Störungsverlauf von Udemy

1. 3. September 2026 um 19:56 UTCinvestigating

   Wir haben eine wahrscheinliche Ursache für die SSO-Login-Probleme eingegrenzt und rollen eine kürzliche Veröffentlichung als Korrekturmaßnahme zurück. Wir beobachten genau und werden in Kürze ein Update bereitstellen.

2. 3. September 2026 um 20:03 UTCmonitoring

   Wir haben die letzte Version, die SSO-Anmeldeprobleme verursacht hat, zurückgenommen, und wir sehen, dass Anmeldefehler auf ein normales Niveau zurückkehren. Wir werden weiterhin genau beobachten, um zu bestätigen, dass das Problem vollständig gelöst ist.

3. 3. September 2026 um 20:14 UTCresolved

   Die jüngste Version, die SSO-Anmeldeprobleme verursacht, wurde zurückgesetzt und die Anmeldefunktionalität wurde wieder normal. Dieser Vorfall ist nun gelöst. Wir entschuldigen uns für alle Unannehmlichkeiten, die dies verursacht haben könnte.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 23. August 2026 um 17:03 UTCinvestigating

   Wir untersuchen Berichte, dass einige Benutzer sich nicht bei Udemy anmelden können. Unser Engineering-Team arbeitet aktiv an einem Fix. Wir werden Updates bereitstellen, sobald weitere Informationen verfügbar sind.

2. 24. August 2026 um 00:18 UTCinvestigating

   Wir untersuchen derzeit Berichte von Benutzern, die beim Laden der Udemy-Web-Anmeldeseite auf einen Anwendungsfehler stoßen ("clientseitige Ausnahme"). Workaround: Die Udemy Mobile App (iOS und Android) ist voll funktionsfähig und von diesem Problem nicht betroffen. Betroffenen Lernenden und Ausbildern wird empfohlen, sich über die mobile App anzumelden, während wir an einem Fix für den Webzugang arbeiten. Wir arbeiten aktiv mit Engineering zusammen, um dies so schnell wie möglich zu lösen. Wir werden weiterhin Updates innerhalb der nächsten Stunde oder sobald neue Informationen verfügbar sind.

3. 24. August 2026 um 00:51 UTCidentified

   Unsere Website hat derzeit ein Stabilitätsproblem - unser Ingenieurteam arbeitet derzeit daran, es zu lösen. Dies kann sich auf Udemy.com-Lerner auswirken, die über Desktop-Webbrowser auf die Plattform zugreifen. Symptome sind Anmeldefehler und clientseitige Anwendungsfehler beim Versuch, auf die Website in Desktop-Browsern (Chrome, Firefox, Brave) zuzugreifen. Empfohlener Workaround: Die mobile Erfahrung ist nicht betroffen. Sie können weiterhin mit der Udemy Mobile App oder einem mobilen Webbrowser auf Ihre Kurse zugreifen, während wir an einer Auflösung arbeiten. Unser Team hat die Ursache identifiziert und ein Fix wird derzeit überprüft. Wir werden innerhalb der nächsten Stunde ein weiteres Update bereitstellen. Für Live-Status-Updates abonnieren Sie bitte unsere Statusseite. Wir schätzen Ihre Geduld.

4. 24. August 2026 um 01:26 UTCresolved

   Unser Ingenieurteam hat das Problem behoben, das angemeldete Lernende auf Udemy.com betrifft. Benutzer hatten Anwendungsfehler auf der Homepage und auf der My Learning-Seite beim Zugriff auf die Website über Desktop-Webbrowser. Ein Fix wurde vollständig bereitgestellt und das Problem tritt nicht mehr auf. Es ist keine Aktion an Ihrem Ende erforderlich. Wir entschuldigen uns für die Störung und danken Ihnen für Ihre Geduld.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 5. August 2026 um 07:48 UTCidentified

   We are seeing reports of SSO login failures of Udemy Business users. Our engineers have been aware of the issue and are now working to resolve it. Users may see the error message "We’re experiencing some issues with our website" while logging in via SSO.

2. 5. August 2026 um 07:50 UTCidentified

   We are continuing to work on a fix for this issue.

3. 5. August 2026 um 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5. August 2026 um 22:42 UTCresolved

   Resolved – SSO Login Issues August 5, 2026 | 06:53 UTC – 08:44 UTC We have resolved an issue that affected SSO-based login for some Udemy Business users. During this window, a subset of users experienced login failures when attempting to authenticate via SSO. The issue was caused by a degradation in a third-party identity service and has been fully resolved. We apologize for the inconvenience and are taking steps to improve our detection and response for similar third-party disruptions in the future.

1. 24. Juni 2026 um 18:46 UTCidentified

   Wir sind uns derzeit eines Problems bewusst, bei dem einige Video-Uploads längere Bearbeitungszeiten haben können. Hochgeladene Videos können länger als erwartet in einem Zustand "Verarbeiten" bleiben. Wer ist betroffen: Instruktoren, die Videoinhalte auf die Plattform hochladen.

