Störungsverlauf von Simply Hosting undefined Servers

We are currently dealing with a issue on one of our fibre connections. Any services using it have failed over to redundant resources but the network should be considered "At Risk" while this fault is ongoing.

We are currently dealing with a issue on one of our fibre connections. Any services using it have failed over to redundant resources but the network should be considered "At Risk" while this fault is ongoing. The carrier has now identified the issue and is working to carry out the necessary repairs.

The carrier has repaired the service and the normal levels of resilience of the network have resumed. We consider the event cleared, but will continue a period of monitoring.

The carrier has repaired the service and the normal levels of resilience of the network have resumed. We consider the event cleared and are no longer in an at risk state.

Our monitoring has identified a failed network switch in our Reading datacentre rack L20 affecting a small number of dedicated server customers in that rack. The switch is currently under investigation and we expect servers to return online soon. We will post a further update once complete.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Our monitoring has identified a failed network switch in our Reading datacentre rack N17 affecting a small number of dedicated server customers in that rack. The switch is currently under replacement and we expect servers to return online soon. We will post a further update once complete.

The switch has now been replaced, and the rack is back online

We will continue to monitor over the next couple of hours

This incident has been resolved.

We are investigating an issue on one link between our Reading Datacentre and London, this link is currently down and therefore the network should be considered at-risk. We are engaging with our upstream supplier to determine a root cause and implement a fix.

Our supplier has identified the root cause and is undertaking remedial work to address the underlying issue. The network remains at risk at this time.

Our supplier has completed the remedial work and confirmed the fix is in place. The network is no longer at risk. We will continue to monitor the link overnight as a precaution.

This incident has been resolved.

We currently have an issue with one of our switches causing some servers to be offline, we are working on getting the issue resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Our monitoring has detected 2 independent issues on circuits to our other European locations. Whilst we still have upstream connectivtiy from that location and resilient connectivity to another core pop datacenter we as such rely on this site at the current time and would consider this an at-risk situation for Network. We are progressing fault tickets with both carriers with the highest priority to restore normal resilience levels.

Both suppliers of different international circuits are mobilising engineers and replacement equipment to their affected locations in the EU with priority.

Both suppliers of different international circuits have repaired their services overnight in the EU. The Network is now operating with normally expected levels of resilience.

Our network teams have identified multiple independent fibre cuts across multiple suppliers that are impacting usual resilience to our IP transit network that feeds our UK hosting services. The network is still available and at full capacity, however we consider this an at-risk situation until these links are recovered by the suppliers and are closely tracking their progress.

All fibres and links are now available as normal and full network resilience has been restored. We will keep under monitoring overnight but are not anticipating any further unplanned works.

All fibres and links are now available as normal and full network resilience has been restored. We will keep under monitoring overnight but are not anticipating any further unplanned works.

At around 1:23am BST we were alerted to an instance of network instability. This was found to be due to a flapping link caused by a hardware failure. We isolated the link in question at approximately 1:57am BST and removed it from service while we arrange hardware replacement. This has reduced the capacity along one of our backbone links however overall resiliency has not been affected. We believe the impact to customers to be minimal however we will continue to monitor the situation and provide updates once we initiate the replacement process.

Faulty hardware has been identified and replaced, and the affected link will be returned to service between 2300 and 0100 tonight.

Faulty hardware has been identified and replaced, and the affected link will be returned to service between 2300 and 0100 tonight.

We have reports from a small numbers of customers with intermittent traffic issues communicating from some Amazon AWS instances to our network. This does not affect all source or destination IP addresses but a small subset of traffic that is not predictable. We are currently investigating and communicating with the supply chain to resolve the problem as quickly as possible.

Update: A solution has been found and we now believe that this has been resolved. We will monitor feedback and the network before fully closing this status. We have reports from a small numbers of customers with intermittent traffic issues communicating from some Amazon AWS instances to our network. This does not affect all source or destination IP addresses but a small subset of traffic that is not predictable. We are currently investigating and communicating with the supply chain to resolve the problem as quickly as possible.

Update: A solution has been found and we now believe that this has been resolved. We will monitor feedback and the network before fully closing this status. We have reports from a small numbers of customers with intermittent traffic issues communicating from some Amazon AWS instances to our network. This does not affect all source or destination IP addresses but a small subset of traffic that is not predictable. We are currently investigating and communicating with the supply chain to resolve the problem as quickly as possible.

We are currently investigating reports of Network packet loss or slow network access to some Simply Hosting services.

An issue was identified with a network device which has now been resolved and normal levels of network service has resumed.

This incident has been resolved.

We are investigating a network issue on a core device that may be affecting traffic from some destinations to some Simply Dedicated Servers.

Mitigating actions have been implemented and appear to have resolved the fault conditions in the affected hardware. We will now closely monitor before marking this issue as resolved.

This incident has been resolved.

We are currently investigating an issue with a linecard in one of our PoP routers. We do not expect this to cause any outages however this should be considered an at risk period as due to the nature of this issue we will need to run at reduced resiliency at times during fault finding and resolution.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware of a service issue affecting one of our backbone links between two of our PoP sites. We do not expect any service interruption however this should be considered an at-risk period due to reduced resiliency.

This issue was observed as fixed at around 2:30am, after monitoring for a while and checking for errors, we believe this incident to be resolved.

We are aware of a service issue affecting one of our backbone links that connects our Reading DC to one of our PoP sites. We do not expect any service interruption however this should be considered an at-risk period due to reduced resiliency.

This incident has been resolved.

We are aware of a service issue affecting one of our backbone links that connects our Reading DC to one of our PoP sites. We do not expect any service interruption however this should be considered an at-risk period due to reduced resiliency.

This incident has been resolved.

We are currently experiencing an issue with our phone lines, for any support issues, please raise a ticket on your customer portal or email [email protected]

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Due to a software error causing forwarding issues, we will be rebooting one of our aggregation routers imminently. The reboot is expected to cause two blips as the secondary router as part of the resilient pair takes over, and then the primary router comes back online and takes back control.

The router in question is now back online and we can confirm the issue is resolved.

We have identified an intermitted network issue with one of our racks that hosts our SSD VPS customers, the issue is being investigated by our engineers.

Our engineers have identified the cause and have put a workaround to get services up for customers, however, further analysis is being carried out and once completed, we will resolve the issue and remove the workaround.

The service has remained stable since our last update, however is not yet at the normal full level of diversity to the affected rack. Work on this is in progress, but not expected to cause any further disruption.

Service has been fully restored and we have been monitoring it for the past few hours. We are not resolving this incident and apologies to any customers that may have been impacted by the intermittent issues.

A power issue at a 3rd-party colocation centre in London is causing an unexpected at-risk period for our network this evening. Our network has built-in diverse resilience and is continuing to operate during this time with no customer outages as there is plenty of spare capacity on alternate paths. At the moment we don't know how long this at risk period will last. We'll continue to monitor the issue.

The power issue at a 3rd-party colocation centre has been resolved and has been stable for the last 12 hours. Our services to customers weren't impacted, and our network resilience has been restored, so we are closing this incident.

We have identified an issue with a router line card at one of our network interconnection POP sites in Slough, UK. This caused some packet loss affecting around 10% of customers at around 11:30 GMT to 12:00 GMT. Traffic has now been routed to other paths in our network to solve the problem whilst we investigate the faulty hardware further. The network has a reduced level of resilience at this time whilst this is corrected.

The line card has been reloaded and returned to service and appears to be operating normally. All links are now up as per normal. We are continuing to monitor closely for further issues.

The line card has not shown any further errors, so we are now marking this incident as resolved.