31 Tresorit incidents · November 2017 — official updates, affected components, duration and resolution details.
Due to a 3rd party misconfiguration, the feature is partially not available.
The issue has been identified, the engineering is working on it.
This incident has been resolved.
tresorit.com is unavailable, engineering team is investigating. Web client and native apps are not affected.
This incident has been resolved.
Starting at approximately 16:00 UTC, we experienced availability issues on our website (tresorit.com) and content preview service. Our cloud provider is working on the mitigation.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing an issue affecting parts of our website, our web interface and the signup flow. We identified the issue that is connected to our upstream cloud provider and the fix is being implemented at their side.
We have fixed the web interface issue, it should be operational now.
Our upstream cloud provider has mitigated the issue: our website, our web interface, and the signup flow should be fully operational again. We’re monitoring system behaviour to confirm full recovery.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue, in the meantime please try to restart your application and if necessary your computer too that may lead to a resolution of the issue.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
We are experiencing connectivity issues due to a partial outage at our cloud provider that may affect some of our customers. We are investigating the issue further.
Update: The service provider is working on the solution keeping us informed about the developments.
The connectivity issue seems to be resolved.
We are currently investigating this issue, in the meantime we recommend using our applications that work fine.
This incident has been resolved.
Service degradation in third party component has been identified. The following operations are affected: Purchasing/modifying subscriptions, changing your billing details, downloading invoices.
The affected component is recovering and we are monitoring its performance.
This incident has been resolved.
We identified that some Tresorit clients (desktop and mobile applications) could not connect to the network. The incident has been resolved in 29 minutes.
The issue has been identified and a fix is being implemented.
MS Azure rolled back the network configuration changes causing the issue, we’re seeing the positive effect and managing load as all services are coming back to normal.
This incident has been resolved.
We are currently investigating this issue and identifying the source of the app freezes.
We have identified the underlying issue and are monitoring the results.
The tests do not seem to display any issue.
The incident has been resolved. All apps are operational.
We are experiencing a partial service outage in connection with tresor synchronization. In some cases the applications do not detect the changes. We are already working on the solution.
This incident has been resolved, the applications detect all the changes, thank you for your patience.
Some of our customers might experience connectivity issues due to DNS errors, our team is investigating the issue.
Our DNS provider has a global issue affecting all services by our cloud provider, we are constantly monitoring when the issue will be resolved.
Our provider has confirmed that the service is recovering, we see that it is already operational for the majority of our customers. We will continue to monitor the status in the following hours and provide an update if needed.
Our DNS issues are resolved, we can confirm that the service is working globally. Although we will continue to monitor the performance we consider this issue resolved.
We are experiencing connectivity issues due to a partial outage at our DNS provider that may affect some of our customers. We are investigating the issue further.
Our DNS provider had a global issue affecting all services by our cloud provider, we are constantly monitoring if the fix implemented by them resolved the issue for our users.
This incident has been resolved.
Some of our customers might experience connectivity issues due to DNS errors, our team is investigating the issue.
Our DNS provider has a global issue affecting all services by our cloud provider, we are constantly monitoring when the issue will be resolved.
Our provider has confirmed that the service is recovering, we see that it is already operational for the majority of our customers. We will continue to monitor the status in the following hours and provide an update if needed.
Our DNS issues are resolved, we can confirm that the service is working globally. Although we will continue to monitor the performance we consider this issue resolved.
A few of our users might experience problems with accessing their files through the desktop and mobile apps. We are investigating this issue at the moment and will keep you updated.
A fix has been applied, and we are monitoring the results.
We are experiencing a connectivity issue on our web interface. We are investigating the underlying reason, all desktop and mobile apps work without disturbance.
The incident has been resolved.
Some customers might notice connectivity issues. We are investigating the underlying reason and keep you posted as we resolve the issue.
UPDATE: We are still investigating the underlying reason and we are experiencing connectivity issues on our web interface (including Admin Center, Account portal). Thank you for your patience.
A fix has been implemented and we are currently monitoring the results.
The incident has been resolved
We are experiencing connectivity issue on our web interface. We are investigating the underlying reason, in the meantime to access your files please use our application that you can download from here: https://tresorit.com/download. Thank you for your understanding and patience.
We could identify and quickly resolve the issue, all systems are operational now.
