Störungsverlauf von Usaepay

1. 2. September 2026 um 18:30 UTCresolved

   2. September 2026 6:56 PDT Identifiziert - Wir haben Verbindungsprobleme identifiziert und arbeiten derzeit mit einem Upstream-Anbieter zusammen. Bitte versuchen Sie alle fehlgeschlagenen Transaktionen erneut. 2. September 2026 7:34 Uhr PDT Identifiziert - Wir schätzen Ihre Geduld, da wir weiterhin mit einem Upstream-Anbieter an diesem Thema arbeiten. 2. September 2026 8:32 Uhr PDT Identifiziert - Dies ist immer noch ein anhaltendes Problem mit einem Upstream-Anbieter. Wir werden Sie weiterhin auf dem Laufenden halten, wenn wir Informationen erhalten. Vielen Dank für Ihre Geduld. 2. September 2026 9:24 Uhr PDT Monitoring - Unser Upstream-Anbieter hat das Problem erkannt und arbeitet an einer Lösung. Wir haben den Verkehr gemildert, um das Problem zu stabilisieren, und überwachen die Stabilität. 2. September 2026 11:30AM PDT Gelöst - Wir waren stabil und sehen keine Probleme mehr. Aufgelöst.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 26. August 2026 um 02:00 UTCupdate

   24. August 2026 1:23 Uhr PDT Geplant - Wir werden die geplante Routing-Wartung von Rechenzentren durchführen. Während dieses Wartungsfensters wird keine Betriebsunterbrechung oder Ausfallzeit erwartet. Wenn während dieser Zeit Fehler auftreten, wiederholen Sie bitte Ihre vorherige Aktion. 25. August 2026 19:00 PDT Aktiv - Die geplante Wartung beginnt.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 23. August 2026 um 03:14 UTCresolved

   22. August 2026 6:38 PDT Untersuchung - Wir untersuchen derzeit ein potenzielles Problem, das einen Drittanbieter betrifft. Dies kann sich auf einige Dienste auswirken. Unser Team arbeitet daran, die Auswirkungen zu bestätigen und zu bewerten. 22. August 2026 7:10 Uhr PDT Überwachung - Das Upstream-Problem scheint gelöst zu sein. Wir überwachen die Leistung, um sicherzustellen, dass die Dienste stabil bleiben. 22. August 2026 8:14 PDT Aufgelöst - Alle Dienste funktionieren jetzt normal.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 19. Juli 2026 um 17:19 UTCresolved

   19. Juli 2026 9:53 Uhr PDT Identifiziert - Wir untersuchen ein Problem, das sich auf die Leistung der Transaktionsverarbeitung auswirkt. Händler sehen möglicherweise eine Fehlermeldung: "Fehler (Kann keine Verbindung zum Prozessor herstellen)" Bitte wiederholen Sie alle fehlgeschlagenen Transaktionen. 19. Juli 2026 10:04 Uhr PDT-Überwachung - Unser Engineering-Team hat das Problem im Zusammenhang mit einem Upstream-Anbieter identifiziert und behoben. Wir überwachen den Service weiterhin, um Stabilität zu gewährleisten und auf weitere Probleme zu achten. 19. Juli 2026 10:19 Uhr PDT gelöst - Zusätzliche Fehler haben wir seit unserem vorherigen Update nicht mehr beobachtet.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 8. Juli 2026 um 13:30 UTCresolved

   July 8, 2026 4:00AM PDT Investigating - We are investigating an issue regarding the customer database. Merchants may experience the search not loading or being able to navigate to other pages of the customer database. Our staging URL (https://www-stage.usaepay.com) should be used for the time being. Our gateway remains operational at this time. July 8, 2026 4:30AM PDT Identified - Our engineers have identified the issue and are currently working on implementing a fix. July 8, 2026 5:00AM PDT Monitoring - The customer database has been stable after our engineers resolved the issue. We will continue to monitor for further errors. July 8, 2026 6:30AM PDT Resolved - We have observed no further issues. Resolved.

1. 9. Juni 2026 um 20:37 UTCresolved

   June 9, 2026 11:23AM PDT Investigating - We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “Error (Unable to connect to processor)” Please retry any failed transactions. June 9, 2026 1:14PM PDT Identified - We are actively working with our partners to resolve the issue and will share updates as recovery progresses. June 9, 2026 1:37PM PDT Resolved - We have been seeing platform stability from Tsys and will continue to monitor. The issue is now resolved.

