42 St Math incidents · Juli 2020 — official updates, affected components, duration and resolution details.
We are investigating elevated errors with the educator console.
The engineering team identified the issue, implemented a fix, and is currently monitoring the system.
This incident has been resolved.
We're experiencing an elevated level of errors for some users in the educator console and our engineering team is working to identify the root cause and implement a solution.
The issue has been identified and remediated.
Our engineering team is working to identify the root cause and implement a solution.
This incident has been resolved.
We're experiencing an elevated level of errors and our engineering team is working to identify the root cause and implement a solution.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Our engineering team is working to identify the root cause and implement a solution.
Our Engineering team is working to identify the issue.
We are continuing to investigate.
We have identified and corrected the issue.
This incident has been resolved.
**ST Math Outage Notice and Resolution**Some of our users experienced difficulties authenticating into ST Math between 5:31 AM and 9:00 AM PDT on May 15th, 2024. We apologize for any inconvenience this may have caused. **What Happened:** The outage was caused by a failed update that resulted in unexpected errors for some users. These errors were due to code issues that were not discovered because some important test cases were missed. **How We Fixed It:** Our team worked diligently to identify and resolve the issue. The service was fully restored by 9:00 AM PDT.
Incorrect changes to the ST Math game curriculum were applied by mistake. We are working to remedy the situation. Learners in 3rd to 5th grades might see the incorrect journey. Teachers of 3rd to 5th grades might have trouble loading classes or learners with alerts.
Most students are not impacted, and only a few teachers are affected. A resolution is being tested and prepared for deployment.
Teachers should not be getting errors looking at classes and students should be able to play. There are still some final changes to revert and continued monitoring of the problem.
We are applying a fix and will be down for approximately 30 minutes.
Our fixes have been deployed and we are monitoring.
This incident has been resolved.
We are currently experiencing a service degradation. An incident has been reported and some students are experiencing slower load times of ST Math. Our engineering team is working to identify the root cause and implement a solution Our engineering team is working to identify the root cause and implement a solution.
Our engineers have identified the the issue and are working on a resolution. We recently added a feature to help students with poor internet connectivity or the problematic Safari browser to preserve progress. There was a logic error in the shipped code that needs to be remedied.
ST Math engineers are investigating the issue and actively working on a fix.
ST Math engineers have identified a resolution and are testing
The code revisions have been tested and deployed and ST Math engineers are monitoring.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
We are currently experiencing a service degradation. Our engineering team is working to identify the root cause and implement a solution.
Amazon Web Services (AWS) has confirmed they are having issues with their infrastructure that is impacting ST Math. We are continuing to monitor.
We are continuing to monitor this AWS outage.
We continue to monitor this situation with the Amazon outage (https://health.aws.amazon.com/health/status) and will provide updates as quickly as they are made available to us.
This incident has been resolved by AWS engineers.
Our web application was undergoing a scale up event and the Amazon infrastructure malfunctioned that caused a partial outage for 17 minutes.
Issue was resolved at 14:35.
Sunday, April 23 4:50pm PST Resolved - All users should now be able to use ST Math on iPads. During our assessment of the situtation we were able to identify and implement several fixes associated with the 16.4 IOS update. We apologize for the the brief outage and encourage all our students to continue playing ST Math during the weekends. Apr 23, 2:02pm PST Update - Our team has identified the cause of the issue and are working quickly to solve it. Thank you for your patience. Investigating - Some students report being unable to login, which coincided with us deploying a fix for an iPad issue. We are working to identify the exact problem and solve it. Apr 23, 1:50pm PST Investigating - Some students report being unable to login, which coincided with us deploying a fix for an iPad issue. We are working to identify the exact problem and solve it. We apologize for the inconvenience and will provide an update soon.
Some users experienced authentication issues. Our engineering team has resolved the issue. This lasted 15 minutes.
We are currently experiencing an issue with staff functionality. Staff are not able to launch and play games from the teacher console. Our engineering team is working to identify the root cause and implement a solution.
We are continuing to investigate this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
The issue has been resolved and homeschool learners are now able to log in and play. We will continue to monitor.
Our engineering team is working to identify the root cause and implement a solution.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our engineering team is working to identify the root cause and implement a solution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We have diagnosed the issue and are working on a solution. Some OneRoster user accounts got deactivated and will be reactivated as quickly as possible.
Root cause determined and resolved. All users should now be able to log in as usual.
Our engineering team is working to identify the root cause and implement a solution.
We have identified and corrected the issue.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
