Störungsverlauf von Pricehubble

1. 8. September 2026 um 16:12 UTCresolved

   Zusammenfassung Am 8. September 2026, zwischen 10:11 und 10:59 Uhr MESZ, erlebten wir einen Vorfall, der sich auf unsere Templates und Share Link APIs auswirkte. Während dieses Fensters sind Benutzer möglicherweise auf Fehler beim Erstellen oder Anbringen von Seitenlinks gestoßen. Der volle Service wurde um 10:59 Uhr CEST wiederhergestellt. Wurzelursache Ein kürzlich durchgeführtes Abhängigkeitsupgrade führte zu einem Kompatibilitätsproblem zwischen unserem API-Framework und einer zugrunde liegenden Observability-Bibliothek, was dazu führte, dass einige spezifische Endpunkte fehlschlugen, sobald der Datenverkehr ein bestimmtes Volumen überschritten hatte. Sanierung Wir haben die betroffene Bereitstellung zurückgenommen, um den Dienst sofort wiederherzustellen. Wir wenden einen dauerhaften Fix für das zugrunde liegende Abhängigkeitsproblem an, bevor wir die Änderung wieder einführen. Wir entschuldigen uns für alle Unannehmlichkeiten, die dies verursacht hat, und danken Ihnen für Ihre Geduld.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 31. August 2026 um 12:55 UTCmonitoring

   Wir haben eine erhöhte Ausfallrate an den Transaktionsendpunkten festgestellt. Wir haben eine mögliche Ursache gefunden und einen Fix angewendet. Wir überwachen den Service, Updates folgen innerhalb von 30 Minuten.

2. 31. August 2026 um 12:58 UTCresolved

   Wir haben keine Fehler nach unserem Fix beobachtet. Der Vorfall ist gelöst.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 19. Juni 2026 um 10:26 UTCresolved

   We are aware of an issue affecting offers search API and are investigating. Updates will be posted here as we progress

1. 30. Mai 2026 um 13:20 UTCinvestigating

   We are investigating an issue affecting database capacity that is causing elevated error rates and service disruption for some customers. Our engineering team is actively working to restore full service. Further updates will be provided as they become available.

2. 30. Mai 2026 um 13:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 30. Mai 2026 um 13:24 UTCidentified

   We identified the issue affecting database capacity and have applied corrective changes. Services have recovered and are currently operating normally. We are monitoring the platform closely to ensure stability before resolving the incident.

4. 30. Mai 2026 um 13:27 UTCmonitoring

   The mitigation measures have been successfully applied and all services have recovered. System health metrics are within normal ranges and customer-facing functionality has been restored. We are continuing to monitor the platform closely to ensure ongoing stability before formally resolving the incident.

5. 30. Mai 2026 um 14:26 UTCresolved

   All services have returned to normal operation and are stable. We have identified and paused the processes that contributed to the incident, and the platform has fully recovered. We will continue to monitor the environment closely to ensure stability. A detailed postmortem, including root cause analysis, impact assessment, and follow-up actions, will be shared as soon as it is available. Thank you for your patience while we worked to resolve the issue.

1. 21. Mai 2026 um 07:18 UTCresolved

   Summary On 13 May 2025, between 10:30 and 11:05 CEST, we experienced an incident affecting our API services. The majority of users were unable to access the Valuation API during this window, and elevated response latency was observed across all API endpoints. Full service was restored at 11:05 CEST. Root Cause We identified a bottleneck in a component on the critical path of our infrastructure. Under load, this component became a limiting factor and degraded service availability and performance. Remediation We are actively implementing improvements to the affected component to increase its scalability and prevent recurrence. We will continue to monitor the situation closely following these changes. Monitoring & Transparency We are aware that this incident was not surfaced by the monitoring that feeds this status page, which means our customers did not receive a timely notification. We take this seriously. We are expanding our monitoring coverage and adding more granular detail to this status page to more accurately reflect the real-time health of our services. Our goal is to ensure that any future disruption is communicated proactively. We apologise for the disruption this caused and thank you for your patience.

1. 11. Juli 2025 um 19:28 UTCinvestigating

   We've identified an internal network issue causing connection problems. Our team is actively working on a fix and we'll share updates as progress is made. Thanks for your patience!

2. 11. Juli 2025 um 19:53 UTCmonitoring

   We've implemented a fix for the issue and are currently monitoring to ensure everything is stable. We'll continue to keep you updated.

3. 11. Juli 2025 um 20:13 UTCresolved

   This incident has been resolved.

1. 10. Juni 2025 um 16:19 UTCidentified

   We've identified an internal network issue causing connection problems. Our team is actively working on a fix and we'll share updates as progress is made. Thanks for your patience!

2. 10. Juni 2025 um 16:40 UTCmonitoring

   We've implemented a fix for the issue and are currently monitoring to ensure everything is stable. We'll continue to keep you updated.

3. 10. Juni 2025 um 16:59 UTCresolved

   This incident has been resolved.

1. 22. August 2023 um 14:46 UTCresolved

   Our monitoring shows the problem to no longer occur, and no other failures have appeared since. We now consider this incident resolved, and should be back to regular service.

