Störungsverlauf von Proemion

1. 22. Oktober 2026 um 09:35 UTCresolved

   In Bezug auf die beiden weithin beworbenen PHP-Schwachstellen CVE-2026-109618 und CVE-2026-109619 stellen wir klar, dass Proemion die betroffene Technologie in keinem Teil seiner DataPlatform oder Nebensysteme verwendet. Wir wurden auf die Schwachstellen am 21. Oktober 13:05 Uhr aufmerksam und koordinierten sofort intern, um das Risiko zu bewerten, das auf die Proemion-Website beschränkt war. Wir haben eine statische Kopie der Website eingerichtet und die Dienste dann offline genommen, bis ein Patch bereitgestellt und installiert wurde. Zusätzlich warteten wir eine 12-stündige Abklingzeit, bevor wir die Website wieder online brachten. Es gibt keine Beweise dafür, dass die Schwachstellen erfolgreich gegen die Website verwendet wurden. Die Proemion-Website läuft auf einer separaten Infrastruktur ohne Verbindung zu unseren anderen Diensten. Wir geben diese Erklärung an alle Kunden weiter, die sie möglicherweise für ihre eigenen Zwecke benötigen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 15. Oktober 2026 um 10:17 UTCmonitoring

   Zwischen 12oct2026 und 15oct2026 hat DataPlatform keine E-Mails verschickt.

2. 15. Oktober 2026 um 10:18 UTCmonitoring

   Wir werden weiterhin auf weitere Probleme achten.

3. 15. Oktober 2026 um 10:21 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 15. Oktober 2026 um 10:14 UTCresolved

   Zwischen 12oct2026 und 15oct2026 hat DataPlatform keine E-Mails verschickt. Wir haben die Ursache identifiziert und behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 29. September 2026 um 11:47 UTCinvestigating

   Wir sind uns bewusst, dass REST APIs derzeit nicht verfügbar sind. Wir arbeiten aktiv an diesem Thema.

2. 29. September 2026 um 11:49 UTCmonitoring

   Wir haben einen Fix gefunden und eingesetzt. Wir überwachen die Dienste.

3. 29. September 2026 um 14:29 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 2. Februar 2026 um 12:25 UTCidentified

   Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.

2. 2. Februar 2026 um 15:39 UTCmonitoring

   We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

3. 3. Februar 2026 um 08:11 UTCidentified

   Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.

4. 4. Februar 2026 um 09:01 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

5. 5. Februar 2026 um 14:19 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.

6. 10. Februar 2026 um 11:54 UTCresolved

   Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again.

1. 5. November 2025 um 09:11 UTCinvestigating

   We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.

2. 5. November 2025 um 12:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5. November 2025 um 15:30 UTCresolved

   This incident has been resolved.

1. 12. September 2025 um 04:23 UTCinvestigating

   The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.

2. 12. September 2025 um 06:32 UTCidentified

   Root cause identified. Our engineers are working on fixing it.

3. 12. September 2025 um 07:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12. September 2025 um 08:15 UTCresolved

   This incident has been resolved.

1. 26. Juni 2025 um 14:45 UTCidentified

   New device activation (go-live) currently has a problem, we are recovering the services.

2. 26. Juni 2025 um 16:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26. Juni 2025 um 17:14 UTCresolved

   This incident has been resolved.

1. 8. April 2025 um 08:14 UTCinvestigating

   New device activations (go-live) currently has a problem, we are recovering the services.

2. 8. April 2025 um 08:33 UTCmonitoring

   We have identified the root case and deployed a work-around. We are monitoring the situation.

3. 8. April 2025 um 10:22 UTCresolved

   This incident has been resolved.

1. 19. März 2025 um 13:14 UTCidentified

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

2. 20. März 2025 um 06:55 UTCmonitoring

   A work-around has been implemented, we are monitoring the go live requests.

3. 20. März 2025 um 15:39 UTCresolved

   The work-around is active. Go Live requests are being handled normally again. Previously incomplete requests will be completed manually by the Proemion team.

1. 19. März 2025 um 13:13 UTCresolved

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

1. 19. Februar 2025 um 13:11 UTCinvestigating

   We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.

2. 19. Februar 2025 um 13:23 UTCidentified

   The SIM provider has identified the problem and is working on fixing it.

3. 20. Februar 2025 um 04:58 UTCidentified

   The third-party acknowledged the issue and suggested a workaround which we are considering.

