Störungsverlauf von Sync

1. 9. September 2026 um 03:43 UTCinvestigating

   Wir haben ein erhöhtes Maß an Upload- und Download-Fehlern und untersuchen derzeit das Problem.

2. 9. September 2026 um 05:31 UTCinvestigating

   Wir untersuchen das Problem weiter.

3. 9. September 2026 um 08:21 UTCidentified

   Das Problem wurde identifiziert und ein Fix wird implementiert.

4. 9. September 2026 um 10:21 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

5. 9. September 2026 um 11:17 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 3. Juli 2026 um 04:15 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue. This is impacting upload and download

2. 3. Juli 2026 um 04:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3. Juli 2026 um 16:25 UTCresolved

   This incident has been resolved.

1. 27. Mai 2026 um 17:03 UTCinvestigating

   We are currently investigating an issue affecting login and uploads in the Sync web panel.

2. 27. Mai 2026 um 17:05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27. Mai 2026 um 17:11 UTCresolved

   This incident has been resolved.

1. 25. Mai 2026 um 14:32 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 25. Mai 2026 um 14:52 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25. Mai 2026 um 16:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25. Mai 2026 um 17:17 UTCresolved

   This incident has been resolved.

1. 5. Mai 2026 um 17:14 UTCmonitoring

   One of our upstream providers will be performing emergency maintenance to address a network degradation impacting a subset of our users. Affected users may experience intermittent connection issues n this period. We will continue to monitor and provide updates.

2. 5. Mai 2026 um 21:10 UTCresolved

   This incident has been resolved.

1. 1. Mai 2026 um 18:51 UTCidentified

   We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.

2. 1. Mai 2026 um 21:59 UTCmonitoring

   A temporary fix has been implemented. We are currently monitoring the issue.

3. 2. Mai 2026 um 01:24 UTCresolved

   This incident has been resolved.

1. 6. März 2026 um 12:56 UTCinvestigating

   We are currently investigating a login issue affecting the iOS and Android mobile apps

2. 6. März 2026 um 15:02 UTCresolved

   This incident has been resolved.

1. 21. Dezember 2025 um 19:56 UTCinvestigating

   We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.

2. 22. Dezember 2025 um 03:23 UTCinvestigating

   We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users

3. 22. Dezember 2025 um 14:59 UTCinvestigating

   We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.

4. 22. Dezember 2025 um 15:37 UTCinvestigating

   We are continuing to investigate this issue.

5. 23. Dezember 2025 um 07:21 UTCresolved

   A new release is now available for the mobile apps that have resolved the issue.

1. 2. Dezember 2025 um 15:04 UTCinvestigating

   THIS IS A DRILL: We are investigating the issue.

2. 2. Dezember 2025 um 15:04 UTCidentified

   THIS IS A DRILL: We have identified the issue.

3. 2. Dezember 2025 um 15:05 UTCidentified

   THIS IS A DRILL: We are monitoring the issue.

4. 2. Dezember 2025 um 15:06 UTCmonitoring

   THIS IS A DRILL: We are monitoring the issue.

5. 2. Dezember 2025 um 15:06 UTCresolved

   THIS IS A DRILL: This issue is resolved.

1. 18. November 2025 um 13:32 UTCinvestigating

   We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.

2. 18. November 2025 um 13:44 UTCidentified

   We have been informed that our upstream provider has identified the issue and is implementing a fix.

3. 18. November 2025 um 14:38 UTCidentified

   We are continuing to work on this issue, we are in the process of mitigating the upstream issue.

4. 18. November 2025 um 14:48 UTCmonitoring

   A fix has been implemented by our upstream, we are currently monitoring.

5. 18. November 2025 um 16:18 UTCresolved

   This incident has been resolved.

1. 1. Oktober 2025 um 17:01 UTCinvestigating

   We are currently investigating an issue where the desktop app may show your device is suspended

2. 1. Oktober 2025 um 17:02 UTCresolved

   This incident has been resolved.

1. 5. August 2025 um 17:36 UTCresolved

   Some users may be unable to log in to Sync.

1. 8. Juli 2025 um 17:05 UTCresolved

   Issue has been resolved.

1. 26. Juni 2025 um 13:42 UTCinvestigating

   We will be undergoing scheduled maintenance during this time. Users will experience elevated issues or see an error message while logging in or managing files during this time.

2. 26. Juni 2025 um 19:03 UTCidentified

   We are working to resolve an outage in our systems, the cause has been identified and a fix is underway

3. 26. Juni 2025 um 19:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Billing and subscription management features continue to be impacted.

4. 26. Juni 2025 um 22:28 UTCmonitoring

   Billing and subscription management has been restored. A small number of users may continue to experience issues - we are continuing to work to resolve these as quickly as possible.

5. 27. Juni 2025 um 01:57 UTCresolved

   This incident has been resolved.

1. 28. Mai 2025 um 19:41 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 28. Mai 2025 um 19:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 28. Mai 2025 um 20:16 UTCidentified

   The issue has been identified, a fix is being implemented.

4. 28. Mai 2025 um 20:58 UTCmonitoring

   A fix has been implemented and we are monitoring the situation.

5. 29. Mai 2025 um 02:04 UTCresolved

   This incident has been resolved.

1. 12. März 2025 um 19:59 UTCinvestigating

   Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

2. 12. März 2025 um 21:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12. März 2025 um 22:21 UTCresolved

   This incident has been resolved.

1. 18. Februar 2025 um 02:00 UTCinvestigating

   We are experiencing elevated errors

2. 18. Februar 2025 um 02:59 UTCresolved

   This incident has been resolved

1. 11. Februar 2025 um 17:15 UTCinvestigating

   We are seeing elevated error rates and are currently looking into the issue.

2. 11. Februar 2025 um 17:26 UTCinvestigating

   A change has been implemented and we are currently monitoring its impact.

3. 11. Februar 2025 um 17:26 UTCmonitoring

   A change has been implemented, and we are currently monitoring its impact.

4. 11. Februar 2025 um 22:14 UTCresolved

   This incident has been resolved.

1. 20. Dezember 2024 um 20:17 UTCinvestigating

   THIS IS A DRILL: We are investigating the issue.

2. 20. Dezember 2024 um 20:17 UTCidentified

   THIS IS A DRILL: We have identified the issue.

3. 20. Dezember 2024 um 20:18 UTCmonitoring

   THIS IS A DRILL: We are monitoring the issue.

4. 20. Dezember 2024 um 20:19 UTCresolved

   THIS IS A DRILL: This issue is resolved.

1. 11. September 2024 um 21:03 UTCinvestigating

   Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

2. 11. September 2024 um 22:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11. September 2024 um 23:28 UTCresolved

   This incident has been resolved.