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Störungsverlauf von Sync

51 Sync incidents · März 2021 — official updates, affected components, duration and resolution details.

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Elevated API Errors

Beginn 3. Juli 2026 um 04:15 UTC 12h 10m

Pending

Betroffene Komponenten

iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks

3. Juli 2026 um 04:15 UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue. This is impacting upload and download
3. Juli 2026 um 04:51 UTCmonitoring
A fix has been implemented and we are monitoring the results.
3. Juli 2026 um 16:25 UTCresolved
This incident has been resolved.

Login and upload issues affecting a subset of Sync users

Beginn 27. Mai 2026 um 17:03 UTC 8m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Control Panel

27. Mai 2026 um 17:03 UTCinvestigating
We are currently investigating an issue affecting login and uploads in the Sync web panel.
27. Mai 2026 um 17:05 UTCidentified
The issue has been identified and a fix is being implemented.
27. Mai 2026 um 17:11 UTCresolved
This incident has been resolved.

Elevated Errors when previewing an Excel Document

Beginn 25. Mai 2026 um 14:32 UTC 2h 45m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Control Panel

25. Mai 2026 um 14:32 UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue.
25. Mai 2026 um 14:52 UTCidentified
The issue has been identified and a fix is being implemented.
25. Mai 2026 um 16:43 UTCmonitoring
A fix has been implemented and we are monitoring the results.
25. Mai 2026 um 17:17 UTCresolved
This incident has been resolved.

Emergency Upstream Maintenance

Beginn 5. Mai 2026 um 17:14 UTC 3h 56m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks

5. Mai 2026 um 17:14 UTCmonitoring
One of our upstream providers will be performing emergency maintenance to address a network degradation impacting a subset of our users. Affected users may experience intermittent connection issues n this period. We will continue to monitor and provide updates.
5. Mai 2026 um 21:10 UTCresolved
This incident has been resolved.

Errors when previewing MS Documents in the Control Panel

Beginn 1. Mai 2026 um 18:51 UTC 6h 33m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Control Panel

1. Mai 2026 um 18:51 UTCidentified
We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.
1. Mai 2026 um 21:59 UTCmonitoring
A temporary fix has been implemented. We are currently monitoring the issue.
2. Mai 2026 um 01:24 UTCresolved
This incident has been resolved.

Login issues affecting mobile apps

Beginn 6. März 2026 um 12:56 UTC 2h 7m

Pending

Betroffene Komponenten

iOS Mobile ClientAndroid Mobile Client

6. März 2026 um 12:56 UTCinvestigating
We are currently investigating a login issue affecting the iOS and Android mobile apps
6. März 2026 um 15:02 UTCresolved
This incident has been resolved.

Login issues affecting the Sync mobile apps

Beginn 21. Dezember 2025 um 19:56 UTC 1d 11h

IssuesGeringfügiger Vorfall

Betroffene Komponenten

iOS Mobile ClientWindows DesktopMac DesktopAndroid Mobile Client

21. Dezember 2025 um 19:56 UTCinvestigating
We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.
22. Dezember 2025 um 03:23 UTCinvestigating
We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users
22. Dezember 2025 um 14:59 UTCinvestigating
We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.
22. Dezember 2025 um 15:37 UTCinvestigating
We are continuing to investigate this issue.
23. Dezember 2025 um 07:21 UTCresolved
A new release is now available for the mobile apps that have resolved the issue.

THIS IS A DRILL

Beginn 2. Dezember 2025 um 15:04 UTC 2m

Pending

Betroffene Komponenten

Control Panel

2. Dezember 2025 um 15:04 UTCinvestigating
THIS IS A DRILL: We are investigating the issue.
2. Dezember 2025 um 15:04 UTCidentified
THIS IS A DRILL: We have identified the issue.
2. Dezember 2025 um 15:05 UTCidentified
THIS IS A DRILL: We are monitoring the issue.
2. Dezember 2025 um 15:06 UTCmonitoring
THIS IS A DRILL: We are monitoring the issue.
2. Dezember 2025 um 15:06 UTCresolved
THIS IS A DRILL: This issue is resolved.

Elevated Errors Accessing the Control Panel and Web Site

Beginn 18. November 2025 um 13:32 UTC 2h 46m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Control PanelPublic Website (sync.com)

18. November 2025 um 13:32 UTCinvestigating
We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.
18. November 2025 um 13:44 UTCidentified
We have been informed that our upstream provider has identified the issue and is implementing a fix.
18. November 2025 um 14:38 UTCidentified
We are continuing to work on this issue, we are in the process of mitigating the upstream issue.
18. November 2025 um 14:48 UTCmonitoring
A fix has been implemented by our upstream, we are currently monitoring.
18. November 2025 um 16:18 UTCresolved
This incident has been resolved.

