Loading status page

Checking service and reports...

Applying language and content...

Störungsverlauf von Switchco

50 Switchco incidents · März 2025 — official updates, affected components, duration and resolution details.

Zurück zum aktuellen Status

Some customers in the US and Canada may be experience issues with delays in message delivery

Beginn 11. Juni 2026 um 20:55 UTC 2h 47m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Carrier Networks: Messaging

11. Juni 2026 um 20:55 UTCinvestigating
We are currently investigating this issue.
11. Juni 2026 um 21:01 UTCidentified
The issue has been identified and a fix is being implemented.
11. Juni 2026 um 21:40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. Juni 2026 um 23:42 UTCresolved
This incident has been resolved.

Some customers in the US and Canada may be experiencing issues with MMS messaging

Beginn 9. Juni 2026 um 16:34 UTC 40m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Messaging

9. Juni 2026 um 16:34 UTCinvestigating
We are currently investigating this issue.
9. Juni 2026 um 17:03 UTCmonitoring
A fix has been implemented and we are monitoring the results.
9. Juni 2026 um 17:14 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues receiving inbound SMS messages

Beginn 8. Juni 2026 um 22:43 UTC 3h 10m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Messaging

8. Juni 2026 um 22:43 UTCinvestigating
We are currently investigating the issue.
9. Juni 2026 um 01:02 UTCmonitoring
A fix has been implemented and we are monitoring the results.
9. Juni 2026 um 01:53 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with IVR

Beginn 20. Mai 2026 um 18:58 UTC 5h 29m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Omnichannel

20. Mai 2026 um 19:36 UTCinvestigating
We are continuing to investigate this issue.
20. Mai 2026 um 22:18 UTCinvestigating
We are currently investigating this issue.
20. Mai 2026 um 23:33 UTCidentified
The issue has been identified and a fix is being implemented.
20. Mai 2026 um 23:55 UTCmonitoring
A fix has been implemented and we are monitoring the results.
21. Mai 2026 um 00:26 UTCresolved
This incident has been resolved.

Customers using Salesforce CTI with Dialpad may be experiencing issues with logging in

Beginn 4. Mai 2026 um 15:11 UTC 3h 6m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Integrations

4. Mai 2026 um 15:11 UTCinvestigating
We are currently investigating this issue.
4. Mai 2026 um 15:19 UTCidentified
The issue has been identified and a fix is being implemented.
4. Mai 2026 um 17:29 UTCidentified
We are continuing to work on a fix for this issue.
4. Mai 2026 um 17:39 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4. Mai 2026 um 18:17 UTCresolved
This incident has been resolved.

We are investigating potential issues with calling

Beginn 8. April 2026 um 19:17 UTC 2h 1m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

8. April 2026 um 19:17 UTCinvestigating
We are currently investigating this issue.
8. April 2026 um 19:44 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8. April 2026 um 21:18 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues making or receiving calls.

Beginn 10. März 2026 um 15:47 UTC 2d 6h

IssuesGeringfügiger Vorfall

Betroffene Komponenten

MessagingApplicationAnalyticsTelephony Infrastructure: Outbound CallsOmnichannel

10. März 2026 um 15:47 UTCinvestigating
We are investigating a potential outage for some customers.
10. März 2026 um 17:29 UTCinvestigating
We are continuing to investigate this issue.
10. März 2026 um 17:31 UTCmonitoring
A fix has been implemented and we are monitoring the results.
12. März 2026 um 22:11 UTCresolved
This incident has been resolved.

Some customers may be experiencing sporadic issues with placing or receiving calls

Beginn 13. Februar 2026 um 16:39 UTC 52m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

13. Februar 2026 um 16:39 UTCinvestigating
We are currently investigating this issue.
13. Februar 2026 um 16:46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
13. Februar 2026 um 17:31 UTCresolved
This incident has been resolved.

Some customers may be experiencing sporadic issues with placing or receiving calls

Beginn 12. Februar 2026 um 14:47 UTC 1h 4m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

12. Februar 2026 um 14:47 UTCinvestigating
We are currently investigating this issue.
12. Februar 2026 um 14:56 UTCmonitoring
A fix has been implemented and we are monitoring the results.
12. Februar 2026 um 15:52 UTCresolved
This incident has been resolved.

Some customers may be experiencing delays in platform functions

Beginn 13. Januar 2026 um 17:37 UTC 3h 2m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Telephony Infrastructure: Inbound CallsAPI PlatformMessagingGoogle Cloud PlatformApplicationContact CenterOmnichannel

13. Januar 2026 um 17:37 UTCinvestigating
Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.
13. Januar 2026 um 17:52 UTCidentified
The issue has been identified and a fix is being implemented.
13. Januar 2026 um 17:58 UTCmonitoring
A fix has been implemented and we are monitoring the results.
13. Januar 2026 um 20:38 UTCresolved
This incident has been resolved.

