Störungsverlauf von Project44

1. 1. September 2026 um 16:53 UTCinvestigating

   Sehr geehrter Kunde, Wir haben derzeit ein Problem mit allen LTL-Diensten in NA Production, was dazu führt, dass Anfragen für mehrere Kunden fehlschlagen. Dies wurde als Vorfall eingestuft. Ein Rollback ist derzeit im Gange, um das Problem zu lösen, und unser Ingenieurteam behandelt dies als Priorität. Wir werden hier weiterhin Updates bereitstellen, sobald sie verfügbar sind. In Bezug auf,

2. 1. September 2026 um 17:03 UTCmonitoring

   Sehr geehrter Kunde, Ein Fix wurde implementiert und wir überwachen die Ergebnisse. Wir haben ein Rollback für das Problem mit dem LTL-Service in NA Production eingeführt und überwachen das System genau, um zu bestätigen, dass Anfragen für alle Kunden normal verarbeitet werden. Wir werden ein weiteres Update bereitstellen, sobald wir die vollständige Auflösung bestätigen können. In Bezug auf Kundensupport

3. 1. September 2026 um 17:23 UTCmonitoring

   Wir werden weiterhin auf weitere Probleme achten.

4. 1. September 2026 um 18:20 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 1. September 2026 um 16:45 UTCinvestigating

   Sehr geehrter Kunde, Wir haben derzeit ein Problem mit der Bewegungsplattform, bei der die Benutzer im Carrier keine gemeinsame Sichtbarkeit in Sendungen haben, die mit dem Carrier-Mieter für Sichtbarkeitszwecke geteilt wurden. Unser Engineering-Team untersucht dieses Problem vorrangig und wir werden hier Updates bereitstellen, sobald sie verfügbar sind. In Bezug auf Kundensupport

2. 1. September 2026 um 17:21 UTCinvestigating

   Sehr geehrter Kunde, Unser Engineering-Team hat das Problem identifiziert und arbeitet aktiv an einer Lösung. Wir werden hier weiterhin Updates bereitstellen, wenn weitere Fortschritte erzielt werden. In Bezug auf Kundensupport

3. 1. September 2026 um 17:21 UTCidentified

   Sehr geehrter Kunde, Unser Engineering-Team hat das Problem identifiziert und arbeitet aktiv an einer Lösung. Wir werden hier weiterhin Updates bereitstellen, wenn weitere Fortschritte erzielt werden. In Bezug auf Kundensupport

4. 1. September 2026 um 18:27 UTCmonitoring

   Sehr geehrter Kunde, Unser Engineering-Team hat einen Fix implementiert und verarbeitet jetzt die Sendungen, die für die gemeinsame Sichtbarkeit einer Wiederaufbereitung bedürfen. Wir werden hier aktualisieren, sobald dies gelöst ist. In Bezug auf Kundensupport

5. 1. September 2026 um 21:51 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 26. August 2026 um 11:41 UTCinvestigating

   Sehr geehrter Kunde, Wir erleben derzeit eine Störung des Container Track & Trace (CTT) -Systems, die sich auf Kunden auswirken kann, die CTT-Dienste nutzen. Wir entschuldigen uns aufrichtig für alle Unannehmlichkeiten, die dies verursachen könnte. Unser Engineering-Team untersucht das Problem aktiv und arbeitet daran, es so schnell wie möglich zu lösen. Als Unternehmen bleiben wir verpflichtet, unseren Kunden zuverlässige, hochverfügbare Dienstleistungen zu liefern. Wenn Sie Fragen haben oder weitere Hilfe benötigen, kontaktieren Sie uns bitte unter [email protected]. Vielen Dank für Ihr anhaltendes Vertrauen. Best Regards, Kundensupport

2. 26. August 2026 um 16:59 UTCmonitoring

   Sehr geehrter Kunde, Unser Engineering-Team hat die Ursache der Störung des Container Track & Trace (CTT) -Systems identifiziert und eine Lösung implementiert. Wir beobachten das System genau, um sicherzustellen, dass die Dienste weiterhin wie erwartet funktionieren. Wir schätzen Ihre Geduld und Ihr Verständnis, während wir daran arbeiten, den normalen Service wiederherzustellen. Wir werden Sie weiterhin auf dem Laufenden halten und Updates bereitstellen, sobald weitere Informationen verfügbar sind. Als Unternehmen bleiben wir verpflichtet, unseren Kunden zuverlässige, hochverfügbare Dienstleistungen zu liefern. Wenn Sie Fragen haben oder weitere Hilfe benötigen, kontaktieren Sie uns bitte unter [email protected]. Best Regards, Kundensupport

