Störungsverlauf von Restaurant365

We are currently investigating reports of "Request Failed" errors (HTTP 500) across several areas of the platform. Affected modules include Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders. Users may encounter errors when creating new records, opening existing records, or saving and approving records. Impact varies by record type. Our team is actively investigating the root cause. We will provide an update as soon as more information is available.

The issue causing "Request Failed" errors (HTTP 500) across Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders has been resolved. We are continuing to monitor to confirm full stability. If you are still experiencing issues, please contact our support team.

This incident has been resolved.

We're investigating system-wide slowness for certain customers.

We've identified the root cause of slowness, and a fix has been pushed. We're seeing recovery and will monitor until resolved.

This incident has been resolved.

We are investigating reports of slowness for certain customers while logging into Radar.

A fix has been pushed, and we're seeing recovery. We'll continue to monitor for slow performance.

This incident has been resolved.

We’re currently experiencing an issue affecting Payroll Processing, which is temporarily unavailable. Our team is actively working to restore functionality as quickly as possible. We appreciate your patience and will share updates as soon as we have more information.

This incident has been resolved, and Payroll Processing has resumed.

We are investigating reports that Payroll Overview is unavailable for certain customers.

A solution has been prepared and is being implemented now.

A fix has been deployed, and we're monitoring for further reports.

This incident has been resolved.

We are investigating reports that AI Dashboards are returning errors for certain users.

We have identified the root cause of this issue and a fix is being prepared.

We are continuing to work towards a fix for this issue.

A fix has been implemented and reports can be viewed as expected.

We are continuing to monitor intermittent troubles.

Our teams continue to work on this issue.

Our teams continue to pursue a solution.

A fix has been implemented and AI Dashboards are coming back online. We'll continue to monitor.

This incident has been resolved, and AI Dashboards are now fully operational.

We are currently investigating reports of slowness

A fix has been implemented, and we are continuing to see signs of recovery across affected services. We will continue to monitor system performance closely and provide updates as needed.

With continued reports of full recovery, will mark this incident as resolved.

We are investigating reports that MFA is not working as expected for certain users.

A fix has been implemented and MFA challenges are being sent. We'll continue to monitor.

This incident has been resolved, and MFA challenges are being sent as expected.

We are currently investigating reports of users experiencing slowness and login issues

Upon investigation, we’ve confirmed the issue is only impacting Customer Financial Reporting (CFR). We have identified the root cause and are currently implementing a fix.

Fix was implemented and we are now seeing reports of full recovery for Customer Financial Reporting (CFR). We will now mark this incident as resolved.

We are investigating multiple reports of slowness. We will provide updates as our research continues.

A fix was implemented, and we are seeing signs of recovery. We will continue to monitor the results.

With reports indicating full recovery, we are marking this incident as resolved.

We are investigating reports that certain EDI Purchase Orders sent to US Foods on Sunday (5/17) were rejected.

We have identified the root cause of this issue and a fix has been pushed. We are working to resubmit orders which were rejected.

This incident has been resolved, and all order were resubmitted.

Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which may take up to 2 business days.

Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which we are still awaiting Google Playstore approval

This incident has been resolved.

We are currently investigating reports of system slowness

The root cause of the issue has been identified, and we are currently implementing a fix.

A fix has been implemented and we will continue to monitor the results.

We are continuing to actively monitor the results of the implemented fix.

We are now marking this incident resolved with continued reports of recovery

We are investigating reports of site slowness within the R365 Payroll module.

The root cause has been identified, and a fix is being prepared.

A fix has been implemented, and we're monitoring the situation.

We are continuing to monitor for any further issues.

This incident has been resolved.

The root cause has been identified, and a fix is currently being implemented.

A fix has been implemented and we are now monitoring the results

We are continuing to monitor the fix implemented to ensure full recovery

We are continuing to see recovery and now consider this incident resolved.

We are investigating reports that certain Custom Financial Reports appear blank.

Our team has identified the root cause of this issue, and a fix is being prepared.

A fix has been deployed, and we're monitoring for outliers.

This incident has been resolved.

We have identified the root cause preventing Tip Rules from generating and are currently implementing a fix.

The fix has been implemented, and we are currently monitoring to confirm the issue is fully resolved

The incident has been resolved and we continue to see reports of full recovery.

We are currently investigating reports of issues with Labor data imports.

A fix is being implemented, and we're seeing recovery.

Missing labor data is now available for review, and we're monitoring for outliers.

This incident has been resolved.

We are investigating reports that certain Radar customers are experiencing an outage with Client Polling.

We've implemented a fix for this polling outage, and we're monitoring recovery.

Missing data has been polled, and this module is fully operational. Any further troubles can be addressed by our support team here: https://help.restaurant365.net/en/support/home

We are investigating reports that certain customers are unable to process payments through R365 Payroll.

Our team has identified the root cause of this interruption, and a fix is being prepared.

We're seeing payments process as expected, and will continue to monitor for any outliers.

This incident has been resolved.