Störungsverlauf von Teamtailor

1. 1. Oktober 2026 um 15:13 UTCresolved

   Zwischen ca. 02:05 und 02:20 Uhr war unsere Marketing-Website www.teamtailor.com für einige Besucher aufgrund eines Problems mit dem Sicherheitszertifikat nicht verfügbar. Das Zertifikat wurde erneuert und die Website funktioniert wieder normal. Die Teamtailor App und Karriereseiten waren nicht betroffen. Wir entschuldigen uns für jegliche Unannehmlichkeiten.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 28. September 2026 um 11:52 UTCresolved

   Von etwa 09:30 bis 13:55 Uhr MESZ erlebten einige Kunden in der Region Nordamerika intermittierende langsame Reaktionszeiten beim Zugriff auf Teamtailor- und Karriereseiten mit kurzen Fehlerperioden um 11:55, 12:15 und 13:50 Uhr MESZ. Die Ursache war eine hohe Datenbankbelastung durch einen großen Datenimport. Der Import wurde angehalten und die Leistung normalisiert. Wir entschuldigen uns für jegliche Unannehmlichkeiten.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 25. September 2026 um 12:33 UTCresolved

   Zwischen ca. 11:50 und 12:01 Uhr MESZ hatten einige Kunden in der EU-Region langsame Reaktionszeiten und Fehler beim Zugriff auf Teamtailor- und Karriereseiten. Die Ursache war eine hohe Belastung eines unserer internen Systeme während einer Wartungsaufgabe. Die Aufgabe wurde gestoppt und die Leistung normalisiert. Einige Hintergrundverarbeitung wurde für eine Weile später verzögert. Wir entschuldigen uns für jegliche Unannehmlichkeiten.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. September 2026 um 13:30 UTCresolved

   Zwischen ca. 11:25 und 11:31 Uhr MESZ hatten einige Kunden in der EU-Region Fehler beim Zugriff auf Teamtailor- und Karriereseiten. Die Ursache war eine hohe Datenbanklast. Das Problem wurde identifiziert und gelöst. Wir entschuldigen uns für jegliche Unannehmlichkeiten.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. September 2026 um 06:59 UTCresolved

   Zwischen ca. 15:15 und 15:27 Uhr MESZ erlebten einige Kunden in der EU-Region langsame Reaktionszeiten und intermittierende Fehler bei der Nutzung von Teamtailor und Karriereseiten. Das Problem kehrte kurz um 17:25 Uhr MESZ zurück, als einige Karriereseiten nicht geladen wurden. Die Ursache war eine hohe Datenbanklast. Die Systeme arbeiten seit ca. 17:30 Uhr normal. Wir entschuldigen uns für jegliche Unannehmlichkeiten.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 16. September 2026 um 11:19 UTCresolved

   Zwischen ca. 11:16 und 11:35 Uhr MESZ traten bei einigen Kunden intermittierende Fehler beim Zugriff auf Teamtailor auf. Das Problem wurde identifiziert und gelöst. Wir entschuldigen uns für jegliche Unannehmlichkeiten.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Juli 2026 um 11:15 UTCresolved

   Between approximately 08:50 and 11:30 CEST, customers may have experienced general slowness across the platform and delays in background processing (e.g. resume parsing and other queued actions). The cause was a misconfigured recurring job that allowed overlapping runs, which blocked the background job queue and increased database load. We restarted the affected workers, corrected the job configuration, and added a database index to reduce load. Systems have been operating normally since approximately 11:30 CEST. We apologize for the inconvenience.

1. 6. Juli 2026 um 16:35 UTCidentified

   Issue has been identified, the application will enter maintenance for a short moment.

2. 6. Juli 2026 um 16:57 UTCinvestigating

   We are currently investigating this issue.

3. 6. Juli 2026 um 17:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6. Juli 2026 um 21:13 UTCresolved

   This incident has been resolved.

1. 2. Juli 2026 um 13:02 UTCinvestigating

   We are experiencing issues with our marketing website (www.teamtailor.com) being unavailable due to an SSL certificate error. Career sites, the ATS and the API are not affected. We are investigating the issue.

2. 2. Juli 2026 um 13:03 UTCidentified

   The issue has been identified - an SSL certificate renewal did not include the teamtailor.com domain. A new certificate is being issued and deployed.

3. 2. Juli 2026 um 13:04 UTCresolved

   A new SSL certificate has been deployed and www.teamtailor.com is fully available again. This incident is resolved.

1. 15. Juni 2026 um 14:13 UTCmonitoring

   We experienced intermittent errors affecting image uploads and display across the platform, including profile pictures and the image/media library in settings and the career site editor. Affected requests returned a temporary error (HTTP 503). The issue was caused by a problem with one of our external service providers, who we have contacted. Error rates have dropped significantly since the peak earlier today and the service is recovering. We are continuing to monitor closely to confirm full recovery.