4. 21. Februar 2025 um 07:11 UTCmonitoring

   The work-around has been active since yesterday night, we are monitoring the SIM card activations.

5. 21. Februar 2025 um 09:00 UTCresolved

   This incident has been resolved.

1. 31. Januar 2025 um 08:38 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 31. Januar 2025 um 10:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31. Januar 2025 um 12:26 UTCresolved

   This incident has been resolved.

1. 14. November 2024 um 14:22 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 14. November 2024 um 14:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 14. November 2024 um 14:41 UTCmonitoring

   We have restored service, it's fully operational. We are monitoring for any more adverse impact.

4. 14. November 2024 um 15:11 UTCresolved

   The incident has been resolved, we have identified the root cause.

1. 30. Juli 2024 um 08:01 UTCidentified

   At 00:41 CEST Digicert notified us of the following incident: https://www.digicert.com/support/certificate-revocation-incident We promptly verified that we were affected and are taking the necessary steps as instructed by Digicert to reissue and deploy new certificates. Based on previous experience with certificate renewals and rollouts we are confident that we can deploy new certificates before the revocation goes into effect. We expect no interruptions to services. We will post regular updates on this incident during the day.

2. 30. Juli 2024 um 09:15 UTCmonitoring

   Certificates have been renewed and are being deployed and we continue to monitor all systems for any issues.

3. 30. Juli 2024 um 11:11 UTCresolved

   This incident has been resolved.

1. 6. Mai 2024 um 10:50 UTCinvestigating

   We are currently investigating this issue.

2. 6. Mai 2024 um 10:50 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6. Mai 2024 um 10:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6. Mai 2024 um 13:57 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 7. Mai 2024 um 07:27 UTCresolved

   This incident has been resolved.

1. 11. Oktober 2023 um 10:23 UTCidentified

   Due to a power outage the new TCU activation functionality is currently not working. We have identified the root cause and are actively working to restore service.

2. 11. Oktober 2023 um 10:31 UTCidentified

   We found that the power outage also affects the availability of our real-time connectivity solution. We are continuing our work to restore service.

3. 11. Oktober 2023 um 11:00 UTCmonitoring

   All services should now be operational. We are closely monitoring them.

4. 11. Oktober 2023 um 13:19 UTCresolved

   This incident has been resolved.

1. 21. Februar 2023 um 07:21 UTCinvestigating

   We are experiencing a full system outage of the DataPlatform after our deployment today. Our engineers are working on a solution. We will update this notification as soon as we have more information.

2. 21. Februar 2023 um 07:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 21. Februar 2023 um 07:33 UTCmonitoring

   DataPlatform is back online. We are monitoring the situation.

4. 21. Februar 2023 um 09:44 UTCresolved

   The metrics are stable and back at normal levels. The incident is resolved.

1. 20. Juli 2022 um 07:48 UTCinvestigating

   We are suffering packet loss in our connectivity in one of our data centers which might affect or slow down realtime connections. Data import from third party systems may be delayed, too. We are working on it and give feedback as soon as possible.

2. 20. Juli 2022 um 09:34 UTCidentified

   One of our internet provider is currently affected by a large-scale disturbance. We continue to work together with them to resolve the issue and to minimize the impact.

3. 20. Juli 2022 um 11:31 UTCidentified

   Issue is still ongoing. We continue to work with our internet providers to resolve the issue while monitoring the health of our services.

4. 20. Juli 2022 um 20:33 UTCmonitoring

   We are no longer suffering packet loss when accessing our services. We are still monitoring the situation and will continue to work to minimize any issues that may surface.

5. 21. Juli 2022 um 10:51 UTCresolved

   There have been no issues since yesterday afternoon. We also have confirmation from our internet providers that they are no longer experiencing any issues. In total we experienced a bit under 12 hours of degraded performance which may have caused slowness accessing our Data Portal and the RealTime Dashboard. No data was lost at any time during the incident.

1. 5. März 2021 um 11:47 UTCinvestigating

   We are experiencing our Standard Portal is not accessible. Our engineers are investigating the issue.

2. 5. März 2021 um 11:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5. März 2021 um 11:49 UTCmonitoring

   Our engineers implemented a fix. We are constantly monitoring availability.

4. 5. März 2021 um 13:24 UTCresolved

   This incident has been resolved.