until they are able to see and use the video player. Members on the iPhone and iPad who are using their mobile browsers can download and use the PBS app.

3. 10. November 2025 um 14:06 UTCresolved

   We made an additional site update on Friday, November 7th, and checked in with affected users to confirm they were no longer seeing the issue. This incident has now been resolved.

1. 4. November 2025 um 13:05 UTCinvestigating

   We are currently investigating reports from users who are unable to sign in on PBS.org. Users have reported seeing a 404 page during the login process, or report that they go through the login process but are not signed in when they are returned to PBS.org. We will update with details as we learn more, but at this time we do not believe that all users are affected.

2. 4. November 2025 um 17:28 UTCmonitoring

   We have made an update to the site to address the issues with sign in. We'll continue to monitor and make any additional updates as needed.

3. 5. November 2025 um 12:40 UTCresolved

   This incident has been resolved.

1. 20. Oktober 2025 um 15:30 UTCidentified

   About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc. It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate. We will continue to monitor. https://health.aws.amazon.com/health/status

2. 20. Oktober 2025 um 16:36 UTCmonitoring

   All platforms continue to be affected. Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.

3. 20. Oktober 2025 um 16:51 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 20. Oktober 2025 um 23:22 UTCresolved

   The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.

1. 25. Juli 2025 um 18:03 UTCidentified

   We’re aware of an issue with the PBS app on Roku where users browsing between seasons of select shows will be kicked out of the app to the Roku home screen. It does not affect all shows, and users are not kicked out when going to episodes directly from the app search. We are currently testing a fix that will be included with the next app update for Roku, to be released soon.

2. 20. August 2025 um 12:32 UTCresolved

   A fix has been released for this bug. Users can update to app version 5.9.2 on their Roku devices to receive the fix.

1. 22. Juli 2025 um 13:48 UTCinvestigating

   We're looking into intermittent errors occurring on the pbs.org/tv site when users enter their sign-in code for the PBS App on Connected TV devices including: Roku, Apple TV, Amazon Fire, Android TV, Google TV, Samsung TV, VIZIO SmartCast TV, and Comcast/Xfinity TV. Users who encounter this error are unable to sign into the app and are unable to use the "get new code" option to get a working code. Since the issue is intermittent, it may not occur for all users, devices, or codes. We'll update this page as we learn more.

2. 22. Juli 2025 um 15:53 UTCresolved

   This incident has now been resolved. Any users who report an issue with their sign-in code at pbs.org/tv should try the "Get new code" option on their TV's app and continue to sign in with the new code at pbs.org/tv

1. 21. Juli 2025 um 19:47 UTCinvestigating

   We are currently investigating an issue on the PBS KIDS App on Roku, Vizio, and Comcast. When the Live TV is launched it exits the app and directs the user to the Roku or TV Home screen.

2. 21. Juli 2025 um 19:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 22. Juli 2025 um 15:53 UTCresolved

   This incident has been resolved.

1. 15. Juli 2025 um 13:09 UTCinvestigating

   We are currently investigating reported issues with login on the PBS website and apps. Please follow this page for further updates as we learn more.

2. 15. Juli 2025 um 14:11 UTCmonitoring

   Mitigation measures are in place, and we are beginning to see improvements with the site and app. We will continue to monitor the incident and work on further solutions as needed.

3. 15. Juli 2025 um 16:42 UTCresolved

   This incident has been resolved. If you encounter any further issues, please submit a ticket at digitalsupport.pbs.org

1. 28. April 2025 um 17:23 UTCidentified

   This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .

2. 30. April 2025 um 15:45 UTCresolved

   This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.

1. 21. April 2025 um 21:55 UTCresolved

   There was an issue with our firewall cache proxy which caused the Bento console and some hosted bento sites to be down for about 15-20 minute. This was quickly resolved by our Digital Dev Ops team (before I could even finish investigating and posting a status), and the sites should be functioning now as expected. If you still see any issues, please submit a support ticket at https://digitalsupport.pbs.org/support/tickets/new and/or email me directly at [email protected].

1. 14. März 2025 um 16:06 UTCidentified

   Starting at or around 6:30 AM ET on 3/13/25, interstitials have stopped playing on the PBS KIDS livestream across all platforms. We are currently working to fix the error in the source stream.

2. 24. März 2025 um 20:51 UTCresolved

   This incident has now been resolved. Local interstitials returned to the KIDS 24/7 stream across all PBS platforms and External partners on 3/21 at 6AM ET. They returned to the stream on 3/17 at 11PM ET, but at a 63 second duration so PBS platforms could not air them. Some partners received the local interstitials and may have aired them, but any reporting between 3/17 and 3/21 should be considered incomplete.