3. 27. August 2026 um 09:25 UTCresolved

   Sehr geehrter Kunde, Die Störung des Container Track & Trace (CTT) -Systems wurde behoben. Unser Engineering-Team hat bestätigt, dass die betroffenen Dienste wieder normal sind, und wir haben bestätigt, dass das Container Track & Trace (CTT)-System wie erwartet funktioniert. Wir entschuldigen uns aufrichtig für alle Unannehmlichkeiten, die dieses Problem verursacht haben könnte, und schätzen Ihre Geduld und Ihr Verständnis sehr, während wir daran gearbeitet haben, es zu lösen. Als Unternehmen bleiben wir verpflichtet, unseren Kunden zuverlässige, hochverfügbare Dienstleistungen zu liefern. Wenn Sie Fragen haben oder weitere Hilfe benötigen, kontaktieren Sie uns bitte unter [email protected]. Vielen Dank für Ihr anhaltendes Vertrauen. Best Regards, Kundensupport

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 27. Juli 2026 um 11:51 UTCinvestigating

   Sehr geehrter Kunde, Wir erleben derzeit eine Verzögerung bei der Verarbeitung von Seefrachtdaten. Infolgedessen können sich Sendungsaktualisierungen in Bewegung verzögern. Während dieser Zeit sind die neuesten Versanddaten weiterhin in CTT verfügbar, jedoch können sich die in Bewegung angezeigten Versandaktualisierungen verzögern. Unser Ingenieurteam untersucht das Problem aktiv und arbeitet daran, den normalen Service wiederherzustellen. Als Unternehmen bleiben wir verpflichtet, unseren Kunden zuverlässige, hochverfügbare Dienstleistungen zu liefern. Wenn Sie Fragen haben oder weitere Hilfe benötigen, kontaktieren Sie uns bitte unter [email protected]. Vielen Dank für Ihre Geduld und Ihr anhaltendes Vertrauen. In Bezug auf Kundensupport

2. 27. Juli 2026 um 17:29 UTCmonitoring

   Sehr geehrter Kunde, Unser Engineering-Team hat die Ursache für die Verzögerung der Seefrachtdaten identifiziert und eine Lösung wurde implementiert. Wir beobachten das System genau, um sicherzustellen, dass die Dienste weiterhin wie erwartet funktionieren. Wir schätzen Ihre Geduld und Ihr Verständnis, während wir daran arbeiten, dieses Problem zu lösen. Wir werden Sie weiterhin auf dem Laufenden halten und Updates bereitstellen, sobald weitere Informationen verfügbar sind. Als Unternehmen bleiben wir verpflichtet, unseren Kunden zuverlässige, hochverfügbare Dienstleistungen zu liefern. Wenn Sie Fragen haben oder weitere Hilfe benötigen, kontaktieren Sie uns bitte unter [email protected]. Best Regards, Kundensupport

3. 28. Juli 2026 um 10:06 UTCresolved

   Sehr geehrter Kunde, Das Problem, das Verzögerungen bei der Verarbeitung von Seefrachtdaten verursacht, wurde behoben. Unser Engineering-Team hat bestätigt, dass die Verarbeitung wieder normal ist, und die Versandaktualisierungen fließen nun wie erwartet sowohl in Movement als auch in CTT. Wir haben überprüft, dass die betroffenen Dienste normal funktionieren. Wir entschuldigen uns aufrichtig für alle Unannehmlichkeiten, die dieses Problem verursacht haben könnte, und schätzen Ihre Geduld und Ihr Verständnis, während wir daran gearbeitet haben, es zu lösen. Als Unternehmen bleiben wir verpflichtet, unseren Kunden zuverlässige, hochverfügbare Dienstleistungen zu liefern. Wenn Sie Fragen haben oder weitere Hilfe benötigen, kontaktieren Sie uns bitte unter [email protected]. Vielen Dank für Ihr anhaltendes Vertrauen. Best Regards, Kundensupport

