Störungsverlauf von Practice Better

1. 12. März 2026 um 18:06 UTCinvestigating

   Einige Zusammenfassungen des AI Charting Assistant können zu Verzögerungen bei der Verarbeitung führen.

2. 12. März 2026 um 21:27 UTCresolved

   Die Bearbeitungszeiten für den AI Charting Assistant sind wieder normal. Alle Zusammenfassungen sollten nun unverzüglich generiert werden. Vielen Dank für Ihre Geduld und Ihr Verständnis, während wir dieses Problem bearbeitet haben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 3. März 2026 um 22:04 UTCinvestigating

   Einige Zusammenfassungen des AI Charting Assistant können zu Verzögerungen bei der Verarbeitung führen.

2. 4. März 2026 um 02:54 UTCresolved

   Die Bearbeitungszeiten für den AI Charting Assistant sind wieder normal. Alle Zusammenfassungen sollten nun unverzüglich generiert werden. Vielen Dank für Ihre Geduld und Ihr Verständnis, während wir dieses Problem bearbeitet haben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. Februar 2026 um 18:51 UTCidentified

   Wir haben derzeit ein Problem im Abschnitt Dokumente des Portals. Wir erwarten, dass es in den nächsten 30 Minuten gelöst wird.

2. 24. Februar 2026 um 20:04 UTCresolved

   Dieser Vorfall wurde behoben. Möglicherweise ist ein Neuladen des Portals erforderlich.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 11. Februar 2026 um 21:40 UTCinvestigating

   Wir untersuchen derzeit ein Problem mit PB Payments, bei dem einige Kunden möglicherweise nicht in der Lage sind, ihre Kontostands- und Auszahlungsinformationen einzusehen. Die Zahlungsabwicklung ist nicht betroffen – alle Zahlungen funktionieren weiterhin normal. Wir werden Updates zur Verfügung stellen, da wir mehr Informationen haben.

2. 12. Februar 2026 um 18:25 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 3. Dezember 2025 um 16:33 UTCmonitoring

   Natural Dispensary erlebt derzeit einen teilweisen Ausfall einschließlich Produktsuche. Wir überwachen und werden ein Update bereitstellen, wenn es verfügbar ist.

2. 4. Dezember 2025 um 22:56 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. November 2025 um 14:39 UTCidentified

   Natural Dispensary is currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. 24. November 2025 um 21:37 UTCresolved

   The Natural Dispensary integration is operational and the issue is now fully resolved. Thank you for your patience.

1. 18. November 2025 um 16:04 UTCmonitoring

   Fullscript is currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. 18. November 2025 um 18:06 UTCresolved

   This incident has been resolved.

1. 18. November 2025 um 13:16 UTCinvestigating

   Fullscript and Evexia services are currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. 18. November 2025 um 13:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18. November 2025 um 15:48 UTCresolved

   This incident has been resolved.

1. 20. Oktober 2025 um 15:14 UTCidentified

   We’re currently experiencing an outage affecting access to the That Clean Life portal and integration. The issue appears to stem from an upstream provider (AWS) outage that’s impacting our infrastructure. Our team is actively monitoring the situation and will provide updates as soon as new information becomes available. Thank you for your patience and understanding.

2. 20. Oktober 2025 um 19:35 UTCmonitoring

   Service Restored - Monitoring Performance

3. 21. Oktober 2025 um 02:04 UTCresolved

   This incident has been resolved.

1. 1. Oktober 2025 um 15:10 UTCinvestigating

   We're currently experiencing a delay in the processing of AI-generated charting summaries. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full functionality. Further updates will be posted here as they become available.

2. 7. Oktober 2025 um 14:55 UTCresolved

   This incident has been resolved.

1. 23. September 2025 um 19:42 UTCinvestigating

   The system is currently experiencing delays in the triggering of automations and scheduled tasks, including the release of program modules to clients. We apologize for the inconvenience and continue to investigate the issue.

2. 24. September 2025 um 13:34 UTCresolved

   This incident has been resolved.

1. 12. September 2025 um 12:53 UTCmonitoring

   We are currently monitoring issues with sending emails through our email service provider, which may result in delays in receiving emails from Practice Better. We will provide an update once more information is available.

2. 12. September 2025 um 14:48 UTCresolved

   This incident has been resolved.

1. 13. Mai 2025 um 20:35 UTCmonitoring

   Claim.MD services are currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. 14. Mai 2025 um 00:48 UTCresolved

   This incident has been resolved.

1. 9. Mai 2025 um 18:58 UTCidentified

   Telehealth sessions on the latest version of our iOS app (2.7.71) are crashing for a number of users. We are actively investigating. The web portal and Android devices are unaffected.

2. 10. Mai 2025 um 19:22 UTCresolved

   iOS app version 2.7.72 has been released which resolves the telehealth issues. We know how important this feature is and appreciate your patience and understanding while we worked to resolve it. Please update to version 2.7.72.

1. 18. April 2025 um 20:09 UTCmonitoring

   Fullscript services are currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. 18. April 2025 um 20:43 UTCresolved

   This incident has been resolved.

1. 16. April 2025 um 18:56 UTCmonitoring

   Zoom services are currently experiencing an outage. We are investigating and will provide an update when it is available.

2. 16. April 2025 um 21:06 UTCresolved

   The issue with our Zoom integration has been resolved. Thank you for your patience!

1. 18. Februar 2025 um 18:24 UTCmonitoring

   As a result of maintenance being performed by Natural Dispensary, the integration is currently down.

2. 18. Februar 2025 um 22:01 UTCresolved

   This incident has been resolved.

1. 31. Januar 2025 um 14:35 UTCinvestigating

   We are currently experiencing trouble with our Claim.MD integration. We are investigating and will provide an update when it is available.

2. 31. Januar 2025 um 16:06 UTCmonitoring

   A fix has been implemented and we are monitoring results.

3. 31. Januar 2025 um 16:39 UTCresolved

   The issue with our Claim.MD integration has been resolved. Thank you for your patience!

1. 18. Januar 2025 um 01:58 UTCidentified

   Fullscript services are currently experiencing an outage. We are investigating and will provide an update when it is available.

2. 18. Januar 2025 um 02:16 UTCresolved

   This incident has been resolved.

1. 10. Januar 2025 um 16:59 UTCinvestigating

   We are investigating reports of degraded performance while accessing the web portal and mobile app. We will provide updates once more information is available.

2. 10. Januar 2025 um 18:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10. Januar 2025 um 22:10 UTCresolved

   This issue is now resolved.