Störungsverlauf von Simplr

Platform Outage

Beginn 28. Februar 2025 um 21:09 UTC 31m

OutageKritischer Vorfall

Betroffene Komponenten

SimplrFlex Expert Portal

28. Februar 2025 um 21:21 UTCinvestigating
We are currently investigating this issue. We will give an update soon.
28. Februar 2025 um 21:25 UTCidentified
The issue has been identified. We are working on getting this fixed.
28. Februar 2025 um 21:32 UTCmonitoring
A fix has been implemented and we are monitoring the results.
28. Februar 2025 um 21:39 UTCresolved
This incident has been resolved.

Platform Latency

Beginn 20. Februar 2024 um 17:25 UTC 1d 6h

OutageSchwerwiegender Vorfall

Betroffene Komponenten

SimplrFlex Expert Portal

20. Februar 2024 um 17:25 UTCidentified
Latency in the platform has been identified. We are currently working on a fix for this.
21. Februar 2024 um 23:45 UTCresolved
This incident has been resolved.

Specialists can't log in or accept tickets

Beginn 12. Dezember 2023 um 19:44 UTC 0m

Pending

Betroffene Komponenten

Simplr Services Platform

12. Dezember 2023 um 19:44 UTCresolved
This incident has been resolved.

YETI and VF Corp partial outage

Beginn 24. August 2023 um 05:30 UTC 0m

Pending

9. Februar 2024 um 00:37 UTCresolved
Outage due to infrastructure changes - cluster migration. Change rolled back and services recovered.

YETI SF Chat outage

Beginn 30. Mai 2023 um 17:30 UTC 0m

Pending

9. Februar 2024 um 00:34 UTCresolved
Authorization issue with Salesforce backend. Recovered after our service was restarted.

Zendesk Chat Outage

Beginn 22. Mai 2023 um 07:00 UTC 0m

Pending

9. Februar 2024 um 00:29 UTCresolved
Zendesk Chat Partial outage due to maintenance on the zedesk end

Autorouting stopped working

Beginn 16. März 2023 um 00:30 UTC 0m

IssuesGeringfügiger Vorfall

16. März 2023 um 01:24 UTCresolved
Autorouting stopped worked. Service was restored after expired keys were rotated

Release caused issues and had to be rolled back.

Beginn 7. März 2023 um 17:30 UTC 0m

IssuesGeringfügiger Vorfall

12. März 2023 um 07:27 UTCresolved
Release caused issues and had to be rolled back. Redeployed after code fix.

Integration not working with one partner

Beginn 22. Februar 2023 um 22:00 UTC 0m

Pending

23. Februar 2023 um 21:54 UTCresolved
Integration was not working with one ticketing system. Service was fully restored after 3 hours

Tickets were not getting created for Bold integration

Beginn 21. Januar 2023 um 00:00 UTC 0m

IssuesGeringfügiger Vorfall

23. Februar 2023 um 21:36 UTCresolved
Tickets were not getting created for Bold integration. Code fix restored the service after 5 hours. Only one partner was impacted

Integration offline with one partner

Beginn 20. Januar 2023 um 23:30 UTC 0m

IssuesGeringfügiger Vorfall

23. Februar 2023 um 21:33 UTCresolved
Integration was offline with one partner. Service was restored after 3 hours

Intermittent platform performance degradation

Beginn 30. November 2022 um 17:00 UTC 0m

IssuesGeringfügiger Vorfall

23. Februar 2023 um 21:17 UTCresolved
Intermittent platform performance degradation. Service was fully restored after 2 hours.

Autorouting failures

Beginn 24. November 2022 um 11:00 UTC 0m

IssuesGeringfügiger Vorfall

23. Februar 2023 um 21:21 UTCresolved
Autorouting failures. Config was corrected and service was restored by 9:00a PST

Simplr chatbot issues

Beginn 23. November 2022 um 21:23 UTC 0m

IssuesGeringfügiger Vorfall

23. Februar 2023 um 21:24 UTCresolved
Intermittent page freeze due to the chatbot. Service was fully restored after a code fix on 11/23. Only one partner was impacted.

Email queue was backed up due to a mass ticket event

Beginn 3. August 2022 um 04:00 UTC 0m

OutageSchwerwiegender Vorfall

23. Februar 2023 um 19:45 UTCresolved
Email queue was backed up due to mass ticket event external to Simplr. Impacted limited partners. Added processing time due to delays. Service was fully restored after 10 hours.

Salesforce chat went offline

Beginn 5. Juni 2022 um 07:00 UTC 0m

IssuesGeringfügiger Vorfall

23. Februar 2023 um 19:36 UTCresolved
Salesforce chat was offline for 90 mins. Service was restored. Only 1 partner was impacted

Genesys chat went offline

Beginn 31. Mai 2022 um 18:30 UTC 5h 30m

IssuesGeringfügiger Vorfall

23. Februar 2023 um 19:31 UTCresolved
Genesys chat was offline for an hour. Impacted only 1 partner. Service was resotred.

Salesforce Chat was offline

Beginn 31. Mai 2022 um 13:30 UTC 0m

IssuesGeringfügiger Vorfall

23. Februar 2023 um 19:29 UTCresolved
Salesforce chat was offline. Only impact 1 partner and lasted 90 mins. Service was restored.

Email autorouting stopped working

Beginn 9. Mai 2022 um 01:30 UTC 0m

IssuesGeringfügiger Vorfall

23. Februar 2023 um 19:27 UTCresolved
Email autorouting stopped working that caused a 90 mins delay on escalation. Service was restored at 10:55 pm CT

Email routing delays

Beginn 9. Mai 2022 um 01:00 UTC 0m

Pending

9. Mai 2022 um 04:32 UTCresolved
Platform response time delays and routing delays built a backlog. Changing routing parameter fixed the issue