Some desktop apps are showing device is suspended

Beginn 1. Oktober 2025 um 16:01 UTC 1h 2m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Windows DesktopMac Desktop

1. Oktober 2025 um 17:01 UTCinvestigating
We are currently investigating an issue where the desktop app may show your device is suspended
1. Oktober 2025 um 17:02 UTCresolved
This incident has been resolved.

Login issues affecting a subset of Sync users

Beginn 2. August 2025 um 21:00 UTC 8h 0m

IssuesGeringfügiger Vorfall

5. August 2025 um 17:36 UTCresolved
Some users may be unable to log in to Sync.

Some users may experience issues with uploads, downloads, and file transfers

Beginn 7. Juli 2025 um 19:15 UTC 0m

IssuesGeringfügiger Vorfall

8. Juli 2025 um 17:05 UTCresolved
Issue has been resolved.

Scheduled Maintenance

Beginn 26. Juni 2025 um 13:42 UTC 12h 15m

Pending

Betroffene Komponenten

iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks

26. Juni 2025 um 13:42 UTCinvestigating
We will be undergoing scheduled maintenance during this time. Users will experience elevated issues or see an error message while logging in or managing files during this time.
26. Juni 2025 um 19:03 UTCidentified
We are working to resolve an outage in our systems, the cause has been identified and a fix is underway
26. Juni 2025 um 19:18 UTCmonitoring
A fix has been implemented and we are monitoring the results. Billing and subscription management features continue to be impacted.
26. Juni 2025 um 22:28 UTCmonitoring
Billing and subscription management has been restored. A small number of users may continue to experience issues - we are continuing to work to resolve these as quickly as possible.
27. Juni 2025 um 01:57 UTCresolved
This incident has been resolved.

Elevated API Errors

Beginn 28. Mai 2025 um 19:41 UTC 6h 24m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Control PanelPublic Website (sync.com)

28. Mai 2025 um 19:41 UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue.
28. Mai 2025 um 19:41 UTCinvestigating
We are continuing to investigate this issue.
28. Mai 2025 um 20:16 UTCidentified
The issue has been identified, a fix is being implemented.
28. Mai 2025 um 20:58 UTCmonitoring
A fix has been implemented and we are monitoring the situation.
29. Mai 2025 um 02:04 UTCresolved
This incident has been resolved.

Login issues affecting a subset of Sync users

Beginn 12. März 2025 um 19:59 UTC 2h 22m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Control Panel

12. März 2025 um 19:59 UTCinvestigating
Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.
12. März 2025 um 21:40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
12. März 2025 um 22:21 UTCresolved
This incident has been resolved.

Elevated Errors

Beginn 18. Februar 2025 um 02:00 UTC 58m

Pending

18. Februar 2025 um 02:00 UTCinvestigating
We are experiencing elevated errors
18. Februar 2025 um 02:59 UTCresolved
This incident has been resolved

Elevated Errors

Beginn 11. Februar 2025 um 17:15 UTC 4h 59m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

iOS Mobile ClientWindows DesktopMac DesktopControl PanelAndroid Mobile Client

11. Februar 2025 um 17:15 UTCinvestigating
We are seeing elevated error rates and are currently looking into the issue.
11. Februar 2025 um 17:26 UTCinvestigating
A change has been implemented and we are currently monitoring its impact.
11. Februar 2025 um 17:26 UTCmonitoring
A change has been implemented, and we are currently monitoring its impact.
11. Februar 2025 um 22:14 UTCresolved
This incident has been resolved.

THIS IS A DRILL

Beginn 20. Dezember 2024 um 20:17 UTC 2m

Pending

20. Dezember 2024 um 20:17 UTCinvestigating
THIS IS A DRILL: We are investigating the issue.
20. Dezember 2024 um 20:17 UTCidentified
THIS IS A DRILL: We have identified the issue.
20. Dezember 2024 um 20:18 UTCmonitoring
THIS IS A DRILL: We are monitoring the issue.
20. Dezember 2024 um 20:19 UTCresolved
THIS IS A DRILL: This issue is resolved.

Login issues affecting a subset of Sync users

Beginn 11. September 2024 um 21:03 UTC 2h 25m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Control Panel

11. September 2024 um 21:03 UTCinvestigating
Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.
11. September 2024 um 22:33 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. September 2024 um 23:28 UTCresolved
This incident has been resolved.

Login and Syncing issues affecting a subset of Sync users

Beginn 15. Juli 2024 um 17:44 UTC 2h 49m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Shared FoldersWindows DesktopControl PanelAndroid Mobile ClientLinks

15. Juli 2024 um 17:44 UTCinvestigating
Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.
15. Juli 2024 um 18:12 UTCidentified
The issue has been identified and a fix is being implemented.
15. Juli 2024 um 18:52 UTCmonitoring
A fix has been implemented and we are monitoring the results.
15. Juli 2024 um 20:33 UTCresolved
This incident has been resolved.

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