Störungsverlauf von Sequoia

1. 23. Juli 2026 um 16:37 UTCidentified

   Da wir einen unserer Anbieter- / Partnerdienste mit Verfügbarkeitsproblemen identifiziert und überwacht haben, würden einige unserer Kunden Probleme bei der Anmeldung zu unserer Plattform haben. Wir arbeiten aktiv an Sanierungsmöglichkeiten und verfolgen die abhängigen Anbieter- / Partnerdienste genau, um unsere Plattform in einen voll funktionsfähigen Zustand zu bringen. Wir werden eine aktive Kommunikation zu diesem Thema führen.

2. 23. Juli 2026 um 17:43 UTCmonitoring

   Wenn sich die Anbieter- / Partnerdienste erholen, verringern sich die Anmeldefehler. Dennoch werden einige sporadische Probleme beobachtet. Wir werden weiterhin über den Fortschritt des Staates berichten, bis wir eine vollständige Erholung erreichen

3. 23. Juli 2026 um 18:59 UTCresolved

   Nach der Validierung der Stabilität der Anbieter- / Partnerdienste, von denen unsere Dienste abhängig sind, konnten wir die Reduzierung von Anmeldefehlern in unserer Plattform korrelieren. Der Abwärtstrend bei wiederkehrenden Fehlern wird nach detaillierter Beobachtung bestätigt. Dies stellte fest, dass unsere Dienste wieder normal sind

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 16. Juli 2026 um 08:53 UTCinvestigating

   Da einer unserer Partneranbieter einen unvorhergesehenen Ausfall seines Produkts durchläuft, tritt unsere Sequoia OS-Plattform derzeit auf Anmeldeprobleme auf. Unser tech-team ist sich des vorfalls bewusst und arbeitet aktiv daran, unsere plattform online zu bringen. Wir werden ein aktives Update über die Progres halten

2. 16. Juli 2026 um 08:55 UTCidentified

   Die Ursache des Problems wurde identifiziert und wir arbeiten aktiv mit unserem Partner zusammen, um uns bald wieder online zu bringen

3. 16. Juli 2026 um 09:27 UTCresolved

   Dieser Vorfall wurde durch unsere interne Lösung gelöst. Alle Dienste wieder normal. Wir werden unseren Lieferanten-Partner kontaktieren, um bald in den normalen Zustand zu gelangen. Aber alle unsere Dienstleistungen sind wieder normal

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. November 2025 um 22:20 UTCinvestigating

   Sequoia Technical Team is aware of the service disruption and is actively investigating the incident. We will keep the users updated as we resolve the incident.

2. 20. November 2025 um 22:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 20. November 2025 um 22:58 UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. 29. Oktober 2025 um 16:18 UTCinvestigating

   We have observed a login access issue in our platform and our users are bound to get impacted. Investigation is ongoing. We are working towards restoring the access as soon as possible.

2. 29. Oktober 2025 um 16:32 UTCidentified

   We are aware that Microsoft Azure is experiencing a global outage which is causing users not to be able to login to Sequoia OS. We are monitoring the situation closely and will keep you posted on updates. To monitor Sequoia OS updates, you can subscribe to this page In addition, you can monitor Azure's status updates here: https://azure.status.microsoft/en-us/status

3. 29. Oktober 2025 um 22:27 UTCresolved

   As the Microsoft Azure services recovered, subsequently our Sequoia OS platform login access has been restored. We will keep regular monitoring of the platform for any immediate follow-ups that may be required.

1. 30. Juli 2024 um 12:37 UTCinvestigating

   We are currently investigating the issue. preliminary analysis point to one of our vendor IDP. We will update the progress promptly

2. 30. Juli 2024 um 13:34 UTCidentified

   We found the root cause of the issue which is due to the global outage of our identity provider service ( IDP ). We are exploring workarounds and at the same time closely monitoring the situation on the IDP side outage.

3. 30. Juli 2024 um 13:46 UTCmonitoring

   We applied a workaround to solve the issue for majority of our clients. Meanwhile the global outage with our IDP persists. We will keep updating the status as we get further progress

4. 30. Juli 2024 um 16:06 UTCresolved

   The issue is resolved and all systems back to normal after extended period of validation. Apologies to our clients for the inconvenience caused

1. 6. Juni 2024 um 11:28 UTCinvestigating

   Due to technical issues in our platform improvement activity, currently our HRX and PX portals are down. We are actively and urgently investigating the cause and working on a fix. We will keep prompt update on the progress.

2. 6. Juni 2024 um 11:41 UTCresolved

   The issue is found the issue and the fix is applied. The Websites are back to normal state.

1. 19. September 2023 um 04:07 UTCresolved

   Due to AWS Operation issues, namely "Network services" breakdown since 11.45 PST Sep 19 2023, we were facing outage in our Payroll and Payroll Calendar features for our PX and HRX portals The root cause communicated from AWS is that their network service performance encountered high latencies due to high load issues in underlining systems. There were some partial impact to other services randomly if any new connections set up , as per the nature of the incident from AWS. Around 15:43 PST, AWS notified that there is a workaround being applied step-wise and sooner it would cover more broader systems that impacted our services. Around 19:15 PST, the fix from AWS restored the underlying services which resolved the related issues. All our systems tested fine and services restored.

1. 14. Juni 2023 um 22:22 UTCinvestigating

   TPI Insights is currently unavailable.

2. 14. Juni 2023 um 23:50 UTCidentified

   The issue has been identified.

3. 14. Juni 2023 um 23:51 UTCidentified

   We are continuing to work on a fix for this issue.

4. 15. Juni 2023 um 13:22 UTCresolved

   Access to TPI Isights has been restored and related services are now operational.

1. 6. April 2023 um 16:55 UTCinvestigating

   Sequoia Technical Team is aware of the service disruption and is actively investigating the incident. We will keep the users updated as we resolve the incident. Components affected: S-Comp, TRS, Org Chart

2. 6. April 2023 um 16:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 6. April 2023 um 17:43 UTCmonitoring

   A fix has been implemented and all the components are functioning normally

4. 6. April 2023 um 17:49 UTCresolved

   This incident has been resolved.

1. 16. Dezember 2022 um 04:34 UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. 16. Dezember 2022 um 01:13 UTCresolved

   Sequoia Technical team has successfully completed the scheduled maintenance. All services are now operating normally.

1. 16. Dezember 2022 um 04:45 UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. 16. Dezember 2022 um 04:37 UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. 16. Dezember 2022 um 01:06 UTCresolved

   Sequoia Technical team has successfully completed the scheduled maintenance. All services are now operating normally.

1. 16. Dezember 2022 um 04:48 UTCresolved

   Issues with PX dashboard loading have been resolved and all services are now operational.