Störungsverlauf von Podio

1. 21. Oktober 2026 um 14:32 UTCmonitoring

   Wir sind uns der kürzlich von PHP angekündigten Schwachstelle bewusst und arbeiten aktiv daran, das damit verbundene Risiko zu mindern. Zu diesem Zeitpunkt gibt es keinen Hinweis auf einen Verstoß oder Kompromiss. Im Rahmen unserer Minderungsbemühungen haben wir vorübergehend alle mehrteiligen PWA-Anfragen deaktiviert, die Folgendes betreffen: 1. Stromimporte (ZIP/XML-Dateien) 2. Alle Webhook-Anfragen, die Daten mit dem mehrteiligen/Formulardaten-Inhaltstyp übermitteln Diese Maßnahmen sind vorbeugend und bleiben bestehen, bis das Risiko vollständig angegangen ist. Wir werden die Situation weiterhin genau beobachten und weitere Updates bereitstellen, sobald relevante Informationen verfügbar sind. Vielen Dank für Ihre Geduld und Ihr Verständnis.

2. 22. Oktober 2026 um 12:47 UTCresolved

   Der PHP-Patch wurde erfolgreich angewendet. Alle deaktivierten Funktionen wurden wiederhergestellt und der Dienst funktioniert wie erwartet.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 21. September 2026 um 21:20 UTCinvestigating

   Wir haben ein Problem identifiziert, bei dem einige Lösungsansichten nicht geladen werden, da weder die Back-End-Antwort noch das clientseitige Fallback die erwarteten Ansichtsdaten liefern. Betroffene Kunden können über eine direkte URL auf betroffene Lösungsansichten zugreifen.

2. 21. September 2026 um 23:09 UTCidentified

   Wir haben die Ursache identifiziert und stellen einen Patch bereit.

3. 22. September 2026 um 02:41 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. August 2026 um 19:50 UTCinvestigating

   Wir untersuchen Kundenberichte über ein Problem, das sich auf die Leistung von Workflows auswirkt, die über die Automatisierung von Podio-Workflows konfiguriert wurden. Benutzer werden wahrscheinlich Verzögerungen und / oder erhöhte Fehlerraten in Workflow-Läufen sehen. Wir werden hier so schnell wie möglich Updates mit weiteren Details zur Verfügung stellen.

2. 17. August 2026 um 21:26 UTCidentified

   Das Problem wurde identifiziert und wir arbeiten aktiv an einer Lösung. Wir erwarten, dass sich die Erfahrung bald wieder normalisiert.

3. 17. August 2026 um 21:30 UTCmonitoring

   Wir sehen eine bessere Leistung von PWA basierend auf Teambemühungen zu lösen und sind aktiv zu überwachen.

4. 17. August 2026 um 21:45 UTCresolved

   Wir haben Schritte zur Wiederherstellung der Stabilität des Kundenerlebnisses mit Podio Workflow Automation abgeschlossen. Es wurden keine weiteren Auswirkungen beobachtet, und wir erwägen, dieses Problem zu lösen. Wenn Sie immer noch Probleme haben, lassen Sie es uns bitte über den Support im Help Center wissen (https://support.sharefile.com/s/)

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Juni 2026 um 14:27 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 8. Juni 2026 um 15:00 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 8. Juni 2026 um 16:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8. Juni 2026 um 17:01 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center - https://support.sharefile.com/s/

1. 15. März 2026 um 06:33 UTCinvestigating

   We are currently investigating an issue impacting Podio due to problems with the AWS ElastiCache service. Some users may experience degraded performance or intermittent errors when accessing Podio. Our team is actively working with AWS to identify the root cause and mitigate the impact.

2. 15. März 2026 um 06:34 UTCidentified

   We have identified that the ongoing Podio performance issues are related to a disruption in the AWS ElastiCache service. This may result in slow responses or intermittent failures across parts of the platform. We are applying mitigations and closely monitoring the situation while AWS works on resolving the underlying issue.

