Störungsverlauf von Very Good Security

1. 9. Juli 2026 um 11:51 UTCresolved

   2. Juli 2026 23:24 UTC Geplant - VGS wird planmäßige Wartung in der LIVE US-Umgebung durchführen. Während dieses Wartungsfensters sind die Erstellung neuer Organisationen und Tresore, neue Benutzerregistrierungen, die Erstellung neuer Servicekonten und Aktualisierungen von SSO-Konfigurationen vorübergehend nicht verfügbar. Das VGS Dashboard wird für die Dauer dieses Fensters im schreibgeschützten Modus betrieben. Kunden können kurze Zeiträume mit erhöhter Reaktionslatenz und Fehlern für bis zu 1 Minute erleben. 9. Juli 2026 06:00 UTC Aktiv - Die geplante Wartung beginnt. 9. Juli 2026 11:03 UTC Aktiv - Die geplante Wartung der LIVE-Umgebung wurde bis 12 Uhr UTC verlängert und läuft noch. VGS Dashboard wird für die Dauer dieses Fensters im schreibgeschützten Modus betrieben. Kunden können kurze Zeiträume mit erhöhter Reaktionslatenz und Fehlern für bis zu 1 Minute erleben. 9. Juli 2026 11:51 UTC Abgeschlossen - Die geplante Wartung wurde abgeschlossen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 16. Juni 2026 um 07:21 UTCresolved

   15. Juni 2026 21:36 UTC Untersuchung - Wir untersuchen derzeit eine teilweise Verschlechterung der SFTP-Proxy- und Managed File Tokenization-Dienste auf der VGS Sandbox. Benutzer können intermittierende Latenz, Timeouts oder fehlgeschlagene Verbindungen auftreten, wenn sie SFTP-Proxy-Anforderungen in der Sandbox-Umgebung stellen. Unser Ingenieurteam diagnostiziert aktiv die Ursache, um die volle Leistung wiederherzustellen. Wir werden Updates bereitstellen, sobald weitere Informationen verfügbar sind. 15. Juni 2026 22:52 UTC Unser Engineering-Team untersucht weiterhin die verschlechterte Leistung der SFTP-Proxy- und Managed File Tokenization-Dienste auf der VGS Sandbox. Wir arbeiten aktiv daran, die Ursache zu identifizieren und die volle Funktionalität wiederherzustellen. Wir werden weitere Updates bereitstellen, sobald weitere Informationen verfügbar sind. 16. Juni 2026 00:13 UTC Identifiziert - Unser Engineering-Team hat die Ursache für die verschlechterte Leistung der SFTP-Proxy- und Managed File Tokenization-Dienste in der VGS Sandbox identifiziert. Unser Team arbeitet aktiv an der Bereitstellung einer Lösung. Wir werden ein weiteres Update bis spätestens 1:30 UTC zur Verfügung stellen. 16. Juni 2026 01:35 UTC Überwachung - Unser Engineering-Team hat einen Fix für die beeinträchtigte Leistung der SFTP-Proxy- und Managed File Tokenization-Dienste auf der VGS Sandbox bereitgestellt. Wir überwachen derzeit das System, um zu bestätigen, dass das Problem vollständig gelöst ist. Bitte erwarten Sie das nächste Update bis spätestens 2:30 UTC. 16. Juni 2026 02:38 UTC Überwachung - Wir haben bestätigt, dass SFTP Proxy in Sandbox wie erwartet funktioniert. Unser Team testet und überwacht weiterhin die MFT-Leistung in der Sandbox, um die volle Funktionalität zu gewährleisten. Wir werden ein weiteres Update zur Verfügung stellen, sobald die volle Funktionalität bestätigt ist 16. Juni 2026 07:21 UTC Der MFT- und SFTP-Proxy in der Sandbox wurde als funktionsfähig bestätigt und funktioniert wie erwartet.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 15. Juni 2026 um 06:01 UTCresolved

   15. Juni 2026 05:06 UTC Untersuchung - Wir untersuchen derzeit ein Problem, bei dem Benutzer keine Routen in der Sandbox-Umgebung erstellen oder aktualisieren können. Unser Engineering-Team arbeitet aktiv daran, dies zu lösen. Wir werden in Kürze ein weiteres Update veröffentlichen. 15. Juni 2026 05:55 UTC Überwachung - Die Funktionen zur Erstellung und Aktualisierung von Routen wurden in der Sandbox-Umgebung wiederhergestellt. Wir überwachen aktiv, um weiterhin Stabilität zu gewährleisten und werden bei Bedarf weitere Updates bereitstellen. 15. Juni 2026 06:01 UTC Aufgelöst - Die Routenerstellungs- und Aktualisierungsfunktionalität in der Sandbox-Umgebung wurde vollständig wiederhergestellt. Alle Operationen funktionieren jetzt wie erwartet.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 25. Mai 2026 um 15:06 UTCresolved

