Störungsverlauf von Perimeter 81

Some users reported failure to receive SMS messages during Multi-factor authentication phase. This result in an ability to complete the login process The issue affects SMS MFA. Other MFA methods does not experience any issues We are investigating the issue with the utmost priority and will update as soon as possible

This incident has been resolved

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have identified errors with our Dubai data center that may cause degraded performance with Gateways in that region. We are working with the relevant provider to resolve the issue ASAP.

The incident has been resolved.

We have identified issues originated by our 3rd party vendor in London-2, Paris & Amsterdam. As a result, intermittent connectivity issues may be witnessed with gateways in those regions.

Frankfurt-2 is also affected

Error counts are dropping, and gateways are staying operational We keep monitoring the status with our provider

This incident has been resolved.

Due to a global issue in AWS, we are getting reports that some users may witness issues initiating a connection with the network. We are monitoring the platform and working to resolve further impact

We are continuously monitoring the platform and working to address further impact.

The affected AWS services are now showing consistent signs of recovery. We are diligently monitoring the situation as we strive towards complete recovery of all services.

AWS services are now operational. We will continue to closely monitor the situation to ensure system services remain uninterrupted.

This incident has been resolved.

We have identified an issue with our 3rd party gateway provider that affects the ability to connect, create, and modify gateways hosted in 3rd party regions. We are working with the service provider to resolve the issue ASAP.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

This incident has been resolved.

We have identified a networking issue in the Chicago region. Our team is working to resolve it ASAP. As a result, intermittent connectivity issues may be witnessed in Chicago gateways

Issue is resolved

We have identified errors with our London-1 data center that may cause degraded performance with Gateways in that region. We are working with the relevant provider to resolve the issue ASAP.

Due to a routing issue with one subnet in the datacenter, some gateways experienced intermittent connectivity issue. Issue is resolved.

We have identified an issue with our 3rd party authentication service that affects the ability for some users to sign-in into the platform. We are working with the service provider to resolve the issue ASAP.

Issue is affecting users using Multi Factor Authentication, reported intermittently by our service provider Investigation on the service provider side continues

This incident has been resolved.

We are witnessing connectivity issues reported from several users. New connections may fail to establish. We are investigating the issue further and will provide an update shortly.

We have identified the connectivity issues source and continue investigation for the root cause.

We are continuing to investigate this issue.

Root cause analysis is on going.

We have identified the root cause and working towards resolving it.

We have reseted our main control component (SDP) and are working on remediating all components.

We are still working on remediation of some of the control components

Some users are able to connect, we are monitoring the system.

Users are able to connect, we are monitoring the system.

The Global connectivity issue has been resolved

We are witnessing connectivity issues for users based in Israel. We are investigating the issue further and will provide an update shortly

Connectivity issues are no longer present. Issue seems to originate from a general routing issue in Israel. We continue investigating the issue with several ISPs for the root cause

This incident has been resolved.

On March 1st 12:45 UTC we identified high latency between multiple Israeli ISPs towards AWS US regions, which impacted users and Gateways located in Israel from establishing a connection. At 13:25 UTC the latency witnessed began improving gradually and the system started slowly recovering, allowing agents to complete an end-to-end connection. At 14:00 UTC the Israeli ISPs were fully up and all connectivity to Perimeter 81 resources was restored. The root cause of the outage originated in several Israeli Internet Service Providers, with specific details pending from the providers.

We have identified errors with our Dubai data center originated by our 3rd party hosting provider that may cause degraded performance with Gateways in that region. We are working with the relevant provider to resolve the issue ASAP.

Our hosting provider in the region had confirmed that the affected circuits have been restored.

We have identified an issue with our switches in the San Jose region that may cause degraded performance with Gateways in the area. We are aware of the problem and are working to repair it.

There was a failover and the connectivity should have been restored. However, some of the gateways didn’t recover, the team is investigating and working on a fix.

We have identified a faulty switch in the San Jose area, and connectivity should be restored for some users in the region. We are working to restore full connectivity ASAP.

Our Engineering team has restored partial connectivity. We are now working to restore full connectivity in the region

The connectivity in the region is partly restored, and we are continuing our work on restoring full connectivity in the region.

We are still working on restoring full connectivity for the Silicon Valley Data Center.

We have identified the problematic component and are still working on restoring full connectivity for the Silicon Valley Data Center.

We have applied a fix, and the connectivity to the Silicon Valley Data Center should now return. Our Engineering team is still monitoring the connection.

This incident has been resolved. We continue to monitor the connection.

We have identified errors with our London-2 data center originated by our 3rd party hosting provider that may cause degraded performance with Gateways in that region. We are working with the relevant provider to resolve the issue ASAP.

This incident has been resolved.

We are seeing elevated issues that may affect some users with logging in to the agent or connecting to networks. The team is investigating the issue

We have implemented a fix and system is now operational. We keep monitoring the overall health and the implemented fix.

This incident has been resolved.

We have identified an issue with an internal service that affects the ability for some users to sign-in or connect to networks. We are working to resolve the issue ASAP.

We have identified the issue and implementing a fix. ETA: 10 minutes

a fix has been implemented and we are monitoring the results

This incident has been resolved.

Some users have reported intermittent issues with signing in to the Perimeter81 platform. The team is working to identify the root cause and resolve the issue ASAP.

The team is currently working to identify the root cause. The issue may affect customers attempting to create a new connection to networks.

Our team continues to investigate this issue.

We are continuing to investigate this issue.

Investigation is ongoing

Investigation is ongoing, no root cause at the moment We've added new logs in our backend in the relevant flows and isolating the failure sequence

We have implemented a fix and the service should be back up. We are monitoring the situation and may apply additional fixes.

1. Login issue has been resolved - signing into the platform is now operational 2. We are continuing to investigate connectivity issues that affects some networks to accept new user connections

First issue is resolved, however certain login and connectivity symptoms still applies. We are investigating the current status

We have implemented a fix and the service should be back up. We are monitoring the situation and may apply additional fixes

This incident has been resolved. Login and connectivity should now be fully operational.

We have identified intermittent issues where some Zero Trust Applications may fail to load. Our engineers are investigating the root cause and impact.

This incident has been resolved.

We have identified an issue with our 3rd party authentication service that affects the ability for some users to sign-in into the platform. We are working with the service provider to resolve the issue ASAP. Users already logged-in are not affected.

We are continuing to work on a fix for this issue.

This incident has been resolved