Störungsverlauf von Prisma Cloud

1. 18. August 2026 um 12:41 UTCinvestigating

   Wir haben derzeit ein Login-Problem in prisma CLOUD. Die Zwei-Faktor-Authentifizierung (2FA) funktioniert aufgrund eines Problems mit unserem Authentifizierungsanbieter nicht. Wir untersuchen das Problem und arbeiten daran, die normale Anmeldefunktionalität so schnell wie möglich wiederherzustellen.

2. 18. August 2026 um 13:56 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

3. 18. August 2026 um 14:19 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

4. 18. August 2026 um 18:10 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 21. Juli 2026 um 09:21 UTCresolved

   prisma APP erlebte eine vorübergehende Leistungsminderung. Das Problem wurde untersucht, die Ursache identifiziert und Korrekturmaßnahmen umgesetzt. Die Verschlechterung kann dazu geführt haben, dass einige Benutzer kurze Zeiträume nicht verfügbar waren. Die Leistung wurde wiederhergestellt und die Anwendung funktioniert normal.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 13. Juli 2026 um 08:25 UTCresolved

   prisma APP experienced a temporary performance degradation. The issue was investigated, the root cause was identified, and corrective actions were implemented. The degradation may have caused brief periods of service unavailability for some users. Performance has been restored, and the application is operating normally.

1. 14. April 2026 um 06:36 UTCinvestigating

   We are currently investigating this issue.

2. 14. April 2026 um 06:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14. April 2026 um 06:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14. April 2026 um 07:17 UTCresolved

   The incident has been fully resolved. The root cause was an error during scheduled infrastructure maintenance performed by our hosting provider. We have implemented technical safeguards to prevent similar issues in the future. In parallel, we are working with our hosting provider on additional organizational measures to further minimize such risks. We confirm that no data was lost and data consistency was not affected at any point. We sincerely apologize for any inconvenience caused and appreciate your patience.

1. 28. Januar 2026 um 16:44 UTCinvestigating

   We are aware of an availability issue with our API and are working on a fix.

2. 28. Januar 2026 um 16:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28. Januar 2026 um 17:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28. Januar 2026 um 17:46 UTCresolved

   This incident has been resolved.

1. 14. April 2025 um 06:39 UTCinvestigating

   We are currently experiencing a data processing issue. Our team is fully engaged and making every effort to resolve the problem as quickly as possible.

2. 14. April 2025 um 08:54 UTCinvestigating

   We are continuing to work on restoring prisma CLOUD functionality. We apologize for the inconvenience and will provide the next update at 10:00 AM UTC.

3. 14. April 2025 um 09:33 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 14. April 2025 um 11:32 UTCidentified

   We have identified and fixed the root cause of the issue. However, our system needs additional time to process the accumulated data. We expect this process to be completed around 16:00 CEST / 2:00 PM UTC. After that, all data will be fully available again. We apologise for the inconvenience and appreciate your patience.

5. 14. April 2025 um 14:16 UTCmonitoring

   prisma CLOUD is back online and we are closely monitoring the system to ensure stable operation. Thank you for your patience!

6. 14. April 2025 um 16:46 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 14. April 2025 um 16:46 UTCresolved

   This incident has been resolved.

1. 8. April 2025 um 15:24 UTCidentified

   We are aware of an issue where detailed night overview data is unavailable in some cases due to processing issues. No data will be lost — our team is currently re-processing the affected entries. Updates will follow shortly.

2. 8. April 2025 um 18:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8. April 2025 um 18:36 UTCresolved

   This incident has been resolved.

1. 7. April 2025 um 10:05 UTCresolved

   On April 6th, around 08:00 AM CEST, during routine preparations for prisma CLOUD release on the next day, we experienced an incident in prisma CLOUD, which led to downtime from approximately 08:00 AM to 09:30 AM CEST. There were no further risks or issues. No customer data was lost. We apologize for the unplanned downtime.

1. 16. November 2024 um 12:27 UTCresolved

   There was an unexpected downtime during infrastructure maintenance. The system was unavailable from 08:25 CET to 08:50 CET.

1. 15. November 2024 um 11:43 UTCinvestigating

   We are currently investigating this issue.

2. 15. November 2024 um 11:49 UTCresolved

   This incident has been resolved.

3. 15. November 2024 um 11:50 UTCpostmortem

   The root cause of this issue was an unanticipated spike in traffic that exceeded our database's current capacity. While our systems are designed to scale dynamically, the load exceeded thresholds we had not optimized for, exposing areas in need of improvement.

1. 11. Oktober 2024 um 10:45 UTCinvestigating

   We are currently investigating this issue.

2. 11. Oktober 2024 um 11:28 UTCresolved

   One of our server experienced software problem and needed an attention of our hosting provider. prisma CLOUD was not available starting from ca. 12:00 CEST till 13:04 CEST.

1. 8. Oktober 2024 um 11:10 UTCresolved

   Between 22:30 and 23:30 our services were affected due to a firewall malfunction at out infrastructure provider.

1. 18. Juni 2024 um 08:16 UTCinvestigating

   Starting 09:45 CEST, we are facing a downtime due to an outage at our infrastructure provider. The team is working on it. We will post the next update soon.

2. 18. Juni 2024 um 08:18 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18. Juni 2024 um 09:12 UTCmonitoring

   Our infrastructure provider has applied the fix. The services are now operational. We will continue to monitor our services.

4. 18. Juni 2024 um 11:14 UTCresolved

   This incident has been resolved.

1. 10. Januar 2024 um 15:28 UTCresolved

   We updated our auth component and kept the old API tokens valid until the end of Mar 2024. Some very old tokens may have failed the auth. It was fully resolved.

1. 10. Januar 2024 um 15:20 UTCresolved

   A temporary slow-down since the prisma CLOUD service now provides the device configuration via external API. For this reason, we had to make the full re-calculation of our config records (just once). We increased the number of calculators to keep the normal speed. Fully resolved by now.

1. 10. Oktober 2023 um 06:35 UTCidentified

   Starting 5:15 UTC our infrastructure provider has reported problems with services. We have identified the issue and are on it.

2. 10. Oktober 2023 um 07:31 UTCresolved

   This incident has been resolved.

1. 16. September 2023 um 07:54 UTCresolved

   It was temporary impossible to create reports. The issue was fixed 15.09.2023 at 05:02 UTC.

1. 29. August 2023 um 12:02 UTCresolved

   From 22:09, Aug 28 to 06:51, Aug 29 UTC, the data was being processed with a delay, which resulted as temporary inability to create reports. The problem was caught and fixed first thing in the UTC morning. Please accept our apologies for any inconvenience it might have caused.

1. 21. Dezember 2022 um 13:06 UTCinvestigating

   Due to connectivity issues from our GSM provider, some devices fail to communicate. We are investigating the cause

2. 21. Dezember 2022 um 13:45 UTCresolved

   This incident has been resolved.

1. 19. Juli 2022 um 13:07 UTCidentified

   Our Infrastructure provider is facing system issues. We are working on it

2. 19. Juli 2022 um 15:50 UTCmonitoring

   A fix has been implemented, We are monitoring the results

3. 19. Juli 2022 um 15:51 UTCmonitoring

   Our infrastructure provider informed us, that the issue is resolved. We are continuing to monitor the system for any further issues.

4. 19. Juli 2022 um 17:12 UTCresolved

   This incidence has been resolved