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    Störungsverlauf von Redshelf

    47 Redshelf incidents · Januar 2018 — official updates, affected components, duration and resolution details.

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    AWS Outage

    Beginn 20. Oktober 2025 um 13:40 UTC · 6h 9m

    OutageKritischer Vorfall
    Betroffene Komponenten
    WebsiteeReaderManagement Tools
    1. 20. Oktober 2025 um 13:40 UTCinvestigating

      We are currently investigating this issue.

    2. 20. Oktober 2025 um 17:17 UTCinvestigating

      Amazon Web Services (AWS) is experiencing an outage that is affecting all internet services. This will cause problems with the RedShelf eReader that cannot be fixed until the AWS problems have been solved. We apologize for any inconvenience and will update this hourly until the problem is solved.

    3. 20. Oktober 2025 um 19:30 UTCmonitoring

      AWS services are beginning to recover. We apologize for any inconvenience and will continue to monitoring update this hourly until the problem is solved.

    4. 20. Oktober 2025 um 19:49 UTCresolved

      We've confirmed our upstream AWS issues have been resolved. Our services are recovering and should be fully operational. We're continuing to monitor.

    White Label Connectivity Issues

    Beginn 15. August 2025 um 20:02 UTC · 24m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    WebsiteManagement Tools
    1. 15. August 2025 um 20:02 UTCinvestigating

      We are currently investigating this issue.

    2. 15. August 2025 um 20:21 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 15. August 2025 um 20:26 UTCresolved

      This incident has been resolved.

    eReader Interruption

    Beginn 5. Dezember 2024 um 19:39 UTC · 42m

    Pending
    Betroffene Komponenten
    eReader
    1. 5. Dezember 2024 um 19:39 UTCinvestigating

      We are currently investigating this issue.

    2. 5. Dezember 2024 um 20:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5. Dezember 2024 um 20:21 UTCresolved

      This incident has been resolved.

    RedShelf Site Interruption

    Beginn 24. Mai 2024 um 15:32 UTC · 1h 38m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Website
    1. 24. Mai 2024 um 15:32 UTCinvestigating

      Some users have reported service degradation when trying to access materials. Our team is currently investigating.

    2. 24. Mai 2024 um 16:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24. Mai 2024 um 17:10 UTCresolved

      This incident has been resolved.

    RedShelf Interruption

    Beginn 4. September 2023 um 22:13 UTC · 17m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Website
    1. 4. September 2023 um 22:13 UTCinvestigating

      We are currently investigating this issue.

    2. 4. September 2023 um 22:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4. September 2023 um 22:30 UTCresolved

      This incident has been resolved.

    RedShelf Site Interuption

    Beginn 16. Juni 2023 um 15:35 UTC · 2h 8m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Website
    1. 16. Juni 2023 um 15:35 UTCinvestigating

      We are currently investigating this issue.

    2. 16. Juni 2023 um 15:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16. Juni 2023 um 15:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16. Juni 2023 um 17:43 UTCresolved

      This incident has been resolved.

    eReader Degraded Performance

    Beginn 26. April 2023 um 14:36 UTC · 3h 40m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    eReader
    1. 26. April 2023 um 14:36 UTCinvestigating

      We are currently investigating this issue.

    2. 26. April 2023 um 15:25 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26. April 2023 um 18:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26. April 2023 um 18:16 UTCresolved

      This incident has been resolved.

    eReader Degraded Performance

    Beginn 17. Januar 2023 um 17:55 UTC · 1h 6m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    eReader
    1. 17. Januar 2023 um 17:55 UTCinvestigating

      We are currently investigating this issue.

    2. 17. Januar 2023 um 18:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 17. Januar 2023 um 18:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 17. Januar 2023 um 19:00 UTCresolved

      This incident has been resolved.

    eReader Interruption

    Beginn 4. Dezember 2022 um 23:12 UTC · 23h 5m

    OutageKritischer Vorfall
    Betroffene Komponenten
    eReader
    1. 4. Dezember 2022 um 23:12 UTCinvestigating

      We are currently investigating this issue.

    2. 5. Dezember 2022 um 16:09 UTCinvestigating

      At approximately 5:00 pm CT on Sunday, December 4, the RedShelf eReader experienced a disruption that has persisted into the morning of Monday, December 5. Our teams are using all available resources to restore access to the eReader. We realize this is a critical time for students, and we are doing everything in our power to restore service as quickly as possible.

    3. 5. Dezember 2022 um 21:18 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5. Dezember 2022 um 22:16 UTCresolved

      This incident has been resolved.

    eReader Increased Error Rate

    Beginn 26. Mai 2022 um 17:08 UTC · 31m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    eReader
    1. 26. Mai 2022 um 17:08 UTCinvestigating

      We are currently investigating this issue.

