Störungsverlauf von Realvnc

1. 10. September 2026 um 15:14 UTCinvestigating

   Wir untersuchen derzeit dieses Problem.

2. 10. September 2026 um 18:36 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 10. September 2026 um 19:08 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

4. 10. September 2026 um 19:40 UTCidentified

   Wir arbeiten weiter an einer Lösung für dieses Problem.

5. 10. September 2026 um 20:33 UTCidentified

   Wir setzen derzeit einen Fix für dieses Problem ein

6. 10. September 2026 um 20:57 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

7. 11. September 2026 um 08:36 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. August 2026 um 18:34 UTCidentified

   Kunden können Probleme beim Herstellen von Cloud-Verbindungen haben. Wir arbeiten an diesem Thema. Wir entschuldigen uns für jegliche Unannehmlichkeiten.

2. 20. August 2026 um 19:04 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

3. 21. August 2026 um 08:17 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 19. August 2026 um 14:47 UTCinvestigating

   Wir sind uns eines Problems mit der Cloud-Konnektivität bewusst, das eine kleine Anzahl von Kunden betrifft. Wir untersuchen derzeit die Ursache dieses Problems.

2. 19. August 2026 um 14:48 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

3. 19. August 2026 um 17:42 UTCidentified

   Wir haben ein Problem identifiziert, das dazu führt, dass einige Benutzer einen falschen Status und eine falsche Nutzung sehen

4. 19. August 2026 um 18:13 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

5. 20. August 2026 um 08:16 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 13. August 2026 um 14:09 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse

2. 14. August 2026 um 07:11 UTCresolved

   This incident has been resolved.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 13. August 2026 um 13:13 UTCidentified

   The cause of the issue has been identified and we are currently rolling out a fix.

2. 13. August 2026 um 13:59 UTCresolved

   This incident has been resolved.

1. 5. August 2026 um 14:15 UTCinvestigating

   Uns ist ein Problem mit der Cloud-Konnektivität und dem Management-Portal bekannt und wir untersuchen derzeit

2. 5. August 2026 um 14:19 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 5. August 2026 um 15:31 UTCidentified

   The cause of the issue has now been identified and we are currently rolling out a fix.

4. 5. August 2026 um 16:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6. August 2026 um 08:54 UTCresolved

   This incident has been resolved.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 14. Juli 2026 um 18:56 UTCidentified

   Wir sind uns eines Problems mit der Cloud-Konnektivität bewusst, das eine kleine Anzahl von Kunden betrifft. Das Problem wurde identifiziert und ein Fix wird implementiert.

2. 14. Juli 2026 um 19:56 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

3. 15. Juli 2026 um 09:53 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 28. Mai 2026 um 09:55 UTCinvestigating

   We are currently investigating an issue where some users are unable to login to the RealVNC Connect Portal.

2. 28. Mai 2026 um 09:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28. Mai 2026 um 10:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28. Mai 2026 um 15:21 UTCresolved

   This incident has been resolved.

1. 18. November 2025 um 12:04 UTCinvestigating

   One of our 3rd party providers (Cloudflare) is currently experiencing a network incident which has affected access to the RealVNC website and RealVNC Connect management portals. We will provide more details as information becomes available.

2. 18. November 2025 um 12:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 18. November 2025 um 14:11 UTCidentified

   Cloudflare have identified the issue and are fixing the affected components.

4. 18. November 2025 um 14:51 UTCmonitoring

   Cloudflare have implemented a fix and the incident appears to be resolved. We are continuing to monitor.

5. 19. November 2025 um 08:19 UTCresolved

   This incident has been resolved.

1. 21. Oktober 2025 um 15:31 UTCidentified

   We have identified the issue and are working on a fix

2. 21. Oktober 2025 um 15:38 UTCidentified

   A fix has been deployed and services are normalising

3. 21. Oktober 2025 um 16:03 UTCmonitoring

   We are monitoring the impacted services

4. 21. Oktober 2025 um 16:19 UTCresolved

   The impacted services are fully operational.

1. 2. Juli 2025 um 11:21 UTCinvestigating

   The RealVNC Connect portal website is currently unavailable. We are investigating the issue.