1. 5. Juni 2026 um 19:32 UTCresolved

   June 4, 2026 3:00PM PDT Investigating - We are investigating an issue with our batch closure system. Our gateway remains operational at this time. June 5, 2026 9:00AM PDT Identified - Our engineers have identified the issue and are currently working on implementing a fix. June 5, 2026 10:10AM PDT Monitoring - Batch closure has been stable after our engineers resolved the issue. We will continue to monitor for further errors. June 5, 2026 12:32PM PDT Resolved - We have observed no further issues. Resolved.

1. 28. Mai 2026 um 21:00 UTCresolved

   May 28, 2026 1:07PM PDT Investigating - We are aware of an issue impacting processing on sandbox. Our Site Reliability Engineers are currently investigating the issue. This is only contained to sandbox and production systems are unaffected and remain operational. May 28, 2026 1:29PM PDT Monitoring - Our Site Reliability Engineers have identified and resolved the issue. Currently we are monitoring for anything further. We appreciate your patience while our team looked into this. May 28, 2026 2:00PM PDT Resolved - Resolved

1. 13. Mai 2026 um 19:20 UTCresolved

   May 13, 2026 11:47AM PDT Investigating - We are currently investigating a potential issue affecting a third-party provider. This may be impacting some services. Our team is working to confirm and assess impact. May 13, 2026 11:59AM PDT Monitoring - The upstream issue appears to be resolved. We are monitoring performance to ensure services remain stable. May 13, 2026 12:20PM PDT Resolved - All services are now operating normally.

1. 6. Mai 2026 um 16:13 UTCresolved

   April 30, 2026 11:27AM PDT Identified - We are aware of an issue causing some transactions to remain in a pending state, whilst batches close and are actively working to resolve it. If you encounter this issue, please contact our support team for assistance. We appreciate your patience. May 6, 2026 9:13AM PDT Resolved - This has now been resolved.

1. 30. April 2026 um 11:56 UTCresolved

   April 28, 2026 2:00PM PDT Investigating - We are currently investigating issues with the Rest API requests. April 29, 2026 12:00PM PDT Identified - We have identified the cause and are working promptly on restoring services. April 29, 2026 4:32PM PDT Monitoring - We have pushed a fix and are currently monitoring for any further errors. We’ll provide another update once we’ve confirmed the issue is fully resolved. April 29, 2026 11:58PM PDT Monitoring - We’ve implemented a fix and are continuing to monitor the system closely. We’ll share another update once we’ve confirmed everything is fully resolved. April 30, 2026 4:56AM PDT Resolved - This is now resolved.

1. 22. April 2026 um 03:01 UTCresolved

   April 21, 2026 10:35AM PDT Scheduled - We will be performing maintenance in our data centers to improve performance and reliability. We do not expect any impact to transaction processing or downtime. April 21, 2026 7:07PM PDT Active - Our engineers are starting maintenance April 21, 2026 8:01PM PDT Completed - The Scheduled Maintenance is now concluded.

1. 27. März 2026 um 19:00 UTCresolved

   March 25, 2026 12:08PM PDT Investigating - We're actively investigating reports of issues viewing batches, accessing accounts, and performing certain operations on the gateway. Our engineering team is actively investigating and working toward a resolution. March 25, 2026 1:39PM PDT Identified - Our engineers have identified the issue and are actively working to mitigate it. We appreciate your patience as we work toward a resolution. March 27, 2026 10:00AM PDT Monitoring - Our engineers have resolved the issue and we are monitoring for further disruptions. We thank you for your continued patience. March 27, 2026 12:00PM PDT Resolved - No further issues observed. Gateway is fully operational.

1. 24. März 2026 um 19:06 UTCresolved

   March 24, 2026 9:28AM PDT Investigating - We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “unable to process transaction.” Please retry any failed transactions. March 24, 2026 10:07AM PDT Identified - Our engineers have identified the issue and are working promptly on a fix. We thank you for your patience. March 24, 2026 11:13AM PDT Monitoring - Merchant processing has been stable. We will continue to monitor the platform for further errors. March 24, 2026 12:06PM PDT Resolved - Resolved

1. 17. Februar 2026 um 02:58 UTCresolved

   February 16, 2026 1:54PM PST Investigating - We are investigating an issue related to the developer.usaepay.com service being unavailable. Merchants/partners will not be able to log in to manage developer resources including Payment Engine terminals. February 16, 2026 1:58PM PST Identified - Our engineers have identified the cause and are working promptly on restoring services. February 16, 2026 2:40PM PST Monitoring - Our engineers have resolved the issue and we are monitoring for further disruptions. We thank you for your continued patience. February 16, 2026 6:58PM PST Resolved - This is now resolved.