2. 24. Juni 2026 um 18:56 UTCidentified

   Wir sind uns derzeit eines Problems bewusst, bei dem bei einigen Medien-Uploads längere Bearbeitungszeiten auftreten können. Hochgeladene Medien, einschließlich Videos und Bilder, können länger als erwartet in einem "Verarbeitungszustand" bleiben.

3. 24. Juni 2026 um 22:28 UTCresolved

   Dieser Vorfall wurde behoben.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 27. Mai 2026 um 11:01 UTCinvestigating

   Our site is experiencing an issue with purchasing courses and subscriptions - We're looking into this, and we'll report back as more information becomes available.

2. 27. Mai 2026 um 11:30 UTCresolved

   We have resolved the issue on our site, and performance is back to normal. We appreciate your patience.

1. 15. Mai 2026 um 19:35 UTCinvestigating

   We are currently investigating this issue.

2. 15. Mai 2026 um 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15. Mai 2026 um 20:15 UTCresolved

   This incident has been resolved.

1. 8. Mai 2026 um 01:19 UTCinvestigating

   We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.

2. 8. Mai 2026 um 01:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8. Mai 2026 um 02:12 UTCidentified

   We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors. Current status: We have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement. We apologize for the inconvenience and will provide updates as the situation progresses.

4. 8. Mai 2026 um 03:30 UTCidentified

   Service disruption. We are currently stable but still open to impact from the AWS issues. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT. You may see errors when trying to sign in or watch content. It's still ongoing, we will share more updates as they come in. Thank you for your patience.

5. 8. Mai 2026 um 06:06 UTCmonitoring

   Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.

6. 8. Mai 2026 um 10:01 UTCmonitoring

   We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.

7. 8. Mai 2026 um 17:55 UTCmonitoring

   We are continuing to monitor for any further issues.

8. 8. Mai 2026 um 17:57 UTCresolved

   The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected. We’ll keep monitoring closely, but things are looking good on our side.

1. 5. Mai 2026 um 12:23 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 5. Mai 2026 um 17:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5. Mai 2026 um 19:27 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 5. Mai 2026 um 19:31 UTCresolved

   This incident has been resolved.

1. 20. April 2026 um 15:45 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 20. April 2026 um 16:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 20. April 2026 um 16:14 UTCmonitoring

   We are seeing signs of recovery following earlier performance degradation across the platform. Users should experience improved load times, and services are stabilizing. Our engineering team continues to monitor closely to ensure full resolution. We will provide another update once monitoring is complete or if any changes occur.

4. 20. April 2026 um 16:25 UTCresolved

   This incident has been resolved. Performance has returned to normal across the platform. Our engineering team has confirmed stability and will continue to monitor as a precaution. Thank you for your patience while we worked to address this.

1. 16. April 2026 um 01:09 UTCinvestigating

   We’re currently investigating an issue where some users see a blank area instead of the video player when trying to watch Udemy courses in a web browser. Our engineering team is working to identify the cause and restore normal video playback. Workaround: Some users may be able to access and watch their courses by: – Using the Udemy mobile app (iOS or Android), or – Trying a different browser or device. We’ll share another update here as soon as we have more information.

2. 16. April 2026 um 01:34 UTCmonitoring

   Fix deployed for blank video player issue We’ve deployed a change intended to fix the issue where some users saw a blank area instead of the course video player when watching Udemy courses in a web browser. Initial checks indicate that video playback is working as expected again, but we are continuing to monitor error rates and user feedback to ensure the issue is fully resolved. If you still see a blank area instead of the video player, please refresh your browser. If the issue persists, contact Udemy Support so we can investigate further.

3. 16. April 2026 um 01:59 UTCresolved

   Our engineering team has implemented a fix, and course access is now functioning as expected.

1. 13. April 2026 um 13:30 UTCinvestigating

   Our Udemy.com site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 13. April 2026 um 15:09 UTCresolved

   This incident has been resolved.

1. 12. April 2026 um 16:36 UTCinvestigating

   We are currently investigating an issue where some learners may be receiving an usually high number of email notification from the platform. Our engineering team is actively working to identify the root cause and mitigate the impact. We understand this may be disruptive and appreciate your patience while we resolve the issue.

2. 13. April 2026 um 16:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13. April 2026 um 16:27 UTCresolved

   This incident has been resolved.

1. 9. April 2026 um 09:48 UTCinvestigating

   Our site is experiencing a stability issue. Symptoms are blank pages and slowness on the site. We're looking into this, and we'll report back as more information becomes available.

2. 9. April 2026 um 09:54 UTCmonitoring

   Current Status: Recovery in Progress We’re starting to see positive signs of recovery on the site. Our engineering team will continue monitoring to ensure full restoration. Thank you for your continued patience.

