Störungsverlauf von Pin Payments

1. 28. Juli 2026 um 04:17 UTCinvestigating

   Wir untersuchen derzeit dieses Problem.

2. 28. Juli 2026 um 04:43 UTCmonitoring

   Die Upstream-Verarbeitung wurde wieder aufgenommen und die Verarbeitung auf Pin wurde wieder aufgenommen. Wir beobachten die Situation noch immer.

3. 28. Juli 2026 um 05:14 UTCresolved

   Die normale Verarbeitung wurde wieder aufgenommen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 27. Mai 2026 um 03:31 UTCresolved

   For a period of 17 minutes from 09:08 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues at our upstream provider. The upstream issue was resolved, and normal service was restored at 09:25 AEDT.

1. 26. November 2025 um 01:45 UTCinvestigating

   We recently experienced an issue affecting Visa and Mastercard credit card transactions, resulting in error code 92 for some merchants. Our development team has deployed a temporary fix and traffic is currently being routed through our parent company’s gateway to ensure transaction processing continues smoothly. We are actively investigating the root cause of this issue and will provide further updates as more information becomes available. We sincerely apologise for the inconvenience and appreciate your patience while we work to fully resolve this matter.

2. 26. November 2025 um 03:53 UTCresolved

   All systems are now back in operation.

1. 18. November 2025 um 14:18 UTCidentified

   Due to a major outage of the Cloudflare service in our region, access to our Dashboard, Payment Pages, and Marketing Website has been fully disrupted. We are awaiting a fix from Cloudflare. In the meantime, API access is unaffected.

2. 18. November 2025 um 14:55 UTCmonitoring

   Cloudflare have issued a fix and declared their incident resolved. We are monitoring to ensure services fully return to normal.

3. 18. November 2025 um 15:35 UTCresolved

   All systems are now back in operation.

1. 3. April 2025 um 04:55 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers, for American Express charges. We are working with the provider to identify the issue.

2. 3. April 2025 um 06:02 UTCmonitoring

   Our upstream provider has resolved the issue and we are monitoring transactions.

3. 3. April 2025 um 07:36 UTCresolved

   This incident has been resolved.

1. 1. April 2025 um 09:55 UTCmonitoring

   For a period of 35 minutes from 20:09 AEDT, merchants may have experienced charges being unexpectedly declined, due to a recent security upgrade. We have implemented a fix and are monitoring the situation.

2. 1. April 2025 um 10:03 UTCresolved

   This incident has been resolved.

1. 26. Februar 2025 um 08:53 UTCidentified

   Due to a regular code deployment, the Payment Page may be failing to load for some merchants. We are aware of the issue and are taking steps to rectify it.

2. 26. Februar 2025 um 09:34 UTCmonitoring

   A fix has now been implemented and service has returned to normal. We are monitoring the system to verify that the fix is complete.

3. 26. Februar 2025 um 09:53 UTCresolved

   The Payment Page is now confirmed as functioning normally. This incident is resolved.

1. 13. August 2024 um 08:21 UTCidentified

   We are currently investigating reports of some customers having CORS issues on card creation due to a recent security upgrade. We're reverting the change.

2. 13. August 2024 um 08:42 UTCmonitoring

   The change has been reverted and we've confirmed the service is working. Customer browsers will need to reload to get the latest javascript. We're currently monitoring the situation.

3. 13. August 2024 um 08:58 UTCresolved

   Charge flow appears to have reverted to normal.

1. 7. Mai 2024 um 10:19 UTCresolved

   For a period of approximately 8 minutes during a routine software update, the API was experiencing a partial outage and some charge requests were failing with a 500 error message. The system was recovered and charges are now processing normally.

1. 7. März 2024 um 11:43 UTCresolved

   For a period of 50 minutes from 16:48 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues upstream. The upstream issue was resolved and normal service was restored at 17:38 AEDT.

