Störungsverlauf von Quantify Technologies

App in Jira does not respond

Beginn 14. November 2023 um 15:55 UTC 4h 41m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Quantify Frontend

14. November 2023 um 15:55 UTCinvestigating
The app in Jira doesn't load. Backend services operate in normal mode. No data loss is expected.
14. November 2023 um 17:19 UTCmonitoring
A fix has been implemented and we are monitoring the results.
14. November 2023 um 20:36 UTCresolved
This incident has been resolved.

Incorrect subscription status

Beginn 19. September 2023 um 21:26 UTC 18h 56m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Quantify Frontend

19. September 2023 um 21:26 UTCinvestigating
We are currently investigating this issue.
19. September 2023 um 21:59 UTCidentified
The issue has been identified and a fix is being implemented.
20. September 2023 um 05:04 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20. September 2023 um 16:22 UTCresolved
This incident has been resolved.

App pages don't respond

Beginn 4. April 2023 um 23:54 UTC 2h 3m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Quantify Backend

4. April 2023 um 23:54 UTCinvestigating
We are currently investigating this issue.
5. April 2023 um 01:57 UTCresolved
This incident has been resolved.

Outage

Beginn 14. September 2022 um 09:00 UTC 11h 0m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Quantify Frontend

14. September 2022 um 17:53 UTCinvestigating
We are currently investigating this issue.
14. September 2022 um 18:31 UTCmonitoring
A fix has been implemented and we are monitoring the results.
14. September 2022 um 18:31 UTCmonitoring
We are continuing to monitor for any further issues.
14. September 2022 um 20:00 UTCresolved
This incident has been resolved.

Database outage

Beginn 16. August 2021 um 21:12 UTC 9d 5h

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Quantify BackendQuantify Frontend

16. August 2021 um 21:12 UTCidentified
The issue has been identified and a fix is being implemented.
17. August 2021 um 01:59 UTCidentified
We are continuing to work on a fix for this issue.
17. August 2021 um 03:22 UTCmonitoring
A fix has been implemented and we are monitoring the results.
18. August 2021 um 02:26 UTCmonitoring
We are continuing to monitor for any further issues.
19. August 2021 um 17:23 UTCmonitoring
Mitigation activities are still in progress.
23. August 2021 um 16:39 UTCmonitoring
We've made good progress over the weekend with a number of optimizations and reduced the backlog of data processing. However, service remains in the downgraded state with some potential interruptions.
26. August 2021 um 02:18 UTCresolved
This incident has been resolved.

Service Temporarily Unavailable

Beginn 24. Mai 2021 um 22:29 UTC 5h 40m

OutageKritischer Vorfall

Betroffene Komponenten

Quantify Frontend

24. Mai 2021 um 22:29 UTCinvestigating
We are currently investigating this issue.
24. Mai 2021 um 22:54 UTCidentified
The issue has been identified and a fix is being implemented.
25. Mai 2021 um 03:49 UTCmonitoring
A fix has been implemented and we are monitoring the results.
25. Mai 2021 um 04:09 UTCresolved
This incident has been resolved.

App is unresponsive

Beginn 2. März 2021 um 22:44 UTC 1h 57m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Quantify BackendQuantify Frontend

2. März 2021 um 22:44 UTCinvestigating
We are currently investigating this issue.
3. März 2021 um 00:05 UTCidentified
The issue has been identified and a fix is being implemented.
3. März 2021 um 00:38 UTCidentified
We are continuing to work on a fix for this issue.
3. März 2021 um 00:41 UTCresolved
The issue was caused by the cloud firewall that started blocking traffic. Firewall rules were updated with further investigation of the root cause.

Static assets don't load in some environments

Beginn 4. Januar 2021 um 21:18 UTC 19h 51m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Quantify Frontend

4. Januar 2021 um 21:18 UTCinvestigating
We are currently investigating this issue.
5. Januar 2021 um 02:16 UTCidentified
The issue has been identified and a fix is being implemented.
5. Januar 2021 um 02:43 UTCmonitoring
A fix has been implemented and we are monitoring the results.
5. Januar 2021 um 17:09 UTCresolved
This incident has been resolved.

Delayed data processing

Beginn 10. November 2020 um 04:12 UTC 12h 30m

IssuesGeringfügiger Vorfall

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Quantify Backend

10. November 2020 um 04:12 UTCmonitoring
A fix has been implemented and we are monitoring the results.
10. November 2020 um 16:42 UTCresolved
This incident has been resolved.

High number of errors

Beginn 3. August 2020 um 18:39 UTC 18h 9m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Quantify Backend

3. August 2020 um 18:39 UTCinvestigating
We are currently investigating this issue.
4. August 2020 um 00:46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4. August 2020 um 12:48 UTCresolved
This incident has been resolved.

Delayed data processing due to data migration

Beginn 9. Juni 2020 um 19:22 UTC 2d 23h

Pending

Betroffene Komponenten

Quantify Backend

9. Juni 2020 um 19:22 UTCmonitoring
This is a planned operation. Apologies for the inconvenience.
12. Juni 2020 um 18:55 UTCresolved
This incident has been resolved.

Backend data processing is delayed

Beginn 7. April 2020 um 23:46 UTC 6h 29m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Quantify Backend

7. April 2020 um 23:46 UTCinvestigating
We are currently investigating this issue.
8. April 2020 um 04:00 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8. April 2020 um 19:30 UTCresolved
This incident has been resolved.

Issues with DNS

Beginn 16. März 2020 um 05:26 UTC 19m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Quantify BackendQuantify Frontend

16. März 2020 um 05:26 UTCmonitoring
A fix has been implemented and we are monitoring the results.
16. März 2020 um 19:36 UTCresolved
This incident has been resolved.