1. 14. Juli 2023 um 12:27 UTCresolved

   The Valuation API was down from 10:06am to 10:35am (29 minutes) due to a network issue following a configuration change. We sincerely apologize for the inconvenience, and we are taking appropriate measures to prevent such downtime to happen again.

1. 9. Dezember 2022 um 15:46 UTCinvestigating

   We are currently investigating this issue.

2. 9. Dezember 2022 um 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9. Dezember 2022 um 16:47 UTCresolved

   This incident has been resolved.

1. 7. Dezember 2022 um 10:26 UTCresolved

   The creation of dossier was done this morning from 8:23 to 9:28 after a release negatively impacting this API.

1. 13. Oktober 2022 um 16:40 UTCinvestigating

   We are currently investigating this issue.

2. 13. Oktober 2022 um 17:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8. November 2022 um 08:44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 8. November 2022 um 08:44 UTCresolved

   This incident has been resolved.

1. 26. September 2022 um 07:19 UTCinvestigating

   We are currently investigating an issue with intermittent failure on authentication.

2. 26. September 2022 um 08:11 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26. September 2022 um 08:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26. September 2022 um 09:00 UTCresolved

   This incident has been resolved.

1. 9. August 2022 um 10:10 UTCinvestigating

   Our monitoring is reporting timeouts across our APIs. We are currently investigating the issue

2. 9. August 2022 um 10:50 UTCresolved

   This incident has been resolved.

1. 27. Juli 2022 um 14:16 UTCmonitoring

   Dear Customers, We have rolled out a hotfix which should improve the stability of our API endpoints. We also extended our observability capabilities to better isolate the issue. Currently, we are in the phase of monitoring and collecting further metrics to verify if all affected services have been stabilised by the hotfix. Thank you for your understanding!

2. 28. Juli 2022 um 08:27 UTCmonitoring

   Dear Customers, Thanks to the extended metric collection we could further isolate the problem we are facing. This triggered further mitigation steps from our side which we are implementing and rolling out. Next update can be expected at 12.00 CEST

3. 28. Juli 2022 um 10:12 UTCmonitoring

   Dear Customers, We have prepared the required patches and we are in the process of releasing them. Following the releases, we will closely monitor the situation and release subsequent updates if needed. Next update can be expected at 14:00 CEST

4. 28. Juli 2022 um 12:46 UTCmonitoring

   Dear Customers, We have finished with the roll-out phase of the prepared patches and we are currently monitoring the situation. Next update can be expected at 16:00 CEST

5. 28. Juli 2022 um 14:55 UTCmonitoring

   Dear Customers, We haven't detected any API endpoint instability since the release of the patches. We will keep monitoring the situation. Next update can be expected at 2022.07.29 10:00 CEST

6. 29. Juli 2022 um 08:04 UTCmonitoring

   Dear Customers, We haven't detected any API endpoint instability since the release of the patches. We will keep monitoring the situation. Next update can be expected at 2022.07.29 12:00 CEST

7. 29. Juli 2022 um 15:16 UTCmonitoring

   Dear Customers, in the last hours we have released two more fixes for our services, which we are actively monitoring. The series of fixes deployed over the last days allow us to say that services are stable at the present time, but we will keep the incident open until we are thoroughly convinced it is over. Over the weekend our team will remain on duty monitoring the situation and the updates will be sparse. In this case, no update will be good news.

8. 3. August 2022 um 13:23 UTCmonitoring

   Dear customers, We could successfully rollout all fixes and our systems are now stable. We will continue to closely monitor the situation until tomorrow. This incident will be closed tomorrow if no more problems are observed. Thank you very much

9. 4. August 2022 um 12:55 UTCresolved

   Dear customers, The technical incident that started on Thursday 21 of July is considered resolved. Corporate communication is being prepared and will follow up shortly. Thank you

1. 29. Juli 2022 um 08:23 UTCresolved

   We are monitoring an incident that affects our endpoints, causing a higher than normal latency. Some endpoints timeout causing disruptions of service.

1. 22. Juli 2022 um 06:36 UTCinvestigating

   We are currently investigating this issue.

2. 22. Juli 2022 um 15:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25. Juli 2022 um 07:10 UTCresolved

   This incident has been resolved.

1. 11. April 2022 um 09:16 UTCinvestigating

   We are currently investigating this issue.

2. 11. April 2022 um 09:40 UTCresolved

   This incident has been resolved.

1. 31. März 2022 um 13:41 UTCinvestigating

   We are currently investigating this issue.

2. 31. März 2022 um 14:00 UTCinvestigating

   We are continuing to investigate this issue.

3. 31. März 2022 um 14:00 UTCresolved

   This incident has been resolved.

1. 29. März 2022 um 08:16 UTCinvestigating

   We are currently investigating this issue.

2. 29. März 2022 um 08:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 29. März 2022 um 08:25 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 29. März 2022 um 08:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 29. März 2022 um 08:52 UTCresolved

   This incident has been resolved.