Störungsverlauf von Trustpilot

1. 30. September 2026 um 18:04 UTCinvestigating

   Einige Benutzer haben derzeit Probleme beim Zugriff auf unsere Business-App. Trustpilot ist sich des Problems bewusst und arbeitet daran, es dringend zu lösen. Wir entschuldigen uns für jegliche Unannehmlichkeiten.

2. 30. September 2026 um 20:29 UTCidentified

   Wir haben ein Problem mit https://business.trustpilot.com/ identifiziert. Vorerst können Benutzer auf bestimmte Subdomains zugreifen, wie zum Beispiel: https://ie.business.trustpilot.com https://jp.business.trustpilot.com https://pt.business.trustpilot.com https://no.business.trustpilot.com https://ca.business.trustpilot.com https://nl-be.business.trustpilot.com https://uk.business.trustpilot.com https://fr.business.trustpilot.com https://dk.business.trustpilot.com https://es.business.trustpilot.com https://se.business.trustpilot.com https://nl.business.trustpilot.com https://au.business.trustpilot.com https://fr-be.business.trustpilot.com https://br.business.trustpilot.com https://fi.business.trustpilot.com https://de.business.trustpilot.com https://it.business.trustpilot.com https://nz.business.trustpilot.com https://pl.business.trustpilot.com https://at.business.trustpilot.com https://ch.business.trustpilot.com

3. 30. September 2026 um 21:23 UTCresolved

   Dieser Vorfall ist nun behoben und alles funktioniert wie erwartet

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 16. September 2026 um 12:46 UTCinvestigating

   Kunden, die Produktbewertungs-Widgets mit Review-Sharing verwenden, zeigen möglicherweise keine Bewertungen wie erwartet.

2. 16. September 2026 um 13:01 UTCidentified

   Ein Upgrade auf eine unserer Datenbanken ist nicht so reibungslos verlaufen wie erwartet. Wir arbeiten derzeit daran, es wieder zu bekommen und richtig zu laufen.

3. 16. September 2026 um 16:26 UTCidentified

   Wir waren nicht in der Lage, das Problem auf ein akzeptables Niveau zu bringen, ohne dass es zu einer Verschlechterung des Service führte. Morgen wird ein genauerer Blick erforderlich sein, um diesen Vorfall zu lösen. Kunden, die Produktbewertungs-Widgets mit Review-Sharing verwenden (die betroffenen Kunden), würden sehen, dass sie noch arbeiten und ihre eigenen Produktbewertungen präsentieren. Nur geteilte Bewertungen sind nicht sichtbar.

4. 17. September 2026 um 08:43 UTCmonitoring

   Wir glauben nein, dass das Problem behoben wurde und dass Produktbewertungs-Widgets mit Review-Sharing wie erwartet funktionieren sollten. Wir werden weiterhin für ein paar stunden überwachen, nur für den fall.

5. 17. September 2026 um 10:47 UTCresolved

   Nachdem wir diese Funktion seit einiger Zeit überwacht haben, glauben wir, dass dieser Vorfall nun behoben ist und alles wie erwartet funktioniert

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 24. März 2026 um 21:18 UTCinvestigating

   We are currently investigating this issue which may be impacting some users in accessing their business product catalog.

2. 24. März 2026 um 21:46 UTCinvestigating

   We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.

3. 24. März 2026 um 22:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24. März 2026 um 23:43 UTCresolved

   This incident has been resolved.

1. 24. März 2026 um 13:00 UTCinvestigating

   We are currently investigating this issue.

2. 24. März 2026 um 13:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24. März 2026 um 14:29 UTCresolved

   This incident has been resolved.

1. 14. November 2025 um 07:21 UTCinvestigating

   We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.

2. 14. November 2025 um 07:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 14. November 2025 um 08:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14. November 2025 um 09:22 UTCresolved

   This incident has been resolved.

1. 10. November 2025 um 02:55 UTCinvestigating

   This incident has been resolved.

2. 10. November 2025 um 05:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 10. November 2025 um 05:43 UTCresolved

   This incident has been resolved.

1. 17. Juni 2025 um 12:33 UTCinvestigating

   Invitation history is not loading correctly for some users and invitation changes are slow to update.

2. 17. Juni 2025 um 13:39 UTCmonitoring

   We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation.

