Störungsverlauf von Thredup

System outage

Beginn 28. Juni 2022 um 23:59 UTC 51m

Pending

Betroffene Komponenten

CheckoutiOS Mobile AppAndroid Mobile AppSignup & LoginNotificationsthredUP.com Desktop & Mobile WebProduct SearchAdd to CartPromo CodesFavoriting & Saved Searches

28. Juni 2022 um 23:59 UTCinvestigating
We are investigating issue related to the Database
29. Juni 2022 um 00:50 UTCresolved
This incident has been resolved.

Site and App Outage

Beginn 28. Juni 2022 um 03:30 UTC 1h 55m

Pending

Betroffene Komponenten

iOS Mobile AppAndroid Mobile AppthredUP.com Desktop & Mobile Web

28. Juni 2022 um 03:54 UTCinvestigating
Website and Mobile Application performance is severely degraded.
28. Juni 2022 um 03:54 UTCinvestigating
We are continuing to investigate this issue.
28. Juni 2022 um 04:23 UTCinvestigating
Engineering has identified DDoS attack as the cause for site outage/performance degradation. Remediation has begun.
28. Juni 2022 um 04:25 UTCidentified
The issue has been identified and a fix is being implemented.
28. Juni 2022 um 04:37 UTCmonitoring
All service has been restored and site/apps are operating normally.
28. Juni 2022 um 05:24 UTCmonitoring
We are continuing to monitor for any further issues.
28. Juni 2022 um 05:24 UTCresolved
This incident has been resolved.

Website and Mobile Application Outage

Beginn 23. Februar 2022 um 17:24 UTC 32m

Pending

Betroffene Komponenten

CheckoutiOS Mobile AppAndroid Mobile AppSignup & LoginNotificationsthredUP.com Desktop & Mobile WebProduct SearchAdd to CartPromo CodesFavoriting & Saved Searches

23. Februar 2022 um 17:24 UTCinvestigating
We are investigating the cause of an outage impacting website and mobile apps.
23. Februar 2022 um 17:25 UTCinvestigating
We are continuing to investigate this issue.
23. Februar 2022 um 17:31 UTCinvestigating
Service is being restored for web and native applications.
23. Februar 2022 um 17:37 UTCmonitoring
Service to website and native applications restored. We will continue to monitor the situation to ensure performance remains normal.
23. Februar 2022 um 17:56 UTCresolved
This incident has been resolved.

Cloudflare Content Delivery Network degraded performance within US West Coast.

Beginn 15. Februar 2022 um 22:40 UTC 1h 30m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

thredUP.com Desktop & Mobile Web

15. Februar 2022 um 22:40 UTCidentified
We have identified issues with Cloudflare, our CDN provider that directly affect Thredup.com performance in some areas in the US. We're currently waiting for Cloudflare to mitigate this issue.
15. Februar 2022 um 23:15 UTCmonitoring
A fix has been implemented by Cloudflare, and we are monitoring the results.
16. Februar 2022 um 00:10 UTCresolved
This incident has been resolved.

Checkout affected by payment provider outage

Beginn 17. November 2021 um 01:12 UTC 6m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Checkout

17. November 2021 um 01:12 UTCidentified
We are waiting for Paypal to mitigate the payment provider partial outage https://www.paypal-status.com/incident/production
17. November 2021 um 01:17 UTCresolved
This incident has been resolved

website is down

Beginn 15. September 2021 um 18:37 UTC 15m

OutageKritischer Vorfall

Betroffene Komponenten

thredUP.com Desktop & Mobile Web

15. September 2021 um 18:37 UTCinvestigating
Engineering team is investigating the root cause
15. September 2021 um 18:43 UTCmonitoring
The website is back up. We keep monitoring
15. September 2021 um 18:52 UTCresolved
The incident is being resolved

Issues with cart

Beginn 6. Juli 2021 um 13:40 UTC 16m

OutageKritischer Vorfall

Betroffene Komponenten

Add to Cart

6. Juli 2021 um 13:40 UTCinvestigating
Adding items to cart doesn't work
6. Juli 2021 um 13:56 UTCresolved
Issues with cart are resolved

performance degradation

Beginn 21. Mai 2021 um 22:18 UTC 6m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Add to Cart

21. Mai 2021 um 22:18 UTCinvestigating
We observe performance degradation across the services. Investigating the root cause
21. Mai 2021 um 22:24 UTCresolved
The issue has been resolved. We are actively monitoring the status

Facebook Login Errors

Beginn 30. April 2021 um 14:07 UTC 9h 37m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Signup & Login

30. April 2021 um 14:07 UTCinvestigating
We are currently experiencing issues with Facebook Login due to issues with Facebook's SDK https://developers.facebook.com/status/dashboard/
30. April 2021 um 20:34 UTCmonitoring
Facebook has resolved the issue and we are monitoring results.
30. April 2021 um 23:44 UTCresolved
Resolved by Facebook https://developers.facebook.com/status/issues/492652922187445/

Outage affecting web, iOS & Android apps

Beginn 4. März 2021 um 16:27 UTC 10m

OutageKritischer Vorfall

Betroffene Komponenten

iOS Mobile AppAndroid Mobile AppthredUP.com Desktop & Mobile Web

4. März 2021 um 16:27 UTCinvestigating
We are currently investigating this issue.
4. März 2021 um 16:33 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4. März 2021 um 16:37 UTCresolved
This incident has been resolved.