3. 9. April 2026 um 10:36 UTCresolved

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

1. 6. April 2026 um 17:18 UTCidentified

   Non-cached course landing pages may fail to load for users, resulting in errors when accessing course content.

2. 6. April 2026 um 17:44 UTCidentified

   We are continuing to work on a fix for this issue.

3. 6. April 2026 um 17:50 UTCidentified

   Some course pages may not load and instead show an error, preventing learners from accessing the course content.

4. 6. April 2026 um 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6. April 2026 um 22:53 UTCresolved

   This incident has been resolved.

1. 30. März 2026 um 10:07 UTCinvestigating

   We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.

2. 30. März 2026 um 16:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30. März 2026 um 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1. April 2026 um 10:04 UTCmonitoring

   We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.

5. 2. April 2026 um 18:19 UTCresolved

   This incident has been resolved.

1. 20. März 2026 um 15:37 UTCinvestigating

   We are investigating an issue where some learners are unable to complete coding exercises. After running or modifying the base code and clicking Run tests, the execution hangs for 1–2 minutes and then returns the error message “Something is wrong in our systems.”

2. 20. März 2026 um 16:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20. März 2026 um 17:00 UTCresolved

   This incident has been resolved.

1. 12. März 2026 um 16:15 UTCinvestigating

   We are currently investigating an issue affecting Single Sign-On (SSO) for some users following a recent authentication service migration. At this time, most existing users can log in via SSO but may have experienced failures earlier. New users attempting to sign up via SSO are still impacted. They may see a generic error message or be redirected back to the login page after attempting SSO. We will provide updates here as we make progress. As a temporary workaround, where available in your organization, users may log in using a non‑SSO method (e.g., email and password) while we complete our SSO remediation.

2. 12. März 2026 um 16:35 UTCinvestigating

   SSO login has been restored. We are now focused on a remaining issue where some users cannot authenticate to the Udemy Business MCP Server for AI tool integrations. Our team is investigating and deploying fixes.

3. 12. März 2026 um 18:57 UTCresolved

   All SSO login/sign-up issues and Udemy Business MCP authentication issues have been resolved. Both standard SSO access and MCP-based AI tool integrations are now working normally.

1. 11. März 2026 um 02:12 UTCinvestigating

   We are aware of an issue with the Course Progress where lectures are not being marked as complete. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. 11. März 2026 um 02:39 UTCidentified

   The course-taking feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts both Udemy Business and Udemy.com. Symptoms are lectures are not able to be marked as complete, even after watching the content fully.

3. 11. März 2026 um 08:24 UTCmonitoring

   [Update] - Course completion seems to be fixed for new lectures consumed. Our engineering teams are now working on backfilling the data for the impacted interval. We truly appreciate your patience and understanding.

4. 12. März 2026 um 02:45 UTCresolved

   We have resolved the issue with the Course completion feature on our site, but some users who watched the full course content during the incident may still see the lectures not being marked as completed. We appreciate your patience. [Action needed] Udemy is working to fix this issue automatically as part of the cleanup tasks from this incident, but it may take more time. If you urgently need this to be resolved, please contact support who can support you further.

1. 5. März 2026 um 11:27 UTCinvestigating

   The Labs feature on our UB site is currently experiencing stability issues - our engineering team is currently working to resolve it.

2. 5. März 2026 um 15:14 UTCmonitoring

   [Monitoring] Stability Issues: Jupyter Notebook Lab Our investigation confirmed that stability issues were isolated to Jupyter Notebook Labs. The root cause has been addressed, and we are now in a monitoring phase while the system returns to normal operating parameters.

3. 5. März 2026 um 16:14 UTCresolved

   Resolved: Stability Issues - Jupyter Notebook Labs Status Update Message Resolved - The stability issues affecting Jupyter Notebook Labs have been fully resolved. After a period of monitoring, we have confirmed that the system is stable and operating at normal parameters. We apologize for any disruption this may have caused.

1. 2. März 2026 um 23:39 UTCinvestigating

   We are aware of an issue causing slow loading times across parts of our site. We are still investigating the full impact, but at this time we know that performance is degraded for some users. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. 2. März 2026 um 23:56 UTCmonitoring

   Our engineering team has reverted the recent change that caused course landing pages to fail to load for all users. Course landing pages are now loading again and overall site performance is improving. We are continuing to monitor closely to ensure everything remains stable. We’ll post a final update once performance is fully confirmed as normal.

3. 3. März 2026 um 00:04 UTCresolved

   We’ve resolved the issue that prevented course landing pages from loading for Market Place and Personal Plan Grow with Google subscribers. Course landing pages are now loading normally again. We understand this disruption may have impacted your learning plans, and we’re sorry for the inconvenience this caused. This incident did not impact Udemy Business users.