2. 2. Juli 2025 um 11:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2. Juli 2025 um 15:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2. Juli 2025 um 16:26 UTCresolved

   This incident has been resolved.

1. 2. Juni 2025 um 09:07 UTCinvestigating

   Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.

2. 2. Juni 2025 um 10:17 UTCidentified

   The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.

3. 2. Juni 2025 um 13:37 UTCidentified

   We are restoring data for the teams affected by this issue.

4. 2. Juni 2025 um 18:02 UTCmonitoring

   We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.

5. 3. Juni 2025 um 10:20 UTCresolved

   This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.

1. 12. Mai 2025 um 12:57 UTCinvestigating

   Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.

2. 12. Mai 2025 um 14:27 UTCmonitoring

   A fix has been implemented and we're monitoring the results

3. 19. Mai 2025 um 15:08 UTCresolved

   This incident has been resolved.

1. 21. März 2025 um 11:11 UTCinvestigating

   A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.

2. 26. März 2025 um 09:22 UTCidentified

   The issue has been identified and a fix is being implemented

3. 26. März 2025 um 16:14 UTCmonitoring

   A fix has been applied to the affected customers and we are continuing to monitor the results.

4. 28. März 2025 um 09:31 UTCresolved

   This incident has been resolved.

1. 11. Februar 2025 um 11:23 UTCinvestigating

   Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.

2. 11. Februar 2025 um 11:25 UTCidentified

   The issue has been identified and a fix deployed. Services are returning to normal operations.

3. 11. Februar 2025 um 11:42 UTCmonitoring

   Services are back to normal operations. We are monitoring the status.

4. 11. Februar 2025 um 14:46 UTCresolved

   The incident has been resolved. Apologies for any inconvenience caused.

1. 28. November 2024 um 09:48 UTCinvestigating

   We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.

2. 28. November 2024 um 09:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28. November 2024 um 10:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28. November 2024 um 11:32 UTCresolved

   This incident has been resolved.

1. 12. November 2024 um 13:11 UTCinvestigating

   We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.

2. 19. November 2024 um 11:29 UTCidentified

   The issue has been identified and we are working on a fix

3. 19. November 2024 um 11:30 UTCmonitoring

   A fix has been identified and a fix has been implemented. We are continuing to monitor.

4. 19. November 2024 um 18:09 UTCresolved

   This incident has been resolved. We apologise for any inconvenience caused.

1. 16. September 2024 um 10:04 UTCinvestigating

   We are currently investigating the issue.

2. 16. September 2024 um 12:19 UTCidentified

   The issue has been identified and a fix has been deployed. Please try signing in again.

3. 16. September 2024 um 14:16 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16. September 2024 um 14:18 UTCmonitoring

   A fix has been implemented and we are monitoring.

5. 17. September 2024 um 08:04 UTCinvestigating

   We are continuing to investigate the cause of this SSO issue which is affecting some customers.

6. 17. September 2024 um 09:42 UTCidentified

   The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.

7. 19. September 2024 um 08:19 UTCresolved

   The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.

1. 4. Juni 2024 um 07:52 UTCidentified

   Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue

2. 4. Juni 2024 um 08:34 UTCidentified

   We are continuing to work on a fix for this issue.

3. 4. Juni 2024 um 08:36 UTCidentified

   We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.

4. 4. Juni 2024 um 08:44 UTCidentified

   The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.

5. 4. Juni 2024 um 12:08 UTCidentified

   The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

6. 4. Juni 2024 um 13:35 UTCidentified

   The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

7. 6. Juni 2024 um 08:39 UTCmonitoring

   The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused. We are continuing to monitor status.

8. 7. Juni 2024 um 17:12 UTCresolved

   The issue with presence is resolved.

1. 9. Februar 2024 um 15:14 UTCinvestigating

   We are aware of an issue with the presence and audit services which may cause some presence and audit information to be incorrect and are actively investigating.

2. 9. Februar 2024 um 15:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9. Februar 2024 um 16:03 UTCresolved

   This incident has been resolved.