3. 15. März 2026 um 06:43 UTCmonitoring

   AWS ElastiCache service stability is improving, and Podio is beginning to recover. We are monitoring the platform closely to ensure performance returns to normal levels. Some users may still experience intermittent issues during this period.

4. 15. März 2026 um 07:47 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 13. Februar 2026 um 18:05 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 13. Februar 2026 um 18:57 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 13. Februar 2026 um 19:17 UTCmonitoring

   We are seeing better performance of bulk operations based on team efforts to resolve, and we are actively monitoring.

4. 13. Februar 2026 um 22:16 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio bulk operations No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 11. November 2025 um 19:42 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of workflows configured via Podio workflow automation. Users are likely to see delays and/or increased error rates in workflow runs . We will provide updates here with more details as soon as possible.

2. 11. November 2025 um 20:16 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 11. November 2025 um 20:22 UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve and are actively monitoring.

4. 11. November 2025 um 20:45 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio notifications. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 23. Oktober 2025 um 21:45 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio search operations, causing search results and indexing to be delayed. We will provide updates here as soon as possible.

2. 23. Oktober 2025 um 22:12 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 24. Oktober 2025 um 10:42 UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve, and are actively monitoring.

4. 24. Oktober 2025 um 10:57 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 22. Oktober 2025 um 14:10 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio search operations, causing search results and indexing to be delayed. This could, in turn, result in delays with Podio workflow automation runs too. We will provide updates here as soon as possible.

2. 22. Oktober 2025 um 17:43 UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

3. 22. Oktober 2025 um 18:12 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 7. Oktober 2025 um 16:57 UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 7. Oktober 2025 um 17:14 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 7. Oktober 2025 um 17:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7. Oktober 2025 um 17:25 UTCresolved

   This incident has been resolved. No further impact has been observed, and we are considering this issue to be resolved based on customer feedback and our system monitoring. If you are still experiencing any problems, please let us know via support at Help Center https://support.sharefile.com/s/

1. 1. September 2025 um 07:52 UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 1. September 2025 um 07:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1. September 2025 um 07:58 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center https://support.sharefile.com/s/

1. 21. August 2025 um 08:05 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 21. August 2025 um 08:09 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 21. August 2025 um 08:15 UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

4. 21. August 2025 um 09:01 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.

1. 21. Juli 2025 um 15:20 UTCinvestigating

   We have received customer reports of an issue with Podio notifications on web, especially notifications arising from item activities like updating an item or adding comments on an item. We are actively investigating this issue and will provide updates here as soon as possible. Please note that the email and mobile app notifications are working as expected. Issue Detail: For users facing this issue, the updates or new comments are neither shown in the activity feeds of the related item / app/ workspace, nor do they bubble up as new notifications alert on top navigation pane, without a browser refresh. Refreshing the browser should show the activity fine. Action Requested: Please be rest assured that any update you are making is getting registered as an activity for the item. The issue is with the web notifications. So will request users facing the issue to not repeat the updates as you would be duplicating or spending extra effort for an update that is already done. You can just hit refresh on your browser to confirm the activity is recorded.

2. 21. Juli 2025 um 18:35 UTCinvestigating

   This issue is occurring intermittently and we continue to investigate it. Will re-iterate that if you see activity notifications not getting updated on Podio web, please refresh your browser to load it correctly. Thank you for your patience.

3. 22. Juli 2025 um 04:27 UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and will provide updates here as soon as they are available.

4. 22. Juli 2025 um 09:57 UTCinvestigating

   We are continuing to investigate this issue.

5. 22. Juli 2025 um 12:31 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

6. 22. Juli 2025 um 12:32 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

7. 23. Juli 2025 um 05:55 UTCresolved

   This incident has been resolved.

1. 16. Juli 2025 um 19:38 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 17. Juli 2025 um 14:18 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 18. Juli 2025 um 06:54 UTCmonitoring

   We are seeing better performance based on team efforts to resolve and are actively monitoring.