2. 15. Juni 2026 um 14:21 UTCresolved

   This issue has been resolved. The problem with our external service provider has been fixed, error rates have returned to zero, and image uploads and display are operating normally again across all regions. Thank you for your patience.

1. 5. Juni 2026 um 15:02 UTCinvestigating

   We are currently experiencing issues with slow response times on our EU region. We are investigating the issue.

2. 5. Juni 2026 um 15:06 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5. Juni 2026 um 15:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5. Juni 2026 um 15:39 UTCresolved

   This incident has been resolved.

1. 22. Mai 2026 um 11:42 UTCmonitoring

   A fix has been deployed. Background processing is catching up and we are monitoring the recovery of any queued actions. Some actions may still take longer than usual while the queue drains.

2. 22. Mai 2026 um 12:16 UTCresolved

   This incident has been resolved, all system features are back to normal.

1. 30. Juli 2025 um 08:23 UTCmonitoring

   We are currently having issues with Insights (our analytics backend). It looks like no data has been ingested since July 25th. We are currently working on getting it running again now. We don't expect any data has been lost due to this, but it will take some time for the system to catch up with the past week's data once it's up and running again.

2. 30. Juli 2025 um 08:23 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 30. Juli 2025 um 12:01 UTCmonitoring

   Based on the current ingestion rate, we estimate that all queued up data will be ingested by around 6 AM CET tomorrow (July 31th).

4. 31. Juli 2025 um 08:38 UTCmonitoring

   Most of the queued events and data have been ingested by the Analytics backend, but there is still some remaining data to process before everything is fully updated.

5. 1. August 2025 um 12:00 UTCmonitoring

   Visitor data is still being slowly imported. We are working on speeding it up, but no ETA available yet.

6. 5. August 2025 um 12:00 UTCmonitoring

   All queued up data and events have been imported and processed. All Analytics features and information are working as expected.

7. 5. August 2025 um 12:01 UTCresolved

   This incident has been resolved.

1. 10. Juli 2025 um 19:03 UTCinvestigating

   We are currently experiencing issues with our real time service, which is unfortunately is causing issues with some functionality within our application. We are in contact with our provider to alleviate the issue.

2. 10. Juli 2025 um 22:07 UTCmonitoring

   We have been monitoring the situation for a while and will continue to do so.

3. 10. Juli 2025 um 22:07 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 11. Juli 2025 um 07:06 UTCresolved

   This incident has been resolved.

1. 16. April 2025 um 10:35 UTCinvestigating

   We are currently experiencing issues with slow response times on our EU-region. We are investigation the issue.

2. 16. April 2025 um 10:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 16. April 2025 um 10:41 UTCmonitoring

   Response times are back to normal. We are monitoring the situation.

4. 16. April 2025 um 11:10 UTCresolved

   This incident has been resolved.

1. 4. März 2025 um 20:39 UTCinvestigating

   We are currently experiencing intermittent availability issues affecting Career Sites and the ATS backend in our EU region. Our team is actively investigating and implementing mitigations.

2. 5. März 2025 um 04:27 UTCinvestigating

   The issue has been identified and a fix is being implemented.

3. 5. März 2025 um 04:35 UTCresolved

   This incident has been resolved.

1. 3. Oktober 2024 um 20:05 UTCinvestigating

   We are currently experiencing problems to access career sites on with custom domain names

2. 3. Oktober 2024 um 20:06 UTCinvestigating

   Career sites using a teamtailor sub-domains (company-name.teamtailor.com) works as usual. We continue to investigate

3. 3. Oktober 2024 um 20:35 UTCmonitoring

   Our service provider has found and corrected the issue, we are monitoring the issue for now.

4. 3. Oktober 2024 um 20:43 UTCresolved

   Incident has been resolved and everything is deemed operational again. Thank you for your patience!

1. 21. August 2024 um 05:56 UTCinvestigating

   We are currently investigating this issue.

2. 21. August 2024 um 07:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21. August 2024 um 07:54 UTCresolved

   This incident has been resolved.

1. 7. August 2024 um 10:05 UTCidentified

   We are currently experiencing a delay in the delivery of notifications since yesterday. A correction for this is underway and should correct the issue later today.

2. 7. August 2024 um 10:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7. August 2024 um 10:53 UTCresolved

   This incident has been resolved.

1. 5. August 2024 um 08:19 UTCinvestigating

   We are currently experience issues where the response time of our services are longer than normal. It might affect the availability of the ATS and Career sites.

2. 5. August 2024 um 08:24 UTCidentified

   We have identified the issue and are working as fast as we can to get everything back online.

3. 5. August 2024 um 09:15 UTCmonitoring

   A fix have been implemented and we are monitoring the systems.

4. 5. August 2024 um 09:16 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 5. August 2024 um 09:39 UTCresolved

   This incident has been resolved.