Störungsverlauf von Taxjar

Our Intuit Quickbooks integration is reporting errors / disconnected

Beginn 26. März 2026 um 13:45 UTC 2h 0m

Pending

Betroffene Komponenten

TaxJar Reporting

26. März 2026 um 15:16 UTCinvestigating
We are currently investigating this issue.
26. März 2026 um 15:17 UTCidentified
The issue has been identified and a fix is being implemented.
26. März 2026 um 15:44 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26. März 2026 um 15:45 UTCresolved
This incident is resolved.

Degraded TaxJar API

Beginn 28. Februar 2026 um 23:00 UTC 0m

Pending

1. März 2026 um 04:11 UTCresolved
Starting at around 6pm EST today TaxJar customers making calls to /v2/customers or other endpoints with a customer_id included received 5xx errors. This was caused by a networking issue that was resolved around 10:50pm EST. We apologize for the degradation in service.

Incorrect Tax Calculations

Beginn 20. November 2024 um 19:00 UTC 0m

Pending

20. November 2024 um 21:44 UTCresolved
TaxJar API Users experienced a period of calculations returning $0 rates. The issue has been corrected. The duration of the issue was from 2:11 PM Eastern Time to 4:36 PM Eastern Time.

We are investigating reports of users receiving an unusually high volume of emails from the TaxJar Reporting Application

Beginn 20. November 2024 um 14:33 UTC 2h 25m

Pending

Betroffene Komponenten

TaxJar Reporting

20. November 2024 um 14:33 UTCinvestigating
We are currently investigating this issue.
20. November 2024 um 16:20 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20. November 2024 um 16:59 UTCresolved
This incident has been resolved.

Elevated API Errors

Beginn 25. April 2023 um 16:35 UTC 0m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Tax Calculations APIOther API ServicesTransaction Push APITax Rates API

25. April 2023 um 16:35 UTCinvestigating
TaxJar API users experienced a period of elevated API errors today around 12:13 pm Eastern time. The problem was identified and resolved by 12:26 pm Eastern time.
25. April 2023 um 16:35 UTCresolved
This incident has been resolved.

TaxJar Reporting Issues

Beginn 31. August 2022 um 19:26 UTC 1h 1m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

TaxJar Reporting

31. August 2022 um 19:26 UTCinvestigating
We are actively investigating an issue regarding account updates.
31. August 2022 um 20:27 UTCresolved
This incident has been resolved.

TaxJar Reporting - Performance Issue

Beginn 17. August 2022 um 15:30 UTC 18m

IssuesGeringfügiger Vorfall

17. August 2022 um 20:07 UTCresolved
This incident has been resolved

TaxJar Reporting - Performance Issue

Beginn 16. August 2022 um 01:12 UTC 35m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Tax Calculations APITaxJar ReportingTransaction Push API

16. August 2022 um 01:12 UTCinvestigating
We are currently investigating this issue.
16. August 2022 um 01:47 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issue

Beginn 23. Juli 2022 um 16:34 UTC 39m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

TaxJar Reporting

23. Juli 2022 um 16:34 UTCinvestigating
We are currently investigating this issue.
23. Juli 2022 um 16:36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
23. Juli 2022 um 17:13 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issues

Beginn 15. Juli 2022 um 20:03 UTC 9m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

TaxJar Reporting

15. Juli 2022 um 20:03 UTCmonitoring
We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.
15. Juli 2022 um 20:12 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issues

Beginn 7. Juli 2022 um 16:48 UTC 3h 26m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

TaxJar Reporting

7. Juli 2022 um 16:48 UTCmonitoring
We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.
7. Juli 2022 um 20:14 UTCresolved
This incident has been resolved.

TaxJar App

Beginn 29. Juni 2022 um 17:25 UTC 13m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Tax Calculations APITaxJar ReportingTransaction Push APITax Rates API

29. Juni 2022 um 17:25 UTCidentified
This issue has been identified and a fix is being implemented.
29. Juni 2022 um 17:30 UTCidentified
We are continuing to work on a fix for this issue.
29. Juni 2022 um 17:34 UTCmonitoring
A fix has been implemented and we are monitoring the results.
29. Juni 2022 um 17:37 UTCresolved
This incident has been resolved.

