Störungsverlauf von Squarespace

1. 21. Oktober 2026 um 10:41 UTCresolved

   Acuity Scheduling Service war vorübergehend nicht verfügbar von 10:36-10:55 Uhr US-Ostzeit.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 28. September 2026 um 13:17 UTCidentified

   Wir untersuchen derzeit Probleme in Squarespace, insbesondere in Bezug auf den Zugriff auf das E-Mail-Kampagnen-Panel sowie die Anwendung und den Zugriff auf bestimmte Premium-Funktionen.

2. 28. September 2026 um 13:35 UTCidentified

   Wir arbeiten weiter an einer Lösung für dieses Problem.

3. 28. September 2026 um 13:50 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

4. 28. September 2026 um 14:06 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 18. September 2026 um 20:35 UTCinvestigating

   Einige Benutzer haben Probleme mit der Acuity Admin Mobile-App, wenn sie versuchen, die App nach dem letzten iOS 27-Update zu starten. Wir untersuchen derzeit das Problem.

2. 18. September 2026 um 20:46 UTCinvestigating

   Wir empfehlen derzeit, dass Benutzer auf iOS 26 bleiben und das Upgrade auf iOS 27 verschieben, bis dieses Problem behoben ist. Diese Vorsichtsmaßnahme gewährleistet einen ununterbrochenen Zugriff auf die Acuity Admin Mobile App. Android-Nutzer bleiben davon unberührt.

3. 20. September 2026 um 16:57 UTCidentified

   Das Problem wurde identifiziert und wir arbeiten an einer Lösung.

4. 21. September 2026 um 19:25 UTCidentified

   Wir arbeiten weiter an einer Lösung für dieses Problem.

5. 22. September 2026 um 19:25 UTCresolved

   Der Zugriff auf die Acuity Scheduling App wurde für Benutzer auf iOS 27 wiederhergestellt. Benutzer können über den Apple App Store auf Acuity Scheduling Version 98.0.0 aktualisieren, um den Fix zu installieren.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 9. September 2026 um 15:26 UTCresolved

   Einige Kunden sehen eine "SORRY" -Seite, wenn sie auf ihre Kundenplanungsseite zugreifen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. August 2026 um 20:12 UTCidentified

   Wir erleben derzeit eine Serviceunterbrechung mit der Integration in Meta Services. Unser Engineering-Team hat das Problem identifiziert und arbeitet mit Meta zusammen, um es zu lösen. Wir werden so schnell wie möglich ein Update bereitstellen.

2. 20. August 2026 um 23:15 UTCidentified

   Wir arbeiten weiter an einer Lösung für dieses Problem.

3. 21. August 2026 um 13:56 UTCresolved

   Nach der Überprüfung der Auswirkungen haben wir bestätigt, dass dieses Problem in seinem Umfang begrenzt ist und die Kernfunktionalität nicht beeinträchtigt. Wir schließen dieses Statuspage-Update. Kunden, bei denen das Problem weiterhin auftritt, sollten sich an den Support wenden.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 20. August 2026 um 12:26 UTCinvestigating

   Wir untersuchen derzeit ein Problem, das dazu führt, dass sich die Google-Kalendersynchronisierung verzögert. Dies kann auch die Erstellung von Google Meet-Links für Termine verzögern.

2. 20. August 2026 um 15:54 UTCresolved

   Das Problem ist gelöst.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 12. August 2026 um 22:55 UTCidentified

   We are currently experiencing a service disruption. Our Engineering team has identified the issue and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.

2. 12. August 2026 um 23:12 UTCresolved

   This incident has been resolved.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 29. Juli 2026 um 18:20 UTCinvestigating

   Wir untersuchen derzeit Verbindungsprobleme mit Squarespace-Sites und Account-Dashboards.

2. 29. Juli 2026 um 18:43 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 29. Juli 2026 um 19:02 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

4. 29. Juli 2026 um 19:47 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 4. Juni 2026 um 18:58 UTCinvestigating

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

2. 4. Juni 2026 um 19:17 UTCinvestigating

   We're investigating issues with Acuity Scheduling elevated errors.

3. 4. Juni 2026 um 19:19 UTCidentified

   We are currently experiencing a service disruption. We have identified the issue with Acuity Scheduling elevated errors. We will provide an update as soon as possible.

4. 4. Juni 2026 um 19:27 UTCmonitoring

   A fix has been implemented and we are monitoring results.

5. 4. Juni 2026 um 19:30 UTCresolved

   This incident has been resolved.

1. 20. Mai 2026 um 17:45 UTCinvestigating

   We are currently investigating connectivity issues and 503 errors for Squarespace sites.

2. 20. Mai 2026 um 18:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20. Mai 2026 um 18:15 UTCresolved

   This incident has been resolved.

1. 19. Mai 2026 um 17:06 UTCinvestigating

   We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.

2. 19. Mai 2026 um 17:06 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19. Mai 2026 um 17:35 UTCresolved

   This incident has been resolved.

