Störungsverlauf von Totango

Account and Segment Experiencing High Load Times

Beginn 25. Februar 2026 um 19:20 UTC 3h 14m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Totango Web Application

25. Februar 2026 um 19:20 UTCinvestigating
We are currently investigating the issue with high load times in Accounts and Segments
25. Februar 2026 um 19:21 UTCidentified
The issue has been identified and a fix is being implemented.
25. Februar 2026 um 19:31 UTCmonitoring
A fix has been implemented and we are monitoring the results.
25. Februar 2026 um 21:35 UTCmonitoring
We are continuing to monitor for any further issues.
25. Februar 2026 um 22:34 UTCresolved
This incident has been resolved.

Totango Performance Issues

Beginn 9. Dezember 2025 um 16:25 UTC 2h 18m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Totango Web Application

9. Dezember 2025 um 16:25 UTCinvestigating
We are currently investigating this issue.
9. Dezember 2025 um 17:50 UTCidentified
The issue has been identified and a fix is being implemented.
9. Dezember 2025 um 17:53 UTCmonitoring
A fix has been implemented and we are monitoring the results.
9. Dezember 2025 um 18:43 UTCresolved
This incident has been resolved.

Application not loading

Beginn 20. Oktober 2025 um 09:45 UTC 5h 22m

Pending

Betroffene Komponenten

Totango Web Application

20. Oktober 2025 um 09:45 UTCmonitoring
Earlier today, our application experienced login and availability issues due to a widespread AWS outage. During this time, we were also unable to update our status page as it was affected by the same incident. Service has now been fully restored, and the application is operational again. We’ll continue monitoring to ensure stability. Thank you for your patience and understanding.
20. Oktober 2025 um 15:07 UTCresolved
This incident has been resolved.

AI CSM Chatbot Blocking Visibility

Beginn 1. August 2025 um 14:46 UTC 3h 0m

Pending

Betroffene Komponenten

Totango Web Application

1. August 2025 um 14:46 UTCidentified
The issue has been identified and a fix is being implemented.
1. August 2025 um 16:10 UTCmonitoring
A fix has been implemented and we are monitoring the results.
1. August 2025 um 17:46 UTCresolved
This incident has been resolved.

Degraded Performance issues

Beginn 22. Juli 2025 um 09:23 UTC 2h 21m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Totango Web Application

22. Juli 2025 um 09:23 UTCinvestigating
We are currently investigating this issue.
22. Juli 2025 um 09:24 UTCinvestigating
We are continuing to investigate this issue.
22. Juli 2025 um 11:23 UTCmonitoring
A fix has been implemented and we are monitoring the results.
22. Juli 2025 um 11:44 UTCresolved
This incident has been resolved.

Degraded Performance issues

Beginn 21. Juli 2025 um 22:01 UTC 4h 44m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Totango Web Application

21. Juli 2025 um 22:01 UTCinvestigating
We are currently investigating this issue.
22. Juli 2025 um 02:45 UTCresolved
This incident has been resolved.

Application not loading

Beginn 21. Juli 2025 um 19:11 UTC 1h 28m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Totango Web Application

21. Juli 2025 um 19:11 UTCinvestigating
We are currently investigating this issue
21. Juli 2025 um 20:38 UTCresolved
This incident has been resolved.

Login and degraded performance issues

Beginn 10. Juni 2025 um 10:53 UTC 2h 30m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Totango Web Application

10. Juni 2025 um 10:53 UTCinvestigating
We are currently investigating this issue.
10. Juni 2025 um 11:53 UTCmonitoring
A fix has been implemented and we are monitoring the results.
10. Juni 2025 um 13:23 UTCresolved
This incident has been resolved.

SuccessPlays are queued

Beginn 6. Mai 2025 um 16:25 UTC 17h 41m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Tasks and SuccessPlays

6. Mai 2025 um 16:25 UTCidentified
The issue has been identified and a fix is being implemented.
7. Mai 2025 um 10:06 UTCresolved
This incident has been resolved.

Integrations Delay

Beginn 29. April 2025 um 20:04 UTC 1h 49m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Data Processing Pipelines

29. April 2025 um 20:04 UTCinvestigating
We are currently investigating an issue with Customer Data Hub Processing Delays
29. April 2025 um 20:04 UTCinvestigating
We are continuing to investigate this issue.
29. April 2025 um 20:25 UTCidentified
The issue has been identified and a fix is being implemented.
29. April 2025 um 21:49 UTCmonitoring
A fix has been implemented and we are monitoring the results.
29. April 2025 um 21:53 UTCresolved
This incident has been resolved.

