Störungsverlauf von Plivo

1. 25. August 2026 um 07:25 UTCidentified

   Sehr geehrte Kunden, Wir beobachten derzeit ein intermittierendes Problem, bei dem eine Teilmenge von Sprachanrufen keine Statusrückrufe auslöst, einschließlich Klingeln, Aufhängen und Anrufstatus von Webhook-Ereignissen. Die Anrufverarbeitung selbst ist nicht betroffen, und Anrufe verbinden sich und schließen normalerweise ab. Wir haben die Ursache als degradierte Ereignisverarbeitungskomponente auf einer Teilmenge unserer Medienserver identifiziert und arbeiten aktiv an der Behebung. Die Auswirkungen sind intermittierend, und die meisten Anrufe erhalten weiterhin normalerweise Webhooks.

2. 25. August 2026 um 07:41 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

3. 25. August 2026 um 14:16 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 31. Juli 2026 um 17:01 UTCinvestigating

   Sehr geehrter Kunde, Wir beobachten Ausfälle bei ausgehenden Anrufen in der Region Indien. Unser Team untersucht das Problem.

2. 31. Juli 2026 um 17:45 UTCidentified

   Wir haben das Problem mit unserem Cloud-Dienstleister identifiziert. Unser Team arbeitet eng mit ihnen zusammen, um das Problem zu lösen, und wir werden ein weiteres Update bereitstellen, sobald weitere Informationen verfügbar sind.

3. 31. Juli 2026 um 18:36 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

4. 1. August 2026 um 03:37 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. Juli 2026 um 06:05 UTCinvestigating

   Sehr geehrte Kunden, Wir beobachten derzeit intermittierende Anrufausfälle, die sowohl eingehende als auch ausgehende Anrufe nach Indien betreffen. Unser Team arbeitet aktiv mit unserem Carrier-Partner zusammen, um die Ursache zu identifizieren und den Service so schnell wie möglich wiederherzustellen. Wir werden unser nächstes Update innerhalb der nächsten 30 Minuten zur Verfügung stellen.

2. 20. Juli 2026 um 06:15 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

3. 20. Juli 2026 um 09:15 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 11. Juli 2026 um 07:47 UTCinvestigating

   Sehr geehrter Kunde, Wir haben ein Problem identifiziert, das Fehler bei ausgehenden MMS-Nachrichten verursacht, die von gebührenfreien Nummern (USA und Kanada) gesendet werden. Die Fehler sind auf ein Verbindungsproblem mit einem Upstream-Carrier-Partner zurückzuführen, und die betroffenen Nachrichten werden nicht zugestellt. SMS-Verkehr und MMS, die über andere Routen gesendet werden, sind nicht betroffen. Unser Team arbeitet aktiv mit dem Carrier-Partner zusammen, um den Service wiederherzustellen. Wir werden in Kürze ein weiteres Update veröffentlichen. Wenn Sie Fragen oder Bedenken zu diesem Vorfall haben, wenden Sie sich bitte an den Plivo-Support. Unterstützungsportal: https://support.plivo.com/hc/en-us

2. 11. Juli 2026 um 09:32 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

3. 11. Juli 2026 um 09:57 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 2. Juli 2026 um 13:40 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible. We will share our next update within 30 minutes, or sooner if there is a material change. For urgent concerns, please contact Plivo Support: https://support.plivo.com/hc/en-us

2. 2. Juli 2026 um 13:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2. Juli 2026 um 16:29 UTCresolved

   This incident has been resolved.

1. 30. Juni 2026 um 08:00 UTCinvestigating

   Dear Valued Customer, We are observing outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally. We are working with out carrier partners to restore the service.

2. 30. Juni 2026 um 09:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30. Juni 2026 um 09:45 UTCresolved

   This incident has been resolved.

1. 19. Juni 2026 um 13:01 UTCinvestigating

   Dear Valued Customer, We are experiencing call failures in the India and US region.

2. 19. Juni 2026 um 13:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19. Juni 2026 um 13:57 UTCresolved

   This incident has been resolved.

