Störungsverlauf von Teamsupport

1. 1. September 2026 um 16:04 UTCinvestigating

   Wir untersuchen derzeit eine dienstunterbrechung, die messaging & live chat betrifft. Kunden können Anmeldefehler, Hub-Ladeprobleme und intermittierende Serverfehler auftreten

2. 1. September 2026 um 16:15 UTCidentified

   Wir haben die ursache für die aktuelle dienstunterbrechung von messaging & live chat identifiziert. Dieser Ausfall ist das Ergebnis eines aktiven Infrastrukturvorfalls mit der Google Cloud Platform (GCP), der sich auf die Plattformverfügbarkeit bei mehreren Kunden auswirkt. Kunden können Anmeldefehler, Hub-Ladeprobleme, intermittierende Serverfehler und Chat-Routingfehler auftreten. Google arbeitet aktiv daran, das Problem zu lösen. Sie können Live-Updates unter status.cloud.google.com überwachen. Wir werden weiterhin Updates bereitstellen, wenn die Situation fortschreitet, und werden die Kunden benachrichtigen, sobald der Service wiederhergestellt wurde.

3. 1. September 2026 um 19:25 UTCresolved

   Wir freuen uns, bestätigen zu können, dass die dienstunterbrechung von messaging & live chat vollständig behoben wurde. Alle Dienste sind voll funktionsfähig. Die Ursache wurde als ein Google Cloud Platform-Infrastrukturproblem identifiziert, das seitdem von seinem Engineering-Team behoben wurde. Wir entschuldigen uns aufrichtig für die Störung und danken Ihnen für Ihre Geduld.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 7. August 2026 um 19:21 UTCidentified

   Wir erleben derzeit einen ausfall der messaging & live chat plattform. Kunden können möglicherweise nicht auf die Anwendung zugreifen oder erhalten einen Fehler "Website kann nicht erreicht werden". Unser Engineering-Team arbeitet aktiv an einer Lösung und wird dringend Updates bereitstellen.

2. 7. August 2026 um 19:45 UTCidentified

   Our team is actively working to resolve an issue affecting access to the Messaging & Live Chat platform. The application is operational; however, users are currently unable to access the platform due to a domain issue. An estimated restoration time is not available at this time. We will continue to provide updates as information becomes available.

3. 7. August 2026 um 20:01 UTCresolved

   This incident has been resolved.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 30. März 2026 um 16:47 UTCinvestigating

   We’re currently investigating an issue impacting multiple areas of the TeamSupport application, including attachments, API performance, automations, and overall system latency. Our team is actively working to identify the root cause and restore full performance as quickly as possible. We’ll continue to share updates as more information becomes available.

2. 30. März 2026 um 16:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 30. März 2026 um 22:36 UTCresolved

   This incident has been resolved.

1. 3. November 2025 um 14:53 UTCinvestigating

   We’re aware some customers may be experiencing slowness or degraded performance in TeamSupport. Our engineering team is actively investigating and working to identify the root cause. We’ll share an update as soon as we have more information. Thank you for your patience.

2. 3. November 2025 um 15:08 UTCresolved

   Update – November 3, 2025 Performance across TeamSupport has now returned to normal, and systems are operating as expected. Our engineering team is continuing to investigate the root cause, which appears to be related to an upstream dependency, though this has not yet been fully confirmed. We’ll share a final update once our investigation is complete. Thank you for your patience while we worked through this issue.

1. 20. Oktober 2025 um 09:52 UTCmonitoring

   our service providers OUTAGE appears to be resolving itself. AI functionality Ticket creation Attachment uploads were affected.

2. 20. Oktober 2025 um 09:55 UTCresolved

   This incident has been resolved.

1. 12. Juni 2025 um 18:27 UTCidentified

   We're currently experiencing a disruption to Messaging & Live Chat due to a broader outage with Google Cloud services. Our team is actively monitoring the situation and will provide updates as they become available.

2. 12. Juni 2025 um 19:20 UTCidentified

   We are continuing to work on a fix for this issue.

3. 12. Juni 2025 um 19:22 UTCmonitoring

   Messaging and Live Chat remain impacted due to a broader Google Cloud outage. Google has confirmed partial recovery in some regions, but there is no ETA for full resolution. We are actively monitoring and will share updates as they become available.

4. 12. Juni 2025 um 19:51 UTCmonitoring

   Google has identified the root cause and applied mitigations. Most services are recovering, though some users may still see intermittent impact depending on the Google Cloud products in use. We’re monitoring closely and will share further updates as available.

5. 12. Juni 2025 um 20:31 UTCmonitoring

   Google has applied mitigations and most services are recovering. Some customers may still experience intermittent issues as full recovery is still in progress. We’re continuing to monitor and will share updates as available.

6. 12. Juni 2025 um 20:31 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12. Juni 2025 um 21:30 UTCmonitoring

   Google Cloud has confirmed improvements across regions, and full resolution is expected soon. We’ll share updates as we learn more.

8. 12. Juni 2025 um 23:47 UTCresolved

   All Messaging and Live Chat services impacted by the recent Google Cloud outage have been fully restored and are now operating normally

1. 4. Oktober 2023 um 20:19 UTCinvestigating

   When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

2. 4. Oktober 2023 um 20:19 UTCidentified

   As you continue to work through the incident, update your customers frequently.

3. 4. Oktober 2023 um 20:19 UTCmonitoring

   Let your users know once a fix is in place, and keep communication clear and precise.

4. 4. Oktober 2023 um 20:19 UTCresolved

   Empathize with those affected and let them know everything is operating as normal.