Empty results on product listing pages

Beginn 11. Februar 2021 um 14:13 UTC 17m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

iOS Mobile AppAndroid Mobile AppthredUP.com Desktop & Mobile Web

11. Februar 2021 um 14:13 UTCinvestigating
We are currently investigating this issue.
11. Februar 2021 um 14:25 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. Februar 2021 um 14:30 UTCresolved
This incident has been resolved.

Payment processor performance degradation

Beginn 16. September 2020 um 16:19 UTC 25m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

iOS Mobile AppAndroid Mobile AppthredUP.com Desktop & Mobile Web

16. September 2020 um 16:19 UTCinvestigating
We are currently investigating this issue.
16. September 2020 um 16:42 UTCmonitoring
The issue is related to the payment system outage - https://status.braintreepayments.com A fix has been implemented and we are monitoring the results
16. September 2020 um 16:52 UTCresolved
This incident has been resolved.

Notification Service down 7/30/20

Beginn 30. Juli 2020 um 20:30 UTC 0m

IssuesGeringfügiger Vorfall

30. Juli 2020 um 23:14 UTCresolved
Notification subscription/unsubscription and certain push & email campaigns temporarily malfunctioning for ~90 min.

Website is unavailable

Beginn 17. Juli 2020 um 21:30 UTC 18m

OutageKritischer Vorfall

Betroffene Komponenten

NotificationsthredUP.com Desktop & Mobile WebProduct SearchAdd to CartPromo Codes

17. Juli 2020 um 21:30 UTCidentified
There is presumably an issue with our CDN provider (Cloudflare) We are monitoring the situation
17. Juli 2020 um 21:42 UTCmonitoring
We are back to our normal operations. Keep monitoring
17. Juli 2020 um 21:48 UTCresolved
This incident has been resolved.

Major outage

Beginn 16. Juli 2020 um 16:33 UTC 48m

Pending

Betroffene Komponenten

NotificationsthredUP.com Desktop & Mobile WebProduct SearchAdd to CartPromo Codes

16. Juli 2020 um 16:33 UTCinvestigating
We investigate major sitewide outage now. Investigation is in progress
16. Juli 2020 um 16:52 UTCmonitoring
A fix has been implemented and we are monitoring the results.
16. Juli 2020 um 17:21 UTCresolved
This incident has been resolved.

Shopping cart is not available

Beginn 30. Mai 2020 um 11:29 UTC 24m

OutageKritischer Vorfall

Betroffene Komponenten

Add to Cart

30. Mai 2020 um 11:29 UTCinvestigating
We are currently investigating this issue.
30. Mai 2020 um 11:45 UTCmonitoring
A fix has been implemented and we are monitoring the results.
30. Mai 2020 um 11:53 UTCresolved
This incident has been resolved.

Intermittent site issues

Beginn 21. Februar 2020 um 21:32 UTC 16m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

thredUP.com Desktop & Mobile Web

21. Februar 2020 um 21:32 UTCidentified
We see intermittent issues with a website that are related to a high database load. Engineering team is working on a fix
21. Februar 2020 um 21:49 UTCresolved
This incident has been resolved.

DC pack stations down

Beginn 8. Dezember 2019 um 14:30 UTC 0m

IssuesGeringfügiger Vorfall

10. Dezember 2019 um 20:55 UTCresolved
A slow DB query locked critical tables which caused all DC pack stations to be down for a period of time. Full postmortem: https://thredup-cloud.pagerduty.com/postmortems/15dec097-5f01-0638-97dc-0f8db6c1ab2d

systems slowdown

Beginn 26. November 2019 um 17:06 UTC 22m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

iOS Mobile AppAndroid Mobile AppthredUP.com Desktop & Mobile WebAdd to Cart

26. November 2019 um 17:06 UTCidentified
We see intermittent slowdown on key APIs due to a database maintenance - partitioning of a large table
26. November 2019 um 17:23 UTCmonitoring
The partitioning has been stopped. DB is back to normal. We keep monitoring
26. November 2019 um 17:27 UTCresolved
This incident has been resolved.

Cart system unavailable

Beginn 8. November 2019 um 01:53 UTC 1h 8m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Android Mobile AppAdd to Cart

8. November 2019 um 02:40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8. November 2019 um 02:49 UTCmonitoring
Carts are operational. Going to enable back Android in a few minutes
8. November 2019 um 02:52 UTCmonitoring
Android is enabled back. Monitoring in progress
8. November 2019 um 03:01 UTCresolved
This incident has been resolved.