1. 15. Juni 2026 um 07:26 UTCresolved

   Dear Valued Customer, We recently experienced call failures in the India region for the 911600 series numbers. After initial investigation, our carrier partner was notified, who took corrective action and the incident was resolved Incident Start Time: 15th June 2026, 11:15 IST Incident End Time: 15th June 2026, 11:45 IST If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

1. 12. Juni 2026 um 16:30 UTCmonitoring

   Dear Valued Customer, We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Plivo platform. This is caused by an ongoing disruption with WhatsApp's Cloud API, part of a broad Meta platform outage currently affecting multiple Meta services. The issue originates upstream at Meta and is not specific to Plivo's infrastructure. Impact: Messages sent to or received from WhatsApp recipients may be delayed or fail during this window. Plivo's other services (Voice, SMS, Verify) are operating normally. We are monitoring Meta's recovery and will post another update within 60 minutes, or sooner if the situation changes. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

2. 12. Juni 2026 um 17:21 UTCresolved

   This incident has been resolved.

1. 12. Juni 2026 um 05:21 UTCinvestigating

   Dear Valued Customer, We are observing intermittent outbound call failures in the India region. Calls from specific series of 9180 Caller IDs are impacted. All other services are operating normally. We are working with our carrier partner to resolve this

2. 12. Juni 2026 um 09:13 UTCresolved

   This incident has been resolved.

1. 8. Juni 2026 um 05:37 UTCresolved

   Incident Summary — Elevated Call Failure Rate on 9180 Number Series. Specific number series of 9180 were impacted for outbound calls. Incident Window: 5th June 2026, 6:30 PM IST — 6th June 11:30 AM IST Impact: Outbound calls to the 9180 number series were affected throughout the incident window. The failure rate reached approximately 34% at peak. Other number series and carrier paths were unaffected. The issue appeared to partially ease during low-traffic overnight hours but fully reasserted when business-hours call volumes resumed on the morning of 6 June. Resolution: Once issue was detected engineering team analysed the issue and resolved by replacing affected routing infrastructure. Issue was resolved by 6th June 11:30 AM.

1. 12. Mai 2026 um 11:26 UTCresolved

   Dear Valued Customer, We recently experienced intermittent Inbound Call failures in India region. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 12th May 2026 10:50 UTC Incident End Time: 12th May 2026 11:20 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

1. 8. April 2026 um 16:36 UTCresolved

   Dear Valued Customer, We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed. Customers using phone numbers and PHLOs directly under their main account were not impacted. If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).

1. 28. März 2026 um 13:23 UTCinvestigating

   Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.

2. 28. März 2026 um 14:13 UTCidentified

   Issue has been identified. Fix is being implemented.

3. 28. März 2026 um 14:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results

4. 28. März 2026 um 14:52 UTCresolved

   This incident has been resolved

1. 9. Februar 2026 um 14:59 UTCinvestigating

   Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue. We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

2. 9. Februar 2026 um 15:14 UTCinvestigating

   We are continuing to investigate this issue.

3. 9. Februar 2026 um 15:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9. Februar 2026 um 15:59 UTCresolved

   This incident has been resolved.

1. 9. Februar 2026 um 12:25 UTCinvestigating

   Dear Valued Customer, We are observing failures to retrieve CDR and recordings. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

2. 9. Februar 2026 um 12:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9. Februar 2026 um 12:52 UTCresolved

   This incident has been resolved.

1. 8. Februar 2026 um 13:41 UTCinvestigating

   Dear Valued Customer, We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally. We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us Sincerely, Plivo Team

2. 8. Februar 2026 um 14:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8. Februar 2026 um 17:11 UTCresolved

   This incident has been resolved.

1. 5. Februar 2026 um 08:39 UTCinvestigating

   Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.

2. 5. Februar 2026 um 09:31 UTCmonitoring

   The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.

3. 5. Februar 2026 um 09:46 UTCidentified

   We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.

4. 5. Februar 2026 um 13:01 UTCresolved

   This incident has been resolved.

1. 1. Februar 2026 um 13:53 UTCinvestigating

   One of our carrier in India is observing minor call failures towards India phone numbers. A small percentage of phone numbers may experience call failures. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com

2. 1. Februar 2026 um 13:54 UTCinvestigating

   We are continuing to investigate this issue.

3. 1. Februar 2026 um 14:19 UTCresolved

   The carrier has resolved the issue.

1. 1. Februar 2026 um 11:04 UTCinvestigating

   We are currently investigating call degradation for the Voice API and Zentrunk services.

2. 1. Februar 2026 um 11:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 1. Februar 2026 um 11:31 UTCresolved

   We observed elevated latency for approximately 10 minutes, which may have briefly affected performance for some users. The underlying issue was identified and addressed, and the system has since returned to normal operation.