Störungsverlauf von Spark

1. 1. September 2026 um 20:48 UTCinvestigating

   Betroffene Komponente: Konnektivität von Tachyon-Geräten (SKUs: TACH4NA, TACH8NA, TACH8ROW) Begonnen: Heute, 1:22 Uhr PDT Beschreibung: Wir untersuchen derzeit eine Verbindungsstörung bei Tachyon-Geräten (SKUs TACH4NA, TACH8NA, TACH8ROW). Das Particle-Team untersucht das Problem aktiv und wird Updates veröffentlichen, sobald mehr Informationen verfügbar sind. Kein anderer Partikel-Gerätetyp oder SKU ist von diesem Vorfall betroffen.

2. 1. September 2026 um 21:14 UTCidentified

   Wir haben die Ursache der Verbindungsstörung identifiziert, die Tachyon-Geräte betrifft. Unser Team arbeitet aktiv an einer Lösung, um das Problem zu lösen. Wir werden weiterhin Updates veröffentlichen, wenn Fortschritte gemacht werden. Kein anderer Partikel-Gerätetyp oder SKU ist von diesem Vorfall betroffen.

3. 1. September 2026 um 21:43 UTCmonitoring

   Wir haben beobachtet, wie sich Geräte erholen und wieder verbinden. Unser Team überwacht weiterhin die Wiederherstellung, um eine vollständige Stabilisierung der verbleibenden Tachyon-Geräte sicherzustellen. Wir werden ein endgültiges Update bereitstellen, sobald alle Geräte vollständig wieder verbunden sind und der Vorfall behoben ist.

4. 1. September 2026 um 23:01 UTCresolved

   Dieser Vorfall wurde behoben. Alle Tachyon-Geräte wurden erfolgreich wieder angeschlossen und die Konnektivität wurde vollständig wiederhergestellt. Unser Team identifizierte die Ursache und implementierte einen Fix, der die vollständige Erholung der betroffenen Flotte bestätigte. Kein anderer Partikel-Gerätetyp oder SKU war von diesem Vorfall betroffen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 1. September 2026 um 17:40 UTCinvestigating

   Betroffene Komponente: Konnektivität von Tachyon-Geräten (SKUs: TACH4NA, TACH8NA, TACH8ROW) Typ: Ungeplanter Vorfall Status: Untersuchung Begonnen: Heute, 10:30 Uhr PDT Wir untersuchen derzeit eine Verbindungsstörung bei Tachyon-Geräten (SKUs TACH4NA, TACH8NA, TACH8ROW). Das Problem begann nach einer routinemäßigen Aktualisierung unserer Konnektivitätsinfrastruktur, die eine unerwartet hohe Anzahl von gleichzeitigen Wiederverbindungsversuchen auslöste. Unser Team arbeitet aktiv daran, den Service wiederherzustellen und Reconnections zu stabilisieren. Wir werden Updates veröffentlichen, da wir mehr Informationen haben. Kein anderer Partikel-Gerätetyp oder SKU ist von diesem Vorfall betroffen.

2. 1. September 2026 um 18:42 UTCmonitoring

   Die meisten Tachyon-Geräte wurden wieder angeschlossen und sind wieder online. Wir überwachen weiterhin die Wiederherstellung, um eine vollständige Stabilisierung der verbleibenden Geräte zu gewährleisten. Wir werden ein endgültiges Update bereitstellen, sobald alle Geräte vollständig wieder verbunden sind und der Vorfall behoben ist.

3. 1. September 2026 um 18:55 UTCresolved

   Dieser Vorfall wurde behoben. Alle Tachyon-Geräte wurden erfolgreich wieder angeschlossen und die Konnektivität wurde vollständig wiederhergestellt. Kein anderer Partikel-Gerätetyp oder SKU war von diesem Vorfall betroffen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Juni 2026 um 12:16 UTCinvestigating

   Particle untersucht mehrere Berichte von Mobilfunkanbietern in Südafrika, die Datensitzungen ablehnen oder nicht zulassen. Das Problem betrifft B524 und M524 Geräte.

2. 9. Juli 2026 um 22:11 UTCidentified

   Particle arbeitet eng mit unseren Mobilfunkpartnern, ihren regionalen Partnern und den lokalen Carriern zusammen, um dieses Problem anzugehen. Am 27. Juni wurde ein Netzwerkwechsel implementiert, und Geräte, die online gehen, können seitdem Daten weitergeben. Die Untersuchung der Ursache ist im Gange.