Slower-than-usual processing of updates

Beginn 3. März 2025 um 14:32 UTC 3h 13m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Data Processing Pipelines

3. März 2025 um 14:32 UTCinvestigating
We are currently experiencing slower-than-usual processing of updates. Our team is actively investigating the issue and working on a resolution. We appreciate your patience and will provide further updates as soon as possible.
3. März 2025 um 17:44 UTCresolved
This incident has been resolved.

Integration issues

Beginn 3. Dezember 2024 um 16:29 UTC 14m

Pending

Betroffene Komponenten

Data Processing PipelinesSalesforce Connector

3. Dezember 2024 um 16:29 UTCinvestigating
We are currently investigating this issue.
3. Dezember 2024 um 16:36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
3. Dezember 2024 um 16:43 UTCresolved
This incident has been resolved.

Collection Creation Issue

Beginn 11. November 2024 um 15:24 UTC 14h 21m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Totango Web Application

11. November 2024 um 15:24 UTCinvestigating
We are currently experiencing issues with creating collections when using list attributes. Our team is actively investigating the cause. Thank you for your patience as we work to resolve this
11. November 2024 um 16:29 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. November 2024 um 16:48 UTCmonitoring
This incident has been resolved.
12. November 2024 um 05:45 UTCresolved
This incident has been resolved.

Campaign email HTML issue

Beginn 5. November 2024 um 18:50 UTC 2h 52m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Campaigns

5. November 2024 um 18:50 UTCinvestigating
HTML characters getting appended in campaign email content. This issue is currently being investigated on high priority.
5. November 2024 um 21:42 UTCresolved
This incident has been resolved.

Issues identified in Campaign sender signature and bulk attribute updates

Beginn 4. November 2024 um 17:00 UTC 6h 11m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Totango Web ApplicationCampaigns

4. November 2024 um 17:00 UTCidentified
1. Issues populating Campaign sender signature and URL 2. Issues updating/ clearing attribute values via bulk action
4. November 2024 um 17:40 UTCidentified
A fix for the issues reported with bulk updating/ clearing attribute values have been implemented and currently operational. Issue with Populating campaign sender signature and URL is being actively investigated
4. November 2024 um 23:11 UTCresolved
This incident has been resolved.

General tab under Global Settings will not load

Beginn 27. Oktober 2024 um 15:28 UTC 21h 20m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Totango Web Application

27. Oktober 2024 um 15:28 UTCinvestigating
We are currently investigating this issue.
28. Oktober 2024 um 08:30 UTCidentified
The issue has been identified and a fix is being implemented.
28. Oktober 2024 um 09:01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
28. Oktober 2024 um 12:47 UTCresolved
This incident has been resolved.

Issue with Outlook's Touchpoint Connect

Beginn 27. Oktober 2024 um 14:27 UTC 26m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Email to Touchpoints

27. Oktober 2024 um 14:27 UTCinvestigating
We are currently investigating an issue within Outlook's Touchpoint Connect. Email-To-Touchpoint without the Outlook connect should be working as expected.
27. Oktober 2024 um 14:52 UTCresolved
The issue has been resolved.

Login and degraded performance issues

Beginn 14. Oktober 2024 um 14:43 UTC 18h 17m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Totango Web Application

14. Oktober 2024 um 14:43 UTCinvestigating
We are currently investigating this issue.
14. Oktober 2024 um 18:31 UTCidentified
An issue has been identified and fix has been implemented that has improved most of the performance issues. But we are monitoring the results and working towards a permanent solution.
15. Oktober 2024 um 09:00 UTCresolved
This incident has been resolved.

Issue identified in the Email-to-Touchpoint feature

Beginn 10. Oktober 2024 um 17:10 UTC 14h 35m

IssuesGeringfügiger Vorfall

Betroffene Komponenten

Email to Touchpoints

10. Oktober 2024 um 17:10 UTCinvestigating
We are currently investigating this issue.
10. Oktober 2024 um 19:12 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. Oktober 2024 um 07:45 UTCresolved
This incident has been resolved.

Application not loading

Beginn 30. September 2024 um 15:57 UTC 18h 53m

OutageSchwerwiegender Vorfall

Betroffene Komponenten

Totango Web Application

30. September 2024 um 15:57 UTCinvestigating
We are currently investigating this issue
30. September 2024 um 16:45 UTCmonitoring
A fix has been implemented and we are monitoring the results.
1. Oktober 2024 um 10:50 UTCresolved
This incident has been resolved.