Störungsverlauf von Recharge Payments

1. 28. September 2026 um 14:00 UTCidentified

   Unser Team ist sich eines Problems bewusst, das zu langsamen Ladezeiten bei Ladediensten führt. Wir haben das Problem erkannt und arbeiten daran, es zu lösen.

2. 28. September 2026 um 14:44 UTCidentified

   Wir untersuchen das Problem weiter.

3. 28. September 2026 um 15:36 UTCmonitoring

   Unser Team hat einen Fix angewendet und wir überwachen die Ergebnisse.

4. 28. September 2026 um 15:57 UTCresolved

   Dieses Problem ist nun gelöst.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 25. September 2026 um 18:07 UTCinvestigating

   Wir untersuchen derzeit degradierte Systeme. Unsere Ingenieure arbeiten daran, Probleme zu identifizieren.

2. 25. September 2026 um 18:37 UTCinvestigating

   Wir arbeiten weiter daran, dieses Problem zu lösen. Wenn Sie sich an unser Support-Team wenden müssen, können Sie uns eine E-Mail an [email protected] senden.

3. 25. September 2026 um 19:11 UTCinvestigating

   Wir haben einen Fix implementiert und sehen einen Trend zur Erholung. Wir verfolgen die Angelegenheit weiterhin.

4. 25. September 2026 um 19:53 UTCidentified

   Wir haben das Problem identifiziert und einen Fix implementiert. Wir werden dies weiterhin überwachen, bis wir eine vollständige Erholung sehen.

5. 25. September 2026 um 20:39 UTCresolved

   Ein Fix wurde implementiert, und wir arbeiten derzeit an der Datenaufnahme und dem Aufladen der Checkout-Bewertung

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 1. September 2026 um 17:35 UTCmonitoring

   Aufgrund eines ausfalls eines drittanbieters können sich einige sms-nachrichten verzögern. Der Anbieter hat das Problem identifiziert und arbeitet an einer Lösung.

2. 1. September 2026 um 18:14 UTCresolved

   Der Drittanbieter hat seinen Ausfall behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 7. August 2026 um 14:07 UTCidentified

   Wir untersuchen ein Problem, das zu Verzögerungen bei bevorstehenden Gebührenbenachrichtigungen geführt hat. Unser Team hat das Problem identifiziert und arbeitet weiter an der Sanierung.

2. 7. August 2026 um 16:05 UTCmonitoring

   Our team has resolved the root cause of this issue. We are now reviewing potential impact.

3. 7. August 2026 um 17:57 UTCmonitoring

   Our team has determined that impacted stores are primarily those that rely on the charge/upcoming webhook for third party notifications and custom functions. We will be reaching out directly to these stores.

4. 8. August 2026 um 01:20 UTCresolved

   This has been resolved.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. Juli 2026 um 18:54 UTCinvestigating

   Wir beobachten Probleme beim Zugriff auf das Händlerportal und untersuchen derzeit

2. 20. Juli 2026 um 19:40 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

3. 20. Juli 2026 um 20:16 UTCresolved

   Wir beobachten eine vollständige Erholung und werden die Überwachung fortsetzen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 29. Juni 2026 um 14:14 UTCinvestigating

   Analytics data for 6/28/26 is delayed on some dashboards and reports. Our team is currently working to ensure this is updated.

2. 29. Juni 2026 um 14:32 UTCidentified

   We have identified the source of the delay and a resolution is in progress.

3. 29. Juni 2026 um 18:40 UTCresolved

   This has been resolved and data for 6/28/26 is displaying as expected.

1. 29. April 2026 um 15:05 UTCmonitoring

   One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is collaborating to resolve the issue.

2. 29. April 2026 um 19:08 UTCmonitoring

   One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is continuing to collaborate to resolve the issue.

3. 29. April 2026 um 21:37 UTCresolved

   This issue has been resolved.

1. 23. April 2026 um 16:14 UTCinvestigating

   We are currently investigating an issue with accessing the merchant portal.

2. 23. April 2026 um 16:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23. April 2026 um 17:00 UTCresolved

   This incident has been resolved.

1. 7. April 2026 um 10:59 UTCidentified

   Merchant Analytics daily data refresh is delayed; the issue has been identified, the fix is being implemented, and we expect all data to be refreshed at 10:00 AM ET.

