Störungsverlauf von Productboard

1. 5. August 2026 um 15:24 UTCinvestigating

   Wir untersuchen derzeit ein Problem, bei dem KI-Credits durch automatisierte Hintergrundanalyse in einigen Arbeitsbereichen verbraucht wurden. Betroffene Kunden können reduzierte oder erschöpfte Spark AI-Guthaben sehen. Wir haben die wahrscheinliche Ursache identifiziert und arbeiten daran, weitere Auswirkungen zu stoppen und betroffene Konten zu bewerten. Ein weiteres Update wird in Kürze folgen.

2. 5. August 2026 um 15:34 UTCinvestigating

   We are continuing to investigate this issue.

3. 5. August 2026 um 18:11 UTCresolved

   The issue causing repeated LLM calls and unintended AI credit consumption has been fixed and deployed. Affected customer credits were refunded, and the service is operating normally.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 22. Juni 2026 um 19:34 UTCinvestigating

   Productboard is experiencing elevated error rate across the application. Our team is investigating and working to restore service as quickly as possible. We will post an update shortly. We apologize for the disruption.

2. 22. Juni 2026 um 20:05 UTCidentified

   We have identified the cause of this issue and are working on a fix. We will post another update shortly.

3. 22. Juni 2026 um 20:36 UTCmonitoring

   A fix has been deployed and we are monitoring recovery. We will post a final update once full functionality is confirmed.

4. 22. Juni 2026 um 20:53 UTCresolved

   This incident has been resolved. We apologize for the disruption and thank you for your patience.

1. 7. Juni 2026 um 14:07 UTCinvestigating

   We are currently investigating an issue where newly created boards are not immediately accessible after creation. Users may encounter an error when attempting to open a board they just created. Affected boards do eventually become accessible. We will provide further updates as our investigation progresses.

2. 7. Juni 2026 um 16:25 UTCidentified

   We have identified the cause of the issue and are working to resolve it.

3. 7. Juni 2026 um 16:29 UTCmonitoring

   A fix has been applied and newly created boards are now accessible. We are monitoring the situation to ensure full stability.

4. 7. Juni 2026 um 17:21 UTCidentified

   The issue has been identified and a fix is being implemented.

5. 7. Juni 2026 um 17:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 7. Juni 2026 um 17:22 UTCresolved

   This incident has been resolved. Newly created boards are now fully accessible and operating as expected. We apologize for any disruption this may have caused.

1. 22. April 2026 um 19:19 UTCinvestigating

   Filtering on Boards is currently unavailable. Users are unable to add new filters or adjust existing ones. We are aware of the issue and are actively investigating. We will provide updates as more information becomes available. We apologize for the inconvenience.

2. 22. April 2026 um 19:52 UTCinvestigating

   We are continuing to investigate the issue affecting board filtering. Our team is actively working on a resolution and will share further updates as soon as they are available.

3. 22. April 2026 um 20:07 UTCmonitoring

   A fix has been applied, and we are currently monitoring the results. Filtering on Boards should now be available.

4. 22. April 2026 um 20:15 UTCresolved

   This incident has been resolved. Filtering on Boards is now fully available and functioning as expected. Thank you for your patience while we worked to resolve this issue.

1. 14. April 2026 um 12:32 UTCinvestigating

   Productboard may not load any page or show errors on some elements. We're currently investigating it and we'll be updating you as we have further details.

2. 14. April 2026 um 12:54 UTCinvestigating

   Productboard currently may take longer to load. We're investigating it and will update you here as we have further details.

3. 14. April 2026 um 13:28 UTCresolved

   Productboard is fully operational now.

1. 3. März 2026 um 17:43 UTCinvestigating

   We are currently experiencing a temporary degradation in the platform affecting some customers. During this time, actions taken in Productboard may not appear immediately or be very slow. Our team is actively working to resolve the issue and restore normal performance. We’ll continue to provide updates as progress is made.

2. 3. März 2026 um 18:01 UTCidentified

   We’ve identified the cause of the performance degradation in the Productboard web app, resulting in delayed board actions and slower load times. Our team is working to restore normal performance. We appreciate your patience and apologize for the inconvenience. Further updates will be posted here as they become available.

3. 3. März 2026 um 18:17 UTCidentified

   We’ve identified the root cause of the performance degradation in the Productboard web app and our team is working on a fix to restore normal performance.

4. 3. März 2026 um 18:54 UTCmonitoring

   Our team has released a fix that mitigates the issue and we are seeing performance recover over time. We’ll continue to monitor the situation as a small subset of customers may still experience delays in the platform during the recovery period.

5. 3. März 2026 um 19:50 UTCresolved

   The incident has been fully resolved. Please contact [email protected] if you continue to have any issues.

1. 3. März 2026 um 16:23 UTCinvestigating

   We are experiencing issues with loading documents. You may experience slow loading times or it might not load at all. We're investigating the issue.

2. 3. März 2026 um 16:39 UTCmonitoring

   The issue has been mitigated and Documents can be loaded again. We're currently monitoring it.

3. 3. März 2026 um 17:42 UTCresolved

   This incident has been resolved.

1. 2. März 2026 um 12:37 UTCinvestigating

   We're currently experiencing issues that may result in some components not loading for you such as new boards or sidebars. It's currently being investigated.

2. 2. März 2026 um 12:43 UTCmonitoring

   The issue has been identified and mitigated. We're monitoring it now.

3. 2. März 2026 um 13:53 UTCresolved

   The incident has been fully resolved

1. 2. März 2026 um 10:38 UTCinvestigating

   We're aware of an issue affecting subscription purchases and updates. This is caused by an ongoing incident at our payment provider. We are monitoring the situation and services will be restored once the upstream issue is resolved.

