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21 Small Improvements incidents · Februar 2018 — official updates, affected components, duration and resolution details.
Some European customers are experiencing degraded service and errors when using Small Improvements. We're currently looking into the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Small Improvements website is currently unavailable due to a major outage. One of our third party providers is experiencing problems which has lead to the Small Improvements website being unavailable. We're working on resolving the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Unfortunately our hosting providers at Kinsta, Google Cloud and Cloudflare are experiencing major issues. Our website is therefore currently entirely unavailable, and the application is running very slowly. We're reaching out to our contacts, will update you once we know more, and apologize for the trouble this is causing you!
Our EU application is back to normal. the US application is still a bit slow. Unfortunately the website is still unavailable.
Our US servers are now back to normal too, but the website remains unavailable.
All systems are now working again, but the US servers are still a bit slow.
Applications are now all back to normal. Thanks for your patience!
The Small Improvements software itself is operating normally. The Small Improvements website (www.small-improvements.com) is experiencing an increased number of errors. Our hosting provider is experiencing problems which has lead to an increase in errors in Small Improvements. We are monitoring the situation.
This incident has been resolved.
We are currently investigating interruptions to our service infrastructure which can affect your experience accessing the application.
This incident has been resolved
We had a temporary outage that made it impossible for customers on the EU datacenter to log in. The issue was resolved at 14.20 UTC and lasted for about an hour. We're also taking action to make sure that this error does not happen again.
Some customers are experiencing degraded service and errors when using Small Improvements. Some customers are not affected at all. One of our third party providers are experiencing problems which has lead to an increase in errors in Small Improvements. We're working on resolving the issue.
We are continuing to work on a fix for this issue.
We're seeing a reduction in errors but are still monitoring the issue.
This incident has been resolved.
An outage is causing our homepage, including our pricing page and invoice request functionality, to be inaccessible. We’re investigating. In the meantime, please use https://www.small-improvements.com/login to access your Small Improvements instance.
We have narrowed the issue down to our hosting provider. The website is functional again but we will monitor for the next couple of hours.
This incident has been resolved.
Our DNS provider DNSimple is encountering issues, so for some users our website or our subdomains are intermittently not accessible. We'll keep you posted.
It looks like many subdomains are getting back up and are accessible again. We'll keep monitoring. For further updates please visit https://dnsimple.statuspage.io/
This incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating interruptions to our service infrastructure which can affect your experience accessing parts of the application.
We have restored access and are currently monitoring the service interruption that occurred.
This incident has been resolved.
A system-wide outage is causing Small Improvements to be inaccessible. We’re investigating.
Service is available for customers and we're continuing to monitor the situation.
Our cloud hosting provider Google is experiencing difficulties which is causing some customers to encounter trouble loading all parts of the app properly. You can read more about this incident here: https://status.cloud.google.com/incident/zall/20005 We'll update this page as we have more news.
Our hosting provider Google has indicated that the outage is now fully resolved. Please reach out to our support team at support@small-improvements.com with any questions.
An outage is causing our homepage, including our pricing page and invoice request functionality, to be inaccessible. We’re investigating. In the meantime, please use https://www.small-improvements.com/login to access your Small Improvements instance.
The outage is resolved and uptime checks are back to normal. Our hoster had an outage and their team fixed the issue.
An outage is causing our homepage, including our pricing page and invoice request functionality, to be inaccessible due to problems with our hosting provider, who is working on a fix. In the meantime, please use https://www.small-improvements.com/login to access your Small Improvements instance.
Our hosting provider has implemented a fix and we're monitoring the results.
The outage of our homepage is resolved. Please direct any questions to support@small-improvements.com.
An outage is causing Small Improvements to be inaccessible to all customers on our EU and US servers. Our team is investigating and working on a solution to get our application back up.
Our application is back up for all customers on both EU and US servers, we are continuing to monitor. We encountered an issue with our hosting infrastructure and apologize for the disruption in your workflow. Please reach out to our support team at support@small-improvements.com with any questions.
Our cloud hosting provider Google is experiencing difficulties which is causing some customers to encounter trouble loading all parts of the app properly. You can read more about this incident here: https://status.cloud.google.com/incident/storage/18005 Logging out and back in or refreshing your screen could help resolve any errors you encounter. We'll update this page as we have more news.
We are continuing to work on a fix for this issue.
Our cloud hosting provider Google has indicated that the degraded performance has been resolved: https://status.cloud.google.com/incident/storage/18005 Google is conducting an internal investigation of this issue and make appropriate improvements to Google systems to help prevent or minimize future recurrence. The Small Improvements team apologizes for the inconvenience and impact on our customers. For questions please reach out to support@small-improvements.com
An outage is causing Small Improvements to be inaccessible to all customers on our [EU/US] servers. We’re investigating.
Our hosting provider Google App Engine is experiencing an outage and have indicated they will have an update by 1pm pacific. We'll update you as we know more, thank you for your patience and understanding. Here's a direct link to their status page: https://status.cloud.google.com/
It appears that Google has restored service, we're keeping a close eye to ensure there are no further interruptions. Thank you for your patience, we'll update once Google provides the all clear.
Google has indicated that service interruptions have been fully resolved and clarified they will conduct an internal investigation of this issue and make appropriate improvements to their systems to help prevent or minimize future recurrence. Please reach out to support@small-improvements with any questions!
We’re currently investigating an outage impacting functionality of Small Improvements. We will update once we understand the impact.
The application is back up, our team monitoring and investigating further with our service provider.
This outage is fully resolved, if you have any further questions please reach out to support@small-improvements.com for help.
An outage is causing our homepage, including our pricing page and invoice request functionality, to be inaccessible. We’re investigating. In the meantime, please use https://www.small-improvements.com/login to access your Small Improvements instance.
A fix has been implemented and we are monitoring the results.
A loadbalancer at our hoster was blocking our traffic. Thanks to their admin team, the issue was resolved.