27 Smartwaiver incidents · April 2024 — official updates, affected components, duration and resolution details.
Waiver processing has been fully restored and is now operating normally. We identified and resolved the underlying issue that was causing processing delays. Any waivers submitted during the incident have been successfully processed, and no waiver data was lost. Thank you for your patience while we worked through this issue.
Waivers are now processing in real time. We identified a segment of waivers that were failing to process, thus holding up the queue. We're working to remediate this from happening in the future. Thank you for patience as we worked to resolve this issue!
We've now resolved the incident. Thanks for your patience.
We've now resolved the incident. Servers are caught up and waivers are processing as expected. Thanks for your patience.
We've now resolved the incident. Thanks for your patience. You may need to clear your browsers chache if you are still running into issues accessing the site. Please reach out to support at [email protected] if issues persist.
We've now resolved the incident. Thanks for your patience.
We've now resolved the incident. Thanks for your patience.
We've now resolved the incident. Thanks for your patience.
We've now resolved the incident. Thanks for your patience.
The maintenance is now complete. Thanks for your patience.
We've now resolved the incident. Thanks for your patience.
We've now resolved the incident. Thanks for your patience.
We've now resolved the incident. Thanks for your patience.
We've now resolved the incident. Thanks for your patience.
The maintenance is now complete. Thanks for your patience.
We have rolled out a new video playback feature. Its currently in Beta, if you would like to help us test it, please email us at [email protected] and we will be happy to enable it for you. Thank you for your patience as we worked through this.
AWS have resolved the incident. Thanks for your patience.
We've now resolved the incident. Thanks for your patience.
The slow SMS and email verification resend issues have been resolved with last night's server deployment. We identified an error in the code, causing these functions to hang in the system and return a blank error pop-up. The fix is live and tested to be successful. Thank you for your patience as we looked into this matter.
The maintenance is now complete. Thanks for your patience.