56 Tango Card incidents · Juni 2024 — official updates, affected components, duration and resolution details.
We are aware of an issue preventing recipients from redeeming value through disbursement links. The disruption is the result of an outage affecting one of our suppliers. We understand the inconvenience this may cause and are actively engaged with the supplier to restore normal redemption functionality. Additional updates will be provided as we learn more.
We are currently investigating the issue.
The issue has been identified and we are monitoring.
We are monitoring.
This incident has been resolved.
We are currently investigating an issue with reports of recipients not being able to view their reward credentials.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Wir untersuchen derzeit dieses Problem.
Das Problem scheint ein vorübergehender Fehler gewesen zu sein, Rückzahlungen werden jetzt erfolgreich verarbeitet.
Wir beobachten weitere Fehlschläge.
Dieser Vorfall wurde behoben
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Kunden konnten sich aufgrund eines internen Servicefehlers nicht in das Tango-Portal einloggen
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Wir untersuchen derzeit dieses Problem.
Das Problem wurde identifiziert und ein Fix wird implementiert.
Ein Fix wurde implementiert und wir überwachen die Ergebnisse.
Dieser Vorfall wurde behoben.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
Einige Kreditkartenregistrierungen scheitern sowohl im Tango Portal als auch in der RaaS-API. Wir untersuchen das Problem und arbeiten an einer Lösung.
Dieses Problem ist gelöst.
Wir werden dieses Problem weiter untersuchen.
Dieser Vorfall wurde behoben.
Automatisch aus der offiziellen Störungsmeldung übersetzt.
We are aware of an issue affecting some recipients in Tango where physical Reward Link checkout is not validating ZIP codes correctly on the address page. This issue impacts the recipient experience for physical Reward Link orders and may prevent checkout from completing as expected.
The issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete checkout normally. We will continue to monitor the experience to ensure ongoing stability.
ACH funding requests in Tango Portal are currently failing. We are actively investigating the issue and working to resolve it.
This incident has been resolved.
Customers are reporting intermittent issues with placing Reward Link redemptions for physical rewards. Technical teams are investigating.
This issue has been investigated and resolved. Services are restored.
We are currently investigating issues with ACH registrations.
The issue has been identified.
The issue has been fixed.
Some customers are experiencing failures with our suppliers, and this is impacting that ability to send and redeem rewards. Engineering teams are engaged and actively investigating the root cause and solution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.
The issue is partially resolved. Customers should now be able to order and send rewards successfully. Recipients of rewards that were ordered during the degraded performance period might encounter problems when attempting to redeem them. We are working to resolve this issue so that recipients can redeem these rewards.
This was a supplier issue and not a Tango platform issue
We are investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue.
This incedent has benn resolved.
We are currently investigating the issue.
It appears to be a browser-specific issue. Chrome and Edge browsers cannot log in, Firefox and Safari can. Working on addressing the browser-specific issue.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Users are experiencing display of the incorrect values. Engineering has identified the problem and is addressing the fix.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing an issue with the Tango Portal Text OTP
A fix has been implemented, and we are monitoring it.
This incident has been resolved.
We are currently investigating exchange rate issues for Global Choice Links.
The issue has been identified, and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.