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Juli 2026 um 18:12 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting Movement in the NA Production environment. Some customers using specific internet service providers (ISPs) may be unable to log in to Movement. Our engineering team is actively investigating the issue and working to identify the root cause. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. 8. Juli 2026 um 20:01 UTCidentified

   Dear Valued Customer, We are continuing to investigate an issue affecting Movement in the NA Production environment. Based on our investigation, we have narrowed the issue to customers using Spectrum and Xfinity as their internet service provider (ISP), who may be unable to log in to Movement. We are actively working with Spectrum and Xfinity to help resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work toward a resolution. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

3. 9. Juli 2026 um 15:22 UTCresolved

   Dear Valued Customer, The issue affecting Movement login in the NA Production environment has been resolved. Our investigation determined that the issue impacted some customers using specific internet service providers (ISPs). We have confirmed that affected users are now able to successfully log in to Movement, and service has been restored. We apologize for the inconvenience and appreciate your patience throughout this incident. If you continue to experience login issues, please contact **[[email protected]](mailto:[email protected])**. Best Regards, Customer Support Team

1. 30. Juni 2026 um 19:53 UTCinvestigating

   Dear Valued Customer, We are currently experiencing an issue affecting Driver Text Messaging in Yard Management (YMS). Customers may experience delays or failures in outbound SMS notifications to drivers. As a result, driver text messages may remain in a pending state and not be delivered. Current Status: Our engineering team is actively investigating the issue and working to restore the service as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. 1. Juli 2026 um 12:28 UTCmonitoring

   Dear Valued Customer, Our Engineering team has implemented a fix for the Driver Text Messaging issue. The functionality is now operating normally, and we are actively monitoring the system to ensure continued stability. Regards, Customer Support Team

3. 2. Juli 2026 um 03:51 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Driver Text Messaging functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to send and receive driver text messages as expected without any further disruption. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards, Customer Support Team

1. 25. Juni 2026 um 17:19 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting the Driveview App in the North America and Europe production environment, which is preventing drivers from starting tracking for shipments. The service is partially affected, and we are working to identify the root cause and restore full functionality as quickly as possible. At this time, shipment tracking initiation may be unavailable for some users. We appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. 25. Juni 2026 um 17:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 25. Juni 2026 um 17:45 UTCresolved

   Dear Valued Customer, The issue affecting the DriveView App in the North America and Europe production environments has been resolved. Our team has implemented the necessary fixes, and the service has been fully restored. Drivers should now be able to successfully start tracking for shipments, and shipment tracking initiation is functioning as expected. We sincerely appreciate your patience and understanding while we worked to resolve this issue. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you continue to experience any issues or have any questions, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 17. Juni 2026 um 19:52 UTCidentified

   Sehr geehrter Kunde, Nach der kürzlich von FedEx durchgeführten Migration zu Webhook-basierten Events hat project44 mehrere Probleme identifiziert, die eine Teilmenge der Last Mile-Sendungen betreffen. Wir teilen dies proaktiv, um eine vollständige Transparenz darüber zu gewährleisten, was wir verfolgen und wo die Dinge stehen. Erforderliche Maßnahmen Zu diesem Zeitpunkt sind keine Maßnahmen von Kunden erforderlich. Bekannte Themen- • Fehlende Tracking-Ereignisse – Einige Sendungen erhalten keine Ereignisse, nachdem sie den Webhook abonniert haben, wodurch sie in einem geplanten oder Transit-Status stecken bleiben. • Fehlender Veranstaltungsort und / oder UTC-Offset - Bei einigen Sendungen werden Ereignisse ohne Orts- und/oder UTC-Offsetdaten empfangen. Dies wird am häufigsten bei dem gelieferten Ereignis angezeigt und kann sich auf die Genauigkeit der Lieferzeitstempel und die nachgelagerte Berichterstattung oder Workflows auswirken, die auf diesen Informationen beruhen. • Status Mapping Korrekturen — Der Webhook führt neue Ausnahmecodes ein, die noch nicht in unserem System abgebildet sind, was dazu führt, dass einige Ausnahmen für Sendungen als Standard-Transitereignisse auftauchen, anstatt korrekt gekennzeichnet zu werden. • EDD-Aktualisierung nach Auslieferung - In einer kleinen Anzahl von Fällen werden die geschätzten Liefertermine (EDD) aktualisiert, nachdem ein geliefertes Ereignis bereits empfangen wurde. project44 arbeitet aktiv mit dem technischen Support von FedEx und unserem internen Engineering-Team zusammen, um jeden dieser Punkte zu untersuchen und zu lösen. Wir werden Updates bereitstellen, da es sinnvolle Entwicklungen zu teilen gibt. Wir schätzen Ihr Verständnis und Ihre Geduld in dieser Zeit. Bei project44 bleiben wir verpflichtet, unseren Kunden zuverlässige, hochverfügbare Dienstleistungen zu liefern. Wenn Sie Fragen oder Bedenken haben, kontaktieren Sie uns bitte unter [email protected] Beste Grüße, Customer Support Team Projekt44

