Störungsverlauf von Teradici

1. 23. Juli 2026 um 17:48 UTCinvestigating

   Wir erleben vorübergehend einen Ausfall, der sich auf Anyware Manager- und Anyware Manager Enterprise-Kunden aufgrund der zugrunde liegenden Microsoft Azure-Service-Degration auswirkt. Dies kann sich auf die Fähigkeit der Benutzer auswirken, PCoIP-Verbindungen zu ihren Remote-Workstations herzustellen. Darüber hinaus können Administratoren keine neuen Bereitstellungen erstellen oder verwalten. Wir untersuchen aktiv und werden innerhalb von 60 Minuten berichten.

2. 23. Juli 2026 um 18:04 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

3. 23. Juli 2026 um 20:21 UTCinvestigating

   Alle Dienste sind funktionsfähig.

4. 23. Juli 2026 um 21:47 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 22. Juli 2026 um 17:08 UTCinvestigating

   Untersuchung eines Serviceproblems Wir untersuchen derzeit Berichte über ein Problem mit der Registrierung/Aktivierung von HP Anyware-Agenten, das sich möglicherweise auf einen Drittanbieter bezieht. Unsere Teams arbeiten aktiv mit dem Anbieter zusammen, um die Auswirkungen zu bewerten. Zusätzliche Updates werden veröffentlicht, sobald Informationen verfügbar sind.

2. 22. Juli 2026 um 17:33 UTCinvestigating

   UPDATE: Wir erleben derzeit einen vorübergehenden Ausfall des Anyware-Lizenzierungsdienstes: Dieses Problem verhindert, dass Benutzer Anyware Cloud Access-Lizenzen registrieren und aktivieren. Es betrifft jedoch nicht Agenten, die bereits registriert oder aktiviert wurden. Wir arbeiten aktiv mit unserem Drittanbieter-Lizenzdienstleister zusammen, um das Problem so schnell wie möglich zu lösen.

3. 22. Juli 2026 um 17:51 UTCinvestigating

   Wir werden dieses Problem weiter untersuchen.

4. 22. Juli 2026 um 19:49 UTCmonitoring

   Ein Fix wurde implementiert und wir überwachen die Ergebnisse.

5. 22. Juli 2026 um 22:01 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 6. Juli 2026 um 16:37 UTCidentified

   Wir erleben vorübergehend einen Ausfall, der sich auf Anyware Manager-Kunden auswirkt. Dieser Ausfall wirkt sich auf die Fähigkeit der Benutzer aus, PCoIP-Verbindungen zu ihren Remote-Workstations herzustellen. Darüber hinaus können Administratoren keine neuen Bereitstellungen erstellen oder verwalten. Wir untersuchen aktiv und werden innerhalb von 60 Minuten berichten.

2. 6. Juli 2026 um 17:53 UTCresolved

   Wir haben den Vorfall behoben und werden das System weiterhin überwachen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 2. Juli 2026 um 13:07 UTCinvestigating

   Wir erleben vorübergehend einen Ausfall, der sich auf Anyware Manager-Kunden auswirkt. Dieser Ausfall wirkt sich auf die Fähigkeit der Benutzer aus, PCoIP-Verbindungen über das Gateway zu ihren Remote-Workstations herzustellen. Wir untersuchen aktiv und werden innerhalb von 60 Minuten berichten.

2. 2. Juli 2026 um 14:27 UTCidentified

   Wir haben das Problem erkannt und arbeiten daran, es zu beheben.

3. 2. Juli 2026 um 16:02 UTCidentified

   Der Vorfall wurde behoben und der Service wiederhergestellt.

4. 2. Juli 2026 um 16:05 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 7. Mai 2026 um 19:49 UTCinvestigating

   We are currently investigating this issue.

2. 7. Mai 2026 um 20:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 7. Mai 2026 um 20:18 UTCresolved

   This incident has been resolved.

1. 29. April 2026 um 18:33 UTCinvestigating

   HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

2. 29. April 2026 um 20:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30. April 2026 um 01:36 UTCidentified

   Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

4. 1. Mai 2026 um 02:46 UTCmonitoring

   Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete. Impact is limited to the latest release (26.01); version 25.10 and earlier downloads are available the support team workaround remains available for critical cases. Thank you for your patience.