   25. Mai 2026 12:31 UTC Geplant - VGS wird die geplante Wartung der LIVE-Umgebung durchführen. Während dieses Wartungsfensters sind die Erstellung neuer Organisationen und Tresore, neue Benutzerregistrierungen, die Erstellung neuer Servicekonten und Aktualisierungen von SSO-Konfigurationen vorübergehend nicht verfügbar. Das VGS Dashboard wird für die Dauer dieses Fensters im schreibgeschützten Modus betrieben. Kunden können kurze zeiträume mit erhöhter reaktionslatenz für bis zu 1 minute und möglicherweise 5xx antworten erleben. Dies ist eine Fortsetzung der Wartung, die gerade beendet wurde. 25. Mai 2026 12:32 UTC Aktiv - Die geplante Wartung beginnt. 25. Mai 2026 15:06 UTC Abgeschlossen - Die geplante Wartung ist abgeschlossen Vielen Dank für Ihre Geduld und Ihr Verständnis.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 25. Mai 2026 um 12:00 UTCresolved

   18. Mai 2026 23:38 UTC Geplant - VGS wird die geplante Wartung der LIVE-Umgebung durchführen. Während dieses Wartungsfensters sind die Erstellung neuer Organisationen und Tresore, neue Benutzerregistrierungen, die Erstellung neuer Servicekonten und Aktualisierungen von SSO-Konfigurationen vorübergehend nicht verfügbar. Das VGS Dashboard wird für die Dauer dieses Fensters im schreibgeschützten Modus betrieben. Kunden können kurze zeiträume mit erhöhter reaktionslatenz für bis zu 1 minute und möglicherweise 5xx antworten erleben. 25. Mai 2026 06:00 UTC Aktiv - Die geplante Wartung beginnt. 25. Mai 2026 12:00 UTC Abgeschlossen - Die geplante Wartung ist abgeschlossen.

Automatisch aus der offiziellen Störungsmeldung übersetzt.

1. 21. Mai 2026 um 11:00 UTCresolved

   May 15, 2026 11:37 UTC Scheduled - VGS will be performing a scheduled maintenance on the LIVE-US environment. During this maintenance window, customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 21, 2026 10:00 UTC Active - Scheduled maintenance is starting. May 21, 2026 11:00 UTC Completed - Scheduled maintenance is complete.

1. 18. Mai 2026 um 10:26 UTCresolved

   May 14, 2026 00:29 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 18, 2026 06:00 UTC Active - Scheduled maintenance is starting. May 18, 2026 08:59 UTC Active - The scheduled maintenance on the LIVE environment has been extended to 12 PM UTC and is still ongoing. Customers may continue to experience brief periods of elevated response latency and possible 5xx responses. We are actively working to complete the maintenance as quickly as possible and will provide another update once it concludes. May 18, 2026 10:26 UTC Completed - Scheduled maintenance is complete.

1. 17. Mai 2026 um 12:03 UTCresolved

   May 17, 2026 09:32 UTC Investigating - We are currently experiencing partial performance degradation affecting the Forward HTTP Proxy service. Our engineering team is actively investigating the issue and working to restore full performance as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available. May 17, 2026 10:19 UTC Investigating - We are continuing to investigate performance degradation affecting both Forward and Reverse Proxy services. Our Engineering team is actively working to identify the cause and restore full performance. We will provide further updates as soon as more information becomes available. May 17, 2026 11:08 UTC Monitoring - Our Engineering team has applied improvements, and we are now seeing service performance recover. The service has been operating normally for the last 30 minutes. We continue to closely monitor the situation to ensure stability and will share further updates as more information becomes available. May 17, 2026 12:03 UTC Resolved - After close monitoring, we have confirmed that the HTTP proxy service is stable and operating normally. No further issues have been observed.

1. 13. Mai 2026 um 22:00 UTCresolved

   May 4, 2026 19:49 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE-EU environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 13, 2026 18:00 UTC Active - Scheduled maintenance is starting. May 13, 2026 22:00 UTC Completed - Scheduled maintenance is complete.

