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    50 Ring incidents · November 2022 — official updates, affected components, duration and resolution details.

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    Modes Dashboard Not Loading

    Beginn 12. November 2025 um 21:34 UTC · 22m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Security Systems
    1. 12. November 2025 um 21:34 UTCinvestigating

      Some Neighbors are experience difficulties changing Modes in the Ring App. We are aware and working to resolve it.

    2. 12. November 2025 um 21:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 12. November 2025 um 21:56 UTCresolved

      This incident has been resolved.

    Halloween Quick Replies Unavailable

    Beginn 31. Oktober 2025 um 17:52 UTC · 8m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Ring Android AppRing iOS App
    1. 31. Oktober 2025 um 17:52 UTCidentified

      We are currently investigating an issue with Halloween Quick Replies not being available in the Ring App

    2. 31. Oktober 2025 um 18:01 UTCresolved

      This concern has been resolved.

    Multiple System Outage

    Beginn 20. Oktober 2025 um 10:00 UTC · 12h 27m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Smart LightingRing Android AppDoorbellsAccess ControlSecurity SystemsAlexaRing.comStored Video RecordingsNeighborsOutdoor CamsRing iOS AppVideo On DemandIndoor Cams
    1. 20. Oktober 2025 um 10:00 UTCinvestigating

      Ring is currently experiencing a service disruption impacting multiple Ring systems.

    2. 20. Oktober 2025 um 12:40 UTCmonitoring

      A fix has been implemented and Ring services are beginning to see recovery. We will continue to monitor the results.

    3. 20. Oktober 2025 um 14:23 UTCmonitoring

      Our Customer Support line is currently impacted by the outage, calls to Ring Customer Support may not be successful.

    4. 20. Oktober 2025 um 21:25 UTCmonitoring

      We are seeing recovery across all services. Teams are continuing to monitor.

    5. 20. Oktober 2025 um 22:27 UTCresolved

      This incident has been resolved.

    Unable to Download Recordings or View Shared Recordings

    Beginn 29. September 2025 um 16:53 UTC · 52m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Ring Android AppRing.comStored Video RecordingsRing iOS App
    1. 29. September 2025 um 16:53 UTCinvestigating

      We are currently investigating this issue.

    2. 29. September 2025 um 17:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29. September 2025 um 17:45 UTCresolved

      This incident has been resolved.

    Incorrect Login Dates & Client Device Information

    Beginn 18. Juli 2025 um 07:20 UTC · 4d 12h

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Ring Android AppRing.comRing iOS App
    1. 18. Juli 2025 um 07:20 UTCidentified

      We are aware of an issue where information is displaying inaccurately in Control Center. This is the result of a backend update, and we’re working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts.

    2. 18. Juli 2025 um 18:58 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 21. Juli 2025 um 23:15 UTCmonitoring

      We are deploying a fix for information displaying inaccurately in Control Center, due to a backend update. This fix will correct login dates shown for authorized client devices.

    4. 22. Juli 2025 um 05:08 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 22. Juli 2025 um 19:26 UTCresolved

      This incident has been resolved.

    Delay In Activating Ring Home Plan Features On New Device Setups

    Beginn 12. Juni 2025 um 19:27 UTC · 2h 20m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Stored Video Recordings
    1. 12. Juni 2025 um 19:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 12. Juni 2025 um 21:47 UTCresolved

      This incident has been resolved

    Recently Recored Events Delayed on Ring App Timeline and Event History

    Beginn 13. Mai 2025 um 17:45 UTC · 39m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Ring Android AppStored Video RecordingsRing iOS App
    1. 13. Mai 2025 um 17:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. 13. Mai 2025 um 18:24 UTCresolved

      This incident has been resolved.

    Alert Snooze Feature Not Functioning

    Beginn 28. Februar 2025 um 17:08 UTC · 5h 28m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Ring Android AppRing iOS App
    1. 28. Februar 2025 um 17:08 UTCinvestigating

      We are currently investigating this issue.

    2. 28. Februar 2025 um 18:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28. Februar 2025 um 20:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28. Februar 2025 um 22:36 UTCresolved

      This incident has been resolved.

    Unable To Connect To Ding and Motion Events

    Beginn 3. Februar 2025 um 22:51 UTC · 1h 47m

    IssuesGeringfügiger Vorfall
    1. 3. Februar 2025 um 22:51 UTCinvestigating

      We are currently investigating an issue causing some customers to be unable to connect to Ding or Motion events. Live View on demand will continue to work as expected.

    2. 3. Februar 2025 um 23:23 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 4. Februar 2025 um 00:38 UTCresolved

      This incident has been resolved.

    Login errors

    Beginn 1. Februar 2025 um 23:10 UTC · 50m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Ring Android AppNeighborsRing iOS App
    1. 1. Februar 2025 um 23:10 UTCinvestigating

      We are currently investigating an issue preventing login for some users, resulting in a "Something went wrong" error.