2. 23. Juli 2026 um 12:26 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 18. Mai 2026 um 09:32 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a global issue affecting the Movement Export (Emails) functionality. As a result, users may be unable to receive movement-related emails for export and other purposes at this time. Our team is actively investigating the issue and working to restore the service as quickly as possible. We will continue to provide updates as more information becomes available and once the service has been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while we work toward resolution. As an organization, we remain committed to delivering reliable and highly available services to our customers. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. 18. Mai 2026 um 17:00 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing issue affecting the Movement Export (Emails) functionality. Our engineering team has identified the underlying issue and is actively working on remediation efforts to restore the service. At this time, users may continue to experience delays or failures in receiving movement-related emails for export and other operational purposes, while all other platform functionality continues to operate as expected. We are closely monitoring the situation and continuing to work toward full resolution. We will continue to share further updates as additional information becomes available and once the service has been fully restored. We sincerely apologize for the inconvenience caused and greatly appreciate your continued patience and understanding while we work to resolve this matter. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

3. 19. Mai 2026 um 04:47 UTCidentified

   Dear Valued Customer, We would like to provide a further update regarding the ongoing issue impacting the Movement Export (Emails) functionality. Our engineering team continues to actively investigate and work toward full remediation of the identified issue. At this time, users may still experience delays or failures in receiving movement-related export emails and other operational email notifications. All other platform functionality continues to operate as expected. Our teams remain fully engaged in monitoring system behavior, validating corrective actions, and working to restore the affected service as quickly and safely as possible. We will continue to provide updates as additional information becomes available and once full service restoration has been confirmed. We sincerely apologize for the continued inconvenience and appreciate your patience and understanding while we work through this issue. If you have any questions or require further assistance, please contact us at support@project44.

4. 19. Mai 2026 um 11:23 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Movement Export (Emails) functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to successfully receive movement-related export emails and other operational email notifications without further disruption. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 8. Mai 2026 um 10:55 UTCidentified

   Dear valued Customer, We are currently experiencing a global outage affecting the CSS (Sailing Schedules) product. As a result, CSS is currently unavailable. Our team has identified the root cause of the issue and is actively working to restore service. We will provide further updates as soon as the service is back online. We apologize for any inconvenience this may cause and appreciate your patience as we resolve the issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. 8. Mai 2026 um 12:14 UTCresolved

   Dear valued Customer, We are pleased to inform you that the issue affecting the CSS (Sailing Schedules) product has been fully resolved, and the service is now available. Our team identified the root cause of the outage and implemented the necessary fixes to restore full functionality. The incident has been resolved completely. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout the incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 8. Mai 2026 um 08:43 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a temporary issue affecting access to the ghTrack portal due to a license expiration from our third-party service provider. Our engineering team is actively working to resolve the issue, and we are treating this as a priority. We will continue to provide updates as more information becomes available. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

2. 8. Mai 2026 um 09:16 UTCmonitoring

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has now been resolved. Our engineering team is actively monitoring the system to ensure continued stability and performance. At this time, services are operating normally. We will continue to keep a close watch and provide updates if any new information arises. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

3. 8. Mai 2026 um 09:42 UTCresolved

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has been fully resolved. All services are now operating normally, and our systems remain stable following a period of monitoring. We appreciate your patience and understanding while we worked to restore service. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

1. 5. Mai 2026 um 17:06 UTCidentified

   Dear Valued Customer, We are currently investigating an issue affecting SMS notifications across both Appointment Manager and the DriveView app in the North America region. Drivers in NA region are not receiving text messages at this time. The issue has been traced to our upstream SMS service provider. Our engineering team is actively engaged with the provider to determine the cause and restore service as quickly as possible. Other Appointment Manager and DriveView functionality remains available. We will share another update as soon as we have more information. Regards, Customer Support.

