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    48 Signeasy incidents · August 2020 — official updates, affected components, duration and resolution details.

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    Issues sending signature requests

    Beginn 8. Juli 2026 um 02:15 UTC · 6h 10m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    API - v1Web ApplicationAPI - v2API - v3Android ApplicationiOS Application
    1. 8. Juli 2026 um 02:15 UTCinvestigating

      We are currently investigating an issue affecting the ability to send signature requests. Some users may experience failures or delays when sending documents for signature. Our team is actively working to identify the root cause and restore normal service. We apologize for the inconvenience and will provide updates as more information becomes available.

    2. 8. Juli 2026 um 08:25 UTCresolved

      This incident has been resolved.

    Intermittent service disruption

    Beginn 31. Dezember 2025 um 04:30 UTC · 0m

    Pending
    1. 2. Januar 2026 um 16:23 UTCresolved

      We experienced a temporary service disruption on Dec 30 between 8:30 PM and 9:50 PM PST, during which access to the Signeasy app was unavailable. The issue has been resolved, and all services are operating normally. We apologize for the inconvenience caused.

    Degraded performance - Investigation ongoing

    Beginn 30. Juni 2025 um 10:14 UTC · 11m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Google Workplace IntegrationWebsiteAPI - v1Web ApplicationAPI - v2Document conversionAPI - v3Android ApplicationEmail DeliveryiOS ApplicationDocument UploadsPurchasesReportsMicrosoft Teams Bot
    1. 30. Juni 2025 um 10:14 UTCinvestigating

      We are currently investigating reports of degraded performance and errors affecting our web application. We are working on to identify the root cause.

    2. 30. Juni 2025 um 10:25 UTCresolved

      This incident has been resolved.

    Document Listing & Upload Issue

    Beginn 14. März 2025 um 14:17 UTC · 32m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    API - v1Web ApplicationAPI - v2API - v3Android ApplicationiOS ApplicationDocument Uploads
    1. 14. März 2025 um 14:17 UTCinvestigating

      We are currently experiencing an issue with document listing and uploading across the Signeasy platform. Our team is actively investigating the issue on priority. We will provide updates as soon as we have more information. Thank you for your patience.

    2. 14. März 2025 um 14:49 UTCresolved

      This incident has been resolved.

    Request Signature and Document Signing Issue

    Beginn 3. Oktober 2024 um 18:07 UTC · 14m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Web ApplicationAPI - v3Android ApplicationiOS Application
    1. 3. Oktober 2024 um 18:07 UTCinvestigating

      We are currently experiencing issues with the Request Signature and Document Signing functionality. We are investigating the issue and working to resolve it as a priority. We apologize for the inconvenience and will provide further updates as soon as possible.

    2. 3. Oktober 2024 um 18:21 UTCresolved

      This incident has been resolved.

    Email Delivery Delay

    Beginn 3. Oktober 2024 um 13:08 UTC · 4h 55m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Email Delivery
    1. 3. Oktober 2024 um 13:08 UTCinvestigating

      We are currently experiencing delays in email deliverability. We are actively investigating the issue and working to resolve it as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will follow.

    2. 3. Oktober 2024 um 18:03 UTCresolved

      This incident has been resolved.

    Slowness in listing of documents and "All documents" section not loading on the web application

    Beginn 7. Juni 2024 um 17:05 UTC · 1h 23m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Web Application
    1. 7. Juni 2024 um 17:05 UTCinvestigating

      We are currently investigating this issue.

    2. 7. Juni 2024 um 17:05 UTCinvestigating

      We are continuing to investigate this issue.

    3. 7. Juni 2024 um 18:28 UTCresolved

      This incident has been resolved.

    We're currently experiencing delays in email delivery

    Beginn 12. April 2024 um 14:00 UTC · 37m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Email Delivery
    1. 12. April 2024 um 14:00 UTCinvestigating

      We are currently investigating this issue.

    2. 12. April 2024 um 14:37 UTCresolved

      This incident has been resolved.

    We are currently experiencing issues accessing all transactions and settings update on our platform.

    Beginn 30. November 2023 um 06:04 UTC · 18m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Google Workplace IntegrationAPI - v1Web ApplicationAPI - v2Document conversionAPI - v3Android ApplicationiOS ApplicationDocument UploadsPurchasesMicrosoft Teams Bot
    1. 30. November 2023 um 06:04 UTCinvestigating

      We are currently investigating this issue.