    2. 26. Mai 2022 um 17:11 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26. Mai 2022 um 17:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26. Mai 2022 um 17:39 UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Beginn 27. April 2022 um 14:26 UTC · 30m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    eReader
    1. 27. April 2022 um 14:26 UTCinvestigating

      We are currently investigating this issue.

    2. 27. April 2022 um 14:55 UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Beginn 20. Januar 2022 um 17:58 UTC · 2h 47m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Website
    1. 20. Januar 2022 um 17:58 UTCinvestigating

      We are currently investigating this issue.

    2. 20. Januar 2022 um 20:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20. Januar 2022 um 20:44 UTCresolved

      This incident has been resolved.

    eReader Increased Error Rate

    Beginn 6. Januar 2022 um 16:42 UTC · 1h 42m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    eReader
    1. 6. Januar 2022 um 16:42 UTCinvestigating

      We are currently investigating this issue.

    2. 6. Januar 2022 um 16:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 6. Januar 2022 um 18:24 UTCresolved

      This incident has been resolved.

    RedShelf Error Rate

    Beginn 23. August 2021 um 13:57 UTC · 9d 5h

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Website
    1. 23. August 2021 um 13:57 UTCinvestigating

      We are currently investigating this issue.

    2. 23. August 2021 um 16:58 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 23. August 2021 um 17:53 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 24. August 2021 um 00:25 UTCmonitoring

      Our site appears to be working; we are monitoring it closely to confirm the issue has been resolved.

    5. 24. August 2021 um 01:49 UTCmonitoring

      Known RedShelf performance issues have now been addressed with a preliminary fix. We are actively monitoring platform performance.

    6. 26. August 2021 um 22:56 UTCmonitoring

      No new issues have been reported. We continue to monitor performance.

    7. 1. September 2021 um 19:48 UTCresolved

      This incident has been resolved.

    Intermittent Errors

    Beginn 10. Juni 2021 um 13:31 UTC · 6h 5m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Website
    1. 10. Juni 2021 um 13:31 UTCinvestigating

      We are currently investigating this issue.

    2. 10. Juni 2021 um 15:48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10. Juni 2021 um 15:56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10. Juni 2021 um 19:36 UTCresolved

      This incident has been resolved.

    eReader Outage

    Beginn 2. März 2021 um 18:14 UTC · 1h 1m

    OutageKritischer Vorfall
    Betroffene Komponenten
    eReader
    1. 2. März 2021 um 18:14 UTCinvestigating

      We are currently investigating this issue.

    2. 2. März 2021 um 18:55 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2. März 2021 um 19:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2. März 2021 um 19:15 UTCresolved

      This incident has been resolved.

    RedShelf Management Tools Outage

    Beginn 20. Februar 2021 um 14:30 UTC · 3h 33m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Management Tools
    1. 20. Februar 2021 um 14:30 UTCinvestigating

      We are currently investigating this issue.

    2. 20. Februar 2021 um 17:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20. Februar 2021 um 18:03 UTCresolved

      This incident has been resolved.

    RedShellf Outage

    Beginn 12. Januar 2021 um 21:55 UTC · 3h 3m

    Pending
    Betroffene Komponenten
    Website
    1. 12. Januar 2021 um 21:55 UTCinvestigating

      We are currently investigating this issue.

    2. 12. Januar 2021 um 22:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 12. Januar 2021 um 22:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13. Januar 2021 um 00:58 UTCresolved

      This incident has been resolved.

    eReader Outage

    Beginn 19. Oktober 2020 um 22:04 UTC · 2h 58m

    OutageKritischer Vorfall
    Betroffene Komponenten
    eReader
    1. 19. Oktober 2020 um 22:04 UTCinvestigating

      eReader is not responding to requests to read content at this time. The team is actively investigating.

    2. 19. Oktober 2020 um 22:18 UTCidentified

      We have identified the problem. Still seeing intermittent slowness.

    3. 19. Oktober 2020 um 23:22 UTCidentified

      We’re currently experiencing performance issues with the RedShelf eReader and are working diligently to address the issue. We estimate that all users may be affected for the next hour.

    4. 20. Oktober 2020 um 00:34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 20. Oktober 2020 um 01:01 UTCresolved

      All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.

    Investigating Performance Issues

    Beginn 14. Oktober 2020 um 19:27 UTC · 20m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    eReader
    1. 14. Oktober 2020 um 19:27 UTCinvestigating

      We’re currently looking into reports of performance issues and will provide updates as we have additional information.

    2. 14. Oktober 2020 um 19:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 14. Oktober 2020 um 19:47 UTCresolved

      All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.