3. 14. Juli 2026 um 20:27 UTCresolved

   Das Problem gilt als gelöst. Betroffene Geräte müssen zurückgesetzt oder mit Strom betrieben werden, um die Verbindung wieder aufzunehmen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 21. Mai 2026 um 15:07 UTCinvestigating

   We are currently investigating an issue impacting cellular connectivity for some devices on our MVNO network. Our engineering and carrier teams are actively working to identify the root cause and restore normal service as quickly as possible.

2. 21. Mai 2026 um 15:44 UTCidentified

   We are seeing initial signs of recovery as connectivity is being restored for a portion of affected devices. Our teams continue to closely monitor the situation and work with carrier partners to ensure full service restoration.

3. 21. Mai 2026 um 18:09 UTCmonitoring

   Connectivity has largely recovered and we are continuing to monitor the situation closely to ensure service stability across the affected MVNO network. At this time, most devices should be operating normally, though a small number of customers may still experience intermittent issues as recovery completes. We will continue monitoring and provide a final update once we confirm the incident is fully resolved.

4. 21. Mai 2026 um 20:17 UTCresolved

   The issue impacting cellular connectivity on our MVNO network has been resolved. Services have remained stable following recovery, and our teams have confirmed normal operation across affected systems.

1. 15. Mai 2026 um 01:00 UTCinvestigating

   Particle is investigating issues with device connectivity to the Particle cloud. This affects all devices except legacy devices (Photon/P1). The cause is still under investigation.

2. 15. Mai 2026 um 01:00 UTCinvestigating

   We are continuing to investigate this issue.

3. 15. Mai 2026 um 01:08 UTCmonitoring

   A fix has been implemented and devices are reconnecting.

4. 15. Mai 2026 um 01:26 UTCresolved

   This incident has been resolved.

1. 6. Mai 2026 um 00:02 UTCinvestigating

   Particle is investigating reports of unstable integrations and the event stream.

2. 6. Mai 2026 um 00:41 UTCresolved

   Particle has deployed a fix, and services are back to baseline.

1. 1. Mai 2026 um 18:16 UTCinvestigating

   Particle is investigating reports of EtherSIM connection instability.

2. 1. Mai 2026 um 19:34 UTCmonitoring

   Our partners have identified the cause of the disruptions, and are observing recovery. We'll continue to monitor the situation.

3. 1. Mai 2026 um 21:01 UTCresolved

   Connectivity has recovered.

1. 10. März 2026 um 17:00 UTCinvestigating

   We are aware of a signaling issue impacting 4G data sessions for a small percentage of devices. We are closely monitoring the issue and working with our provider to resolve it.

2. 10. März 2026 um 21:18 UTCresolved

   The issue was resolved

1. 8. März 2026 um 08:15 UTCinvestigating

   Particle is investigating connectivity issues for devices connected on EtherSIM.

2. 8. März 2026 um 08:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8. März 2026 um 10:09 UTCmonitoring

   Devices are recovering and Particle is monitoring the situation.

4. 8. März 2026 um 10:50 UTCmonitoring

   Online counts have recovered to expected levels, and reconnections have dropped. We’ll continue to monitor the situation.

5. 8. März 2026 um 11:39 UTCresolved

   Connectivity has recovered to normal levels.

1. 24. Februar 2026 um 21:24 UTCinvestigating

   Particle is currently investigating reports of Tachyon devices that are unable to connect to the Particle cloud. Tachyon connectivity is not affected.

2. 24. Februar 2026 um 21:56 UTCmonitoring

   A fix has been implemented and the team is monitoring devices.

3. 25. Februar 2026 um 07:23 UTCresolved

   This incident has been resolved.

1. 6. Januar 2026 um 15:53 UTCidentified

   Particle is aware that some SIM activations are currently facing extended delays. Our cellular partners are actively working on a fix.

2. 6. Januar 2026 um 19:00 UTCresolved

   This incident has been resolved.

1. 20. Oktober 2025 um 19:47 UTCinvestigating

   Particle is investigating issues with device connectivity to the Particle cloud. This affects all devices, both WiFi and Cellular. The cause is still under investigation.

2. 20. Oktober 2025 um 21:00 UTCinvestigating

   The issue is ongoing, and the team is still investigating.

3. 20. Oktober 2025 um 22:08 UTCmonitoring

   We identified that our cloud services were impacted by the ongoing AWS outage. Our team has applied some changes that allows the cloud services to auto recover when needed. Periodic disruptions are still expected, but the data to/from the cloud should improve.

4. 21. Oktober 2025 um 10:51 UTCresolved

   The incident has been resolved.

1. 20. Oktober 2025 um 16:59 UTCidentified

   Particle has identified several services that are still affected after this morning's outage. This includes some logic executions, and Integrations which rely on secrets stored in the Particle cloud. The majority of logic functions, and integrations (that do not use secrets) are not impacted.