Accessing www.dialpad.com shows an error

Beginn 18. November 2025 um 13:41 UTC 4h 22m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Website

18. November 2025 um 13:41 UTCidentified
The issue is due to a worldwide CloudFlare service incident: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Users can go directly to https://dialpad.com/login to sign in. Calling and messaging are unaffected.
18. November 2025 um 14:01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
18. November 2025 um 18:03 UTCresolved
The service is fully recovered.

Multiple analytics features are experiencing issues with loading

Beginn 30. September 2025 um 19:28 UTC 1h 58m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Analytics

30. September 2025 um 19:28 UTCinvestigating
We are currently investigating this issue.
30. September 2025 um 19:29 UTCinvestigating
We are continuing to investigate this issue.
30. September 2025 um 20:33 UTCmonitoring
A fix has been implemented and we are monitoring the results.
30. September 2025 um 21:27 UTCresolved
This incident has been resolved.

Some customers may be experiencing intermittent issues with connecting calls

Beginn 6. August 2025 um 21:42 UTC 1h 28m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Google Cloud Platform

6. August 2025 um 21:42 UTCidentified
The issue has been identified and a fix is being implemented.
6. August 2025 um 23:10 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with IVR routing

Beginn 10. Juli 2025 um 16:30 UTC 0m

IssuesGeringfügiger Vorfall

22. Juli 2025 um 02:05 UTCresolved
We are currently investigating this issue.

Some customers may be experiencing issues with IVR routing

Beginn 7. Juli 2025 um 15:00 UTC 0m

IssuesGeringfügiger Vorfall

22. Juli 2025 um 02:07 UTCresolved
We are currently investigating this issue.

Customers may be experiencing issues with workforce management

Beginn 2. Juli 2025 um 16:56 UTC 45m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Workforce Management

2. Juli 2025 um 16:56 UTCinvestigating
We are currently investigating this issue.
2. Juli 2025 um 16:56 UTCinvestigating
We are continuing to investigate this issue.
2. Juli 2025 um 17:01 UTCidentified
The issue has been identified and a fix is being implemented.
2. Juli 2025 um 17:16 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2. Juli 2025 um 17:41 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with contact centers

Beginn 2. Juli 2025 um 15:39 UTC 2h 17m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Contact Center

2. Juli 2025 um 15:39 UTCinvestigating
We are currently investigating this issue.
2. Juli 2025 um 15:45 UTCinvestigating
We are continuing to investigate this issue.
2. Juli 2025 um 16:09 UTCidentified
The issue is identified and we are working on a fix. If you are affected, please try this potential workaround: 1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time 2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available
2. Juli 2025 um 16:33 UTCmonitoring
A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.
2. Juli 2025 um 16:54 UTCmonitoring
Our mitigation has completed and operator status has recovered. We will continue to monitor.
2. Juli 2025 um 17:56 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with calling

Beginn 1. Juli 2025 um 16:43 UTC 6h 54m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Telephony Infrastructure: Inbound CallsMeetingsTelephony Infrastructure: Outbound Calls

1. Juli 2025 um 16:43 UTCinvestigating
We are currently investigating this issue.
1. Juli 2025 um 16:43 UTCinvestigating
The incident appears to have started at 16:30 UTC (9:30am Pacific) and ended 3 minutes later. We are investigating.
1. Juli 2025 um 17:53 UTCinvestigating
We have not seen recurrence of the issue, but are continuing to investigate the root cause.
1. Juli 2025 um 18:40 UTCmonitoring
We have identified the issue and have not seen recurrence. We will continue to monitor and root cause.
1. Juli 2025 um 23:37 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with Dialpad Ai

Beginn 30. Juni 2025 um 18:16 UTC 3h 32m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Dialpad Ai

30. Juni 2025 um 18:16 UTCinvestigating
We are currently investigating this issue.
30. Juni 2025 um 18:22 UTCidentified
The issue has been identified and a fix is being implemented.
30. Juni 2025 um 21:36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
30. Juni 2025 um 21:49 UTCresolved
This incident has been resolved.

Some customers may be experiencing issues receiving text messages

Beginn 26. Juni 2025 um 20:51 UTC 47m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Carrier Networks: Messaging

26. Juni 2025 um 20:51 UTCinvestigating
We are currently investigating this issue.
26. Juni 2025 um 20:56 UTCinvestigating
We are continuing to investigate this issue.
26. Juni 2025 um 21:21 UTCmonitoring
We believe the issue occurred earlier in the day with a certain numbers and was resolved by 18:00 UTC. We are continuing to investigate the underlying cause with our carrier partner.
26. Juni 2025 um 21:37 UTCresolved
This incident has been resolved.

Störungsverlauf von Switchco | Uptimus