2. 7. April 2026 um 15:02 UTCresolved

   The issue with the Merchant Analytics data refresh is fixed. All data is now refreshed.

1. 12. Februar 2026 um 14:59 UTCinvestigating

   We are currently investigating an error on the Renewal Rate Dashboard

2. 12. Februar 2026 um 15:17 UTCresolved

   This error has been resolved.

1. 17. Dezember 2025 um 17:21 UTCinvestigating

   We are currently seeing degraded admin accessibility in the merchant portal and are investigating.

2. 17. Dezember 2025 um 17:35 UTCinvestigating

   We are starting to see resolution and are continuing to investigate.

3. 17. Dezember 2025 um 17:36 UTCinvestigating

   We are starting to see some recovery and are continuing to work to get fully resolved.

4. 17. Dezember 2025 um 18:06 UTCmonitoring

   A fix has been implemented, and we are seeing full recovery.

5. 17. Dezember 2025 um 18:24 UTCresolved

   This incident has been resolved.

1. 16. Dezember 2025 um 22:11 UTCinvestigating

   We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.

2. 16. Dezember 2025 um 22:50 UTCinvestigating

   We are still investigating reports of API degradation affecting several services, including product search within the Recharge admin and customer portal access issues for some users.

3. 16. Dezember 2025 um 23:05 UTCmonitoring

   A fix has been implemented and we are seeing recovery.

4. 16. Dezember 2025 um 23:44 UTCresolved

   This has been resolved.

1. 9. November 2025 um 18:06 UTCinvestigating

   We are currently investigating an issue impacting charge processing.

2. 9. November 2025 um 19:32 UTCidentified

   The issue has been identified, and a fix is being implemented.

3. 10. November 2025 um 15:54 UTCidentified

   A fix has been deployed. Our team is now working on cleanup of impacted charges.

4. 10. November 2025 um 18:11 UTCidentified

   We are continuing to review and work on impacted charges.

5. 10. November 2025 um 21:54 UTCidentified

   We are continuing to work on a fix for this issue.

6. 11. November 2025 um 17:05 UTCidentified

   At this time only a limited subset of stores are impacted and our team is working to address lingering issues. Store updates will continue to be made throughout the day.

7. 13. November 2025 um 00:36 UTCresolved

   The root cause of this incident has been resolved. Those impacted will receive further communication.

1. 4. November 2025 um 21:25 UTCidentified

   We are aware of an issue impacting Sendgrid use in some stores. Our team is investigating.

2. 4. November 2025 um 22:07 UTCresolved

   We are observing full recovery and will continue monitoring.

1. 23. Oktober 2025 um 13:42 UTCidentified

   Data may be missing from email analytics for 10/22/25 on some stores. Additionally, this may cause some email analytic dashboard tiles to appear without values.

2. 27. Oktober 2025 um 19:13 UTCresolved

   This has been resolved.

1. 20. Oktober 2025 um 13:38 UTCidentified

   Due to a third party provider outage, there is some stale data displayed on the analytics dashboards for 10/19/25 and the drill down queries within the reports may not work as expected. Our team is monitoring the third party outage and recovery, and will be able to update the data once it is resolved.

2. 20. Oktober 2025 um 22:05 UTCresolved

   This issue has been resolved and all data has been updated.

1. 16. Oktober 2025 um 20:25 UTCinvestigating

   We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime you can access your Recharge admin by amending the end of the URL to /merchant/home

2. 16. Oktober 2025 um 20:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16. Oktober 2025 um 21:54 UTCresolved

   This issue has been resolved.

1. 10. Oktober 2025 um 12:09 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 10. Oktober 2025 um 13:45 UTCmonitoring

   The issue has been resolved, and all data is up to date.

3. 10. Oktober 2025 um 13:46 UTCresolved

   The issue has been resolved, and all data is up to date.

1. 9. Oktober 2025 um 10:40 UTCidentified

   The issue with the Analytics drill-down data has been resolved. All reports/exports should be working as expected.

2. 9. Oktober 2025 um 14:50 UTCresolved

   This incident has been resolved.

1. 29. September 2025 um 21:37 UTCinvestigating

   We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime, you can access your Recharge admin by amending the end of the URL to /merchant/home.

2. 29. September 2025 um 22:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29. September 2025 um 23:10 UTCresolved

   This issue has been resolved.