1. 28. April 2026 um 10:17 UTCinvestigating

   This might include: - Not being able to create a new website using template store / blank template. - Not being able to register a new domain name. - Not being able to purchase or modify subscriptions.

2. 28. April 2026 um 11:31 UTCidentified

   The issue has been identified and a fix has been implemented.

3. 28. April 2026 um 11:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28. April 2026 um 11:48 UTCresolved

   This incident has been resolved.

1. 27. April 2026 um 17:12 UTCinvestigating

   We are currently investigating an issue with website subscriptions not being activated.

2. 27. April 2026 um 17:28 UTCinvestigating

   We are continuing to investigate this issue.

3. 27. April 2026 um 17:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27. April 2026 um 17:48 UTCresolved

   This incident has been resolved.

1. 27. April 2026 um 16:09 UTCinvestigating

   We are currently investigating issues with editing and loading sites.

2. 27. April 2026 um 16:25 UTCinvestigating

   We are continuing to investigate this issue.

3. 27. April 2026 um 16:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27. April 2026 um 18:16 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 27. April 2026 um 18:26 UTCidentified

   The issue has been identified and a fix is being implemented.

6. 27. April 2026 um 22:01 UTCidentified

   We are continuing to work on a fix for this issue.

7. 27. April 2026 um 22:20 UTCresolved

   This incident has been resolved.

1. 21. April 2026 um 17:21 UTCinvestigating

   We’re investigating issues with new payment details being saved.

2. 21. April 2026 um 17:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 21. April 2026 um 18:13 UTCmonitoring

   Issue has been mitigated and we are monitoring the fix.

4. 21. April 2026 um 18:41 UTCresolved

   This incident has been resolved.

1. 9. April 2026 um 10:02 UTCinvestigating

   We are investigating an issue with the domain transfer page. Customers might not be able to initiate a domain transfer.

2. 9. April 2026 um 10:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 9. April 2026 um 10:29 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 9. April 2026 um 11:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 9. April 2026 um 11:22 UTCresolved

   This incident has been resolved.

1. 2. April 2026 um 19:11 UTCinvestigating

   We're investigating issues with loading sites.

2. 2. April 2026 um 19:18 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2. April 2026 um 19:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2. April 2026 um 19:29 UTCresolved

   This incident has been resolved.

1. 31. März 2026 um 21:26 UTCinvestigating

   We're investigating errors while connecting to some Squarespace sites.

2. 31. März 2026 um 21:45 UTCmonitoring

   We're investigating errors while connecting to some Squarespace sites.

3. 31. März 2026 um 21:49 UTCmonitoring

   Issue has been mitigated as of 5:36pm EDT. We are continuing to monitor for any further issues.

4. 31. März 2026 um 22:01 UTCresolved

   This incident has been resolved.

5. 7. April 2026 um 17:41 UTCpostmortem

   On Tuesday, March 31st, 2026, many Squarespace websites experienced unavailability for an aggregate of 53 minutes, between 4:43 PM and 5:36 PM EDT. During this incident, we failed to serve approximately 28% of customer requests. Site visitors saw slow loads or “Service Unavailable” errors impacting site loading, login, site editing, Campaigns, Domains, and our Commerce platform. At 4:43 PM EDT we performed a network configuration change in one of our points of presence \(PoP\). This change impacted critical networking equipment within that region. Our teams were notified immediately via automated alerts, internal reports, and additional customer reports. At 4:48 PM EDT our system automatically routed traffic off of this PoP. This action should have contained the impact. However, another region was already offline due to planned maintenance. As a result, the majority of our traffic was ultimately routed to a single PoP. In aggregate, this increased load overwhelmed our website lookup infrastructure in this region, severely impacting visitor requests. At 5:08 PM EDT, our teams resolved the original network configuration issue. We continued to see customer impact, so at 5:20 PM EDT we cleared the website lookup cache in the active region. This exacerbated the issue due to an additional misconfiguration within the lookup infrastructure.  At 5:35 PM EDT we successfully routed traffic back onto the original PoP, which had fully recovered. By 5:36 PM EDT our systems were serving all customer requests normally. We deeply apologize for this incident. Ensuring Squarespace sites remain up and available is of the utmost importance to us. Our team has prioritized improvements to the mitigation of similar issues and scaling our edge capacity as necessary. Thank you for your patience.

1. 31. März 2026 um 17:40 UTCinvestigating

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

2. 31. März 2026 um 18:00 UTCidentified

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

3. 31. März 2026 um 18:26 UTCidentified

   We are currently experiencing a service disruption. Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected. We will provide an update as soon as possible.

4. 31. März 2026 um 18:37 UTCresolved

   Acuity Scheduling is now fully operational.

1. 18. März 2026 um 15:38 UTCinvestigating

   We are currently investigating issues with sites not loading properly due to errors and delays.

2. 18. März 2026 um 16:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 18. März 2026 um 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18. März 2026 um 16:56 UTCresolved

   This incident has been resolved.