    2. 2. Februar 2025 um 08:43 UTCresolved

      This incident has been resolved.

    Possible Log In and Control Center Outage

    Beginn 24. Januar 2025 um 13:44 UTC · 16m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Ring Android AppRing.comNeighborsRing iOS App
    1. 24. Januar 2025 um 13:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 24. Januar 2025 um 14:00 UTCresolved

      This incident has been resolved.

    Newly Setup Devices Missing Notifications

    Beginn 11. Dezember 2024 um 22:49 UTC · 49m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Smart LightingDoorbellsAccess ControlSecurity SystemsOutdoor CamsIndoor Cams
    1. 11. Dezember 2024 um 22:49 UTCinvestigating

      We are currently investigating an issue with some ring alerts and motion event notifications not being sent. This will only affect new device setups. To resolve this concern, simply toggle the Ring Alerts and/or Motion Alerts switch.

    2. 11. Dezember 2024 um 23:38 UTCresolved

      This incident has been resolved.

    Potential Degradation Of Alarm Services

    Beginn 4. November 2024 um 22:12 UTC · 2h 13m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Ring Android AppRing iOS App
    1. 4. November 2024 um 22:12 UTCinvestigating

      We are investigating reports of issues with alarm services.

    2. 4. November 2024 um 22:13 UTCinvestigating

      We are continuing to investigate this issue.

    3. 5. November 2024 um 00:25 UTCresolved

      This incident has been resolved.

    Ring.com buttons nonfunctional

    Beginn 18. Oktober 2024 um 22:14 UTC · 4h 40m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Ring.com
    1. 18. Oktober 2024 um 22:14 UTCinvestigating

      We are currently investigating issues where certain buttons are not clickable when adding items to your cart on Ring.com. In the mean time, refreshing the page usually resolves the issue.

    2. 19. Oktober 2024 um 00:19 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 19. Oktober 2024 um 02:54 UTCresolved

      This incident has been resolved.

    Billing Options Unavailable

    Beginn 10. Oktober 2024 um 19:16 UTC · 40m

    Pending
    Betroffene Komponenten
    Ring.com
    1. 10. Oktober 2024 um 19:16 UTCinvestigating

      We are currently investigating an issue preventing both neighbors and Ring Community Support from making any changes to their billing information.

    2. 10. Oktober 2024 um 19:57 UTCresolved

      This incident has been resolved.

    Motion settings not saving for Ring devices

    Beginn 7. August 2024 um 19:51 UTC · 1h 56m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Smart LightingDoorbellsAccess ControlSecurity SystemsOutdoor CamsIndoor Cams
    1. 7. August 2024 um 19:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 7. August 2024 um 20:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7. August 2024 um 21:48 UTCresolved

      This incident has been resolved.

    Regional Outage - CA & AZ

    Beginn 6. August 2024 um 16:54 UTC · 6m

    Pending
    1. 6. August 2024 um 16:54 UTCresolved

      We have identified a brief regional outage which affected some of Arizona and California. Devices located in these areas may have temporarily reported as offline during this time.

    Multiple System Outage

    Beginn 30. Juli 2024 um 22:40 UTC · 6h 41m

    OutageKritischer Vorfall
    Betroffene Komponenten
    AlexaRing.comStored Video RecordingsVideo On Demand
    1. 30. Juli 2024 um 22:40 UTCidentified

      We are investigating issues with multiple Ring systems impacting things like Live View, Recordings, Timeline, Event History, Device Setup, etc.

    2. 31. Juli 2024 um 02:21 UTCmonitoring

      A fix has been implemented and many of our services are starting to see recovery, we are monitoring the results.

    3. 31. Juli 2024 um 02:24 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 31. Juli 2024 um 05:20 UTCresolved

      This incident has been resolved.

    Live View Failure and Devices Reporting Offline

    Beginn 9. Juli 2024 um 19:26 UTC · 2h 3m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    DoorbellsAccess ControlSecurity SystemsOutdoor CamsVideo On Demand
    1. 9. Juli 2024 um 19:26 UTCinvestigating

      We are currently investigating an issue causing live view failures and device offline statuses.

    2. 9. Juli 2024 um 19:57 UTCmonitoring

      Update: Live View functionality should now be restored and some devices may also now begin to report as online.

    3. 9. Juli 2024 um 21:29 UTCresolved

      This incident has been resolved.

    OTP Not Being Received

    Beginn 7. Juli 2024 um 17:25 UTC · 4h 17m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Ring Android AppNeighborsRing iOS App
    1. 7. Juli 2024 um 17:25 UTCinvestigating

      We are aware of an issue that may cause failure to login in the US, UK and Netherlands due to 2 Step Verification failure.

    2. 7. Juli 2024 um 21:42 UTCresolved

      This incident has been resolved.