1. 28. Dezember 2022 um 17:33 UTCinvestigating

   We are currently experiencing degraded performance across our systems. We are working to identify the issue.

2. 28. Dezember 2022 um 18:06 UTCmonitoring

   We've identified the issue and recovered an affected system that was causing the problem. We'll continue to monitor and ensure operational consistency.

3. 28. Dezember 2022 um 19:01 UTCresolved

   This incident has been resolved.

1. 30. Juli 2022 um 00:18 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.

2. 30. Juli 2022 um 00:35 UTCmonitoring

   The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.

3. 30. Juli 2022 um 00:46 UTCresolved

   This incident has been resolved.

1. 21. Juni 2022 um 07:04 UTCinvestigating

   We've detected failures due to problems with our CDN and edge services vendor. Our vendor is aware and is investigating the issue.

2. 21. Juni 2022 um 07:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 21. Juni 2022 um 07:06 UTCidentified

   The issue has been identified and we are waiting on our vendor to fix the issue.

4. 21. Juni 2022 um 07:33 UTCmonitoring

   Our vendor has implemented a fix and we are monitoring the results.

5. 21. Juni 2022 um 23:15 UTCresolved

   This incident has been resolved.

1. 19. April 2022 um 02:00 UTCidentified

   We have identified an issue affecting charge search results. This is also causing delays sending receipts and affecting account signups. We are implementing a fix and will provide an update shortly.

2. 19. April 2022 um 04:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19. April 2022 um 08:27 UTCresolved

   This incident has been resolved.

1. 1. Juni 2021 um 01:45 UTCinvestigating

   Our New Zealand processor is currently experiencing some issues causing transactions to fail.

2. 1. Juni 2021 um 01:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 1. Juni 2021 um 02:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1. Juni 2021 um 05:56 UTCresolved

   This incident has been resolved.

1. 26. Mai 2021 um 10:38 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.

2. 26. Mai 2021 um 10:50 UTCmonitoring

   The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.

3. 26. Mai 2021 um 13:24 UTCresolved

   This incident has been resolved.

1. 10. Oktober 2020 um 05:58 UTCidentified

   We have detected processing errors for our New Zealand merchants. We have identified the issue is occurring in the network between our datacenter and our upstream financial partner. We are working with 3rd parties to rectify the situation.

2. 10. Oktober 2020 um 12:00 UTCmonitoring

   The network problem has been resolved by a 3rd party. We will continue to monitor for the timing being.

3. 10. Oktober 2020 um 22:45 UTCmonitoring

   The issue has been resolved.

4. 10. Oktober 2020 um 22:46 UTCresolved

   This incident has been resolved.

1. 30. Mai 2020 um 11:15 UTCinvestigating

   We've detected a large number of charge failures occurring upstream. We are investigating the issue.

2. 30. Mai 2020 um 11:57 UTCidentified

   We have identified the cause of the issue and are implementing a solution.

3. 30. Mai 2020 um 12:35 UTCmonitoring

   We have deployed a fix and the majority of charges are now succeeding.

4. 30. Mai 2020 um 12:56 UTCresolved

   This incident has been resolved.

1. 25. Mai 2020 um 15:15 UTCinvestigating

   There are a large number of errors being returned by one of our upstream financial providers. This is causing most charges to fail. We are actively investigating the issue.

2. 25. Mai 2020 um 17:14 UTCmonitoring

   We have switched to a backup link and charges are being processed correctly. We will continue to monitor the situation.

3. 26. Mai 2020 um 01:20 UTCresolved

   The issue has been resolved. Our upstream acquirer has acknowledged and addressed the issues. We have noted no related problems since 2:40 AM AEST.

1. 15. Mai 2020 um 23:12 UTCidentified

   We have detected a number of processing errors for our New Zealand merchants. We have identified this issue is occurring at one of our upstream suppliers. We are working to rectify the situation.

2. 16. Mai 2020 um 00:15 UTCresolved

   Our upstream provider has fixed the issue. We are continuing to monitor the situation.