4. 21. Juli 2025 um 13:21 UTCresolved

   We have completed steps to restore stability to the customer experience with background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 11. Juli 2025 um 16:44 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio, causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

2. 15. Juli 2025 um 07:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 16. Juli 2025 um 19:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18. Juli 2025 um 12:53 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 10. Juli 2025 um 19:49 UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and we will provide updates here as soon as available.

2. 10. Juli 2025 um 19:54 UTCinvestigating

   This is likely to impact all email functionalities within Podio/Workflow Automation. We will provide updates here as soon as possible.

3. 10. Juli 2025 um 23:07 UTCresolved

   This incident has been resolved.

1. 2. Juli 2025 um 17:35 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio causing slowness in the application and increased error rates. We will provide updates here as soon as possible. Updates every 30 minutes (every 15 min for hard down): We are continuing to investigate this issue.

2. 2. Juli 2025 um 22:08 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal and we'll continue monitoring system performance.

3. 3. Juli 2025 um 15:33 UTCidentified

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

4. 3. Juli 2025 um 15:33 UTCinvestigating

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

5. 7. Juli 2025 um 06:46 UTCmonitoring

   Podio performance is back to normal. We'll continue monitoring system metrics and performance.

6. 7. Juli 2025 um 13:33 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

7. 6. August 2025 um 15:56 UTCpostmortem

   # Podio Server took too long to respond – July 2, 2025 ## Summary of Impact On July 2nd 2025, part of Podio customers started facing high rate of server timeout errors when creating or updating application items. The delays and disruptions caused by the degraded server API performance were sporadic and lasting for several minutes each time. ## Root Cause On July 2nd 2025, our alert system noticed a sporadic increase in Podio related errors when executing workflows. In the meanwhile, the customer support team also received several reports for server errors while executing actions on app items – creating new or updating existing items. Both, the error rate increases and customer reports were intermittent, happening a couple of times during the day for several minutes and experienced by only part of Podio customers. The problem was traced to an end-user's workflow that was incorrectly configured and resulted in locking our database. This, in turn, made items management unavailable while the workflow execution was in progress. ## Mitigation After identifying the root cause, Podio team took the following actions: * Engineering reported the traced workflow * Customer support worked closely with the end-user to deactivate the workflow in order to mitigate the configuration issue. They also helped optimize the workflow to prevent this issue from re-occurring. The issue was confirmed resolved and fixed as of July 16th, 2025. ## Next Steps 1. Conduct review of Podio workflows and the specific workflow type that was the root cause for this incident 2. Optimize and improve performance of Podio workflows while processing high volume of data

1. 19. Juni 2025 um 18:16 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 19. Juni 2025 um 18:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19. Juni 2025 um 19:21 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future. We will share post-mortem details once we complete an internal review of events and analysis of the root cause.

1. 16. Juni 2025 um 17:20 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 16. Juni 2025 um 18:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 16. Juni 2025 um 19:05 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 16. Juni 2025 um 19:17 UTCmonitoring

   We are seeing better performance of background tasks based on team efforts to resolve and are actively monitoring.

5. 16. Juni 2025 um 20:02 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2. Juni 2025 um 12:01 UTCinvestigating

   We are continuing to investigate this issue. The Engineering team is engaged and working on a fix. We regret the inconvenience caused and are trying our best to get Podio Workflow Automation up and running again

2. 2. Juni 2025 um 12:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 2. Juni 2025 um 12:49 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 2. Juni 2025 um 14:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2. Juni 2025 um 16:54 UTCresolved

   We have been monitoring the system for the past 2.5 hours and can confirm that all operations with Podio workflow automation are back to normal. Our team is relentlessly working to continue improving our infrastructure and avoid such issues in future. We apologize for the inconvenience caused by this issue and thank you for your patience and understanding.