2. 21. Oktober 2025 um 01:25 UTCresolved

   Metrics for logic and integrations are back to normal.

1. 20. Oktober 2025 um 10:35 UTCidentified

   From UTC 08:30 Integrations and Logic and Ledger was impacted by an AWS outage. Integrations have started to recover, but integration relying on saved secrets are still failing.

2. 20. Oktober 2025 um 11:51 UTCmonitoring

   Services have recovered and normal operations resumed. The team continues to monitor the situation.

3. 20. Oktober 2025 um 13:53 UTCresolved

   The incident has resolved and services are back to normal.

1. 9. Oktober 2025 um 15:45 UTCinvestigating

   Particle is investigating elevated levels of cellular rejections for devices connected on EtherSIM.

2. 9. Oktober 2025 um 15:58 UTCidentified

   Our cellular partners have confirmed an outage on their end, and are working to restore connectivity. A subset of devices connected via EtherSIM is affected. We will provide more information as soon as it becomes available.

3. 9. Oktober 2025 um 17:54 UTCidentified

   The situation has stabilised, but apart from a small batch of devices, recovery is not yet underway. We continue to work with our partners to understand the outage, and will provide an ETA to full recovery as soon as it's available.

4. 9. Oktober 2025 um 20:32 UTCmonitoring

   We have observed strong signs of recovery and expect devices to reconnect soon.

5. 9. Oktober 2025 um 22:06 UTCmonitoring

   Recovery is still underway.

6. 9. Oktober 2025 um 23:35 UTCmonitoring

   Device recovery continues. Recovery is at 80% pre-outage levels.

7. 10. Oktober 2025 um 00:35 UTCmonitoring

   The number of online devices is now within our daily baseline; we expect devices to have recovered and are waiting for confirmation from our partners that the problem is resolved.

8. 10. Oktober 2025 um 01:56 UTCresolved

   Online devices count and behavior match our daily numbers.

1. 28. September 2025 um 13:56 UTCinvestigating

   We detected connectivity drops in the past few minutes, primarily affecting devices on AT&T in the US. Our MVNO partner has been notified and is actively investigating. Our team will continue to monitor the situation until it is resolved.

2. 28. September 2025 um 14:28 UTCmonitoring

   Connectivity has recovered to pre-outage levels. We will continue monitoring the fleet to ensure stability.

3. 28. September 2025 um 14:54 UTCresolved

   The incident was resolved. Fleet numbers reached pre-outage levels and are stable.

1. 18. September 2025 um 14:21 UTCinvestigating

   The Particle team has identified connectivity issues affecting devices located in South Africa (ZA). Devices in this region may experience difficulties establishing or maintaining cellular connections. The Particle team is actively working with cellular partners to investigate the issue and gather more details. Updates will be provided as soon as more information becomes available.

2. 18. September 2025 um 15:09 UTCmonitoring

   Particle team has observed that devices in South Africa (ZA) are back online and connections are stable. We will continue monitoring closely to ensure ongoing reliability.

3. 18. September 2025 um 16:30 UTCresolved

   This incident has been resolved.

1. 18. August 2025 um 06:48 UTCinvestigating

   We have detected a degradation affecting Ethersim connectivity. The impact is most notable in the USA, but effects have also been observed in other regions worldwide. Our provider is currently investigating the issue.

2. 18. August 2025 um 07:24 UTCinvestigating

   Our provider is continuing to investigate the issue with their downstream partner. In the meantime, we observe a gradual recovery as devices reattach using alternate routes. We continue to monitor the situation closely.

3. 18. August 2025 um 08:28 UTCidentified

   Data sessions continue to recover gradually. Our provider is working with their downstream partner to minimize impact and restore service as quickly as possible. We continue to monitor the issue closely.

4. 18. August 2025 um 09:16 UTCmonitoring

   A big part of the impacted devices has recovered by now. We will continue monitoring until full recovery is confirmed.

5. 18. August 2025 um 10:24 UTCresolved

   The provider solved the issue, and the fleet recovered to values similar to before the outage

1. 5. August 2025 um 18:02 UTCidentified

   Particle is aware of and addressing an issue with the latest console deployment. Devices and the Particle event stream is unaffected. A rollback of the console changes is in progress.

2. 5. August 2025 um 18:08 UTCresolved

   The change has been rolled back, and the console is fully functional.

1. 24. Juli 2025 um 16:53 UTCidentified

   Particle is aware that the console event stream is currently not loading for new sessions. The team is actively engaged.

2. 24. Juli 2025 um 17:18 UTCresolved

   A rollback was performed, and the console is showing events. Impact was 8:56am PST to 10:10am PST; events continued to be delivered to Webhooks and devices. Impact was limited to the console's debug event view.