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50 Swell incidents · Februar 2024 — official updates, affected components, duration and resolution details.
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
We are currently experiencing a large increase in traffic, which may cause slower response times for some users.
We have upscaled our infrastructure, performance level restored, we are continuing monitoring
Our data processing infrastructure is running behind, which is causing delays in processing webhooks and notification tasks. No data has been lost, and the system should be caught up shortly.
We are continuing to work on a fix for this issue.
A fix has been successfully applied, and data processing is now operating as expected. All previously delayed tasks—including webhooks and notifications—were safely queued during the incident and are now actively being processed. We are not seeing any further delays in task processing. We are currently investigating a separate, isolated issue affecting some Swell-hosted checkouts. At this time, we cannot confirm whether this is related to the earlier delay in processing tasks. We will continue to monitor and provide updates as more information becomes available.
The previously reported issue affecting some Swell-hosted checkouts has been resolved. Our investigation confirmed that this was related to the earlier data processing delays and was addressed by the original fix. Based on our monitoring, checkout functionality is now operating as expected with no further issues observed. We will continue to monitor to ensure ongoing stability.
This incident has been resolved.
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
Issue was caused by misconfiguration during our deployment, Fix already applied, we are monitoring situation
After deploying the fix, everything looks working as expected
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
A fix has been implemented and we are monitoring the results.
It was false-positive alarm from our logging system
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
We are currently aware of an issue with a third-party service (MongoDB Atlas) used within our infrastructure, which is experiencing degraded performance, affecting connectivity to our database systems. Our team is actively monitoring the situation and assessing any impact. We will provide updates as more information becomes available.
The issue appears to be resolved, and systems are currently operating as expected. Our team will continue to monitor closely to ensure stability
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
We have identified posible root cause of the DB connection issue, working on fix
A fix has been implemented, and system performance has recovered from the degraded state. Our team will continue to monitor to ensure stability and address any further issues.
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
Side effect of upscaling database
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
We are upscaling our cloud DB to prevent this issue in future
We have upscaled our database to handle larger amount of data
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
We faced short time database connection problem
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
Our backend was not able to connect to cloud database provider, it was shortly resolved
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
This incident has been resolved.
We are currently observing problems with connection to our database provider, and are investigating this issue
The issue impacting database connectivity has been resolved, and connections are now fully restored. We will continue monitoring to ensure ongoing stability.
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
A minor misconfiguration during restart appeared
We’re aware of an issue affecting images, where they may intermittently appear as broken or return a 502 error. The root cause has been traced to one of our third-party service providers, Cloudflare, specifically within the proxy services used between Swell’s CDN and API/storefronts. Our team is actively working with Cloudflare to resolve the issue as quickly as possible. We’ll provide further updates as soon as more information becomes available.
This incident has been resolved.
We are closely monitoring the ongoing AWS outage that began earlier today. While some of Swell’s services are hosted on AWS, we are not seeing any impact at this time. We will continue to monitor the situation and provide updates if any issues arise. If you experience any issues, please contact us via email at support@swell.is, as our in-app chat service (Intercom) appears to be affected by the ongoing AWS outage.
This incident has been resolved.
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
This incident has been resolved.
We are aware of an issue that may be affecting payment processing for some clients. Our team is actively investigating and will provide updates as more information becomes available.
The cause of the issue has been identified, and our team is actively implementing a fix to restore normal services. We will provide further updates as progress is made.
A fix has been implemented, and services are beginning to return to normal. We will continue to monitor the situation closely.
This incident has been resolved.
We are aware of an issue causing degraded performance in our Storefront API. Our team is actively investigating and working to resolve the problem as quickly as possible. We will provide updates as more information becomes available.
We have identified the cause of the degraded service, and our team is actively implementing changes to restore normal performance. We will provide another update as progress continues.
Our team is continuing to work on implementing the necessary changes to restore normal performance. We are monitoring the system closely and will provide another update as soon as more progress is made.
Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share another update once further progress is made.
Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share updates as they become available.
A fix has been applied, and services appear to be stabilizing. We will continue to monitor closely to ensure full resolution.
This incident has been resolved.
We identified and resolved an issue that may have affected some users attempting to proceed to checkout during a 45-minute window earlier today. The root cause was identified and corrected, and systems are operating normally now.
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
This incident has been resolved.