1. 12. Mai 2026 um 16:00 UTCresolved

   May 4, 2026 19:42 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE AP environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 12, 2026 12:00 UTC Active - Scheduled maintenance is starting. May 12, 2026 16:00 UTC Completed - Scheduled maintenance is complete.

1. 8. Mai 2026 um 23:49 UTCresolved

   May 8, 2026 00:56 UTC Investigating - Our engineering team is monitoring an active incident reported by AWS in us-east-1, including elevated DynamoDB API errors and EC2 instance availability issues in one availability zone. VGS operates across multiple availability zones; however, the DynamoDB issue is region-wide. You may have observed brief intermittent errors from VGS services starting around 23:38 UTC. A total service interruption is not expected, but you may continue to experience intermittent errors or minor latency while this issue persists. We apologize for any inconvenience and will continue to provide updates as AWS works toward a resolution. For more details on the AWS incident, see: https://health.aws.amazon.com/health/status May 8, 2026 02:14 UTC Monitoring - Our team is continuing to monitor the incident with AWS in us-east-1. You may experience intermittent errors or latency from VGS services while this persists. For details: https://health.aws.amazon.com/health/status May 8, 2026 03:21 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. AWS has indicated that progress toward resolution is slower than anticipated. You may continue to experience intermittent errors or latency from VGS services during this time. We expect to receive the next update from their team by 10:00 PM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 05:27 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. AWS is observing early signs of recovery. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 11:30 PM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 06:53 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is working towards recovery for the impacted components. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 01:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 08:54 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is still working toward full recovery for the impacted components, though it is taking longer than initially anticipated. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 03:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 11:10 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is making progress on recovery, though full resolution is expected to take several more hours. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 6:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 14:06 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is actively working towards full recovery, though it is still expected to take several more hours. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 9:00 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 20:14 UTC Monitoring - Our team continues to monitor the ongoing AWS incident in us-east-1. Recovery is progressing more slowly than previously anticipated, and some VGS services may continue to experience intermittent errors or degraded performance for the next several hours. We will provide another update by 4:00 PM PDT or sooner if the situation changes. For details: https://health.aws.amazon.com/health/status May 8, 2026 23:30 UTC Monitoring - We are seeing positive signs of progress on the AWS incident in us-east-1. The number of affected services is beginning to improve, though some intermittent errors or degraded performance may persist while recovery efforts continue. We will provide another update as soon as we have new information. For details: https://health.aws.amazon.com/health/status May 8, 2026 23:49 UTC Resolved - AWS continues to work toward full resolution of the underlying incident in us-east-1, and their traffic mitigation efforts appear to have addressed potential instability on our end. Our team's monitoring has seen no impact to VGS services today. We will continue to monitor internally until the AWS incident is resolved and will reopen this incident if any impairment to VGS services is detected.

1. 7. Mai 2026 um 17:00 UTCresolved

   May 7, 2026 02:43 UTC Scheduled - VGS will be performing scheduled maintenance on all Sandbox environments. During this maintenance window, CMP and Vault services will be impacted. Customers may experience brief periods of elevated response latency for around 1-2 minutes during this window. May 7, 2026 16:00 UTC Active - Scheduled maintenance is starting. May 7, 2026 17:00 UTC Completed - Scheduled maintenance is complete.

1. 6. Mai 2026 um 02:08 UTCresolved

   May 5, 2026 22:40 UTC Investigating - We are investigating a delay in log delivery to the VGS Dashboard. Our engineering team has been notified and is actively looking into the issue. We appreciate your patience as we resolve this. May 5, 2026 22:47 UTC Investigating - We are investigating a delay in log delivery to the VGS Dashboard. Our engineering team has been notified and is actively looking into the issue. We appreciate your patience as we resolve this. May 5, 2026 23:41 UTC Investigating - Our engineering team is continuing to investigate the log delivery delay affecting the VGS Dashboard. We are actively working to restore delivery times to normal levels and will share another update shortly. May 6, 2026 01:07 UTC Monitoring - The log delivery delays on the VGS Dashboard have been mitigated. We are now seeing logs flowing to the dashboard, and we are monitoring the service as it continues to stabilize and catch up. Thank you for your patience. May 6, 2026 02:08 UTC Resolved - The log delivery delays on the VGS Dashboard have been resolved. All systems are operating normally. Thank you for your patience.