Störungsverlauf von Propay

1. 22. Oktober 2026 um 16:28 UTCresolved

   Wir wurden darauf aufmerksam gemacht, dass es ein Problem bei der Verarbeitung einiger Erstattungen gab, die eingeleitet wurden 10/7/26. Wir haben alle Transaktionen, die nicht erfolgreich zurückerstattet wurden, identifiziert und erneut eingereicht, und unser SPM-Team wird mit Partnern aller betroffenen Händler in Kontakt treten, mit spezifischen Transaktionsinformationen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 5. Oktober 2026 um 17:37 UTCinvestigating

   Um 1:00 Uhr (MDT) am Mittwoch, den 7. Oktober 2026 wird das Datenbanksystem gewartet. Die Berichterstattung wird sich aufgrund der Wartung leider verzögern. Wir erwarten nicht, dass die Verzögerung mehr als ein paar Stunden beträgt.

2. 7. Oktober 2026 um 13:12 UTCresolved

   Die Wartung ist abgeschlossen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 17. September 2026 um 21:22 UTCinvestigating

   Wir sind uns des Problems der verzögerten Finanzierung für einige Händler bewusst. Unsere Teams arbeiten daran, das Problem so schnell wie möglich zu identifizieren und zu lösen.

2. 17. September 2026 um 21:35 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

3. 17. September 2026 um 21:50 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 14. Juli 2026 um 16:18 UTCinvestigating

   Um 3:00 Uhr (MT) am Donnerstag, den 16. Juli, wird das Datenbanksystem monatlich gewartet. Wir erwarten in diesem Zeitraum nicht mehr als 5 Minuten Unterbrechung des Dienstes.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 10. Juli 2026 um 20:35 UTCidentified

   We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.

2. 13. Juli 2026 um 14:41 UTCresolved

   This incident has been resolved.

1. 12. Juni 2026 um 20:55 UTCinvestigating

   We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.

2. 13. Juni 2026 um 01:39 UTCresolved

   This incident has been resolved.

1. 29. Mai 2026 um 19:37 UTCinvestigating

   We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.

2. 30. Mai 2026 um 14:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1. Juni 2026 um 19:16 UTCresolved

   This incident has been resolved.

1. 29. Mai 2026 um 14:27 UTCinvestigating

   We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

2. 29. Mai 2026 um 15:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29. Mai 2026 um 17:43 UTCresolved

   This incident has been resolved, with traffic normalizing effective 10:45am MT.

1. 12. Mai 2026 um 21:09 UTCinvestigating

   At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.

2. 13. Mai 2026 um 13:52 UTCresolved

   This incident has been resolved.

1. 30. April 2026 um 17:08 UTCinvestigating

   We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.

2. 1. Mai 2026 um 16:02 UTCresolved

   This incident has been resolved. We have corrected the issue and any chargebacks processed in error, have been refunded.

1. 22. April 2026 um 13:12 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 22. April 2026 um 21:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22. April 2026 um 21:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 22. April 2026 um 21:10 UTCresolved

   This incident has been resolved.

1. 15. April 2026 um 21:26 UTCinvestigating

   We are aware of an issue affecting the test environment. Our teams are working to correct the issue and will provide updates as they are available.

2. 16. April 2026 um 14:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16. April 2026 um 19:00 UTCresolved

   This incident has been resolved.

1. 21. April 2026 um 17:57 UTCresolved

   We are currently investigating an issue impacting a subset of Flash Funds transactions processed through VISA Direct. We believe the failures are occurring on select transactions where the recipient card is a Mastercard, though not all Mastercard transactions are affected. As a result, some partners may experience intermittent Flash Funds failures when sending payouts to certain Mastercard cards. Our teams are actively working with Visa to identify the root cause and implement a resolution.

1. 30. März 2026 um 16:13 UTCidentified

   We are aware of an issue affecting partners using GP API. We have observed an increase in 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.

2. 30. März 2026 um 21:50 UTCmonitoring

   Our teams have located the cause of the issue and will be implementing a fix overnight to address it.

3. 31. März 2026 um 15:03 UTCresolved

   This incident has been resolved as of March 30 at 11pmMT/1amET.

1. 12. März 2026 um 20:07 UTCresolved

   We are aware of an issue that prevented some tokenized transactions from being processed between 1:11pm ET to 2:54pm ET on the ProPay-Portico solution. This issue has been identified and resolved, and tokenized transaction processing should be working without incident currently.

1. 13. Februar 2026 um 01:46 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Sweep (Deposit Detail) Reports, which started with sweep bank deposit processes after 4am mountain time today. The bank deposit processes were successful, but the reports were not produced and delivered. Our teams are working to correct the issue and deliver the delayed reports.

2. 13. Februar 2026 um 02:55 UTCidentified

   Our teams have corrected the underlying issue and are working on the needed changes to deliver the missing reports.

3. 13. Februar 2026 um 04:02 UTCmonitoring

   Delayed reports are now delivering.

4. 13. Februar 2026 um 04:13 UTCresolved

   Reports should be delivered now. Please contact Partner Support for any remaining missing reports.

1. 11. Februar 2026 um 16:52 UTCresolved

   We are aware of an issue that was preventing some transactions from being processed. Incident timeline: 7:14 AM to 9:30 AM MT The issue has been resolved.

1. 10. Februar 2026 um 15:25 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 10. Februar 2026 um 17:41 UTCresolved

   This incident has been resolved.

1. 6. Januar 2026 um 21:01 UTCidentified

   We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts. We are working on correcting the issue and generating the missing reports.

2. 7. Januar 2026 um 00:24 UTCmonitoring

   We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.

3. 7. Januar 2026 um 16:38 UTCresolved

   We have regenerated the known missing files that were still pending and this issue is now resolved. Please contact our teams if there are any missing Gross Billing reports for specific merchants.

1. 27. Dezember 2025 um 17:49 UTCinvestigating

   We are aware of an issue of delayed funding for some merchants. Our teams working to identify and resolve the issue as quickly as possible.

2. 28. Dezember 2025 um 00:52 UTCresolved

   This incident has been resolved.