5. 4. Mai 2026 um 22:26 UTCmonitoring

   Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

6. 7. Mai 2026 um 20:14 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12. Mai 2026 um 18:16 UTCmonitoring

   Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

8. 15. Mai 2026 um 23:02 UTCresolved

   This incident has been resolved.

1. 28. April 2026 um 03:00 UTCinvestigating

   An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

2. 28. April 2026 um 04:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28. April 2026 um 08:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28. April 2026 um 08:16 UTCresolved

   This incident has been resolved.

1. 27. April 2026 um 17:59 UTCidentified

   We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

2. 27. April 2026 um 18:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27. April 2026 um 19:10 UTCresolved

   Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely. Thanks for your patience.

1. 17. März 2026 um 17:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

2. 17. März 2026 um 17:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17. März 2026 um 18:33 UTCresolved

   This incident is resolved. RCA will be available upon request within 2 weeks.

1. 13. Februar 2026 um 02:47 UTCinvestigating

   We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

2. 13. Februar 2026 um 04:10 UTCresolved

   This incident has been resolved.

1. 3. Februar 2026 um 18:03 UTCinvestigating

   Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

2. 3. Februar 2026 um 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 3. Februar 2026 um 21:09 UTCresolved

   This incident has been resolved.

1. 23. Januar 2026 um 16:33 UTCinvestigating

   There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

2. 23. Januar 2026 um 16:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 23. Januar 2026 um 18:30 UTCidentified

   We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

4. 23. Januar 2026 um 18:54 UTCmonitoring

   New session establishment has been restored. We are monitoring the situation. Will update within the hour.

5. 23. Januar 2026 um 20:26 UTCresolved

   This incident has been resolved.

1. 22. Dezember 2025 um 21:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

2. 22. Dezember 2025 um 22:25 UTCinvestigating

   The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

3. 23. Dezember 2025 um 01:46 UTCresolved

   The Incident has been resolved and all operation normal

1. 29. Oktober 2025 um 17:41 UTCmonitoring

   https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.

2. 29. Oktober 2025 um 19:19 UTCmonitoring

   Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.

3. 29. Oktober 2025 um 21:03 UTCmonitoring

   Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.

4. 29. Oktober 2025 um 22:42 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29. Oktober 2025 um 23:39 UTCresolved

   This incident has been resolved.

1. 29. Oktober 2025 um 16:39 UTCmonitoring

   Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.

2. 29. Oktober 2025 um 19:05 UTCmonitoring

   Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.

3. 29. Oktober 2025 um 21:17 UTCmonitoring

   Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.

4. 29. Oktober 2025 um 22:43 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29. Oktober 2025 um 23:22 UTCresolved

   Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.

1. 27. September 2025 um 01:49 UTCmonitoring

   We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

2. 27. September 2025 um 05:23 UTCresolved

   Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

1. 3. Juni 2025 um 21:57 UTCmonitoring

   We have noticed a minor issue to our functionality, and have implemented a fix. We are monitoring the situation. Session establishment is not impacted.

2. 3. Juni 2025 um 22:45 UTCresolved

   The service is fully operational and we will continue to monitor the situation with our cloud provider.

1. 10. April 2025 um 16:49 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 10. April 2025 um 17:19 UTCidentified

   The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.

3. 10. April 2025 um 17:58 UTCmonitoring

   A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

4. 10. April 2025 um 18:32 UTCresolved

   No further issues have been observed and system is stable.

1. 21. März 2025 um 18:57 UTCinvestigating

   We are currently investigating this issue.

2. 21. März 2025 um 18:59 UTCinvestigating

   We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.

3. 21. März 2025 um 19:10 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 21. März 2025 um 19:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 21. März 2025 um 20:01 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21. März 2025 um 20:16 UTCresolved

   This incident has been resolved.

1. 18. März 2025 um 23:36 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 19. März 2025 um 00:02 UTCinvestigating

   We are continuing to investigate this issue but impact has lessened since it first started.

3. 19. März 2025 um 00:34 UTCinvestigating

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.

4. 19. März 2025 um 00:37 UTCmonitoring

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.

5. 19. März 2025 um 00:52 UTCresolved

   Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.