2. 6. Mai 2026 um 07:15 UTCidentified

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region, which has been identified by our upstream SMS service provider as related to toll-free number verification and is currently under priority review by their dedicated verification team. Currently, SMS/text message notifications remain unavailable in the North America region, while all other Appointment Manager and DriveView functionality continues to operate normally. We are closely monitoring progress with our provider and will share further updates as soon as there is a change in status or a more precise estimated resolution time, and we sincerely apologize for the inconvenience while appreciating your continued patience as we work to resolve this issue as quickly as possible. Regards, Customer Support.

3. 6. Mai 2026 um 13:40 UTCidentified

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. The issue, related to toll-free number verification by our upstream SMS provider, remains under priority review by their dedicated verification team. Currently, SMS/text message notifications continue to be unavailable in the North America region, while all other functionalities of Appointment Manager and DriveView continues to operate normally. We remain in close coordination with our provider and are actively monitoring progress. We will provide further updates as soon as there is any change in status or a more precise estimated time for resolution.We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support.

4. 6. Mai 2026 um 22:25 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. Following discussions with our upstream SMS providers, the required remediation steps have been completed and are currently under expedited review by their verification teams. In parallel, backend code changes to route US-region traffic through an alternate provider have also been completed and successfully tested. The corresponding number registration process is currently under review by the provider. At this time, SMS/text message notifications in the North America region continue to remain unavailable while these verification and registration processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We remain in close coordination with both providers and are actively following up to expedite resolution. We will share further updates as soon as there is any change in status or a more precise estimated timeline for restoration of SMS services. We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support

5. 7. Mai 2026 um 07:32 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager, Yard Visibility and the DriveView app in the North America region. The required remediation steps have been completed; however, they remain under review by our upstream SMS providers’ verification teams. In parallel, the number registration process for the alternate SMS provider is also still under review. We continue to actively track this issue and are treating it as a high priority. Our teams are exploring all possible options to expedite the review and resolution process and are closely following up with the providers. At this time, SMS/text message notifications in the North America region remain unavailable while these processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We will provide further updates as soon as there is any progress or a clearer timeline for restoration. We sincerely apologize for the inconvenience and appreciate your continued patience and understanding. Regards, Customer Support

6. 7. Mai 2026 um 17:49 UTCidentified

   Dear Valued Customer, Our engineering team is actively collaborating with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

7. 8. Mai 2026 um 06:30 UTCidentified

   Dear Valued Customer, Our engineering team is currently working with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

8. 8. Mai 2026 um 15:51 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue has been resolved and services are now fully restored. SMS messages are being delivered successfully, and the platform is operating normally. We sincerely appreciate your patience and understanding while our engineering team worked with the upstream SMS service provider to address the issue. If you continue to experience any problems, please feel free to contact our support team. Regards, Customer Support

1. 4. Mai 2026 um 15:26 UTCidentified

   Dear Valued Customer, The carrier PYLE (A.DuiePYLE) is currently experiencing an API disruption on their end. As a result, rating and dispatch functionalities are impacted. Our team is actively monitoring the situation and we will share further updates as soon as more information becomes available. Regards, Customer Support

2. 4. Mai 2026 um 20:06 UTCresolved

   Dear Valued Customer, The issue from the carrier PYLE (A.DuiePYLE) has been resolved. Regards, Customer Support

1. 30. April 2026 um 22:00 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a partial service disruption affecting the Appointment Manager in our North America Production environment. Some customers may find that their shipments are not being processed as expected. Our team is actively investigating the root cause and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer support.

2. 30. April 2026 um 22:59 UTCmonitoring

   Dear Valued Customer, A fix has been implemented for the Appointment Manager partial service disruption in the North America Production environment. Our teams are actively monitoring the system to ensure continued stability, and shipments should now be processing as expected. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

3. 1. Mai 2026 um 00:32 UTCresolved

   Dear Valued Customer, The issue affecting the Appointment Manager in our North America Production environment has been resolved. All services are now functioning as expected, and shipments are being processed normally. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Regards,
Customer Support

1. 29. April 2026 um 15:48 UTCidentified

   Dear Valued Customer, We have been notified by the carrier TForce that they are currently experiencing a system outage impacting rating services. Our team is actively monitoring the situation and we will provide further updates as soon as additional information is received from the carrier. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. 29. April 2026 um 16:20 UTCresolved

   Dear Valued Customer, Tforce has confirmed that their system has been restored. Regards, Customer Support

1. 29. April 2026 um 09:46 UTCinvestigating

   Dear valued Customer, We are currently experiencing delays in tracking updates for all modes (Truckload, LTL, Ocean, and other tracking services) within our EU Production environment. Our team is actively working to resolve the issue, and a roll-back is in progress to restore normal update intervals. At this time, customers in the EU region may see delayed tracking information across all channels. We appreciate your patience and understanding while we work to resolve this as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. 29. April 2026 um 13:38 UTCmonitoring

   Dear Valued Customer, Our engineering team is actively monitoring system stability and will continue to provide updates as more information becomes available. Regards, Customer Support

3. 29. April 2026 um 20:26 UTCmonitoring

   Dear Valued Customer, Our engineering team continues to closely monitor system stability and will share updates as additional information becomes available. Regards, Customer Support

4. 30. April 2026 um 04:53 UTCmonitoring

   Dear Valued Customer, Our engineering team continues to closely monitor the system, and stability is being observed. Tracking updates are gradually returning to normal intervals across all modes in the EU Production environment. We will continue to monitor the situation closely and share further updates as more information becomes available. Regards, Customer Support

5. 30. April 2026 um 08:11 UTCmonitoring

   Dear Valued Customer, The issue remains under monitoring. While most services have stabilized, Truckload tracking in the EU has not yet fully recovered. Our engineering team continues to closely monitor the situation and will provide further updates as needed. Regards, Customer Support

6. 30. April 2026 um 14:15 UTCmonitoring

   Dear Valued Customer, The system is stable and operating as expected; however, Truckload tracking in the EU region is still in the process of recovery. We will continue to closely monitor the situation to ensure everything is functioning as expected. Thank you for your continued patience and understanding. Regards, Customer Support

7. 30. April 2026 um 20:09 UTCresolved

   Dear Valued Customer, All services are now functioning as expected, and system stability has been fully restored. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your patience and continued trust. Regards, Customer Support

1. 16. April 2026 um 20:01 UTCidentified

   Dear Valued Customer, We are currently experiencing an issue affecting Yard Management System (YMS) . Users may experience errors when attempting to move tasks or spots on the tablets. Our engineering team has identified the issue and is actively working on a fix. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Regards, Customer support.

2. 16. April 2026 um 21:46 UTCmonitoring

   Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

3. 16. April 2026 um 23:27 UTCresolved

   Dear Valued Customer, The Issue: YMS system displayed "invalid task to location" error during task moves has been resolved, The root cause has been addressed, and remediation steps have been applied and all affected services are now operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 6. April 2026 um 18:36 UTCidentified

   Dear Valued Customer, We are currently experiencing an issue affecting the Tracking Page in Getconvey within our North America production environment. Some users may encounter intermittent time-out errors when accessing the project44 Tracking Page. Our team has identified the underlying cause and is actively working to implement a fix. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

2. 6. April 2026 um 20:45 UTCmonitoring

   Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

3. 7. April 2026 um 10:29 UTCresolved

   Dear Valued Customer, The issue affecting the Tracking Page in Getconvey within our North America production environment has been resolved. The project44 Tracking Page is now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 2. April 2026 um 20:30 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting our Last Mile product. Some customers may experience delays when attempting to submit and process orders, resulting in slower-than-usual system performance. Our engineering team is actively working to resolve this issue and mitigate any impact as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. 2. April 2026 um 21:27 UTCinvestigating

   Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

3. 2. April 2026 um 21:28 UTCresolved

   Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 2. April 2026 um 18:58 UTCinvestigating

   Dear Valued Customer, We are currently investigating a partial service disruption affecting our Last Mile product. Some users are experiencing difficulties logging into the application. Our team is actively working to resolve the issue and restore full access as quickly as possible. At this time, only login functionality is impacted; all other functions like ingestion remain fully operational. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

2. 2. April 2026 um 19:39 UTCresolved

   Dear Valued Customer, Our engineering team has resolved the issue affecting the Last Mile platform. The application is now fully accessible and operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.