3. 18. Juni 2025 um 09:20 UTCresolved

   All systems continue to operate as expected.

1. 12. Juni 2025 um 18:46 UTCidentified

   Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 12. Juni 2025 um 19:09 UTCidentified

   Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.

3. 12. Juni 2025 um 20:03 UTCmonitoring

   Our 3rd-party provider has applied a fix, and we continue to monitor platform health.

4. 13. Juni 2025 um 06:02 UTCresolved

   This incident has been resolved.

1. 12. Juni 2025 um 11:12 UTCinvestigating

   We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.

2. 12. Juni 2025 um 11:13 UTCinvestigating

   This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.

3. 12. Juni 2025 um 11:19 UTCidentified

   We have identified the root cause and taken steps to resolve the issue.

4. 12. Juni 2025 um 11:20 UTCmonitoring

   We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.

5. 12. Juni 2025 um 11:23 UTCresolved

   The incident has now been resolved. Thank you for your patience and unerstanding.

1. 30. Mai 2025 um 13:51 UTCinvestigating

   Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 30. Mai 2025 um 13:53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30. Mai 2025 um 14:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30. Mai 2025 um 14:19 UTCresolved

   This incident has been resolved.

1. 16. Mai 2025 um 12:03 UTCmonitoring

   Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 16. Mai 2025 um 12:23 UTCresolved

   This incident has been resolved.

1. 3. April 2025 um 08:36 UTCinvestigating

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

2. 3. April 2025 um 11:55 UTCinvestigating

   We continue to investigate this issue and will provide further updates when they become available.

3. 3. April 2025 um 13:16 UTCidentified

   We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.

4. 3. April 2025 um 13:51 UTCmonitoring

   A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.

5. 4. April 2025 um 08:56 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.

6. 7. April 2025 um 07:27 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.

7. 8. April 2025 um 07:44 UTCresolved

   This incident has been resolved.

1. 3. April 2025 um 08:35 UTCresolved

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

1. 27. März 2025 um 11:12 UTCidentified

   Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 27. März 2025 um 11:41 UTCidentified

   Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution. In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration. We apologize for any inconvenience this may cause.

3. 27. März 2025 um 13:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27. März 2025 um 13:33 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 27. März 2025 um 14:50 UTCresolved

   This incident has been resolved.

1. 14. März 2025 um 16:58 UTCinvestigating

   Degraded performance on consumer profile pages. We are currently investigating.

2. 14. März 2025 um 19:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14. März 2025 um 22:28 UTCresolved

   This incident has been resolved.

1. 11. März 2025 um 12:51 UTCinvestigating

   At the moment we're experience data replication issues in our backend. We're currently working on this issue. We're sorry for any inconveniences.

2. 11. März 2025 um 12:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11. März 2025 um 13:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11. März 2025 um 13:57 UTCresolved

   The fix has now been confirmed.

1. 29. Januar 2025 um 10:05 UTCinvestigating

   We are currently investigating this issue.

2. 29. Januar 2025 um 11:42 UTCmonitoring

   We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation.

3. 29. Januar 2025 um 11:43 UTCmonitoring

   The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again.

4. 29. Januar 2025 um 16:50 UTCresolved

   Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved.

1. 28. Januar 2025 um 15:29 UTCinvestigating

   Currently, business users are unable to log in to the B2B app using SSO.

2. 28. Januar 2025 um 15:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 28. Januar 2025 um 16:15 UTCmonitoring

   A fix has been implemented. We are currently monitoring the situation.

4. 28. Januar 2025 um 16:21 UTCidentified

   The issue has been identified and a fix is being implemented.

5. 28. Januar 2025 um 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 28. Januar 2025 um 16:32 UTCresolved

   This incident has been resolved.

1. 28. November 2024 um 15:28 UTCinvestigating

   We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.

2. 28. November 2024 um 16:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 28. November 2024 um 17:29 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 28. November 2024 um 17:58 UTCmonitoring

   A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.

5. 3. Dezember 2024 um 05:56 UTCresolved

   This incident has been resolved.

1. 25. Oktober 2024 um 11:50 UTCinvestigating

   We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

2. 25. Oktober 2024 um 12:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25. Oktober 2024 um 13:10 UTCmonitoring

   B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding.

4. 25. Oktober 2024 um 16:15 UTCresolved

   This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding.