Störungsverlauf von Riskified

We are currently experiencing degraded performance with our order reviews and notifications due to an outage with our cloud provider.

The issue has been identified and resolved, while it might take some time (up-to-1-hour) to get the visibility to all those impacted orders in Control Center portal.

We have resolved the availability issues with our Control Center. The service is now fully operational. Order decisions and notifications are fully functional.

We are currently investigating an issue affecting reset password email delivery to some recipients. The impact appears to be limited to certain receiving domains and does not affect all outbound email. Our team is working with the relevant DNS and email service providers to validate and update the required authentication records. We will share another update once the configuration is corrected or we have additional findings.

The email delivery issue has been resolved. We have confirmed that outbound emails are now being delivered as expected. If you continue to experience any issues, please contact our Support team.

After requesting a password reset, the "reset password" button may not appear. If you encounter this issue, please contact our support team at [email protected]. We will manually assist you with the update until the technical issue is resolved.

The incident has been resolved.

From 09:30 - 11:18 UTC we experienced a performance issue leading to an increase in order declines. The root issue has been identified and resolved.

We are currently experiencing degraded performance with our order reviews and notifications starting at 09:40 UTC. We are investigating the root cause and will share an update as soon as we can.

This incident has been resolved. The impact is limited to risk signal / risk score.

[IDENTIFIED] We are experiencing availability issues with our Control Center. We're working on a fix and will update shortly. Order decisions and notifications are fully functional Best regards, Team Riskified [RESOLVED] Incident resolved - orders and status visibility in Control Center fully recovered. Incident timeframe: 08:25 PM - 09:01 PM UTC. Impact: orders and updated statuses visibility were delayed for up to ~1hr in control center. Chargeback Guarantee, Policy Protect, Adaptive Checkout, Dispute Resolve and Account Secure decisions and notifications were fully functional throughout this timeframe.

[IDENTIFIED] We are currently experiencing degraded performance with our order reviews and notifications starting at 08:50 UTC time. This is related to an ongoing incident with a third party network provider. We are working on a resolution. [MONITORING] Service performance has recovered and we are monitoring closely to ensure stability. [RESOLVED] Incident has been resolved.

[IDENTIFIED] We are experiencing an issue where orders are not properly displayed in the Control Center. This is affecting orders sent as of ±50 minutes ago. Order and all Riskified platform decisions and notifications are fully functional. [MONITORING] Control center visibility is stabilizing. [RESOLVED] Incident resolved - orders and status visibility in Control Center fully recovered. Incident timeframe: 01:55PM - 4:00PM UTC (to full recovery). Impact: orders and updated statuses visibility delayed for up to ~1hr in control center. Chargeback Guarantee, Policy Protect, Adaptive Checkout, Dispute Resolve and Account Secure decisions and notifications were fully functional throughout this timeframe.

[INVESTIGATING] We are currently investigating some UI issues related to the creation of Decision Studio Allow and Block lists. [RESOLVED] Our team has identified and resolved the issue. This issue was isolated to the UI and did not impact decisioning.

[INVESTIGATING] We are currently experiencing degraded performance with our order reviews and notifications. We are investigating the root cause. [RESOLVED] A fix has been deployed and systems have recovered.

[Investigating] We are currently experiencing degraded performance with our order reviews and notifications related to the AWS Incident. [Monitoring] We’re recovering our systems and restoring impacted order decisions following the AWS incident that affected all Riskified services. Async notifications and sync decisions are now successfully processing for new orders. [Monitoring] We’re still recovering our systems and restoring impacted order decisions following the AWS incident that affected all Riskified services. [Resolved] Issue was fully resolved, all impacted orders during the timeframe are decided, restored and notified. Control center is still experiencing some delays.

[Investigating] We are currently experiencing degraded performance with our order reviews and notifications. [Resolved] Incident is resolved.

[Investigating] We are experiencing availability issues with our Control Center. We're working on a fix and will update shortly. [Resolved] Incident is resolved

[Identified] Related to an ongoing cloud network provider issue, we are experiencing high latency and occasional timeouts on a small volume of API traffic. We are investigating potential workarounds. [Resolved] Our cloud network provider issue has been resolved. Our system latency has returned to normal. We will continue to monitor.

[Investigating] We are currently experiencing degraded performance with our order reviews and notifications starting at 11:46 UTC time. We are investigating the root cause [Identified] We have identified and stabilized the issue - we are working to process the backlog of orders now. [Resolved] Incident is resolved, all systems operational and stable.

We experienced an issue where orders, their statuses and certain actions were displayed with delay in the Control Center. Duration: July 3, 2025 00:30 AM UTC - 3:45 AM UTC Components: Control Center Resolution: The issue was identified and resolved, complete visibility was gradually restored. Chargeback Guarantee, Adaptive Checkout, Policy Protect, Account Secure decisions and notifications were fully functional throughout this timeframe. Timeline: • July 3, 2025 7:42AM UTC - [Resolved] Issue fully resolved

We are experiencing an issue with the Agent Recover feature in the Control Center for a subset of orders. Components: Control Center Impact: Agent Recover feature only Order decisions and notifications are fully functional, and orders should be displayed in real time - the only impact is with the Agent Recover feature. Timeline: • June 26, 2025 10:12AM UTC - [Investigating] Issue identified with Agent Recover • June 26, 2025 7:44PM UTC - [Resolved] Agent Recover issue has been resolved

We are experiencing an issue where orders are not properly displayed in the Control Center. Components: Control Center Impact: Order display and recovery delayed The issue has been identified and resolved but full recovery may take additional few hours. Order decisions are not impacted at all while Order Recovery is delayed at this time. Timeline: • June 25, 2025 4:55PM UTC - [Monitoring] Issue identified, fix in progress • June 26, 2025 1:01AM UTC - [Resolved] All systems operational

We are experiencing an issue where orders are not properly displayed in the Control Center. Affected: Orders sent as of 7pm UTC Components: Control Center Issue has been identified and resolved but full recovery will take additional few hours. Order decisions are not impacted at all while Orders Visibility and Recovery are limited at this time. Timeline: • June 20, 2025 9:54PM UTC - [Monitoring] Initial issue detected • June 20, 2025 11:03PM UTC - [Monitoring] Orders displaying correctly, Agent Recover still limited • June 21, 2025 5:48PM UTC - [Resolved] All systems operational

Some SMS messages are failing due to a service disruption with our SMS provider. Components: Account Secure Locations: SMS Notifications Impact: Partial SMS delivery failures We are currently investigating the issue and possible workarounds. Timeline: • May 5, 2025 10:18PM UTC - [Investigating] SMS provider disruption detected • May 6, 2025 7:25AM UTC - [Resolved] The issue has been resolved