    2. 30. November 2023 um 06:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 30. November 2023 um 06:22 UTCresolved

      The incident has been resolved and all services are back in operation.

    We are currently encountering issues when attempting to send documents for signature and self-signing on our platform

    Beginn 20. September 2023 um 10:10 UTC · 41m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Web ApplicationAndroid ApplicationiOS Application
    1. 20. September 2023 um 10:10 UTCinvestigating

      We are currently encountering issues when attempting to send documents for signature and self-signing on our platform.

    2. 20. September 2023 um 10:50 UTCresolved

      This incident has been resolved.

    We're experiencing issue with uploading of documents

    Beginn 16. August 2023 um 15:39 UTC · 1h 14m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Web Application
    1. 16. August 2023 um 15:39 UTCinvestigating

      We are currently investigating this issue.

    2. 16. August 2023 um 16:53 UTCresolved

      This incident has been resolved.

    We are experiencing issues with document operation

    Beginn 28. Juni 2023 um 05:51 UTC · 8m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Document conversion
    1. 28. Juni 2023 um 05:51 UTCinvestigating

      We are currently investigating this issue.

    2. 28. Juni 2023 um 05:58 UTCinvestigating

      We are continuing to investigate this issue.

    3. 28. Juni 2023 um 05:58 UTCresolved

      This incident has been resolved.

    We are experiencing issues with accessing the documents

    Beginn 23. Juni 2023 um 06:01 UTC · 6m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Web ApplicationAndroid ApplicationiOS Application
    1. 23. Juni 2023 um 06:01 UTCinvestigating

      We are currently investigating this issue.

    2. 23. Juni 2023 um 06:06 UTCresolved

      This incident has been resolved.

    We are experiencing issue with accessing the document listing in webapp

    Beginn 13. Juni 2023 um 19:49 UTC · 52m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Web Application
    1. 13. Juni 2023 um 19:49 UTCinvestigating

      We are currently investigating this issue.

    2. 13. Juni 2023 um 20:42 UTCresolved

      This incident has been resolved.

    We are experiencing issues with accessing the web application

    Beginn 17. Mai 2023 um 02:10 UTC · 10m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Web Application
    1. 17. Mai 2023 um 02:10 UTCinvestigating

      We are currently investigating this issue.

    2. 17. Mai 2023 um 02:20 UTCresolved

      This incident has been resolved.

    We are experiencing issue with delivery of the emails

    Beginn 29. April 2023 um 16:29 UTC · 1h 29m

    OutageKritischer Vorfall
    Betroffene Komponenten
    Email Delivery
    1. 29. April 2023 um 16:29 UTCinvestigating

      We are currently investigating this issue.

    2. 29. April 2023 um 17:58 UTCresolved

      This incident has been resolved.

    We're experiencing issue with importing of documents in mobile application

    Beginn 2. März 2023 um 14:26 UTC · 15m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    Android ApplicationiOS Application
    1. 2. März 2023 um 14:26 UTCinvestigating

      We are currently investigating this issue.

    2. 2. März 2023 um 14:41 UTCresolved

      This incident has been resolved.

    We are experiencing issues with login and import on iOS

    Beginn 24. Februar 2023 um 02:11 UTC · 39m

    IssuesGeringfügiger Vorfall
    Betroffene Komponenten
    iOS Application
    1. 24. Februar 2023 um 02:11 UTCinvestigating

      We are currently investigating this issue.

    2. 24. Februar 2023 um 02:50 UTCresolved

      This incident has been resolved.

    We are experiencing issues with accessing the web application and the website

    Beginn 23. Februar 2023 um 10:41 UTC · 39m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Web ApplicationAndroid ApplicationiOS Application
    1. 23. Februar 2023 um 10:41 UTCinvestigating

      Our DNS provider, GoDaddy is facing an outage with their DNS service. Due to this, our links and requests in the platform might be failing to resolve. We’re expecting this to be resolved shortly

    2. 23. Februar 2023 um 11:20 UTCresolved

      This incident has been resolved.

    We're experiencing issues loading the document list in the Signeasy web application.

    Beginn 19. Februar 2023 um 17:35 UTC · 33m

    OutageSchwerwiegender Vorfall
    Betroffene Komponenten
    Web Application
    1. 19. Februar 2023 um 17:35 UTCinvestigating

      We are currently investigating this issue.

    2. 19. Februar 2023 um 18:09 UTCresolved

      This incident has been resolved.