2. 2. März 2026 um 13:21 UTCresolved

   This incident has been resolved.

1. 23. Februar 2026 um 17:29 UTCinvestigating

   We are currently experiencing a temporary degradation in the platform affecting some customers. During this time, actions taken in the system may not appear immediately and could show up after a delay. Our team is actively working to resolve the issue and restore normal performance. We’ll continue to provide updates as progress is made.

2. 23. Februar 2026 um 18:32 UTCresolved

   This incident has been resolved.

1. 13. Februar 2026 um 13:30 UTCinvestigating

   Productboard is unavailable at the moment. You're likely to see an "Oops, something has gone wrong!" upon opening any page. We're investigating it.

2. 13. Februar 2026 um 13:41 UTCmonitoring

   Productboard is online again. The issue is being monitored by our team

3. 13. Februar 2026 um 14:55 UTCresolved

   This incident has been resolved.

1. 12. Februar 2026 um 15:23 UTCinvestigating

   We are currently investigating an issue where some Spark insights analyses may use outdated note content due to an upstream problem with our AI provider. Impact is limited to the quality of insights analysis; all other Productboard functionality remains available, and we will share further updates here as our provider implements a fix.

2. 12. Februar 2026 um 16:48 UTCmonitoring

   The issue has been mitigated and we're currently monitoring it.

3. 12. Februar 2026 um 23:53 UTCresolved

   This incident has been resolved.

1. 5. Februar 2026 um 22:04 UTCmonitoring

   We are currently experiencing an issue that prevents the following actions from saving: entity conversion, archiving, and description updates. We’ve identified the root cause and our team has implemented a fix. We're monitoring the situation and will share another status update soon. We’re sorry for the inconvenience.

2. 5. Februar 2026 um 22:25 UTCmonitoring

   The service is recovering and we are now processing the backlog of these actions. Some customers may experience delays with the mentioned actions. We will continue to monitor the service to ensure it remains stable.

3. 5. Februar 2026 um 22:30 UTCresolved

   The backlog has now been fully processed and new actions will process normally. We appreciate your patience and apologize for any inconvenience this caused.

1. 2. Februar 2026 um 18:54 UTCinvestigating

   We are experiencing an issue with the Jira Integration. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.

2. 2. Februar 2026 um 19:25 UTCinvestigating

   Some customers are currently experiencing issues when using the Jira integration. Affected actions include pushing new issues, syncing updates, and running authorization health checks. We’re investigating this with high priority and will share another update as soon as we know more. We’re sorry for the disruption.

3. 2. Februar 2026 um 19:46 UTCmonitoring

   We have identified the issue and deployed a fix. We’re seeing the Jira integration recover. We’ll continue to monitor the Jira integration service closely to ensure it remains stable.

4. 2. Februar 2026 um 20:17 UTCmonitoring

   Users may experience delays when using the Jira integration. The service is currently processing a backlog of requests that failed earlier. We’re continuing to monitor performance closely. We appreciate your patience while the backlog clears.

5. 2. Februar 2026 um 20:55 UTCmonitoring

   We’re still processing the backlog of Jira integration requests. The integration is functioning, but performance may remain degraded until the backlog is cleared. We’ll continue to monitor closely and will share further updates as progress is made.

6. 2. Februar 2026 um 21:22 UTCresolved

   Performance of the Jira integration continues to improve as the backlog shrinks and the service is currently stable. If you continue to encounter issues, please reach out to [email protected]. Thank you for your patience.

1. 29. Januar 2026 um 16:11 UTCinvestigating

   We are currently investigating this issue and will inform you here on our status page on our progress.

2. 29. Januar 2026 um 16:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 29. Januar 2026 um 16:14 UTCresolved

   This incident has now been resolved.

1. 26. Januar 2026 um 17:08 UTCinvestigating

   We are investigating an issue where emails from our platform may not be delivered to Outlook addresses. We will provide another update here as soon as we have more information.

2. 26. Januar 2026 um 17:25 UTCinvestigating

   Some emails to Microsoft Outlook and Hotmail addresses may be delayed or blocked due to an ongoing issue with our email delivery provider. We are monitoring the situation and will update this status when resolved.

3. 26. Januar 2026 um 21:37 UTCinvestigating

   We are continuing to monitor the issue on our end and will provide any updates we receive here as soon as we can. Thanks for your patience!

4. 27. Januar 2026 um 21:01 UTCinvestigating

   Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.

5. 28. Januar 2026 um 12:34 UTCresolved

   This incident has been resolved.

1. 21. Januar 2026 um 16:06 UTCinvestigating

   Some customers are experiencing a serious delay when taking actions. We are investigating the issue and shall keep you updated here.

2. 21. Januar 2026 um 16:32 UTCresolved

   This incident has now been mitigated.

1. 5. Dezember 2025 um 09:14 UTCinvestigating

   Application is experiencing loading errors due to an upstream outage of Cloudflare.

2. 5. Dezember 2025 um 09:16 UTCresolved

   This incident has been resolved.

1. 4. Dezember 2025 um 19:08 UTCmonitoring

   We are currently investigating increased latency in our Query Engine. The issue is caused by a high volume of incoming events originating from a single space. Impact: Some customers may experience delays in seeing updates or changes reflected on their boards. We’re working to mitigate the event load and restore normal performance. Updates will be provided as we learn more.

2. 4. Dezember 2025 um 19:18 UTCresolved

   This incident has been resolved.

1. 19. November 2025 um 18:28 UTCinvestigating

   Synchronizations to the Old Boards are delayed as well as rollups, duplications, archivings, deletions, conversion and description updates

2. 19. November 2025 um 19:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19. November 2025 um 19:29 UTCresolved

   This incident has been resolved.