Elevated API Response Times

Beginn 15. Juni 2022 um 20:08 UTC 1h 33m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Tax Calculations APITaxJar ReportingTransaction Push API

15. Juni 2022 um 20:08 UTCinvestigating
We are currently investigating this issue.
15. Juni 2022 um 21:40 UTCidentified
The issue has been identified and a fix is being implemented.
15. Juni 2022 um 21:40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
15. Juni 2022 um 21:40 UTCmonitoring
We are continuing to monitor for any further issues.
15. Juni 2022 um 21:42 UTCresolved
This incident has been resolved.

Elevated API Errors

Beginn 8. Februar 2022 um 12:00 UTC 0m

Pending

8. Februar 2022 um 12:45 UTCresolved
TaxJar API users experienced a period of elevated API errors today around 7:01 am EST. The problem was identified and resolved by 7:24 am EST.

Third party hosting provider issues

Beginn 22. Dezember 2021 um 13:29 UTC 1h 1m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates APITaxJar Autofile

22. Dezember 2021 um 13:29 UTCmonitoring
We are currently monitoring 3rd party vendor issues. Hosting vendor is experiencing an outage.
22. Dezember 2021 um 13:41 UTCmonitoring
We are continuing to monitor for any further issues.
22. Dezember 2021 um 13:53 UTCmonitoring
A fix for Tax Calculations and TaxJar Reporting was applied at 8:33 EST. We will continue to monitor for additional issues.
22. Dezember 2021 um 14:30 UTCresolved
This incident has been resolved.

Increased service errors

Beginn 22. Dezember 2021 um 12:30 UTC 0m

Pending

22. Dezember 2021 um 13:04 UTCresolved
We are investigating increased service errors.

Third party hosting provider issues

Beginn 8. Dezember 2021 um 00:02 UTC 1h 31m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Tax Calculations API

8. Dezember 2021 um 00:02 UTCmonitoring
Our 3rd party hosting provider has identified an issue that is causing elevated errors in API responses. We are continuing to monitor for additional issues.
8. Dezember 2021 um 00:19 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider that is causing elevated errors in API responses.. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution.
8. Dezember 2021 um 00:49 UTCmonitoring
Our 3rd party hosting provider has applied a fix relating to increased errors in API responses. We are continuing to monitor.
8. Dezember 2021 um 01:33 UTCresolved
Since the 3rd party hosting provider has implemented the fix, we have seen significant drop in errors for API Responses. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

Third party hosting provider issues.

Beginn 7. Dezember 2021 um 16:56 UTC 5h 12m

OutageKritischer Vorfall

Betroffene Komponenten

Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates API

7. Dezember 2021 um 16:56 UTCmonitoring
We are currently monitoring potential 3rd party vendor issues.
7. Dezember 2021 um 17:59 UTCmonitoring
Hosting vendor is experiencing major outage.
7. Dezember 2021 um 21:07 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We can confirm that while our API success rate has improved, users are still experiencing increased error rates.
7. Dezember 2021 um 21:33 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We are continuing to see improvements in application and API response.
7. Dezember 2021 um 22:08 UTCresolved
We now see significant improvements in application and API response. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

Elevated API Errors

Beginn 11. Oktober 2021 um 18:30 UTC 0m

Pending

11. Oktober 2021 um 19:12 UTCresolved
TaxJar API users experienced a brief period of elevated API errors today around 2:35pm EST. The problem was immediately detected and resolved.

Elevated API Response times.

Beginn 10. September 2021 um 19:34 UTC 4h 27m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Tax Calculations APITax Rates API

10. September 2021 um 20:30 UTCinvestigating
We are continuing to investigate this issue.
10. September 2021 um 21:38 UTCinvestigating
We are currently investigating this issue.
11. September 2021 um 00:01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. September 2021 um 00:01 UTCresolved
This incident has been resolved.